1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

My husband and I live in Ohio and were visiting Savannah for our 15th anniversary. He surprised me…read morewith a couples massage and pedicure! Of course I was excited but also hesitant going to an unfamiliar salon. The massages were great. We had a lot of tension that needed worked out and were sore the next day but it was much needed - especially with all the walking we had been doing and continued to do. Pedicures were great too! However, I didn't realize just how great until now because... I went to Tybee Island on the beach all day, walked and walked and walked. Back in Ohio I am in and out of sandals, heels for work, barefoot working in the yard. We went on our annual canoe trip in rocky river water and water shoes, etc. You get the idea. My Sweet Water pedicure lasted a whole month and still wasn't chipping. SO impressed. Ohio pedicure's last me 3 weeks if I'm super careful. So if you're questioning a pedicure, do it. Wish I remembered my technician's name :) I think we were there 7/9.

Very friendly staff and the whole place gives boutique vibes. Everything was really clean. I went…read morefor a facial and a massage -- Cedric did my massage and Patty did my facial. Both services were very relaxing, and they were fun to get to know while still allowing me to fully relax during the experience. I would give five stars, but my legs did not get touched during the massage, which may have been because it was not included in the service. It was a Mother's Day gift, so I just felt like that part was missing. Other than that, I will definitely be returning.

Judy is AWESOME! I came in with gray, naturally curly hair and just about no idea how to grow out…read morean old bad pixie cut. We tried several variations over several months and Judy did an excellent job. Unfortunately, I was never satisfied with my hair growing out and elected to cut it into a pixie again. I really wanted a flattering cut that was feminine and edgy, despite my gray, naturally curly hair. Judy gave me the BEST pixie cut I have ever had, by far! She was patient and understanding as we worked through finding exactly what I wanted and what worked best for my hair type. I am beyond grateful for her careful attention and skill! Thank you, Judy.

This business offers massage, facials, hair services, special event, hair and makeup services lash…read morelift and tint

I had an amazing hydrofacial experience! Haley, was so friendly and provided a great experience!…read moreThe treatment left my skin feeling smooth, hydrated, and glowing. I will definitely be coming back!

I went here because my friends bought me a gift certificate for my birthday. I was a little nervous…read morebecause I had never done a microdermabrasion before. The girl who was helping me, Miranda, was super friendly and informative. She basically held my hand every step of the way. I was disappointed to find out she was leaving because I would definitely ask for her every time. However, the other staff is just as welcoming and helpful. The clientele there seem like regulars. The place has really cool lotions and scents on sale as well. The ambience overall is very warm and inviting. To top it all off, I was worried because my gift certificate was expired, but they still honored it without putting up a fuss. One downside is that I tried booking through the phone and never received a call back, but their online system is much easier to use, so It wasn't a big deal.

100% recommend! We went for my boyfriend's birthday, and usually you leave right after a massage,…read morebut this place made us feel so welcome and never rushed. The relaxation room is very comfortable, and all the girls have such a beautiful and friendly attitude. I'll definitely be coming back soon!

Atia! Atia! ATIA! She is truly a gift. This was only my second visit to Woodhouse Spa, and just…read morelike the first time, I left feeling like I was floating on cloud nine. I had been looking forward to this appointment all week, but in the chaos of planning bridal showers, the day completely slipped my mind. Thankfully, Leah at the front desk (who is always so kind and welcoming) gave me a call, and I rushed right over. The moment I walked in, Leah greeted me with her sweet smile and calming energy. That's when I met Atia, who would be my massage therapist--and wow, what a blessing. Atia is a true master of her craft. She immediately put me at ease with her kindness and patience after I arrived late, and once we began, I quickly realized I was in the hands of someone extraordinarily knowledgeable. She has such an intuitive understanding of the body; every movement was intentional, and the way she explained the areas of tension and why they were tight was both fascinating and comforting. Not only was the massage itself incredible, but she struck the perfect balance between conversation and quiet relaxation. That's not an easy thing to do, and Atia absolutely nailed it. By the end, I was so grateful that I gave her a big hug--I couldn't help it! Of course, the Woodhouse experience is about more than just the massage. The hospitality staff deserve their own spotlight. Leah is always attentive and patient with any questions I have, and Emily adds such a thoughtful touch in the relaxation lounge. On my very first visit she made me feel so cared for, and on this second visit, she even remembered my name--such a small detail, but it left a huge impression. She goes out of her way to make sure guests feel pampered, whether that's by bringing the perfect beverage or simply radiating warmth. Between Atia's unmatched skill, Leah's front desk sweetness, and Emily's heartfelt care, Woodhouse Spa Savannah has set the bar impossibly high. I already can't wait for my next visit next month. This place is truly a sanctuary.

