We were here for 2 days in June to visit family in Aspen. First of all the parking situation is total crap. There's construction so about 1/2 of one of the free lots (our truck is too big for the hotel's garage) is fenced off. The elevator was broken when we got here....the coffee pot is broken too and the only time you can get coffee is at 7:30 when they serve b'fast and that's just a tiny little drip pot. The whole experience was awful. read more

Older building with simple yet functional and comfortable decor. Night time check in staff was very friendly. The highlight was Catalina. The breakfast is very basic without her. She has a 2 item daily menu that you can order to go with your standard yogurt and bagels. Everything she made was quite delicious from the avocado toast to the eggs Benedict, it was the best part of the stay here. Don't sleep on the breakfast read more

I am so deeply disappointed in my experience with Mountain Chalet Snowmass. Here's a little backstory to why, I booked a weekend trip for my newborn daughter and I. I was so excited because this place seems to be in a great location and I thought it would be an awesome little getaway. However, a week prior to our stay, my son got very ill, and then my daughter caught the sickness, so I contacted the hotel and asked if there was a way to change the dates of our stay. That I was still looking forward to coming, but would it be possible to change the dates or refund. I was told that it wouldn't be possible and the request was denied. Given that my daughter is only six weeks old her little Bug quickly turned into a hospital visit and she was admitted on oxygen and battling a lung infection. This is over the course of a week and I was no longer able to do our weekend getaway. I emailed the general manager multiple times while I was in hospital and heard absolutely no response. I offered to provide proof or any sort of documentation that showed our current circumstances as no one wants to lose out on thousands of dollars. I called the hotel a handful of times to discuss. the situation and was only met with absolute rudeness. One of the girls at the front desk even said "it doesn't matter that your newborn is in the hospital, we can't change our policies" -- And to be frank, I totally understand having certain policies and procedures in place, but I think the lack of empathy and communication regarding my entire situation left me with such a distaste for this establishment and for the general manager in particular. The lack of compassion was appalling. I will never book here again. read more

The food is amazing, honestly choose to eat there especially for breakfast rather than eating in the village. staff is extremely helpful and kind. read more

We had an amazing stay at the Snowmass Mountain Chalet. There was a large group of us celebrating the annual AIO John Denver event and this was our first year at the Snowmass Chalet and I can't say enough how accommodating, kind and helpful they were. To the front desk staff and management Ken, Jeff, John, Bunny and team, thank you for all yousupport and enthusiasm! To the exceptional meal service provided by the wonderful Catalina and crew, thank you for fueling us with your incredible love and delicious food/coffee. Welcome to the AIO family! read more

Our whole stay was wonderful! We did a later check-in and the young lady at the counter was very personable and informative. The room was clean and exactly what we needed for the stay. We were also able to comfortably stay with our pup, which is always a perk. I read some negative reviews about how it was "outdated" but I honestly feel like that was part of the appeal. It had very wholesome and old school feel. I can't say enough nice things about the breakfast they provide. 10/10. Those ladies do an amazing job! We are a military family and have traveled extensively and we can honestly say this was the best breakfast we've had provided for us. Also very close distance to many shops and restaurants. All walkable. I would recommend this place for a short or extended stay. read more

Snowmass Mountain Chalet - Hotels Near Me - Snowmass Village, Colorado

I just spent a week at the Snowmass Mountain Chalet and I can't wait to return! I was initially attracted to this spot because of the price! For $108 per night this was a great deal. The staff is super friendly and helpful. The property is clean and they have taken extra measures to keep guests safe from the spread of COVID-19. Vaccinated guests are not required to wear masks, but unvaccinated guests are encouraged to wear masks. Honestly I didn't see a single person wearing a mask. I just told myself they all must be vaccinated (even though that couldn't be the case with elementary school aged children). The location is great. Very close proximity to restaurants, shopping, and many nearby trails. I was there in late June during a heatwave, so the lack of air conditioning was noticeable, but not terrible. There is a widow fan that pulls in outside air, but not as cool as air conditioning. They are super dog friendly and were more than welcoming to me and my dog. read more

