Consistently the worst customer service ever. I keep going back thinking it will get better. It keeps getting worse. I watched them just not sell something because they couldn't collectively figure out how to ring it. They are always slow and clueless. Im like this can't be real. As someone who runs 2 local businesses I would be sick to my stomach if my business was being run like this. read more

Overpriced. Ugly. And full of only the rudest staff. I've never met a nice or helpful person in that store.

Horrible customer service experience. I made a purchase throw their website--needed to make a return and they would not help. Told us we needed to go through instacart--who said we had to go back through the store. So we are out about $70 and will never shop at Tony's again read more

Their produce section is great. Their checkout leaves something to be desired; it's common for items to ring up wrong, especially sale items. They offer a wide variety of ethnic foods, with a strong focus on Mexican cuisine. But their meat department is horrible. It's the only store I've shopped at that sells select grade meat, and sometimes even their choice is no better than select. My main issue with the meat department is that their butchers don't speak English very well, so I can seldom get satisfaction with questions. And their butchers aren't helpful. When I have difficulty finding something, they just point in a general direction. My other issue is that their prepared food section is out of items read more

If I could give them zero stars I would. Very racist and the women there never want to help you with any issues you have. Tried to return something and of course they said I couldn't but before I even got to ask my question the lady in customer service was already being rude and brushed me off. I hate going to this store but they are the only ones near with good produce read more

lady at the service counter was sick at least she said she was. I was having a hard time hearing her. I ask for a refund because the Mayo I bought was on sale and I didn't get sale price. I finiall got the refund. I said you should stay home if you are sick as to not get customers sick. she said you are rude. so I called in and ask for a manager. I let him know his customer service lady was sick, I ask if he could put some hand sanitizer at the desk to help customers not become sick. well he told me to not yell and not be rude. I never yelled at anyone! I was only looking out for customers. I know I don't want to get sick from employees! read more

I used to love going to this store, but Their prices have gone up astronomically, service is absolutely horrible and you have to CONSTANTLY check your receipt to make sure you've gotten their sale prices! I was in there earlier this week and wanted to get a rotisserie chicken. They're $6.99 each but there was a sign 2/$12. I picked up two. When checking out I asked how much did they ring up at - $6.99 each. I told the cashier there's a sign they're supposed to be $12. He ignored me. I said you can call someone to check the price or you can take them off. He took them off. I went to Costco and got them for $4! They used to offer grocery pickup, now you have to use Door Dash or Instacart - and the prices on Instacart are WAY higher than in the store! And trying to shop through Instacart is a freaking nightmare! I tried to look to search for potatoes- it's St Patrick's day - and I type in potatoes and I get 3 pages of potato chips and instant mashed. Still didn't get to bag of potatoes, so I tried the search again.. used produce potatoes, bag potatoes, Yukon gold potatoes... NOTHING would find potatoes other than fries, chips or mashed. Pages and pages of anything but what I was looking for!! Searched sardines and got two kinds, then 20 (yes 20!) other items like salmon, tuna and canned chicken before I finally got the sardines I was looking for. Chose 1 type, added to my cart and it's $2.69 ea. - in the store they're 2/4$!! Then tried to go back to the previous page to get another flavor and had to freaking start all over again?!? No thanks.. if it weren't for the bread my husband wanted for today I would've gone elsewhere so I went into the store. If you need something special go here, other than that Costco is 7 min away from this store and Walmart is 5 min read more

Tony's Fresh Market - Sardines at Tony's through Instacart $2.69 ea, in the store they're 2/$4 - Grocery Near Me - Plainfield, Illinois

This place is definitely gone downhill, especially some of the employees. They're not very nice or helpful. I should say especially in the produce department when I pointed out moldy peppers, the man didn't even care or remove them. He just smiled. I don't know if he understood English, but I showed him he didn't care so I put them on the floor, I won't be back here again read more

Self check out is OK if you only have a few items, but it is the most annoying thing in the world to do for a full grocery run. Apparently they don't have any cashiers here before nine according to the person working at self check out. read more

