Started out poorly and didn't really improve…read more Tried several times up to 6 months in advance to get in touch with the concierge via the web site and email with no response. At one point I got an email from the concierge with a request to submit credit card information for restaurant bookings, so I thought someone was responding. Unfortunately, it appears to have been an automated email because they didn't respond to any of my replies. When we arrived, check-in was fine. Not much snow this season to that point, so the ski-in/ski-out run and lift were not functioning. Can't blame the hotel for that, but other hotels like the Viewline, Limelight, and other condos are on the main resort area and clearly have higher priority for getting ski-in/ski-out functioning. This hotel is on a smaller side hill that probably just says "tough luck" whenever that lift isn't functioning due to weather or under staffing. We got to our room (family of 4) and there were 2 bath towels and 2 sets of the other amenities. That's ok, just call to have some delivered. Well we called, left the room for an hour, came back, nothing. Called again, waited about 45 minutes, nothing. Called again before dinner, came back from dinner, nothing. We had to get ready for bed so we just went to the pool to get towels ourselves. We did finally call again and someone delivered the requested towels and a couple of dental kits. But over our stay, about half the time we only got 2 towels from housekeeping. "Game room" is a limited conference room with a bunch of partial board games with missing pieces, Jenga, and a ping pong table. At least have some cards or some complete board games. Other hotels have video game systems, movies, etc. Toro was pretty good for dinner. Breakfast was mostly disappointing. Soggy bacon, dry pancakes, random assortment of pastries., stuff like that. Went to the jacuzzi a few times. Ordered drinks once, and it took over half an hour to get our drinks (basic cocktails). Didn't arrive until we were ready to leave. We were told they had to go to some other floor to make the drinks. Still not sure why that means a 30 minute wait. There were only 10 people around the pool area. One day we were waiting for a shuttle that was supposed to arrive in 5 minutes. Called again 20 minutes later. Was told that "the driver is right outside the restaurant, don't you see him?" I said no, we're right outside the restaurant. Guy then says "oh actually he's almost there." On the day of checkout, I stopped by the bell desk and asked them to grab our bags for an airport shuttle in 2.5 hours. I went back 2 hours later and didn't see our bags. Guy says "oh we just put them in another room on the side, it's probably there." Wasn't particularly convincing so I went back to our room to check. All our bags were still there. Carried a few bags myself, past a bunch of guys watching me carry bags and trying to open the door to the hotel myself. If I (as a guest) saw someone carrying a bunch of bags trying to open the door, I'd help. They didn't. This was our first and will be our only stay at a Viceroy. Snowmass is great for the family, we'll be staying at another hotel next time.

this is a hard review Valley State staff was great. Let's start with the first things first the…read moreroom was good. The rate was good. Food was a nightmare, absolute nightmare. These people can get it right like it was a zoo never seen such poor service such poor management, but the poor manager did all the work the only one that guy even pour coffee no clue what on earth people were thinking, but you are better off hitchhiking into Aspen to get food than you are sitting in assuming that you're actually gonna get what you ordered because it's not gonna happen zoo description of the food service

Great for family stay. We were upgraded to a balcony from (part of Chase card holders) free rock…read moreclimbing, breakfast included, complimentary Audi car for two hours

Had a conference in the PV level conference center 2 days. Coffee was luke warm and the pizza was…read morevery mediocre. Not representative of the cost. Space is great! Just need to improve the food and beverage services or use an outside caterer.

I can't believe a resort this gorgeous and in the middle of Snowmass Village is getting 2 stars…read morefrom me. Don't get me wrong, the resort is gorgeous and my room was huge and my view was of the Village. I have ZERO complaints about the room. They provide shampoo, conditioner, body wash, hand wash, and body lotion in glass bottles by Grown Alchemist and the scents are so amazing! However, the resort is desperately understaffed and it's clear that management doesn't care because as a supervisor, one should write the schedule to not have your team members stress and have to fend for themselves when trying to resolve guests' difficulties. A group of my coworkers and I stayed for 1 night, for which we ALL were double charged resort fees for the same night. The resort fee is charged as 1 lump sum of $50 twice, but the reversal is 5 different line items and for others in my group, various line items were forgotten. When we checked out in the morning at 630a, there was only 1 employee working the front desk who was busy with a whole air crew, while also running to grab keys for valeted vehicles, and dealing with our bill issues. I felt so bad for that employee because he was overwhelmed and that is clearly a management issue. For those who valeted (I self-parked), they were never told what time valet would arrive in the morning, but they were not there when we were checking out and my coworkers had to go find their valeted vehicles in far away parking lots. I am severely disappointed with our experience especially for it being part of the Autograph Collection.

Staff is always friendly and welcoming. The rooms are always clean, beds are comfortable and cozy…read more I love the tea/expresso machine in your room and the humidifier a must! Great view from the lobby. Accessible gondolas that take you down.

My (now) husband and I had all our friends and family stay at the Crestwood Condominiums for our…read morewedding this past week. We were able to have our welcome dinner on site, drove about 45 minutes to Maroon Bells Amphitheatre for the wedding ceremony, and then came back to the condos for our reception. It was a dream!!! Tyler, the event coordinator, was so helpful in the upcoming months, and never made me feel annoying with my million questions. I had flowers delivered to the condos for the wedding to diy my flowers, and all the staff was onboard with making sure they signed for them and they even brought them to our room! The staff was so amazing on the day of our wedding- helping make sure everything was set up and ready for my wedding guests. It was also such a perfect place for my guests to stay because there is the snowmass village right across the street with lots of things for people to do- small gondola to top, plenty of food options, shops, playground area for kids, icecream, and more. The only thing that came as a surprise to us Georgians was that only a few condos have AC. We were informed that AC is only needed in Snowmass about 3 weeks out of the year so the condos have not input AC. The staff provided fans for us who went up to ask, so that was helpful. Overall, it was perfect. I would happily do it allll over again.