Snowmass Mountain Chalet - View from our balcony - Hotels Near Me - Snowmass Village, Colorado

After a very rough start to our trip to Aspen for a wedding, we had booked this place months in advance, and as soon as we walked in the door, John at the front desk was amazing and friendly. Very sociable and me and my wife clicked immediately. he took care of us from the second we walked in the door. Gave us recommendations for food or shopping and other hikes that we ended up doing in the area. We went down for breakfast the next morning and Catalina went above and beyond with everything. We talked for so long both days we had breakfast there, and she made sure that we were taken care of in every way possible. Recommendations on where to park for the wedding, even gave us a parking sticker for free parking.on top of the amazing food that they have which is made to order. This is the best place I have ever stayed at. The place is older, but very well kept and totally reminds me of an old style Timberline Lodge type hotel from the shining. Just because of how were treated at this place we are going to make sure that we go back and recommend this to anybody who asks. read more

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Great location, great people and clean room. They had a decent breakfast and good spots to sit outside and enjoy.

The fresh breakfast is unbeatable! It surpasses any other stay or breakfast restaurant by far. Rolling out of bed and walking to the dining area to enjoy a hot, delicious, made-to-order breakfast is a delight. I will definitely return just for the breakfast! read more

Worst customer service ever. I arrived 10 minutes before check in and the front desk lady made me sit and wait the 10 minutes. After that, I asked to check in again and she said "I have to register for classes so I'm out of here." Shocking. Thankfully gentlemen covering for her was helpful. The rooms were straight from a 70's crime scene. Overpriced, gross, and unhelpful staff. read more

Modest family friendly place to stay with ski in rooms, and included breakfast and lunch right off the slopes, this unassuming little hideaway has a pool & hot tub, gym, dining room, and is disabled access friendly with an elevator right off the lobby. It was a great little place to stay, an unassuming gem tucked right in to the high end condos, stays and shops in the middle of the best skiing area (off season mountain biking area?) around! The staff is very friendly. The chef knows their way around cream soups, which I love! The croissants were fresh and to die for. Loved it. read more

Four stars for a 2 star hotel. Everything that we needed was available and the place was clean. Our room was quite large, with a nice sized balcony. The decor was a little dated, but that was no matter to us. The tv was only 14" or 15" and a lot of the channels came in fuzzy, although they did have HBO. The bathroom was TINY, but it's a bathroom so it didn't really matter. The shower had GREAT water pressure which I would imagine would be nice after a day on the slopes. There was no air conditioning, but there was a small window fan and a ceiling fan, so it was easy to stay cool. The stairwells smelled like the 80's. Yeah, I know, how can something SMELL like a certain decade? Well, go smell the stairwells and tell me they aren't 80's. We chose to stay here because of the price (around $90 for a Sunday night in July) and they accept pets. They have no size/breed restrictions on dogs, so that was also a plus. Breakfast was included and consisted of cereal, toast, bacon and eggs. They also have an outdoor pool/hot tub, but it was raining so unfortunately we didn't get to use them.The staff was friendly and helpful. The hotel was very quiet for the most part (and there were quite a few guests) but since there are window fans you can hear a lot of what's going on outside even if your window is closed. I would recommend this place if you need to stay in Snowmass, or near Aspen on a budget. read more

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We had a 3 Day package for ski in ski out The room was really nicely and the bed was comfortable. Pillows were great. Nice outdoor hot tub and pool. Great fresh real breakfast food and hot lunch every day. The women who worked were so nice and happy and friendly. We loved Snowmass too for skiing. read more

Snowmass Mountain Chalet - View off the deck. - Hotels Near Me - Snowmass Village, Colorado

