Avoid this company. This is a total SCAM!! Don't ever try it! They post about 5% cheaper airfare than other companies on the Skyscanner or Kayak site. Once you book and pay for the full airfare, which you're required to do, they send you an email saying that the price went up by 20 %. You can either pay for the higher airfare or cancel the reservation. If you cancel the booking and request a refund, they will hold your fund forever. This company should be banned on internet travel sites. Look at the message below. read more

Snap Travel Pop - Travel Services Near Me - Menlo Park, California

I had the most horrific travel experience with these people. If you search for unpaid reviews, this company offers lower than average prices then after the deadline for refund is passed, they email you that they can not accommodate you due to some bogus reason that covers them. The refund process is extremely difficult, reaching their urgent care team is impossible (like literally). They left me without a hotel 1 day before my travel and also did not refund so now I am in a 6 weeks process of the dispute through my creditor and when I did that they emailed me that because of the dispute they can not refund me and I should wait for the process to be done. I am still happy because they are people who took their hotel offer, showed up at the destination and had no reservation, and were left stranded, based on other bad reviews that I see. Also even if you get another hotel in return it is usually much cheaper in an undesirable location. They are complete cheats. read more

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Straight up SCAM. Got taken. No real support. They just rebook booking. Com and hotels.com Once you have an issue, say goodbye to your $$$. Hotels know they suck too, the BBB has almost 600 complaints in 18 months. read more

Snap Travel Pop - Snaptravel.com - Travel Services Near Me - Menlo Park, California

This third party refused to refund our 'cancelable' reservation for the SFO Hampton Inn when we tried to cancel 48 hours in advance.

Scam, terrible customer service, thieves! Booked hotel stay thru snaptravel, received confirmation number. 24 hours later Hotel had no record of reservation, recognized snap travel as a scam company, and stated; has faced this issue with many customers, and has never had a confirmed booking with snaptravel. Luckily rooms where available because it was the middle of the week. Had to book another room at full rate. Snaptravel customer service did nothing more than apologize for any inconvenience, and stated that if we mail in the invoice from the new booking they would take it under consideration and possibly give us a refund. Will dispute charges with credit card company, before taking that gamble. My-bad for not doing more research, in a hurry and vulnerable due to family emergency. Do not use Snaptrave! read more

This past weekend I planned a big trip with a group of us to go to South Beach. I took the red eye from San Diego and when I landed, I called ahead to the hotel I had booked through snaptravel. I asked if I could check in early so I could sleep since I had very little on the flight out. Luckily they said yes! Unfortunately, when I got there they couldn't find the booking. I immediately messaged snaptravel and they informed me that their travel partners had not pushed the reservation to the hotel. Obviously that was their fault and they attempted to get it connected. I waited and waited through 3-4 agents with snaptravel who just kept thanking me for my patience. Well I ran out of patience somewhere between 7am and 1030am as I sat there in my travel clothes with my luggage and exhausted girlfriend in the lobby. A snaptravel agent finally gave me two options. One was to have them move me to another property and the other was to go ahead and book my stay separately with the hotel and I would be refunded my money. I asked if they would refund the difference I would have to pay as well and they said yes. Gien that information, I went ahead and purchased at the much higher rate.We can all guess what happened. Yes they refunded me the amount that I paid them, but they refused to compensate me for the money I was out. But for their actions, I could have gotten a much better rate and instead I wasted half the day trying to figure out this situation and then trying to recover some sleep. Do not trust them. They may not actually book you a room and they will refuse to make it right. read more

manager Aromn 702-761-7008 USELESS ABSOLUTE NO HELP! He was so condescending and suggested I made a booking with Groupon...he handled me as low class/ lowly guests not worth the effort! Chat and telephone snaptravel representative could not resolve issue in over 12 hours. HORRIBLE SERVICE BOTH HOTEL, SAHARA LAS VEGAS AND SNAPTRAVEL Between the 2 of them I don't know who's lying...the hotel canceled my reservation...Fraud BOOKING ON BOTH ENDS...I'm stuck in Vegas homeless! No refund or accommodations. No one seems to care It's been 12 hours...no where to sleep, shower or use the restroom. No options given...Absolute Nightmare! read more

