A few of the girls who work in here are super sweet and I think overwhelmed most of the time due to being short staffed, but how can you expect to stay in business and always be out of fruit? At a smoothie place? Makes no sense. 3 times in a row I've gotten a refund due to items being out of stock and they make you physically come into the location to get a refund if you ordered on the app. I'm just not going to bother ordering from here anymore. read more

customer service was great and the service was fast. Buisness looked very clean. Rhere was a lot of options to choose from.

Online it says this place closes at 9 but do NOT walk in here any time after 8pm. Walked in here yesterday to order a smoothie bowl the worker is rolling her eyes, clenching her fists, dropping everything, and yelling "we cleaned for nothing" and than proceeded to yell at someone walking in "we are fucking closed get out" read more

Not my first second or third bad experience. Would you drink this? Vegan nutty super grain which I have to pay for extra peanut butter because this location likes to drown it with "juice" for a quick blend normally but today this isn't even blended and filled with ice chunks. Avoid this location! At this point I'm wondering if I receive this service intentionally because I REFUSE to tip smoothie baristas with nasty attitudes and death glares! read more

Smoothie King - Vegan nutty Super Grain with extra peanut butter - Juice Bars & Smoothies Near Me - Shorewood, Illinois

Every time I order this the Açaí is up to the lid line. This location gives you half apparently. Update to your response: The bowls don't have different sizes, your response doesn't even make sense. You are just as clueless as the employees working here. Update 2: They called and offered to remake my bowl. They also informed me that this is the new norm. The ingredients are being cut and the price is staying the same. read more

Smoothie King - Juice Bars & Smoothies Near Me - Shorewood, Illinois

Very Lazy! I spent $35 on two smoothie bowls & they were wrecked! not what i asked for! barely any fruit on it which I paid extra for! Looked like that gave me the bottom of the bag of granola. A mess! Been giving me the run around for over a week at multiple locations! very unprofessional! Paid for extra peanut butter & honey & there was none on the bowls at all! & when i told them to fix it they claimed they were out of fresh strawberries! I also asked for a manager & they also claimed that she would not be in for a few days.. no one there was in charge which is also very unprofessional. read more

Smoothie King - PB Swizzle - Juice Bars & Smoothies Near Me - Shorewood, Illinois

The customer service at this location is atrocious. I came in today (I usually avoid this location). Per usual, I am never greeted when I come in anytime I come into this store. The workers are either on the phone texting and or not very friendly and often times have a bad attitude. There have been numerous times where I've not received the correct order that I asked for and when I asked to fix it, I'm always getting snap back // snarky responses. I don't normally have this issue at any other Smoothie King locations. I then asked to speak to the manager and the young lady asked me "why do I need to know" . I will never be returning back to this location. I wanted to really give it a shot, but the customer service is terrible. The manager Lexy / Alexis should be ashamed of herself for hiring this type of staff. read more

Finally stopped by to see what all the hype was about. Super glad that we did. Have been there several times now, always great service and quality smoothies. The store was clean. Service sometimes was a little bit slower, but that's to be expected when you have online orders coming through along with people walking in. But the young crew that was on staff seem to handle it like a champ. Definitely will continue to visit this location! read more

This place was a HORRIBLE experience. My order was done terribly wrong. I told them and they took my food back with rude comments. I waited for 2 hours for my order so I told the workers and they just laugh and said whoops my bad. They went back to work and when I received my order it was wrong again. I then asked for a refund and they denied it. But I noticed that they favorited the white couple behind me. So then I walked off with a wrong order with no refund. I was very disappointed. I decided to try the food since I had no other option and the food was absolutely gross and was made in a messy manner. I hope that no one experiences this like I did it was incredibly rude and a waste of time and money. read more

Employees are rude and smell like marijuana and my smoothie was wrong when I asked for a new one they told me no because I came two hours late despite that I came from Naperville and it was the same employee and I had a receipt. The manager looked half asleep and I'm not happy, when he asked me my name he laughed because it was Karen, very unprofessional. If I could give zero stars I would! read more

This is the second time I went there and they were out of spoons and lids. No warning, so I picked up my smoothie bowl with no way to eat it and without a lid. The woman was polite but had no solutions. read more

I've been going here for so long and visit once a week or more. Smoothies are great and the establishment is really clean which I appreciate. Only thing that I've noticed is the service has been going down unfortunately. I've come in and wasn't greeted at all, the employee just came out from the back and stood at the register staring at me. In fact, a few days ago I also was served a smoothie that was completely covered on all the sides in smoothie, wasn't offered a napkin, and then there were no napkins at the counter so I asked for one and showed the smoothie cup drenched on the sides, the employee handed me a small paper towel and walked away without saying anything. Such a shame because this place is so good and the service has only been recently going downhill. I understand the employees are typically teenagers but they were always very polite before and have never had a problem with service until the past month or so read more

Moved to area recently and have been here twice. Good smoothies and have had good luck with workers! Very helpful and nice. Was here late one night and seen employees cleaning behind coolers and around floors. That's Awesome ! Alot of places don't take the time for cleanliness anymore ? Great job ! We will return for sure read more

Really good smoothies glad we have something closer to home. Sign up for the loyalty app it's worth it

Royally fucked up the drink. Just 2 strawberry activators. I paid online and when my bf went in to pick up, mind you we were there 10 minutes after the pick up time, it wasn't ready and neither was the persons drinks before us. You would think after paying $23 for two drinks it would at least have all the ingredients in it. I've gotten the same drink multiple times and this time it was so off. If someone could add a powder to make a drink blander than a communion wafer they did it. We had to add more strawberries and sugar just to be able to drink it. read more

Smoothies are mainly good. Sometimes they can be inconsistent. I have gotten smoothies from this particular smoothie king several times and sometimes my smoothie is not blended smoothly with clumps of ice and fruit. read more

Great smoothies and fast! Twice I ordered on the app and it said 7 minutes til pickup. I parked, put my mask on and it was ready and waiting for me to grab. Only had to be in there 10 seconds tops. Smoothies taste GREAT. I could have one every day. Glad we have one nearby. read more

Didn't serve us a half an hour before close! Awful customer service! Will not be returning!

Smoothies are great, but the teen that took my order was not properly trained or didn't know what she was doing. I mentioned to her before paying that I have my card on the app, so when I scan my phone for rewards it was going to pay for my order automatically. She just nodded her head no and I took it as my card didn't go through and payed her cash. I saw a receipt come out of the receipt machine they have there and then she gave me another receipt. So then after I was just waiting for my smoothies to be ready, and she was looking at like she knew she did something wrong. I walked out and asked my boyfriend to check his bank account and they did charge his card and I payed cash. I went back to get my refund and she wanted to give me back what they took out of my card instead of just giving me the cash back. So I asked her you can't just give me the cash back? She looked like she didn't know what she was doing, but eventually gave me the cash back. read more