Please do your research and do not do business with SMS. They require full payment upfront (red flag) and then give you an estimated delivery date that is totally bogus. I waited a year for seat covers and the quality was so bad that an upholstery shop would not install them. I found another upholstery shop that would install them and they look HORRIBLE. This shop also said they were the worst seat covers they had ever seen. I'm still waiting on door panels after a year and a half. I'm terrified what they are going to look like. I requested a refund and they refused. This is a total nightmare!!!! read more

SMS Auto Fabrics - Furniture Reupholstery Near Me - Canby, Oregon

My experience with ordering fabric and vinyl from SMS was very good. I ordered my original, stock '73 Chevy Impala fabric and vinyl and it took one month to receive my entire order. Customer service was good too. I'd use them again to order interior fabric. Just be sure to call first and check that the fabric you want is available! read more

DO NOT ORDER FROM SMS.THEY WILL NOT DELIVER YOUR MATERIALS OR REFUNDS.I ordered materials,and was not told at time of ordering ,that they were not in inventory.I later called to be told they needed to be milled.I requested a refund,which I have not recieved.06/12/2025 read more

If you are doing a period correct car restoration and you want the original material for that stock look, call these people! They have a great selection of hard to get stuff. I had looked everywhere and found these people on a whim. They have new old stock NOS material. If you are going for that stock look there is no substitute for what these people are offering. I'm very impressed with sms and will be telling my friends about them and the great service they provided me. Keep up the good work guys, it was a pleasure doing business with you. read more

DO NOT RECCOMEND!! I ordered new seat covers for a project car. Was told it would be 6 months from the time of order AND I needed to pay full amount to secure the spot. Waited 11 months for the product. The product didn't fit well, they were manufactured incorrectly and the extra yard of vinyl that I ordered and paid (dearly for) was 34" instead of 36" and had the corners cut out of them. Do yourself a favor and get a local company to do the work!! read more

They don't ship even close to when they say they will. My upholsterer told me to order the fabric as he can't get orders shipped in a timely manner (months). So I ordered 1 yard that is in stock. I was told it would ship in two weeks, even though they charged my card that day. No shipment. So I called at the three week mark, I was told it was shipping that week. Now another few weeks have gone by and I am going to have to call again and possibly report to my card company. I need my fabric, they are the only ones that have it and they are holding up our process. Poor way to run a company. read more

beware ! do not trust these monsters. they take money saying they have what you need and they dont have it. 3 months and they wont refund the shop i hired. took $500 and refuse to respond to them. do not do business with these crooks !!!!!!!!!!!!!!!! read more

I've worked with SMS on a number of projects over the years . In 1995 they did a wonderful job of supplying fabric for my 1964 Riviera but in recent years they have proved to be complete buffoons and thieves to put it bluntly. It seems as though they no longer care about quality or honesty and are simply running the business into the ground. read more

I am restoring a 1970 Mustang Mach 1 and wanted to use the OE Comfortweave fabric in the seats. I ordered at the end of March 2023 and was told the material should arrive in three (3 ) weeks. I called at the end of every month for SIX MONTHS inquiring as to an updated delivery date. Every month I got another excuse (lie?) until the fabric was delivered after six months to the day. I dont know how this company is still in business. AVOID doing business with SMS at ALL COSTS !! They and their products are NOT WORTH IT !!! read more

best to just not deal with this company, they take your money then lie lie lie, they stop answering emails and then some lady named kim will tell you your being rude when you are frustrated with 9 months of this, 1500.00 for two front seat covers and no end in sight, asked for the owner to contact us, no response from owner they stole 1500 from us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! check them out on bbb tons and tons of complaints read more

I am puzzled by the negative reviews, which contrast with my experience. My restorer told me we needed to order 3 months in advance because the leather would have to be produced. I ordered the metallic leather and matching vinyl and paid for it. I believe it was a few weeks late, but so is everything else I have ordered for the car. Paint, upholstery service, chrome, stainless, mechanical parts, trim, etc all have been more than double estimated wait times. We had plenty of time and the material arrived in great condition, exactly as stock. I felt the folks i dealt with were polite and helpful. Maybe it helps that my restorer has a relationship with the company, but I felt the product was high quality and the service was good, albeit late like everything else. read more