Overall the store has everything you need. I would give more stars but this is the 5th time I have gone and the butcher has been extremely rude. I'm sorry if you don't like working as butcher find another profession. I have spoken to him in English and Spanish and he just seems to have an issue when you ask him anything. Honestly this is just annoying cus there is no other grocery store that has good quality meat. read more

Thank you Tony's for your fabulous employees. So kind and helpful. You always have the one item I love. I travel from Missouri and never leave without some Tortellinis read more

Tony's Fresh Market - Meat Tortellini's - Grocery Near Me - Plainfield, Illinois

Update: STILL one star!!! This time I couldn't find a sale item and asked the cashier. I cannot believe that instead of asking herself she actually told me to go to the service desk ( and wait in another line). HORRIBLE!! read more

Tony's Fresh Market - Layers of dust and then some where food is being prepared - Grocery Near Me - Plainfield, Illinois

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Tony's used to be a an affordable community grocer with awe inspiring produce section and a seafood counter similarly priced to Chicago's fish market. Then Apollo acquired Tony's and the quality and service disappeared. We stopped shopping when a friend pointed out that you can't even find meat and seafood sale items during the duration of bi-weekly sales. They don't stock them and when you inquire about them you get the same blanket response: "We haven't received the shipment yet." I have a hard time believing that all four stores in the area had shipment delays which lasted the duration of the sale. read more

This is my new "to go place" when I cant find items. Really dissapointed at Jewel these days. Everything has gone bad at Jewel. This place is clean it's act up the last few years . Prices are still reasonable. (Face it. Because of the supply chain thing items aren't always available in all stores and the prices have gone way way up.) This place still has an excellent selection of produce. You can get just about anything you're looking for. Sometimes you can find stuff on sale. Their liquor selection is still behind some of the other grocery stores, but all in all they're pretty decent these days. read more

At one time I thought the store was ok till.... a guy threatened me about wearing a mask while in the store only to find out out 1) the store does and will not enforce their own mask requirement and 2) manager said they would not tolerate a threatening behavior but did nothing even when I pointed out the guy except let him purchase his products and leave. Not a great way to run a business. read more

What just happened, thats what we said to ourselves after shopping here, on July 27 at around 8am to 9am me and my niece were standing in the meat department looking at ribs and some female employee stops behind my niece then she turns and yells at my niece "It smells like burned fish" my niece was confused she didn't know what she meant by that because she's 12!! But I did, maybe she didn't like what my niece was wearing, but who does that to anyone read more

The customer service is terrible! The cashier was sliding the receipt in the check out vs handing it to your hand. No greet and nothing! The quality of some products are almost near expiration date. read more

It's really dumb to offer digital online only/app coupons and then have a website and an app that both don't allow you to login. I asked that The coupon be honored anyways and they wouldn't do it. Tony was usually my go to grocery store but right now I just can't even. What a crappy way to treat a long time customer. read more

It is by far the most amazing store that I've been in! The ready food selection is incredible! The in store selection of foods and products is superior! My new go to whenever I'm nearby . You haven't lived if you haven't experienced this place ! You'll be glad that you stopped in and eager to return! I know I am . THANKS TONYS FOR A SUPERIOR SHOPPING EXPERIENCE! I shopped in Joliet on the 59/Jefferson read more

The Good: It's local and has a lot of sales. The Bad: It is not the cleanest grocery store around. Things aren't always placed where they would make sense (boxed donuts not by bakery area but over by the frozen pirogis) The Ugly: Deli counter needs some serious help. Produce section often has something molding, bakery area also sometimes has molding items. Meat sometimes looks gray and the freezer section isn't always stocked well (even before the pandemic). read more

I like their produce, meats and deli. What I can't stand is that when I went to check out EVERY register was closed except self check out. I had no idea I was scheduled to work this evening yet here I am, scanning groceries and bagging. What's worse is that there were EIGHT (8) employees standing around at the self checkout doing NOTHING. We're struggling to lookup produce and enter a loyalty number while people who legitimately work there are doing nothing. As I'm stewing my wife tells me not to be angry with these employees but rather management for closing the registers when clearly they have staff available and capable to work until close. Not a fan of how this store is managed at all. Maybe put the customer first again. Or, offer an employee discount for anyone working to scan and bag their own groceries. read more

