This place is hilarious. Let me to tell you the type of people who go to this location. If you are one of these people, this is the gym for you!! 1. The person who refuses to wipe down their machine, no matter how sweaty they are or even if we are in the middle of a pandemic. Heck they might even see you wipe down your machine, yet they still will not. 2. The meat head who fills the need to grunt loudly and drop the weights after each set. Maybe you shouldn't lift that much if you can't put the weights down, you gorilla. 3. The person who runs next to you, despite the fact it is a pandemic and there are four other tread mills open. 4. Similar to number 3, the guy who runs next to you and chooses to have a full on phone call while running. 5. The guy who feels its appropriate to workout shirtless. 6. The person who comes after the staff has left and swipes in and lets his 7 friends in to workout with him as well. 7. The person who doesn't put the weights back after they are done. Often the same guy as number 2. 8. High schoolers who drive their dad's Mercedes. 9. The person who uses 3 different machines at once and doesn't wipe any of them down. 10. The person who leaves their water bottle on a machine while they use another machine. read more

The worst customer service ever. I pay $29.99 for LA Fitness for multiple locations but this Snap is close enough for me to walk to. I spoke with Tony and he was so UNHELPFUL! Kept repeating that they are the cheapest Snap for $34.99. I asked if they price match, he would just repeat their prices. I asked if they give out free passes to try the gym, he would respond with "thats not how we do things at this location". He offered for me to come in from 9am-11am to workout. I stated I work and he goes, "if you really want to change gyms you'd figure it out and make it work". ZERO customer service skills. He admitted he doesnt even workout there, he worksout at Charter Fitness! He also told me, "if youre trying to shop around for gyms, never do it over the phone, youll get no where"...CLEARLY. read more

I was a member of this gym for about a year, and everything was fine. The Good: - The small atmosphere that was rarely packed (10 people max at any given time) - Had most of the equipment needed to get a full workout - 24/7/365 access (This was by far the best perk) - Usually clean - Not a social hangout The Bad: - No barbells (Had dumbbells but that was it for free weights) - Fairly expensive for the size of the gym One member in general made me angry on 75% of my visits. He seemed to be there every time I went even when I would go at different times in the day. This guy would try to occupy multiple machines for his entire workout and leave the weights out (never racking when finished). He also spit on the floor on occasion. All of this went on without management ever confronting him. Honestly, without the one member, I would have probably given 4 stars. read more

I've been a member there for years, and I truly consider this Snap location to be one of the best things about the neighborhood. It's convenient, clean, well-maintained, and has just about every workout option available. As far as any negative reviews about the owner, I couldn't disagree more. There's never been a time when he hasn't responded quickly and honestly. Love this place! read more

Looking to kick off my New Years fitness goal, I researched several gyms around the area to compare prices, equipment and convenience. I checked this place one day and met the owner Ralph who was very nice and answered all my questions in regards to membership. I could tell that he really takes pride in his business with how clean the gym was (cleanliness is a top priority to me when choosing where to work out). Although people may argue that Snap locations are smaller than most gyms, this gym is quality over quantity. It has every piece of equipment I need to reach any fitness goal and I love its convenience of being an in and out facility that's open 24 hours. I also love the fact that their membership doesn't force an annual commitment. I'm very happy with my decision of joining this gym in hopes of accomplishing my 2018 fitness goals. read more

Great machines to workout on, poor customer service and they say its mo contract from month to month but there is, with hidden fees! My advice, stay away from Snap Fitness! read more

The owner seems like a crook to me. After I cancelled my membership, he kept charging my credit card. In all fairness, I didn't even notice the $25 a month charge remained until like 5 months later. Dumb on my part, sure. So, when I called him to confront him about this he hung up on me after telling me he would never refund me. Luckily, I had the documentation and my credit card company reversed the charges for as many months back as they could. What a joke. This gym isn't worth your time. read more

Good bare bones exercise equipment. There is little instruction, so you need to know how to work everything yourself. There are hidden fees, but it's still a good deal if you just want to work out and go. Not very crowded which is nice. read more

PLEASE DO NOT COME HERE!!! I had the worst experience at this gym. I signed up for the 30 day trial only to be told that the older, male staff member signed me up for a membership. When I called to inquire about insurance benefits, he never returned my call. When I did reach him by phone, he was rude and started insulting me and my community. He said that what he told me at the time of signing up and what is written on the contract don't have to match. He was a nasty man with TERRIBLE customer service! Avoid this gym at all costs!!! read more

In May 2014 I was visiting Illinois for a month and looking for a gym to work out...My husband and I signed up only for one month and I sent in the cancellations in the same month...in this month I have found out that one of us is still getting charged!!! I called Snap Fitness and talk to the manager!!! He kept arguing with me that I didn't sent the letters to the correct address... The very next day he charged for both of us and claimed that he never received our cancellations!!! (July) I have to cancel again meanwhile he is going to collect close to $$$ from our account!!! I can't believe that these money hungry companies can easily access our money and charged illegally!!! Disgusting!!! read more