If I could leave a 0, I would. August 8, 2022, my husband placed and order for door panels. WE still do not have them. Over 2 years of waiting. The run around is absurd. No answers when we call, no call back. No refund given when requested. We are at a loss. As we sit here, they lost our rails and stole our money. Where else can I leave a review to prevent others from getting stolen from? Beyond frustrated. read more

I have read many of these negative reviews. My firsthand experience was very different. I may be an outlier, but I think customers didn't understand all that is required to fulfill orders for vintage auto interiors. I'll provide you as accurate a review of this company's craftsmanship and level of customer service. The delivery arrived this week. I unpacked it and have provided photos for your review. In early-Sept., 2019 I ordered a bench seat upholstery for my shortbed '65 Chevy Custom Cab pickup. I knew about the inconsistency in turn-around time & ultimate delivery, but this company was the only source that had the factory-correct fabric AND design. Car enthusiasts here in Arizona also recommended them, warned me to allow plenty of time, but that I wouldn't be disappointed. All I can say is, "Holy COW!!" While it did take 5 months from ordering to delivery, I must compliment Kim for always, always responding to my 2 or 3 update email requests. I was always civil, and she was always prompt with same-day replies. Today, after unpacking the pre-stitched material, I was so impressed at how spot-on the finished product appeared! Yes, the wait may be longer than you would desire and, yes, they do take 100% payment upfront. But it's a business and they need to acquire the materials. Based on the complaints, they obviously do not employ enough upholsterers, but the work through the orders as best as possible without compromising craftsmanship. That's my take, at least. Ultimately, I simply cannot say enough positive things about their quality (thick, dense, and exact) and their willingness to respond when you act polite, respectful and patient. I highly recommend using this company, and only suggest that you PLAN AHEAD if your full restoration timeline is under 1 year. Just assume longer delays will occur if your vehicle is more uncommon. read more

SMS Auto Fabrics - 1965 Chevy C10 Custom Cab - Furniture Reupholstery Near Me - Canby, Oregon

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4/29/24: Had I read the 136 bad reviews of this shit hole of a business, I would have steered clear. Unfortunately I ordered from them, $2,100+ of fabric; had to deal with "Kim" who must be a daughter, a wife, a sister, or a lover of one of the Pollacks or she'd have been fired long ago..uncommunicative, she told me she does not bother to read emails every day; she never answers her phone and when she does respond, it is monosyllabic, uninterested in the customer and untruthful in content...what a lousy outfit. Truly, it is a surprise they are still in business. I will send the owner, Douglas Pollack a personal letter which he will not read and will not respond to but will make me feel a bit better. What an awful place it SMS auto fabrics! read more

Zero Stars if I could! Very poor service! Paid them over $600 OVER a year ago and still not done with my order!

Rating 0 stars. Wish that I had read the negative yelp reviews first. They will send you sample that doesn't match. Then tell you that you will have to wait months. Then you will be fighting them for credit back to your credit card that never comes. There is lawsuit potential there. read more

They said they had the fabric in stock that I needed from the sample they sent, told it would ship in two weeks after i paid for it, that irritated me but said it was fine as long as it did then, well, 1 month later they have my money and I have no fabric, now they won't return my calls or emails or give me a tracking number, just lies and excuses. Credit card company can deal with these losers now. read more

Have been waiting for my order now for close to a year and a half. Every time i ask they just say it will ship out that month. I have asked for refunds on two occasions and they told me it would ship instead and still has not shipped and still have no refund. Havent had any luck talking to an actual person on the phone. Avoid at all costs. read more

This company is the WORST !! DO NOT ORDER ANYTHING FROM THIS COMPANY !!!!! I have been waiting for over 2 years for a set of door panels for my 1960 Ford Sunliner. The stories are true, you call, email, call again but no one returns your calls. And your left in limbo wondering when will you receive your order. I am very frustrated with the lack of respect and consideration for my need in putting my car back together. Beside the fact that they take your money and never give you any updates. You are F**KED, and you cannot do anything about it. I have reported them to the BBB, but they will tell you, there are many people ahead of you waiting for some type of order to come from SMS. I would rather deal with BERNIE MADOFF than Doug Pollack. read more