Wow. This store Is great. Sells all the Ethnic foods I like in one place. Great butcher. No wait in the line. And everyone was wearing a mask. I didn't see any of the issues from previous reviews that were preventing me from checking this place out. This is my new go to grocery store. read more

I like this place, I am new to area with my family. They have a wide selection of stuff to buy, I guarantee you can find anything in here. Good produce. Variety of brands for italian goodies!! always packed in there too. With that being said, this place is swarming with clients and some employees not wearing any mask. No body enforcing masks at all. Sad. Sad. Sad. read more

I have always shopped here, it is my go to store since it's so convenient I'm literally a block away, but as a mother of 4 I was extremely disappointed, on Friday dec.30th, my smallest child really had to use the restroom. Never did I imagined what condition these restrooms are in. A huge inconvenience when you have little ones and they have to use the restroom how utterly disgusting this restroom was. To think I give my hard earning money to this store and find how disgusting these restrooms were, my little one couldn't even touch the wall, or door handle, there was fecal matter all over the floor, puddles of water? Maybe urine, in the type of world we live in, this is unacceptable so many germs and viruses are spreading everywhere, Tony's fresh market and management as well as crew needs to do better. This store is always busy, there should be enough staff to be able to keep these restrooms clean, and if pay is the issue then maybe they need a raise because they just lost business here a family of 6 eats pretty well buys lots of groceries... again, huge disappointment! read more

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I am both vegan and gluten free and love to cook. I love dabbling with new recipes and I find that Tony's has a great selection of vegan and gluten free items (just wish they would add Violife cheese) and they have an unbelievable fresh produce and international items! Plus great olive bar. Can't beat the variety and best prices in town. Worth it. For those complaining, I dare you to find this variety for these prices in the area. read more

This is bye far the worse grocery store they have employees that don't know what they are doing .they advertise items on sale then dispute the item .The people in the deli act like they are doing you the biggest favor bye waiting on you .Save yourself the trouble shop else where and avoid the hassles .I don't even wanna give them one 1 star but the app only will do 1 star read more

Great service all around, the dairy selection is my favorite because there are so many yogurts to choose from. Always have great sales and friendly staff. Thanks Tony's for a wonderful shopping experience! read more

Tony's is my wonderland of groceries. Their produce runs the gamut from the staples to Mexican delights such as espazote, Asian rarities like lotus root and European inclinations of several different kinds of cabbages and mushrooms. Their meat/fish department is too notch with prime cuts of beef, chicken, lamb, goat, octopus, snapper - you name it, they have it - even rabbit! Prices are always exceptionally fair and the staff knows where everything is. Can't beat this location. read more

I just went to Tonys to pick up a few things that I needed. I always shop sales when possible. After checking out I noticed that I was charged full price for a few things that had signs indicating that it was on sale. I went to customer service where I was told that they are not honoring any sale prices and she pointed at a little sign that I stated that they were pulling all sales during this vulnerable state of panic and concern that we're facing. I then stated that I wouldn't of bought these items if the sign didn't indicate the sale so I asked for a refund and she then pointed to another sign stating ALL SALES ARE FINAL! I think that it is terrible that they are taking advantage of their shoppers during this pandemic then we're facing. I shop at Tonys for two families every week but I WILL NO LONGER PATRONIZE A BUSINESS THAT TAKES ADVANTAGE OF US!!!!! It's their loss since I easily spend $300.00 a week shipping for both of these families. TONYs FRESH MARKET, YOU SHOULD BE ASHAMED OF YOURSELVES, TERRIBLE BUSINESS STRATEGY. I HOPE YOU LOOSE MANY CUSTOMERS FOR YOUR GREED!!!!!!! DO NOT SHOP AT ANY OF THE SONY'S FRESH MARKETS SINCE THEIR CORPORATE OFFICE DECIDED TO GOUGE THE PUBLIC DURING OUR TIME OF NEED. read more

Fresh vegetables and fruit, and abundant supply. This will be my go to place instead of Meijer.