For the price in the area, I couldn't ask for much better. I paid $180 per night during an event in Aspen Snowmass. I didn't expect much based on the reviews, but was pleasantly surprised by the staff and the room. They provided a free shuttle for us to go to the jas fest concert, both there and back. The hotel was walking distance to the gondola and to multiple shops and restaurants. We went out to the pool and hot tub, which was beautiful. We had access to a toaster and microwave down in the buffet room, and the front lobby felt very much like a mountain lodge. We paid for a garage for $10/night so that we didn't have to worry about parking. If you're looking for a resort experience, look elsewhere. We just needed a place to crash with clean beds and convenient access for a good price and this place was perfect ! read more

Snowmass Mountain Chalet - Loved the brick walls and rustic furniture. Had a 4th floor pretty balcony also! - Hotels Near Me - Snowmass Village, Colorado

This is not the fanciest ski lodge at Snowmass Village. Face it, this is one of the original ski in ski out lodges in the area, so there are the usual quirks that come with older plumbing, for example. But I think this place has a lot going for it. The desk staff is awesome. They are all very friendly and helpful. They are proactive at solving problems, for example, my husband's skis had been delayed by the airline and the lodge coordinated with the shuttle service to pick up the skis from nearby Aspen-Pitkin County Airport and leave them in the room for us while we were away, getting some dinner on the night we arrived. Way to go, guys! They recommended that I rent skis from Four Mountain Sports, a short walk away in the mall, and that package allows me to swap skis as often as I like. There is a room for ski & pole storage next to the check in desk. Mountain Chalet is only a very short walk from the shuttle bus depot. The free shuttles run into the evening, and take one as far away as Aspen, in case there is some gas left in the proverbial tank to partake in some night life. They're also handy for some after hours grocery shopping at Clark's Market. And when you get back to your room at Mountain Chalet, there is a refrigerator for your perishables. Also in the room should be a TV + CD/DVD player, mini coffee maker, hair dryer that also works on ski boots, iron and board, which is nice if you are a quilter like me, and travel with a hand sewing project. I guess you could also press a collar or two, but who's going to be dressing up at a ski resort? You're at Snowmass to ski hard, then sleep hard in the comfy bed with nice white sheets and a fluffy comforter. If you're a hot flash queen like me, you might want to pare down to just a sheet and blanket. The rooms run a bit warm and the abundant heat rises from the lower floors, so you might need to remember what you used to do in your college dorm room and leave the window cracked just a bit until things cool off. Be sure to run the humidifier in your room, because the air indoors and out is going to be drier than you realize, especially if your home town is a lot closer to sea level than the 8,600 feet of the base. Our room had a balcony, which is a great place to stash the SportTube ski carrier. The furniture in the room and throughout the lodge is rustic style. Breakfast begins at 7:30 am and some of the lifts begin at 8:30 am. Breakfast is a little different each day, but usually consists of scrambled eggs & bacon/sausage or waffles/pancakes plus fresh fruit. You can get a free lunch at the lodge (two steaming hot soups that change daily) but if you require more than a trace of protein I suggest you get lunch elsewhere. Bring your own gluten free bread to toast in the dining room, and any other special dietary items you might require. You can get an amazing selection at the aforementioned Clark's Market. Sauna and heated pool. Fast WiFi. Pet friendly rooms available. read more

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The best part of this hotel is the ski in ski out. But then the rest is bad. When we first arrived the room smelled like onions. We thought it would go away but it did not. The water in the shower goes from scalding hot to ice cold and only stays at a normal temp for a few seconds before burning you again. The water pressure is also horrible! The bath room is pretty small and with no trash can in it. There was only one trash can in the whole room. They do provide breakfast and lunch but do not expect much. The breakfast is below average. No fruit or healthy option. The lunch is just soup and although the minestrone soup was good the chicken soup was bland. The following days we were unable to eat anything because they had no vegetarian option. We were offered a PB&J but seeing that we are not in kindergarten anymore that would not be sufficient. Beyond the hotel most of the restaurants in the area are over priced for decent quality food. More of a tourist trap because they know there is few options unless you drive a ways to eat. read more