SCAM ALERT! This company is a complete fraud. They will send you fabric samples, take your order paid-in-full, and then never send you anything back. The only way to reach them is through e-mail and voice mail. At first they will respond with lies as to your order status but then eventually they will just ignore you completely. My order was placed nearly 3 years ago and I haven't gotten anything yet! read more

They don't answer the phone and don't respond there messages . I see why the negative reviews

To be honest, I was a bit leery of purchasing from SMS. Some of the Yelp reviews were less than flattering, but I proceeded anyway, with the mindset of "you can't please everyone". Also, this is one of the only places that sells reproduction auto fabrics, so... I was quite pleased with the service I received. The fabric I requested was in stock, so the order arrived at my door in a week's time. Yes, it was expensive, $100 per yard, but the quality of the product is top notch. I called allowing myself several months of lead time, in case it had to be specially made/ordered. That was one complaint noticed on others' reviews. But being it was in stock, it was processed quickly. This may not be the case with others' experiences, so it's something to consider when ordering. If I ever have the need for reproduction materials, yes, I will order from SMS again. read more

SMS Auto Fabrics - Furniture Reupholstery Near Me - Canby, Oregon

Ordered a set of door panels for a '63 Pontiac Catalina in May 2019. They took my money ---3-1/2 years later still no door panels or a refund! Kim is a master of excuses! If you have ANY alternative to this place I suggest you take it. Unfortunately my experience was very disappointing read more

The latest in the absurdly lengthy list of issues my employer and I have had with SMS over the past few years is an order placed on June 26th of last year. We ordered 5 yard of cotton headlining material for a 1936 Chevy after receiving a sample and paperwork (see attached photo of sample sheet we were sent) very clearly stating that they had the exact material we were looking for, so we got back in touch and placed the order and submitted payment in full. After 6 months of no material and no word from them on order status we reached out to check on the 7th of January 2024 and were told that the order would be tracked down and handled promptly. After another month of no word, reached out again on the 7th of February 2024, and received a response that it just so happened our order would be completed by the next morning and then another email stating that they were wrapping and readying it to ship. But since then there has been no additional communication to give us any indication it was actually shipped or any package tracking info for us. We've been in the restoration upholstery industry for quite a while and fully understand the complexities of dealing in NOS fabrics and Reproduction fabrics but our understanding starts to wear thin when underhanded business practices and out right lies have become the norm from a supplier. If the materials needed to be produced from scratch or if there were unforeseen flaws or issues with the materials we selected and we were notified promptly that the time the order would take would need to be extended or that there was an issue with the stock we would understand completely. But to take money for an order and then not fulfill said order or notify us of any issues is plainly unacceptable. At this point calling SMS a "business" is quite a stretch, words like "scam" or "scheme" are much more appropriate. I know there aren't any people in the industry that I've ever met that have anything good to say about them but for a lot of rare Automotive fabrics they're the only source, but be warned you'll be in for a lengthy ordeal to receive your order and don't be surprised if the materials are stained and flawed when you receive them, we always order extra material if we have to order from SMS because we know a percentage of it is almost always unusable for the quality we strive to provide our customer. read more

Do not use this company. I am in a year long horror show in trying to get 3 yards of black and white plaid material. Two months after paying I ask where it is. Doug calls me up and asks if he can send me the material in leftover pieces, not in full yards. I say that doesn't work for me. He convinces me that I should wait 6 weeks for him to weave new stock. 10 weeks later they say it's in the mail. A total of 9 months go by before I file with the BBB, and Doug says it will be ready by July. I got the material on the last day of July and it is the scraps I rejected 9 months earlier. And what's worse is that it was covered in paint and brown stains (See Photos). None of it could be used. I return it, and ask for the $397.75 back. And now a year after starting this I have no material and no money back. Do not use this company!! read more