Our stay at Crestwood Condominiums was absolutely wonderful! The property is beautiful, well…read moremaintained, and the location couldn't have been more convenient. Everything was clean, comfortable, and made us feel right at home. A special thank you to Tyler, who went above and beyond throughout our stay. He was incredibly friendly, professional, and always willing to help with any questions or requests. His exceptional customer service made a great experience even better. He also was a huge help in making our daughter's wedding reception go off perfectly. We highly recommend Crestwood Condominiums to anyone visiting Snowmass Village and/or planning on hosting an event. We would gladly stay here again!

It's not the Stonebridge, but rather Heather's Pies that's in there. You can get both sweet and…read moresavory, so come with an appetite. They have a good selection, so you won't leave disappointed!

We stayed recently at the hotel for 4 nights. Great location to the snowmass ski lodge. The lobby…read moreis nicely renovated, but there was no complimentary water in the lobby. Had to get water a few times at the vending machine for $3 each for Aquafina. Shuttle service was free to the ski lodge, but one morning, there was a 40 min wait. So we walked with all our equipment, lost a bit of time skiing that day and money. Breakfast, nothing great and overpriced. $60-100 each day...ridiculous for a greasy breakfast. The rooms were very outdated and smelly. For $450 a night, I expected better. Definitely need renovations. On the third night, room service was scheduled to clean our room per their policy. Housekeeping never showed up. Each day, our trash cans were overflowing with trash and I had to call or catch housekeeping in hallway to empty them. I bet once these rooms are renovated, prices will jump much higher. If I ever plan to come back, will look at other options. But as mentioned, great location.

Ok, I don't know why I see so many bad reviews on this place. Honestly, I LOVE this spot! They…read morehave great food, pool table, foosball, a good place to read and sit by the fire.... Anyways, I don't want to give away all the great parts because not many local places left. Absolutely great service! Luisa took great care of us and she was just an all around great server and bartender!

I don't know what this place is .. as it says it's 'permanently closed' but a client put me up here…read morefor a last minute job .. NEVER EVER stay here. It's THE worst place I have ever stayed at .. the only upside was it was a place to stay so I wouldn't have to drive back to Denver at midnight and I didn't have to pay for it. All the one star reviews are 100% accurate.

We were here for 2 days in June to visit family in Aspen. First of all the parking situation is…read moretotal crap. There's construction so about 1/2 of one of the free lots (our truck is too big for the hotel's garage) is fenced off. The elevator was broken when we got here....the coffee pot is broken too and the only time you can get coffee is at 7:30 when they serve b'fast and that's just a tiny little drip pot. The whole experience was awful.

Older building with simple yet functional and comfortable decor…read more Night time check in staff was very friendly. The highlight was Catalina. The breakfast is very basic without her. She has a 2 item daily menu that you can order to go with your standard yogurt and bagels. Everything she made was quite delicious from the avocado toast to the eggs Benedict, it was the best part of the stay here. Don't sleep on the breakfast

My friend and I just went through check-in and the white male with tatted arms behind the desk was…read moreSO hostile, that it has both she and I feeling uncomfortable with the entire situation. His tone of voice and mannerisms were incredibly disturbing and aggressive. We are not even comfortable contacting the front desk because his demeanor was so shockingly aggressive. I really hope a senior staff member sees this and can address this concern, perhaps get that man the help he is needing, as it has impacted our sense of well-being at this point.

Loved Top of the Village in Snowmass - great ski in-ski out location. Overall excellent, 4/5-star…read moreexperience. The front desk personnel were very nice and professional. Rooms are a bit old, but spacious and bright and beautiful views. The condos don't have much for cooking utensils besides the very basics so bring your own if you will be cooking a lot. Loved the gorgeous views of the slopes right from the living room windows. The only thing that was annoying and not ideal...housekeeping came so early every morning (around 830am) and they were almost insistent that they needed to clean and would not come back later. They seemed over eager to get your condo cleaned despite wanting privacy and a later time. But overall great experience.

Amazing amazing staff. My son and I came up to Snowmass for the first time for the Up in the Sky…read morefestival taking place in Aspen. This was the perfect place to stay. The room was amazing and the view was so beautiful. Great price as well considering Aspen was 3 times as much. Right near the Snowmass mall (I mean like 20 feet away). Great parking and the bus stop is right there too if you wanna tour down to Aspen. We will for sure be making this our home when we come back. Everyone there was so kind and helpful.

The Pokolodi is the last vestige of what it was like to stay in Snow Mass in the vintage years. It…read moreis a classic no-frills-but-great-vibe woody lodge with a fantastic, kind staff, super clean rooms, nice cozy public space to hang in...and for those who ski, it is SUPER near the lifts (I was surprised). Amazing something like this still exists in the crazed world of Aspen/Snowmass.

Best place to stay in Snowmass, so close to gondola and everything is in the building or steps…read moreaway. The management staff is super helpful. Free WiFi and parking.

From the owner: The Hayden Lodge Lodge Condominiums are available in several configurations, including one, two and…read morethree bedrooms. Hayden Lodge is located slope side, with ski-in/ski-out out convenience, above the Treehouse Ski School and Kids Adventure Center, and within the Base Village vitality of shops and restaurants.