Avoid this place at all cost!!! The "manager" Zack is a complete jerk!!! To be honest I think he treated me and my colleague as bad as he did because we are Hispanic. My colleague and I were staying here for a few days but we had to switch rooms after the second night, in the morning when we came to ask if they knew if our room would be ready before we had to leave for work at noon he started screaming at us and told us it wasn't his problem. I travel a lot for work and I've stayed in hundreds of places all around the world but I have never experienced anything like this. I simply asked if he knew if our room would be ready and he acted like a child throwing a tantrum. He then went on to insult us and kept on screaming, I was seriously vey close to calling the police, wish I never stayed in this place. Stay away I do not recommend. read more

We had a perfect stay at the Snowmass Mountain Chalet! The staff was friendly (especially when checking in), hot tub was hot, room was clean, bed was cozy, breakfast was served, and the price was unbeatable. Free parking, slopes 10ft away, as well as a mall with stores and restaurants. It's a 25 minute drive to Aspen, but it's so beautiful you won't even mind. Definitely recommend! read more

Snowmass Mountain Chalet - Room - Hotels Near Me - Snowmass Village, Colorado

These 4 & 5 star reviews must be fake profiles bevy this room had no a/c, no vent in bathroom and dogs barking like Cujo when we got here. No breakfast was served or lunch. It is on the paperwork but due to COVID, it's not honored but they should discount accordingly. The only reason I gave it a 2 and not a 1 is because Monique was such a sweetheart. Ok, I upped it to a 3 because Monique alone is worth additional 2 stars. This is not a place I recommend or will ever come back to. read more

We checked into our room and the toilet wasn't flushing properly so we requested a plunger. We asked three separate times and they never brought one. Each time they apologized but never delivered it. read more

The location in Snowmass Village can't be beat, and the place is in decent shape for its age. The bed is comfy enough, but we give this place 2 stars for the very unfriendly service (not from the checkin people) but the rest of the staff. They are very curt and don't want to give you the time of day. read more

We wandered up to Snowmass this year for the Balloon Festival and Wine Festival and ended up at the Mountain Chalet. What a perfect location! We checked in Friday night, the gentleman at the front desk was very nice, helpful, friendly and made us feel right at home. There was an entire wedding party there the whole weekend which might have made for a noisy unpleasant experience but it was quite the opposite. Everyone was having a great time but were very respectful of the time of night and the noise level. The hot tub and pool were perfect and what a slopeside view. I bet it would be even more spectacular during the ski season. We were only steps away from the Snowmass Mall and the wonderful Venga Venga which I'll go and talk about next. The rooms were clean, beds only ok... a bit hard for my taste and our remote to the TV didn't work well. We never did take advantage of the free breakfast as we were always at the Balloon Festival at the crack of dawn so I can't speak to that. All in all for the price and the location it was a great value. read more

Very convenient close to slop Horrible room service we stayed for 6 days in this hotel Houskeeper never change the bed sheets and very minimal cleaning of bathroom , never vacuum the room after 6 days room was fel read more

Let us start out by saying this is not the swankiest lodging in the Aspen Snowmass area, it is quite comfortable and its CLEAN. The room was quite adequate for our trip but what makes this a 5 STAR REVIEW Is the service and the staff that go above and beyond! Case in point, John the afternoon/evening desk clerk was amazing, friendly and treated us like we were in his own home. In these times where in the service industry some are struggling to staff and those that are, are working their tails off. Every member of the Snowmass Chalet Staff we encountered were spectacular and all should be given a bonus! So, it might not be the Taj Mahal, but you will be treated like a King!! read more

My fiance and I stayed here when we attended a wedding in Aspen. The majority of the guests were staying at the Viceroy nearby, but we were hoping to find a hotel that was more within our price range and Expedia scored us a great deal here. We had two pleasant experiences with the Mountain Chalet before even arriving; our drive from Los Angeles took longer than expected, and when we called the hotel to confirm, Christian was very sweet and assured us that he'd be there until 3 AM to help us check in. We also realized that we'd need an additional night on our room and called again to add a night; he was able to assist us with that when Expedia was not. At shortly after midnight, we drove down Daly Lane and had trouble figuring out just where to park and unload. Literally out of the darkness appeared Christian. He helped us unload our bags, directed my fiance to the parking lot, and got us checked in. He also was extremely helpful in explaining the shuttle service that would take us to the Viceroy as well as additional things to do in Aspen/Snowmass area. Lest you think I was just enamored by Christian, while he was awesome, everything about our stay was, too. The place was clean, comfortable, and quiet, every person working the front desk was amazingly sweet and helpful, and the view from the hotel was spectacular. Should we ever return to the area, I'd definitely choose to stay here again. read more