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Ordered a top for a 70 Lincoln mark lll Calvary twill on 6/23/20 for $644.00 they told me 4-6 weeks. After 4 months I tried calling and no answer, left messages and no response. Finally after punching in random extensions I got a human on the phone and she told me another 6 weeks. I got my top 6 months from the day it was ordered. The first thing I noticed is it was not as thick or deep as the original grain and the seams were already coming apart after two weeks, absolute garbage top. Ripped it off and found an nos one for $700.00 what a difference. There customer service is non existent, they lie just to get payment, their product is falsely advertised as correct and original it's not even close. read more

If your considering trying to get original materials for your classic car from this place do yourself a favor and find an alternative. I own an auto upholstery business in California and tried to get an original material (after paying for it of course) for over a year and a half. After calling them several times I was told the vinyl was in production and I should see it in less than a week. Over 6 months later and I still didn't have the material. If your lucky enough to have someone answer the phone they Lie and they don't return calls or emails. I'm guessing they think that because they're the only producer of OEM vinyls they have you by the balls. Guess again- I'll tell you right now I'll find something comparable and I will NEVER try using SMS again. Not sure what happened to this place but I'm guessing whoever knew what they were doing here quit or died and someone who had no idea what they're doing is trying to fill orders. Businesses this shitty don't deserve to operate. Just my two cents and I've been in the classic car upholstery business 25 years. They don't deserve the 1 star but 0 star rating is not allowed. read more

Kim is very rude!! I ordered fabric January 2021 and I still have not received my order. Every time I call them (that's of you can get ahold of the). They will say that they will call you tomorrow: crickets..... they don't return voice mails or emails either. read more

If I could rate them Zero Stars, I would. Last September, I contacted them about making some door panels for my AMC Gremlin. An acquaintance of mine had some made also and his took about 6 months to receive. I figured, mine were black - not red - shouldn't take too long. I ordered, paid and was told "Early Next Year". (That implied Early 2018) I also sent them my old panels as a pattern. Well, I've emailed several times since then and have been told multiple reasons as to why they're not done. Most times I've been told "let me check on the status of your order" and never hear back from them. It's been over a year now. How difficult is it to glue vinyl to some cardboard? read more

Lies lies lies that is all I have got from SMS. This is the WORST company in the automotive industry. The owner Doug is a fraudster. 6 November 2019 I was told it will take a few months to get my order together. 14 November 2019 Doug says that the seat embossing's can be shipped first. 22 November 2019 I was told 6 to 8 weeks to get the embossing's done probably ready end of the year 2019. Now 44 emails later and many many lies later I have still not received the seat pressings or most of my order, I did receive the door trims and they where good quality but what can I do with just door trim panels? I have got so frustrated with the many lies I have been told by SMS that I sold the car unfinished and have requested a refund. I have now requested a refund 4 times but I have not received a cent back. This company and its shady practices of charging people money and then not deliver as promised needs to be shared with everyone in the industry. If Doug and the employees at SMS could actually learn to tell the truth that your order will take years to complete then those with patience and time on their hands can keep on using SMS services and us inpatient ones that don't like to wait over 2 years for a 6 to 8 week order can go somewhere else. Extremely frustrated and disappointed in the way I was treated by SMS. There is no need to tell lies and say you are going to ship a product when you know very well you are not shipping and then refuse to give a refund to a inpatient customer. Shame shame on you Doug. read more

I ordered fabric in June 2021 for my 1958 Studebaker Pickup. After dozens of call, a fax and e-mails I was at the end of my rope!! They would respond to about one third of my requests for updates saying something like, " our order is due to be shipped next week." Just horrible customer service!!!!!!!!! I read a blog that the only way a customer got his money back was to threaten them with a complaint to the Department of Consumer and Business Services Division of Financial Regulation in Oregon. I let SMS Fabrics know that I was going to file and miraculously they contacted me and told me that they would refund my order after trying to do so for weeks. I have since then ordered samples from Kovi.com and ordered and received five yards of quality heavy duty upholstery material which was precisely what I was looking for! Customer Service is everything!! read more