SCAM ALERT: Beware, if it's too good to be true....it is. I used Trivago to search for a hotel reservation in Puerto Vallarta, Mexico. After selecting the hotel I wanted, I naturally chose the least expensive option, which was SnapTravel. I provided the dates of my stay and credit card information. When I received my reservation voucher, I noticed they used my Facebook name, which is different from my legal name on my passport. I immediately sent a message back notifying them of the discrepancy, and I got nothing but robotic templated responses via Facebook messenger. When I called the hotel and asked if they would still honor my reservation, they answered no, they will only honor the reservation under the name of my legal passport. When I went back to SnapTravel I just kept getting the runaround. More robotic responses via Facebook messenger. And the hotel is adamant that the reservation needs to match the passport. So now I'm out the money I paid for hotel. Now I have to begin the long and arduous legal process to get my money back. Starting with a fraud report with the credit card company. In the meantime, I still have to get a hotel in Puerto Vallarta for my stay, which means I have to pay an additional amount on my credit card. DO NOT USE SNAPTRAVEL. read more

Scam artists! They use predatory text messages with deals too good to be true. Because they are not true. They booked me at a hotel with no accommodations and stole my money. Reporting to BBB and disputing the charges. read more

If I could put zero stars I would. It's a bait and switch company. They take your money, tell you the tickets went up within minutes and say they can cancel or proceed. If you want to cancel, they wont actually refund your money. Go under "Booking Vault" it's been since May and we were told in June that we were on the "priority list" for a refund. Now can seem to get a hold of anyone. It's such a scam! read more

Do not use SnapTravel!! I booked my hotel reservation, paid, received email confirmation and received text confirmation. I arrive at the hotel to find out that the credit card this company "paid" with was DECLINED!! Couldn't get on the phone with anyone to try to fix the situation. Middle of the night the eve of Thanksgiving with 2 young children so I was forced to book another room. Found out they also charge 10% over hotel price to pocket. You're not getting a deal whatsoever - just go through the hotel & avoid the headache!! What kind of reputable company can't make a ONE NIGHT HOTEL PAYMENT?!. read more

Trying to fly in three weeks. Booked a flight, took my money then told me they cannot confirm the flight so will give me refund which takes seven days. Short $300 to rebook and everyday the price gets more expensive. I'm not sure I can fly now. Why did they deduct my money when the flight isn't confirmed! Now have to wait seven business days and tickets getting more expensive closer to fly date!! DO NOT USE. YOU HAVE BEEN WARNED. read more

Snap travel is a total Scam , they booked my reservation then cancelled my reservation after they received payment from my Credit Card bank , then nobody to talk to about recovering the monies my bank laid out , Don't ever try this Snap travel : Total Scam read more

This company is so bad they have a whole department devoted to writing "fake" reviews and fake editorials about their business, and making it look like an unbiased article/comment. The only positive comments about this company come from within its shady walls. They scammed me on the cost of my hotel. After you give them your charge card, they add on tips and other fees, jacking up your hotel price. I complained to Citi Card but I am not getting any resolution from them, so I have put a complaint on BBB. Once they charge the total cost of the room, it's non refundable - and not the agreed upon price. I will NEVER use them again and they should be shut down. read more

Avoid this site when you need to book a hotel or anything else they claim to help you with. They will charge you under their name "snaptravel" but book you via Priceline which you could do yourself. Then they will confirm your booking via yet another site called reservationstays. We booked through them with an agent who did not confirm the spelling of our last name so we never got a confirmation email. The agent also gave us the wrong hotel info, so when we showed up, the hotel had no record of our reservation. It was after 1 am and we were in the middle of a snow storm and nowhere to stay. When I contacted them for a refund, they did not take responsibility and refused to refund me, saying because I did not have the name of the agent, they can't do anything else for me. So now I'm out the price of two hotel rooms. I'm going to notify the BBB and dispute the charges on my card, but everyone needs to know to NOT use this site. read more

horrible website I booked a room through their website and when we got to the hotel, the hotel said that they never paid for the room they sold $167 dollars for me. do not use this website I repeat do not use this website you will be scammed read more

Ugh, I wish I'd looked on Yelp before getting involved with this company! I used SnapTravel to book an ocean view room at the Clevelander in Miami. Paid the price of an ocean view 6 months in advance of the trip, only to check in and oops, no ocean view available. The hotel was apologetic, but it's not their fault Snap sold me a room that didn't exist. Snap won't issue any partial refund. Just kept the difference as cash. I gotta say, respect! It's a great scam. (Though not so great for me and everyone else writing reviews.) read more

Total SCAM!!! I paid Snaptravel over $500 for a hotel room to attend a wedding that unfortunately was canceled due to the pandemic. When I contacted them with the situation, they provided me with a voucher to use when the wedding got rescheduled instead of a refund. When I went to use the voucher, the hotel said that it wasn't valid and I needed to work with Snaptravel. When I contacted the company, I spent over 4 hours being transferred to multiple customer service reps all giving me the same answer that there is nothing that they could do to help me. Now, when I am actually attending the wedding at the same venue, I am out of pocket again for the hotel fee, out $500+ of my hard earned money as well as 4 hours of my life I will never get back. Do yourself a favor and trust any other travel site and avoid this one. read more