They do not advertise this but this hotel has NO AC!!!! It will be HOT AF!!! They also don't have breakfast like they advertise unless you come in the winter. If you complain about the heat all they do is give you a crappy fan that does nothing. We came in September and it was still hard to sleep. So basically if you're coming in the summer DONT STAY HERE. read more

Huge thanks to Amanda for posting this review year last year, I've had it bookmarked just waiting for a time when we planned a visit with our dogs to Aspen. We spent the weekend here for the Chili and Beer Festival and this hotel was literally steps away from the event on Fanny Hill. You could hear the music and practically see the stage from the front door. Though it's slightly older (you're gonna get a metal KEY, not keycard), I was happy with all the amenities: the ground floor room with easy outside access for pups (and right on a creek which was nice to listen to at night), a fridge in the room, small pool and hot tub (with what looked like a community grill and shaded outdoor tables - totally using this next time since I can bring some grilling food and keep in the fridge!), fitness room, free breakast each morning (buffet bacon and eggs or french toast plus cereal, fruit, toast, coffee, juices, etc...seriously serviceable) and props for not shutting down right at 9am on the dot for those late-waking but hungry stragglers, free parking outside and $5 underground garage parking...and most importantly it was a screaming bargain at $69/night with a $10/night pet fee. I couldn't stay in Keystone in the off season for that cheap. You're right on the mall where many shops and restaurants are, with the gondola dropping off right outside. Definitely ski in/ski out, probably the closest of any hotel in Snowmass. I'm so happy I know about this little gem, and 6 of us have already booked rooms for Jazz Fest over Labor Day weekend so we can all bring our dogs. Rooms that weekend are as low as $99/night. There are only a couple of pet friendly rooms between the Snowmass Inn and Mountain Chalet (next door to each other and same ownership) though, so book in advance just in case if you have pets. P.S. The pics are accurate and I think I was in that exact room with the same dog bed AND Yelp bag LOL! read more

For our two year anniversary my wife and I wanted to travel someplace we hadn't been before. Considering we had just moved to Colorado Springs, finding some place new and different wasn't going to be that hard. We decided to head into the mountains as we had not spent much time west of the front range in the summer and fall. Most of our trips had been ski trips mid winter to places like Vail, Breckenridge and Aspen. My wife had never been to Aspen, and the trip in the summer would take us through the mountains from Colorado Springs along a scenic route we hadn't yet traveled. We chose to stay at the Snowmass Mountain Chalet in Snowmass Village because of its proximity to downtown Aspen, only a 10 to 15 minute drive, as well as bars and nightlife in Snowmass Village. There was also the annual Snowmass Balloon Festival going on the weekend of the 17th, so the added festivities and sites lured us in. The price wasn't bad either, paying only $150 for two nights. That is pretty insane considering we a ski resort on the other side of the pool (which was also right outside our door). The same room in the winter is $350 a night. One aspect of our stay that was extremely helpful was the front desk host, Chris. He was able to recommend great restaurants, bars and things to do and see while we were there with ease. He also provided Champaign flutes and a wine key when we asked, and we honestly didn't expect him to have them stashed right at the front desk. It was a huge help. The room was also great. We were greeted at the front when we arrived (again by Chris) by a smiling face, and the staff was always available for anything we asked. I should also mention the room was also quite clean. With the exception of the last room tenants razor still in the shower (weird) there was nothing else we could complain about. I highly recommend the Snowmass Mountain Chalet to anyone visitin the Snowmass Village area in any season. Its directly on the hill for skiing, and there is even a bus into Aspen if you plan on doing a little more drinking than you should be before driving. i give the Chalet 4 stars, I'm a fan! read more