From my experience as an auto trimmer in Melbourne, Australia, SMS auto fabrics does deliver what you order. I've ordered vinyls and cloth materials several times and have always received what I ordered on behalf of customers. Doug and Kim have been also very prompt in replying to my emails, so I really appreciate their time and effort. Doug sometimes even replied outside of their business hours...The most recent order I made was Sep I think, and although it took a while for the vinyls to be made, it did get shipped in early Nov using UPS expedited to AU. Kim was also very fast in getting the tracking # to me. My experience says that not only do you need to be patient, but you also need to plan your interior well in advance. Don't leave till the last minute or you might be in a bit of strife. Hope this helps. :) read more

SMS Auto Fabrics - Chrysler Valiant VG cloth in burgundy - Furniture Reupholstery Near Me - Canby, Oregon

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placed my order 7 1 22 still have not gotten my seat cover. orig said six months, did not know the terible history of this company. unfortunatly i paid 440 dollars for 1 bottom half for back seat. cant understand how this co. is still aLLOWED TO DO BUSSINESS!!! NEXT STEP WILL BE BBB AND ANYTHING ELESE I CAN DO.!!! 5 /23/23 ED E read more

Samples take 10 years to be delivered, full kits take 15 years to be delivered... No communication, terrible customer service, how are they still open!? read more

Absolutely awful company to deal with especially if you are a business utilizing their fabrics as their lies and poor work ethic will reflect poorly on you to your own customers. After being promised a 90 day lead time on custom fabric (I called every three weeks to be sure that everything was on schedule and was told every time that the timeline would be met) I was finally told 10 days before planning to pick up the fabric that they had not even started yet. Fast forward to 10 months of regular phone call attempts (I never once received a promised call back and one time spent over 40 minutes on hold) and the fabric finally arrived. It is great fabric...and had they not been lying about the timeline the entire time this would probably be a 5 star review. The fact, however, that I was blatantly lied to about the timing makes the product almost worthless. If they actually cared about the small US owned mills they are using they would turn the accounts over to a company that (1) is able to return a phone call, (2) doesn't say your order is on time 80 days into a 90 day order when they haven't even started yet and (3) doesn't make you wait an additional 7 months for your order. Again, this review is purely against the awful people that run this and not the fabric that they are reselling. If you need an in-stock fabric maybe your experience will only be slightly unpleasant. If however you are looking for an honorable company to work with, look elsewhere. Especially if you are a small business, give your support to other shops that are honest about their practices and won't lie to you. read more

After ordering my material for the 1969 Buick Electra, I then see on Yelp some, shall we say, not very kind words. This was sort of reinforced by the fact that they don't use telephones. Unless of course, they're taking a deposit. So, not much in the way of communication. Was kinda worried, as I prepaid. By check, no less. Then, wonder of wonders, the stuff got shipped. From start to finish, about three weeks. All I can say is, calm down, folks. You'll get your stuff. Probably less than a month. read more

I was very happy with there service and product. Ordered material for my 1961 Cadillac and received it in one week. From Oregon to Missouri.. Good as it gets. read more

We placed an order 6 month ago in December 2019 and have not received the seat covers and my Emails to Customer Service are not responded to. I complained to "Sales" but she would not help since she is not Customer Service. "Customer Service" says it is held up in production and is unable to get a delivery date (?) We really want these seat covers and I do not know who to complain to at SMS? read more

It has now been 23 months since I placed my order. I ordered a complete interior package. Door panels, seat covers etc for a 64 Buick Wildcat. I put the required 1/2 down. I even took my old door panels and seat covers to them for samples. Door panels took 21 months to get done. Seat covers are not done yet. (the easiest part). Their excuse is they don't know the pattern. Really. When I was there they showed me a picture of the interior. Plus I had samples for them to follow. Now I can understand a delay because of the stupid covid bs, but lets get real. Would I recommend. Absolutely not. If you can find it somehwere else do it. Just not with SMs read more

waited 2 years for a seat cover to come in. when it did it was blue and the swatch they originally sent me for comparison was green (and perfect! the finished product not so much). Maybe they are color blind, but the pattern was different too! read more