How to Get Kicked out of Snap Fitness I have been going to the same Snap Fitness center for the past seven years. When it first opened it was great. The machines were new, the facility was clean, and the staff was accessible and friendly. About five years later, the ownership changed. The machines, still the original, are unkempt. I use treadmills a lot. The Woodway treadmills have gone downhill. The planks are worn, some of them slip, they are dirty, and the safety lanyards that provide an emergency stop if you should fall, are no longer attached. It would be a simple fix by attaching new cords, but the owner doesn't feel that safety is important enough to buy some string. Back in the day, people used to wipe down machines after they sweated all over them. People now, for the most part, don't care to do that. There are no signs anymore to hint that wiping machines after use is necessary. Since this is a 24/7 facility, part of the agreement states that as a member you agree not to open the door for anyone. This is a legitimate safety concern. Members with cards can access the facility and others will have to come back when the facility is staffed to speak with a representative. That's easy enough. So, imagine that you are in very early in the morning. You assume that you are in a locked facility, so no one from outside should be a threat to you. You use your card to key in and notice that the latch did not make the clicking sound that it usually makes. You realize that the door is completely unlocked. What do you do? Well, I called the number on the door. The phone rang in the facility and I left a voicemail. What else could I do? Well, the prudent thing to do is to notify someone, so it's only fair to call the Sheriff to express the concern for safety, for the facility, etc. The Sheriff's office agreed that this was a legitimate concern and sent a deputy to make a report of the open facility. Back to how I got kicked out of Snap Fitness. There were two occasions recently where the door was unlocked in an unstaffed building. I called and left a voicemail and also reported the occasions to local law enforcement. I received a voicemail from the owner the day following the first incident stating that this was his oversight and he failed to lock the facility. No word of thanks for being concerned about his property and the people in the facility, just a call to let me know that the facility was unlocked. Astonishing to say the least! About a week after that first incident, the door was open once again. I emailed the owner and informed him of the unlocked door. I stated that this is an unsafe situation and I would like to know what he needs from me to terminate my membership. I received a reply the Monday following the Saturday on which I made the complaint stating that the door was locked when he arrived, so everything seems normal. He informed me that to cancel I needed to provide a 30-day written notice and it would be handled accordingly. I did not cancel. I did not provide anything further. The next day, he left me a voice mail stating that the door was malfunctioning and that "Snap Corporate" was working to resolve it. At that point I did not intend to cancel I felt he was at least addressing the situation. Recently, I was in at 4:45 a.m. Knowing that most people in that facility don't have the decency or respect for others to clean machines, I make it a habit to wipe machines before use and after use. The last thing I want is a staph infection because the equipment is riddled with who knows what. Though the Simple Green dilution provided does not do much for microbial organisms, it is better than nothing. All of the facility paper towel dispensers were empty. The only one with paper towels was in the bathroom. I used them to wipe the machine. I sent an email to the owner to ask that he post signs for people to wipe machines and that he restock the towels. I received a voice mail later that day. He stated that he terminated my membership as I wanted (which I did not want, but asked about) and that he would credit the month back to me. He apologized that I was unhappy with the facility, but stated that it has "been like this for seven years and isn't going to change." He proceeded to tell me that he hopes this "ends our relationship" and that I could use the card at another Snap Fitness but that I wouldn't "get it for $25". Until that message, I had not intended to cancel my membership. My membership was terminated. The good times, the bad times, and all the times in between were gone. Not sad about it. The manner in which this business is run is enough to cause me to recommend that people stay away from it. There are plenty of fitness centers that offer more and are worth the money. read more

I've been going here for the last 4yrs and the place is immaculate. Ralph the owner is a very nice guy, so nice that he's actually been invited to our vacation home. Ralph does not try to nickle and dime you with "yearly maintenance fees" like I have seen other Snaps do. I have many options of gyms in the area and I choose this Snap as my home base. Thanks again Ralph! read more

Agreed. The owner is NOT very nice and has horrible customer service skills. Ordered the initial membership online and when I cam in to ask a question he basically yelled at me for not ordering direct from him. Horrible first impression. Will be interesting to see how long this business lasts....my guess is not very long read more

This business is run without any consideration for it's members. The owner, Ralph, is extremely rude which resonates down the line with the other staff. There is no point in posting staff hours because they are not there during posted hours. The place is OK at best. It is the KMart of fitness clubs, and needs a through cleaning. I regret signing up, glad to quit my membership and would not recommend Gurnee Snap at all. read more

