Kudos to this team in New Carrollton. My fiancé and I went there at look for a suit for a very…read morespecial occasion coming up (me laughing giddy) and they welcomed us in the store and directed us to the person that could measure him. Then she left us to choose our color suit. Once we got the suit picked, we were directed to the fitting room where the tailor took further measurements to adjust the suit to fit my fiancé (who is shaped like the lovable Po of Kung fu Panda right now. We're on the journey.) And then another gentleman showed us shirt options. We were in and out in no time at all. Very professional, attentive, friendly and helpful. We were VERY impressed and appreciative. Perfect example of good customer service all businesses can stand to mimick around here (PG county area).

A couple of days ago I went there with my kid . He started playing in the store without bothering…read moreany body else . Two workers who were arranging merchandise gave him and me the most insulting look . To make matters worse one of them started talking about my son with a random customer. I even listened them bad mouthing the parents who are meters away from them. other than the people at the front ,many of the works do not look happy when ever they see a customer. I am really confused, disappointed and forced to pause and leave my shopping plan .

We went here to get my son ready for his senior prom. We were greeted right away and then passed…read moreoff to another salesman who we assumed was new because he needed some assistance with the computer and he seemed a bit nervous. He wasn't really personable but I wasn't offended because he wasn't rude. My son saw what he wanted online and they had everything in the store. Although I felt it was a bit pricey, around $200 and he's only wearing it for a few hours. The whole process was quick, we were out in about an hour. However, I did not like that it's one desk with 2 computers so you're sitting there conducting your business while someone else is conducting theirs and you can hear everything. It may not bother someone else but for some reason it bothered me. The store and bathroom were clean. I'll go back again.

This place is the worst and I will never shop here again. I spent about $800 on custom suits, and…read morewhile I was assured that the suits were in the store after a five week period, it turns out that not only are the suits not in the store, no one can figure out where they are in the manufacturing/supply/delivery chain. For a customer to spend their money, or even, the store to accept payment and then have for all intents and purposes lose the customer's property is completely unacceptable. As I type this, the manager has had me on hold for twenty minutes and I still don't have an answer. In fact, I visited the location earlier today and was told to he would call me, but I had to call him. This place is terrible. Do not shop here. Do not rent from here. Do not even think about giving them your business. I saw two other reviews that got automated responses. I would be surprised if this review got an automated response, much less a personal one. I only rate a zero because I am not able to post less.

Ms Dee was very helpful and had great suggestions for an upcoming event I'm attending. The whole…read moreprocess was very easy going and I found exactly what I needed. Thank you!

I am extremely disappointed in our treatment, the lack of professionalism and the constant…read moredismissive behavior that we were rendered on Saturday May 2, 2026. An experience that was supposed to be memorable, ruined by an employee who was more concerned with upselling a used tux than helping my son find something for his first prom. The lady that was there was kind and welcoming. Unfortunately we were helped by an older man who had locks and glasses. Never did extend his name. (Edit looking at other reviews his name may be Dew or Drew) When we first got there it was super busy. This is understandable considering the size of the store and only two employees on the floor. My family and I patiently waited for 15 minutes to let the man know why we were they, in which he says we are late prom people and we should have gotten a look together weeks in advance and that the rental requires 30 days in advance and they would not be able to receive it. We were told we would have to find something in the store , he points to a rack against the wall. I was under the impression that these were rental tux's. He never took time to explain any of it. After being there for another 45 minutes of waiting to get help because he kept saying he would be with us but then taking people who came in after us, we finally got to the point where he talked to me and told my son to try on the tux we found. It was perfect. Looking at it, it didn't need anything done. Mind you I'm thinking this is a rental because there is not a price on it, the size tags are ripped off and you can visually look and see it's been worn, not to mention the bow tie in the pocket. When my son comes out of the dressing room, he ignores my kid and has small talk with a lady who came in with her kid. When he decides he is finished with the conversation, he looks at my son, and says ohhh you found something. It's $450. I said this is not a new suit and where do you see $450 because there are no tags on this and the size patch was cut out, this tux is worn. I said I thought this was a rental? He then says well the rentals are basic, I can go get you a catalog and walks off again. I am highly upset and I wanted his first experience to be special. It was not. Trying to support a black owned business and got treated like a peasant in the process. The funny thing is, if he knew who I was and what I did for a living, I guarantee he would not have done all of that. Treat people right! You never know who could be a blessing to you. I really do hope the owner reaches out to me. I would love to have a conversation. I have attached pics of the "basic tux" we wanted and the timeframe on the website that we would have indeed gotten the tux on time. Update: I wanted to reach out to them on their business page on Instagram to let the owner know about the interaction. I will include photos. I was blocked from their page after sending the message.

I'm here looking for dresses. The store is well stocked, clean, and organized. Unfortunately,…read morenothing here worked for me. I will return.

Terrible Management, cashiers and Floor/Department workers. I returned some unused items I bought…read morethe day before. Every item had tickets still attached and were unworn. immediately, the management was called she came over to question why was I returning so many shoes? . I laughed now, but I was insulted and incensed! I said they didn't ask me that when I was buying them. She got angry and started singing, took 8 minutes to return the shoes, then she walked around the store telling all of the people that worked there (darker skinned African male, African female in home section, heavyset light skinned cashier sitting on a stool, and she called for the shopping center security monitor to come and guard the exit! After I noticed that they were following, I went on a tour. They original cashier with the short curly wig said that it is "store policy " to call manager for any return over two hundred dollars. I read the back of the receipt and have returned an item that cost over $300 and have never experienced this. I think this is because I am on vacation as of 6/23/2023, had surgery on my thigh Monday, 6/26/2023, and was not dressed to impress and no make up. Black people love to judge people based on how the look. I own a home near Wegman's, earn $170K yearly, have credit score of 780, completely debit free besides small remaining mortgage, have more than $29k in my checking, and I don't go around judging people based on how they are dressed, because none of that matters!!! If I had been feeling a little better I would have gone back to the store where I bought the item. They treat everyone with respect!!!! For the record. When I bought the shoes I didn't have glasses on and did try any of them on. When I got home with glasses on, none of them were leather. I do t wear man made material on my feet. They were fake designer shoes.