I can't believe people give this place good reviews. This place is a crap hole! A $350 a night crap hole! The hotel is old and super tacky. The beds are hard and scratchy, the lighting is terrible, bathroom is tiny and shares the same nasty teal carpet as the rest of the room. My door doesn't lock and the mini fridge doesn't stay cold. Yes it is right next to the slopes but a five minute bus ride is worth not having to stay here! read more

Friendly staff. Parking isn't on-site and a challenge. Our room seemed like a basement dwelling for college students. The room is old and outdated. The bed is warn, without a blanket, and uncomfortably saggy. read more

Very clean for its age. Could stand some modernization but location location location. The water temperature and pressure fluctuate in the off season I can only imagine what it would be like when its busy ski season. Great smelling lotion. read more

Super fun place, but one of the managers who sounded like Teddy from Bob's Burgers was a huge buzzkill when we were partying in the pool (we rented 26 rooms) read more

We stayed at this hotel last week, and it was a great deal. It was an older hotel, but it was really cool and it had a lot of character. The rooms were roomy and clean. It's super cheap compared to the other hotels in the area. The back patio overlooks the Snowmass stage, so you get to enjoy the concerts from the comfort of the hotel patio. It has a very convenient location to the gondolas and the Snowmass mall(you can easily walk to these locations). Onsite parking is $10 a day, which is cheap, and located in a locked garage. I have a 4Runner TRD, and I could fit my vehicle in the spaces. Most of the rooms have an outdoor patio. I'd definitely stay at this hotel again. read more

This accommodation was a nightmare. Booked a two queen room months in advance only to have to sleep on a roll away bed (which they charged us for) due to the staff overbooking and having no 2 bed rooms available. We were then offered some free appetizer coupons at a local restaurant for the mishap, which we later found out were expired when we tried to use them and were denied. Avoid this place if you can, there are much nicer hotels out there to spend your money at. For the amount you spend at this place the facility is sub par and the managers are extremely unprofessional and unwilling to make it right when things go wrong. Go elsewhere! read more

The absolute worst customer service I have even had the misfortune to endure. We planned a trip to Aspen for the Jazz Aspen Snowmass. FUN. cancelled 3 days before the show. I called and spoke with Rebecca to see if there was anything they could do. She said no, because of a 2 week cancellation policy. Not only are they unwilling to help out customers in unforeseen circumstances, she was VERY rude and condescending on the phone. I will NEVER stay at this hotel. It's one thing to have poor policies, it is another to have an employee that is so rude and terrible at customer service. read more

Stayed at Snowmass Mountain Chalet for Shortsfest 2015 and it was a wonderful experience! Delicious breakfast and coffee with outdoor seating and very friendly staff. The hot tub and pool were awesome to dive into after a long day and nearby, there is a great nature trail that runs into the Rim Loop (beautiful views from the top)! The front desk staff were incredible - helpful with every little question and need we had, from suggestions to using their stapler and printer. Great experience and would definitely stay again! read more

I was looking for something close to the slopes. The image online looked like something spacious and new. It was neither. The thermostat in the room didn't work. We had to sleep with the window open to get the room down into the low 70's. My wife and son ended up catching a cold. Metal keys worked some of the time. I found the staff at the desk to be somewhat rude. It's almost like they have their regulars and then there's the rest of us. If you're reading this, your not one of the regulars, but you can be sure they are more deserving than we are. If you want to feel like the uninvited brother in law your in laws wanted to but couldn't turn away, this is the place for you. I mean seriously, for the money, I was very disappointed. read more

Have stayed here several times in the past. Never again. We made reservations for late in Sept in early June. Found out on June 15th,that we had a family issue and would not be able to make it. They still charged our account for one night's stay. Horrible customer service! Snotty attitude. I can see charging a night's stay for a last minute cancellation, but more than 90 days out?? Seriously, we will do business with those who treat their customers better. read more