I needed hard copies of a manual for work and decided it would be easiest to just pick up at FedEx…read more It was easy to put the order in and pay online, the quality of the printing was excellent though it was more expensive than the neighborhood print shop (but closer and better quality paper!) The order was supposed to be done by noon and if it was I didn't get a notification until 3pm that it was ready. Had I needed it urgently I would have called to check before heading over. I came by, there was no line to wait, they found my order quickly and opened the box to confirm it looked ok by me. I was in and out quickly and I appreciate the fast service.

It would be great if the staff acknowledged customers instead of trying everything to avoid…read morecontact, made sure the trays in the printers were closed so items would print and were helpful to resolve the issue that was a simple fix to something that should not have happened. I work in the service industry and I'm disappointed in how little these folks were there to help. I needed to print items which would be included in a package I was shipping. I couldn't even accomplish the simple first step at this location.

I come here almost every day to get mail for home and for my office. The staff is consistently…read morepleasant, competent, trust-worthy and happy to go above and beyond, when asked. I enjoy speaking to every single person there as they are all top notch people that bring joy to the world. Whomever is doing the hiring is doing a great job!

For 13 years, I've frequented this UPS store, purely for convenience. I've had a higher tolerance…read morethan most for their constant revolving door of unprofessional employees and filthy facility. I remember walking in one day (last year) and there was dog vomit on the carpet. The employee at the time stated that the owner treated them terribly and that this was not their job (so they refused to clean it). To give you perspective on how my past experiences here have shaped my expectations, this didn't faze me at all. I tiptoed through the maze of dog vomit that had been tracked throughout the store and moved as quickly as possible through that transaction. I've managed to gracefully work with the employees I'm recognizing in the negative reviews (they're certainly accurate). Today, I had the pleasure of meeting the owner himself, who was incredibly rude and passive-aggressive. When I calmly stood up for myself, he responded with complete overkill and refused me service. He was entirely immune to de-escalation and certainly on a power trip. While his new employee was giving me directions to the closest alternative shipping location (like a normal, kind human being), the owner interrupted him and snapped, "You can't ask him questions. He's MY employee." Sausalito is a small, tight-knit community. I can't wrap my head around treating people like this. As I was leaving, another customer approached me outside to check if I was okay, apologized for how I was treated, and stated that they would be contacting UPS. Go to the Mill Valley location on Flamingo instead. It's clean, and the gentleman who runs it is lovely.

This store was open during the severe storm this past week that closed down the FedEx center just…read moreup the street on Bridgeway which closed. The owner was able to fashion a mailing label even without FedEx supplies and the documents got through very quickly. Glad to support a local business and will keep doing so over the box stores.

The most wonderful post office experience! Hank and Tom are lovely people, who are genuinely…read morededicated to the Sausalito community and provide excellent postal service. Conveniently located is a huge plus! I actually look forward to going to check my PO Box, I would recommend to everyone. Thanks you guys!

David and Leo has the best reprographics shop in town! They are super helpful and they treat me…read morelike family :)

From the owner: Large Format printing: Black and White or Color print Plot…read moreservices: Print to bond or erasable vellum, Scanning services: Black & white and color scan to pdf file, email, or to cd Drawing enlargements and reductions

Bob was very nice since our first conversation on the phone. I went to visit his shop the day after…read moreand he showed me the wood he had in store for my photos. I did not end up using his service, but the price seem to be aligned with the competition. His turnaroud on the work is way better than what you cna find in the city of SF. I will be returning for future framning. Thanks Bob!

Wow! I just love the great work that Bob does here. I've had 7 framed pieces done here-I keep going…read moreback because the work/craftsmanship is impeccable. He can make a bookmark look priceless with the perfect framing. Dude! This is just two of the pieces Bob has done for me-my photography does it no justice.