Stay away from this booking agency they are fraudulent!!!! Their website would not allow me to find the correct area and dates i was looking for and booked me for the location i was already in and refused to reimburse me.. they are horrible with customer.. stay clear of this website read more

DO NOT DO IT!!!! If you have a single issue, one little thing, you will not get a refund, they will make it absolutely impossible for you. They will state their supervisors can not help you because they have no authority. EVEN if they say they will refund you, they don't. I looked for a hotel in Portland Maine and a hotel in Portland Oregon got booked. We spent hours with phone calls back and forth to determine this was an error. The representative stated that they would refund the money as long as the hotel agreed in which they did. The charge still went to my credit card in which I have been going through months of arguments to get this resolved. read more

If you enjoy speaking with "bots" imitating real people, this is for you. Their canned responses are actually just as bad as talking to "Charles" from Pakistan. Getting a response is impossible. Do you research, and you'll find only a few actual employees work for this company. There is zero support, and good luck if you have a problem (LIKE HAVING NO RESERVATION!!!) or want some further information. read more

They took my money, I got no hotel room. Zero customer service- these guys are complete fraud. I got to the hotel and there was not adequate parking for me. The hotel cancelled the reservation with Snaptravel. We tried contacting their customer service, but all we (me and the hotel) was send them an email. They still charged me for the room, and the hotel got nothing since they could not provide service. COMPLETE THIEVES! read more

This is the worst booking site I have ever used! Twice had terrible issues with them. Showed up to the hotel to check in and no booking for us at all! The hotel was able to get us into a room only because I had the printed proof of our booking. This most recent time, called at 6 in the evening to confirm our reservation for the next night. We were not booked and they had nothing available! We had to find another location in the area. I should be able to confirm my reservation the night prior to checking in! Especially while traveling during these limited times of Covid. I spoke with a snap travel agent and was refused our reimbursement! I would never recommend this booking agent to anyone! read more

If I could give them no stars I would, they booked a hotel reservation and through the online service I was able to change the dates of the reservation but when I called to confirm days before the trip about accommodations I needed and the hotel had no reservations for me. I contacted customer service and they would not issue me a refund or rebook the rooms on the right days. After looking to leave a review on FB I learned that there have been many people who have had the same or similar issues. DO NOT USE THIS COMPANY!! read more

Worst service ever. They said refund would Take 3-5 days. We're on week 3, no refund, almost impossible to get a reply. read more

DO NOT USE THIS COMPANY!! I booked a hotel while we were searching for a house in Oregon. The company booked the hotel in New York and when I called them it took 30 min for someone to come on the phone and then refused to give me a refund and said it was nonrefundable nontransferable. I then had to book a new hotel and spend another $300. When read more

Worst Hotel Agency I've ever used. Basically I've spent the last 3 weeks confirming a hotel booking. Snaptravel says to wait til the last day but the hotel claims they are booked up, and by now if my name isn't there, it prob won't be Saturday when we show up. I've talked to at least 10 agents and a "supervisor". They ALL give generic scripted answers and do not try to fix the problem outside the same answers. This is a non refundable room too. I'll spend a year trying to get my money back from this crap company. Snaptravel needs a huge lawsuit against them. How this is legal, I don't know.​ read more

This is a scam. Can't get hotel confirmation. One month later, they didn't honor reservations at hotel. Hotel prices increased substantially since I made reservations. I am out of options at this moment. They tried to lure me into getting a much inferior hotel. This is a bait and switch. I am planing on hiring an attorney because of the major issue caused by their scam. Are there any others which would like to share their experience as well? Stay away!!! read more

Worst company ever. Booked 2 nights hotel and they never made the reservation. Hotel said voucher was a fake since they don't allow third party hoteliers to book their rooms. Paid with Discover card and they refused a refund and told me I would have to get my money back from Snap Travel which is a fraudulent company. Never use them or Discover card unless you never want to see your money again. Out almost $700. Please stay away from this company and Discover card! This should be 0 stars read more

Warning!! Do not use Snaptravel !!! Snaptravel are not affiliated with hotels they advertise and sell rooms that are not available. Booked a Best Western with breakfast through them. No booking recorded and the Best Western doesn't even offer breakfast. They promised it would come through so the hotel put me up in a room. No booking was ever received and on check out I had to pay the hotel for the room. Snaptravel did eventually refund my initial booking but would not cover the difference in cost which was significant. They also said they would pay me $25 in compensation for the missing breakfast, however they have reneged on this as well. I would not have stayed at this hotel if they had been up front about not being able to honor the booking. This is not a reputable company and if you dont want to arrive in the middle of the night with no booking and no room then stay away from this company. Regards read more