We usually do Tony's pickup because we do not want to enter the store but our last 2 orders didn't go as planned. 1 order, they forgot to load a bag in to our car and I had to go inside to get it. Then just now, when unpacking our grocers, we noticed that someone took a bite of our pears we purchased. I had to go back and get new ones. The manager/Supervior of the department denied it but the bag they gave us was still knotted like our other produce. She didn't offer an apology or anything. Just offered me for myself to get the items I needed to exchange which defeats not going in. The "customer service" department transferred the blame to the other department. Now that's not really customer service, you're just transferring blame. Get some real leaders. read more

Tony's Fresh Market - Bitten pear sold to me. - Grocery Near Me - Plainfield, Illinois

This store is nice, clean and has very friendly people working there... especially Brian the manager ... Stephanie or Stefanie & Austin at the customer service window ... Ben who helps with bagging groceries. Great selections on produce you can't find at Jewel or Walmart. It's like a small international market. read more

Tony's fresh market is an exercise in frustration! They never have the items that are on sale, the deli counter is always a long wait, the registers sometimes feel like an eternity and the store really needs a good cleaning! Was in store around 5:30 on 11/30 and surprisingly it was quiet, made it through the deli line pretty good, picked up some of the other items on my list and of course they don't have the main item I came in for, not a big deal, I will get a rain check, so I thought. There were two young girls in the customer service booth and they had a customer trying to return liquor, many bottles of liquor, she didn't have an actual receipt but a copy of the receipt, this return was a debacle. Twenty minutes later I am still waiting to get to the window for a rain check and there are maybe 6 people behind me. I spend maybe 3 minutes trying to catch the attention another girl standing by the register chatting, when I finally do, I ask if she can write a rIn check, she says no and goes back to her conversation, ask for a manager, 2 calls and another 10 minutes he finally shows up, I ask if he can write a rain check, he goes into the booth and tells the one girl who has done nothing but watch the whole liquor transaction to write a rain check and then walks off, no sorry for your wait, nothing, very sad, this company hires only kids that are clueless about customer service and even sadder is they aren't going to learn it from management read more

Bad customer service. I was trying to send money to Mexico with my Illinois driver license and Desire didn't know how to send it, she put the wrong name, my moms name and she just couldn't fix it I waited like 30 minutes and nothing, my mom was with me so I said she can use my moms ID if she can switch the name and then she couldn't do that ether and told me that is because they don't accept my moms ILLINOIS ID because it doesn't have an expiration date and I explained her that it doesn't have an expiration date because she over 65 so at the end they denied to help me. So if you are over 65 they will not accept your ID because it doesn't have and expiration date. Desire try to explain Xavier the manager that it was my mistake by using my moms ID after she could use mine. read more

OMG ...... I am handicapped and called the store to see if they had handicap carts since I've never been there before. I had to explain to the young lady what it was and then ..... she asked me if I knew what department it was in. If this is the level of people they have working there I'm good with shopping elsewhere. read more

I stopped by Tony's today to pick up some meat which they have advertised as on sale. They had none packaged and out, that I could find. The line at the meat counter was 9 deep and the two guys behind the counter didn't seem to be working on customer orders. There was a guy from the department stocking the packaged meat, and when I inquired about the cut I wanted, he acted very annoyed and told me to "wait my turn." It seems to me that if something is advertised, it should be out and easily available. There didn't even seem to be a sign up in the department, aside from what was on display in the case. I have really tried to like this store and hoped for the opportunity to give it a good review, but sadly they continue to miss the mark. It seems to be poorly managed, inadequately staffed and does not place a premium on customer service. read more