For 13 years, I frequented the purgatory that is the UPS store in Sausalito (3001 Bridgeway) -…read morestrictly out of convenience. On the outside are parking spots that fit roughly 85% of your vehicle (as is customary in hell). On the inside is a revolving door of unprofessional employees and a store that looks like it gets cleaned every solar eclipse. I remember walking in one day and there was dog vomit on the carpet and I thought "Well, this is certainly on brand." I was unfazed as I tiptoed through the vomit that had been tracked throughout the store. I held my breath as the employee gave me an entire breakdown of how terribly the owner treated them (in general), how he refused to address the biohazard, and how it wasn't their job to do so. Today, I had the pleasure of meeting the owner myself, who was so incredibly unprofessional and rude to me that another customer actually stopped me outside to apologize for his behavior. It made me miss the dog vomit and masterclass in patience. I'm actually grateful for today's unpleasant interaction because it led me to this particular UPS franchise (very close by, in Mill Valley). There is ample parking (that fits a whole car). When I walked in, I was in shock by how absolutely clean it was. I literally stood in the front door in awe for an awkwardly long period of time. The gentleman at the front desk (manager and brother to the owner) was so pleasant and personable. It was like being upgraded from coach (more like the baggage compartment) to first class. We're getting transported with the chickens over here in Sausalito on a stakebed truck full of hay, and you Mill Valley folks are doing high tea with the Queen. This whole time!? How did I miss this place?

Since the change in ownership this store no longer provides advertised mailbox service of package…read moredelivery notification. As a lawyer who receives express and hand deliveries this is why I contract for mailbox service. The store manager refuses to provide this service, claims its not part of the contract (read your own website) and is sarcastic and rude. If delivery notification is important, or respectful customer service, take your business elsewhere.

I decided to give this shop a chance in spite of the lower reviews since I know that ratings on…read morehere tend to veer towards the extremes. Glad I did, because I couldn't have asked for a better experience. I had a last-minute commission that I needed to get printed, and this shop got it done with an incredibly quick turnaround. I sent in my request around noon, calling immediately after to request same-day service, and got the email that the order was completed about 20 minutes after I confirmed the final printing details. The total came out to just short of $16 (due to the rush fee) for five 5 x 7-inch prints, which works great for me. For technical folks like myself: the prints were done on 11 x 8.5-inch card stock with indicators for where I needed to cut (I opted to do it myself to avoid the service fee) and were handed to me in a plastic sleeve. They came out perfect, nothing to complain about. Customer service was great too. I presume I was chatting with Anna, who helped me fetch my prints as soon as I told her my order specifications. She was very kind and payment was quick and painless; the cost was exactly as quoted plus tax (which they warn you about in the emailing stage). Even when I called a couple days ahead to ask about their print details (ie. confirming that they use CMYK, PDF, and ~300 dpi for artwork), the individual on the phone was very direct and easy to speak with, handling all of my questions with ease. I would be happy to come back with any personal projects or future rush orders. Highly recommend!

Highly recommend! So easy and fast and affordable compared to other options I looked at. Thank you!read more

This review is massively overdue. I'm a former frequent flyer here, and I have to say TIF is my…read moreall-time favorite one-stop shop for anything photographic in the Bay Area. I started coming here six years ago to augment the lab time and instruction I was getting in school. Their darkroom was my happy place for a long time and was fairly priced. What impressed me the most about their gorgeous space was that they encouraged clients to get their work off their screens and onto the walls. Literally, any time I had a question about anything related to photography or printing, Stuart, Ed, Constance, Chrysta, or Nathan would make the time for me and help me out or give me feedback. I enjoyed printing there and always left feeling inspired because they were so kind, knowledgeable, and professional. If you'd like to learn about photography, I highly recommend checking out their services, classes, and workshops. I wish I could give them more than five stars!

A a small business owner I have never left another business a bad review, but this experience was…read moreunacceptable. My artwork was mishandled and the finished product I had hired them for was poorly executed and unusable. I had to take it to a qualified business afterwards who confirmed they did not do a good job. When I raised the issue, the owner and staff were dismissive, refused a refund, and ignored multiple emails and calls. Their unprofessional behavior was bizarre and astonishing. They clearly aren't equipped to handle valuable artwork. Save yourself the headache and take your projects elsewhere.