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    SnoWizard

    4.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    15 years ago

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    Costco

    Costco

    4.0
    (240 reviews)
    1.9 mi
    $$

    I am a frequent Costco customer and shop there at least twice a week. I have generally had positive…read moreexperiences, but I am very concerned about the food handling practices at the outdoor food court. Recently, I ordered a pizza and a strawberry-banana smoothie. While waiting, I observed an employee preparing food, making smoothies, handling cash transactions, and then returning to food preparation while wearing the same pair of gloves throughout the process. Because I had noticed this behavior on previous visits, I decided to ask about it. I asked whether the gloves were intended to protect customers from germs or protect the employee. The employee responded, "We have a lot of gloves. I just didn't have a chance to change them." That response was concerning. Cash is handled by countless people and can carry dirt, bacteria, and other contaminants. Seeing the same gloves used for food preparation and cash handling defeats the purpose of wearing gloves in the first place. What concerns me most is that this did not appear to be a one-time oversight. I have observed similar practices on multiple visits, which suggests it may be a routine habit rather than an isolated incident. Costco may have food safety policies in place, but policies are only effective when they are consistently followed. Based on what I have repeatedly observed, I am no longer comfortable purchasing food from this location's outdoor food court. I hope management reviews food handling procedures and ensures that proper glove-changing and sanitation practices are consistently followed to protect customers.

    This Costco has all the usual strengths you expect; solid selection, good prices, and the…read moredependable Costco quality; but the checkout process seriously needs work. During my visit, there was a surprising amount of manpower wasted just directing customers to different lines, instead of actually moving people through checkout. Employees were repeatedly telling shoppers where to go, which line to switch to, or where to stand, yet the lines still moved slowly and felt disorganized. It created more confusion than efficiency. If they turn the front aisle vertical to the cashiers the problems could be eliminated and the workers could be used wiser. Costco is usually a masterclass in logistics, so this was disappointing. With better flow or clearer lane management, the same staff could be helping customers check out faster rather than acting as traffic controllers. Costco is still good value but the checkout experience here takes away from what should be a smooth, high-volume operation.

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    SnoWizard - wholesale_stores - Updated August 2026

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