One of the best massages I ever had was with Carrie at Spa Bliss. Carrie overall was intuitive with…read morewhat areas needed more focus and the pressure she used was excellent. I came in with calf and trap discomfort and left feeling outstanding. This was the first time ever I even fell asleep during the massage which shows how great this was. The spa was clean, size inclusive and everyone I spoke with was kind and friendly. I highly recommend this spa!

What a great experience. I max a resy with Rosalyn to henna my mother's eyebrows. Unfortunately it…read moredidn't take so she tried the hybrid process. Either way it was a great experience. The place is so nice and relaxing and smells great everywhere.

If you are looking for a Spa look no further. Spa Maven offers a Myriad of services. On my last…read morevisit I received the best Brazilian Wax ever with very little pain! It was my first Brazilian that was not horrible in the pain department. I also received a Foot Detox and a Yoni Steam! I wanted to add on more services because I was not ready to leave. The atmosphere is so calming and peaceful! I've also received Derma-planing Facials and Pedicures. They offer massage and lash services. All I can say is Book BOOK Book! I've never been disappointed!

I had a facial with a microblading add-on. The facial was pretty generic; no aromatherapy, no steam…read moreand no head, neck or shoulder massage. My skin looked great afterward though.

The Beaufort Day Spa is a hidden jewel. Massages are a critical part of my wellness regime…read more Consequently when traveling I will always seek out day spas...so in my travels (Singapore, Thailand, Latin America, and of course, the USA) I have been exposed to numerous experiences ... This spa stands heads above. It's obvious by the ambience, the owners are passionate about providing exceptional services and products. My massage therapist, Shannon, was extremely knowledgeable and really worked on my "knots." Five plus plus stars. Dr. Barbara McFarland Cincinnati Oh

I never leave reviews, and am generally forgiving but this was the worst massage experience I've…read moreever had. The service was mediocre, our masseuse was sick, coughing and hands shaking. My back started hurting after she worked on it(not hurting before). Also, there is nowhere to sit and relax after, just a hot muggy porch. I expressed my concerns with the staff and there was no offer to compensate or give a partial refund, even after I respectfully reached out to the owner, who tried to gaslight me into thinking it was my issue. I will not be returning and should have been suspicious of a place with hardly any recent reviews in the past year. Ended up wasting close to $300 for a regrettable experience i wish I could take back. My morning would have been better spent at the beach.

Beautiful location but be aware if you are unable to walk up the front stairs. Once you are inside…read morethey do have an elevator to take you up for the services. Located on a lovely Cobblestone street in a 3 story historic rowhouse the waiting room is classically charming with spa gifts to peruse while you wait. If you would like a beverage and they don't offer... ask they are refreshingly delicious. Ma had a pedi & mani she was very pleased. I had a massage & pedi would definitely recommend this place if you are coming in for a visit and wish to treat yourself to a massage and salon experience. Respectfully Reviewed

Celeste gave the most spectacular facial! She was extremely knowledgeable and I left feeling…read moreterrific and my skin looked and felt amazing! I highly recommend!

Deceptive advertising and booking. Booked a discounted valentines package that was advertised as…read more56% off only to be called by the owner later and told that there was a mistake and the discount is $10 and wanted me to buy another package to keep my booking. Edit: No I'm sorry that you're an incompetent business owner who blames customers for their bad experience with you. Reading past negative reviews you consistently shift any accountability away from yourself. It's obvious from the attached picture what the cost was and what the discount was. Fix your website and booking tools and take responsibility for your actions.

My facial was awesome and my massage by Sarah was incredible. Everyone was lovely and the place was…read morevery clean. 10/10 recommend (from a person who has had a lot of massages).