We went to Tony's foods today and I was in love. It's like Caputo's bigger older brother...and he lives in Joliet! There was everything you could ever want. Tony's has the biggest Deli, Meat Counter, and Desert/Breads/Cakes counters I've ever seen! They have a huge selection of fruits and vegetables and TONS of international food items! We found everything we were looking for (and...then a lot more...) They seemed to be well staffed also. My only downside to Tony's was that I had to visit the restroom and it was totally disgusting. The checkoff sheet outside the door said it had just been tended to... The walls of the stalls are splattered with God knows what... Sick. Send somebody in there to get those puppies clean! Everyone knows your bathrooms are a direct reflection on how clean the rest of your store is!! read more

In addition to carrying the run-of-the-mill grocery store items, Super Tony's has a wide selection of international and specialty foods. They also have an enormous produce department, as well as one of the biggest in-store bakery departments I have ever seen. There is also a number of organic and natural food items throughout the store, some that I have not seen before at the leading natural food store, such as quinoa falafel mix. Minus one star for a strong odor of rotting meat and/or produce. It hit me when I walked through the door and was pretty much noticeable throughout the store. Minus one star because I was about to buy some cheese and chile tamales (they sell them in a multi-pack and keep them hot and ready to eat by the rotisserie chicken area) and saw they had LARD in them. I am a vegetarian and would have loved to try them, but obviously I won't because of the lard. Also, I am not too happy that they wrap so many whole and cut items in plastic cling wrap in the produce department. For example, there were nice looking squash (I think it was kabocha squash) and all 20 or 30 of them were cut in half and shrink wrapped. That makes no sense at all. What if I wanted a whole one? And plastic wrap is made from petroleum, so it's pretty wasteful and poses a potential health risk if it is not BPA-free. Just some food for thought. read more

I'm reviewing Tony's again because they've lost a lot of quality recently. I hate it because I do get almost all of my meat here, and probably will continue to do so for awhile... but not for much longer if they keep this up. Summary: DO NOT BUY FISH HERE; some meat is really tough; the sausage has declined in quality; there are some annoying recent changes; get the app coupons. I figured I'd give them another chance with fresh fish. They failed and badly. I got a nice big piece of fresh cod from the counter, took it home and opened it within a half hour. The stench was amazing. This wasn't just fishy smell, this was spoilage. Same day I got it, full-price item, and they had a lot of it. The thing that irked me more than anything is they've got their meat/fish case guys wrapping the stuff so tightly that you cannot smell anything on the package. And I LIKE fish! I just can't understand what they're doing wrong but I've got half a mind to sic the health department on them. Another frustrating thing is the ungraded beef. The strip steaks they sell aren't half bad, but their ungraded ribeyes are like leather. Stay well away from the "gov't insp." ribeyes, only get the choice grade ones there. When I first started getting their Italian sausage, it was awesome. There was no gristle, it was super-flavorful, and it was great no matter how you cooked it. Since then they must've changed recipes or something. Their Italian sausage is FULL of gristle now and almost flavorless. They recently reorganized the store, which is annoying and seems pointless. I get the impression they're trying to realign themselves even further as a multiethnic specialty market rather than a traditional grocery store. I worry the place is going to start sacrificing it's good features in search of profits in a niche. The app coupons are nice though. They want a lot of your personal info to get em, but they're really good. I routinely use a total of $10 worth in combined app coupons a week, mostly a set number of dollars off or for a free case of water. Anyway, I really hope they clean up their act with the fish counter. It's just unacceptable that frozen Chinese farmed tilapia from Walmart be better than their fresh American wild cod. If I ran the place I'd just lose the fish counter. They probably are only selling fish to new customers, and then only once. read more

My review is based on the parking lot, as that's all I saw. (I waited in the car while my mother & wife shopped.) I found the lot to be fairly serene. No noisy cart collection. No aggressive pan-handling. The parking spots themselves are wide & spacious. This made it easy for cars parked to our left & right to enter & exit. The only improvement I could see is more trees and/or shade spots. I had to park somewhat strategically to avoid the sun hitting my son & I. All in all, not a bad place to wait in the car. read more