I'd give the Gurnee snap negative stars if I could. I signed up mid February for the $8.95 membership to try and get myself to start going. Well having no motivation and not going once in the two months I had the membership I decided to cancel starting about a month ago. So 4 weeks ago I went during staffed hours and there was no employees there. So went again next day and then called no answer and left voicemail. Then went again 2 times following week and another call. NOTHING! So I emailed just to see if they would respond. NOPE. So few days ago I go again to try again and finally the owner was there. Same one who signed me up(which when I signed up he asked me why I was joining and that I need to be dedicated to work out there). When there a few days ago he was extremely rude and said he has been there or his employees have always been there during staffed hours and I called bullshit. I mentioned I've came in several times looking for someone and called and emailed and he proceeded to say "I've heard that a thousand times so no you don't get your money back and we've been here otherwise how would we make it to 10 years this successful" I repeated to say if someone was here the numerous times I came in I could have canceled weeks and weeks ago BUT I COULDN'T. He's says he will just terminate me right there and then and I left. So avoid this place if at all possible. Owner is extremely rude and a small gym to begin with. read more

Worst experience with a snap location. Staff not reachable during staffed hours, and horribly rude once reached. If it weren't for positive experiences at other locations I would never consider snap again. Minimal equipment but no problems with cleanliness. read more

Been a member for awhile now, is average at best. Audio is spotty at best on the machines, not enough treadmills. Owner is arrogant, but he is NEVER there, so no big deal. For the money, I guess u can't expect too much. read more

Staff is great up until you want to cancel! I don't know if the person I got on the phone was new but she was so rude. I was told and mislead several times about what I would be charged. I bought a groupon and was still charged at the gym for the card to get in. I was told the contract was not valid for me because I was doing a groupon (which was a lie because once it ended I was unable to get out unless I cancelled a month ahead) because of that they gave me 2 months which I didn't use then. Since I wasn't using it I decided to call and cancel but then asked about the freezing option. Again was not told I would get charged for keeping my account frozen. Found out when I checked my account decided to contact them which is when I was responded by a rude front desk girl. She told me I had two options either pay the frozen fee or pay an entire month which I hadn't used. Then was told the month fee was different from what they had previously told me. So if you decide to risk it with this gym I'd get what they say in writing because they will just say "I never said that". I was planning on going back next summer but definitely will not be going here again. I also would always post it on my social media and I definitely plan on making sure none of my friends go here. read more

BE AWARE, Ralph sucks big time. 30 days notice means nothing...... DO NOT SETUP AUTOMATIC PAYMENTS WITH SNAP Gurnee. I gave him 30 days notice still says I have to pay for 2 months ???? Can you believe it , the gym is small and does not has all the equipment's. Ralph is the rudest guy on this earth and trying to post transactions on my credit card, I had to block him from sending bills even after I have given him notice. read more

I would definitely NEVER recommend this place to anybody . The guy who signed me up was super nice and friendly. After a few months when I decided to cancel my membership I tried calling him multiple times and left him a lot of voicemails before the month ended, they're never in the office when they're supposed to be there. And when I finally found him in the office , he said I was still going to get charged for next month since they need a 30 day notice cancellation even though it was only the 3th of the month , but of course he didn't answer or return my calls so he could charge me and extra month. read more

STAY AWAY. This gym is complete garbage and snap fitness should be ashamed to have this location ran by the current owner Ralph. I cancelled my month trial two weeks ahead of time because the gym was way too small and filthy. Got charged the other day and got in contact with the owner to solve the issue. He was extremely rude and refused to refund my money and legit said I was lying. He had left me a voicemail after I had left one because it took two whole days to get in contact with someone. He left me the rudest voicemail without even greeting himself and began to explain in detail why his employee couldn't make it to work that morning and how he couldn't afford to pay his employees. I feel bad for whoever has to work for him. It's a shame really because I know some other locations are ran the way they should be (got referred by friends from different locations). I regret ever even considering snap fitness. If you are going to get a membership with them PLEASE PLEASE stay away from the Gurnee location. It is not worth the stress and the money that you may not get back. read more

I was looking for a fitness club in the area and called this club to try and get a little information. I asked a simple question when a man answered - Hi,I'm Keith, what's your name? He wouldn't tell me and proceeded to tell me everything I needed to know was on the website, because "that's just how we roll here." Bottom line was this man was amazingly rude, wouldn't answer any questions, cut me off constantly and was really just stupid to treat a potential new customer this way. This may be a nice club but if that's how I'm treated before I walk in the door, they're not going to get any of my money. read more

Was a member for 2 years. Ralph (the owner) is a major league but hole. I gave my 30 days notice and he disabled my card 5 days early. I had to contact corporate and their initial answer was he is the owner so he can do what he wants. It took two weeks of back and forth between myself and a person from the corporate office to get my prorated fees back for the time Ralph cancelled my card early. With the way this guy runs this business it is amazing he has any clientele at all. He called me names because I contacted the corporate office to find out if he could cancel my access card before the end of the month when my contract expired. read more