Bad experience Booked my reservation yesterday through SnapTravel and received a text saying that I don't need to confirm the reservation with hotel! And another text saying that if I want to confirm the reservation with hotel, it will take 6 business days! Didn't sound legit and I texted back asking to refund me the money since I don't find them trustworthy after reading their texts. All happened within minutes. They texted me back asking to respond with the word "Cancel" and I did, but until now, I didn't receive the refund to my ccard. Since all happened within minutes, they could simply void the transaction and my card wont be charged. But they didn't and I am charged. To me they look like a bunch of scammers. I am waiting for the refund. read more

These fraudsters need to be shut down. They are not prying on consumers' desire for lower travel fares and sometimes not even booking the hotels while fully charging the customers. You can never speak with anyone in the company. You end up talking to some third party service who have no idea on what is going on and are powerless. It is a SCAM that needs to be shut down. read more

DO NOT USE THIS COMPANY! Complete scam and fraud. I made a booking through them and 2 days before my reservation I called the hotel to confirm my stay and the hotel said they don't have any reservation for me. Snap Travel continuously lied and said my reservation was confirmed. Well, less than 24 hours to my check in I spoke to the hotel again and they told me again that there is no record of any reservation through snap travel. I am now trying to get my refund back seeing as the company left me stranded less than 24 hours to check in. DO NOT USE THIS COMPANY!! read more

Worst booking nightmare. Double booked, no notice sent to hotel for booking, description of hotel was not even close. Customer service got me absolutely nowhere. Stay away. They are a scammers. If you ever have an issue with the booking you are screwed. read more

Charged me for a hotel that had no hot water but they refused to refund the payment or even care. Don't use!

Booked a room for Twitchcon in February, six months before the convention in September. I buy tickets early every year. Ultimately Twitchcon was cancelled, i cancelled my reservation in august upon the cancellation announcement. I asked when I'd get my refund, because COVID reservations allowed for refunds even if the booking was non refundable. Found out a month later that it was denied and they could only give me credits. That was in maybe September? I just got an email today saying that "the request for the credits was denied.. have a great day " I called and there was a lady that seemed to be reading from a script because no matter what I said, she said the same thing. I asked for a manager.. she said there is no manager there now. I asked if she could transfer me to one. She said she couldn't. Then i asked when a manager would be in, she said she doesn't have their schedule so she doesn't know. $1300 for a room and I've just been scammed. I'm disputing the charges. Please don't book through snaptravel. read more

Hamilton Hotel D.C.- Watch out for the daily $25." Facility Fees + Taxes." In my opinion, these fees are a good old fashion shakedown. I've never experienced these fees when using Expedia or Kayak. I'll never use snaptravel again. read more

A terrible company. A scam. Dont waste your time or money. Customer service is the worst

I made a reservation and paid in full. Snap didn't honor that and if you pay for a service and don't receive anything that is called fraud. Snap said they would give $546.78 dollars back and I have only received $302.13. Company is a joke. Was told for two weeks now that a supervisor will call me on numerous occasions and have yet to receive a call. Every agent tells me something different and barely can speak english. Some say they cant have a three way call yet I had a three way calls twice. Some say they cant email me yet I have received two emails. A bunch of liars and the company should get shut down. Beyond pissed and already went to my bank. Never using this trash of a company ever again. Worst customer service in the history of the world. read more

Now that I have looked at all these reviews I wish I would have checked on this company before using them. I do NOT write reviews, this is actually my first one ever. I am so disappointed with this service I hope enough negative reviews will prevent others from being taken advantage of! I made a booking using this company and realized I had clicked the wrong day. I called the hotel to see if my reservation could be moved...by 24 hours... The man on the phone said, "Unfortunately since you used a third party to book I personally cannot alter this reservation. However, just reach out to them as it is no issue for us." I found the only way to contact the company was through messenger. Upon asking to switch my reservation the first "travel agent" helping me told me this was not possible. No refund, and no changes could be made. It was not until I asked to speak to someone else and threatened to never use the service again that I was "helped" The next "travel agent" informed me that there would be a $30 fee to change my reservation. WHAT?! Why?! It is a hotel room, not an airline ticket, people's plans on the road change all the time. I have NEVER paid a fee to change a hotel room by legit 24 hours. It's absolutely ridiculous. She then informed me that they would take this $30 but could not GUARANTEE that the hotel would amend the reservation and it too was NON-REFUNDABLE. This company is an absolute JOKE and their customer service or lack there of is absolutely appalling. Honestly, pay the extra $20 to the hotel itself or another booking company that deserves your business. Will NEVER use SnapTravel@yourownrisk EVER again! read more