Service is poor. Merchandise difficult to see. Racks are overloaded and everywhere. They don't…read moretake time to steam items that have come out of shipping boxes. No prices clearly marked on items. The items change from the two decision makers. Whom I witnessed argue over a price quoted by the loud aggressively loud speaking Asian women and the other owner. Its starring to look like a high end thrift shop. Dusty, old items ,mixed in with what appears to be newer. The only way you can tell is by the amount of dust you have to blow off the product. I have shopped with them for years this place will test your patience and serenity.

The service is horrible and quality of clothing is worse. The woman that works in the store is…read morerude and they give you problems if you make a return. stay away !

I like this location because its always in decent shape. I love the location because its barely…read morecongested. The store isn't crowded like other locations. The employees are friendly and keep their store clean. I hate to walk into a store and see a store in disarray. Clothes and merchandise on the floor. Messy displays and clothes not in their proper areas. Checking out is always a painless wait. There couid be 20 people in line but you wont notice because they move fast. Returns are painless if your prepared with unworn clothes with tags. I love their selections. If I know exactly what I want, I use their online service to pick up at the store. Why wait? Now I knocked a star off because their cozy socks that goes on sale $1 are off cheap quality. After a few gentle wears, my socks had holes l. I dont recommend walking around in them. They wear out quicker.

It's not this locations fault--but it saddens me that other old navy's have way more of a…read moreselection. The locations in northern VA and northern Maryland are much better stocked. Hey, PG needs love too! I rarely find anything in here. There's usually stuff all over the place and too few cashiers. This happens to be the closest old navy location to my house; but the convenience comes with a price. The staff generally look miserable which speaks to management ( usually). You can tell that morale is low here. Makes me never want to go in there again and just stick to some of the more lively and organized ON locations.

Always a good experience at this MW. Nice store,…read moreknowledgeable staff and decent pricing.

The staff are so professional and organized here. I needed a tux for an upcoming wedding…read more Thankfully I was already in a group online, so I just needed to go in person for measurements. I had a really busy week coming up, so they were kind enough to last minute accept me not long before they closed. Getting measured was a breeze and they were patient as I tried out each piece and made necessary adjustments. The same applied when I needed to go pick it up. While I was trying everything on, they took the initiative to complete the checkout process while I was in the fitting room to streamline the process. The last bit is to return it, which I imagine will be as efficient as the rest of the process is. I'd recommend them to anyone in need of a tux!

I've always walked right by this location and wondered when I would have a chance to go in there…read moreand check it out. Well I found the time, and took a step inside. Let me start off by saying how clean and neat this store is. I was welcomed right away by a wonderful sales woman, Grace. Immediately, she asked if I needed help. I thought about saying no, but what the heck. I was looking for something for my GUY, who wears extremely casual clothes, but on the right occasion gets a little formal. Looking around I noticed very nice 3 piece suits on very nicely put together mannequins. So Grace asked me a few questions about his style and his sizing and led me to some very nice shirts and sweaters that were reasonably priced. We looked through the racks and found 2 very nice pieces that I thought he would like. And to my surprise, they were under $30 a piece. Very reasonably priced for a store like this. Grace offered other suggestions for shirts and other items. But I thought I would keep it simple this time. Grace was so helpful to me during my shopping experience and I know there are items here that he would love. I am definitely coming back, with him to shop around some more. I am definitely coming back and I hope to work with Grace again!! She was the BEST!!

Let me start by stating that this store is overpriced and does not actually rent the whole suit,…read morejust the jacket and pants. I wasn't aware that they also have a "NO REFUND" policy so it sucks. Take your hard earned money to MENS WAREHOUSE few stores down the street where they charge less and provide a full suit including shoes, cufflinks and don't charge for hamming.

Great customer service and great product selection. The manager was patient and very helpfulread more

tried to return a hair piece that originally cost 27$, but was discounted by 30%. Return policy is…read morevery strict you must have receipt and return within 7 days, and you only get credit for the store. I will NEVER shop here again with these extremely high prices and rewards points being little to none, I spent 75$ and was awarded 2$ in points. never again will I spend my money on this place.

Ooooo ahhh ooooo!! I always break for Nordstrom Rack!…read moreI stumbled across this location while looking for another store at the same shopping center. When I saw the store front of this place from a distance, I wanted to jump the curb, drive through the cars and park inside the store. I didn't because I know this behavior is shunned upon, but I sure wanted to! This location has a great variety of items including cosmetics, beauty items, accessories, clothing, shoes and more. I must admit the lines are long but that's also due to Covid restrictions so I won't complain. It's well worth the wait for the variety and quality of items found. I got a pair of shoes that were originally $150 for 70 bucks! I actually looked them up online because I wasn't familiar with the brand and boom, $150 online! They're so comfy (see pictured). I also appreciate that the price sticker comes off smoothly. In the past I've needed hired staff to get the sticky stuff off from the tape!! Lol I also appreciate their line of Philosophy Beauty/ Bath items. I am definitely a Nordstrom Rack Snob and I can't wait to return back! This location is now in my Top 2!