Great to work with, very knowledgeable, very professional…read more Explain very detailed the remote several times which was very helpful for us.

Professional, experienced, HONEST, friendly, fast service with the best prices around! We tried…read moretheir competitors first for our gas fireplace last year and were told we would need a whole new insert and chimney for roughly $10k! Got a second opinion from Countryside...just need a pilot light adjustment! We called them again this year for a minor adjustment, they squeezed us into their busy schedule and didn't charge us a thing for the quick fix! THIS is a company you can trust! THIS is a company you want to work with! 5-plus stars all the way!

if I could I'd give a zero. I had an appointment for Sunday between 11-1 and no one showed up. I…read morecall and they tell they had to reschedule yet no one called me. How do run a business and not inform a potential client that you have to reschedule. Horrible customer service .

Top tier service from consultation to after installation. We had a new fireplace wood burning…read moreinsert installed. The price was economical and we love it! We would recommend and use again without hesitation! Thanks Dave!

I love this place!! I did something to screw up my gas insert and had some concerns, not knowing…read morethat I had screwed it up. LOL. Make sure you read instructions when you get one. At any rate, Eric came to my house the day after Christmas. He reviewed everything that I should have done, should be doing and assured me that everything was going to be okay. He exudes confidence, and he's just so knowledgeable, so kind and understanding, and just plain likable. I highly recommend this business. From the walk into the showroom speaking with Jennifer through installation and follow-up service this local business is a winner

Hometown came and serviced my 17 year old gas fireplace. The glass was all foggy and the flame…read morewasn't bright anymore. They spent 1 hour cleaning it and making some adjustments. It looks like new. I couldn't be happier.

My relative purchased a gas insert last November and had to pay 50% deposit ($3,500) after…read morenumerous calls and lame excuses for delivery no call backs and no insert at this time. Business apparently has been sold. Stay away!!!!!

I visited the store to complain about a stovepipe issue which they had installed. The issue was in…read moreregard to using duct work for stovepipe, which blew apart and put my house and life in jeopardy. After arguing with hie employees the owner came out of the office and slapped me in the face. He was pushing and poking and slapping at me when he then did the unthinkable. HE grabbed my head with both hands and kissed me on the lips. I kept my composure because I would have definitely hurt him badly and called Cicero Police. Upon interview, he admitted to the kiss, which is sexual harassment. The biased cops who didn't like an out of towner causing issue with one of their town's business refused to view any security footage or file any charges. Beware about going into Plank Road Fireplace and complaining.

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

I have been called by them to reschedule a chimney 3 times. They said they did not have the parts…read morebecause the do not order them until they have conformation. They had that over a week ago.

We decided to replace our wood burning stove fireplace insert with a gas burning fireplace insert…read more We went to three different retailers and ended up buying from Heath & Home because they seemed the most knowledgeable and because a good friend purchased two gas burning inserts from H&H a few years ago and was very happy with the results. When we ordered the insert on September 13, the owner (Brian) told us that he had just purchased the store (he previously was a rep for Regency Stoves and had operated a smaller retail fireplace store in another location, where he had good reviews). Brian was very knowledge about all brands of inserts (not just the ones he currently sells) and was able to answer all of our questions. Installation was scheduled October 9. On October 8 H&H called us to say that they had received the wrong surround and trim (i.e. not the one we ordered) and offered the option of rescheduling the install (several weeks out) or installing the insert and then coming back to install the correct surround when they received it from the manufacturer. Since they said we could use the stove without the surround (it just isn't pretty). we decided to keep the original install date. The installers arrived on time and did a good job with the installation. Less than a week later H&H called and said they had the correct surround and would install it two days later. Again, they arrived when expected, installed the surround and trim piece and were on their way. The new H&H owner seems a little overwhelmed with taking over a larger business but he is very knowledgeable about the products and they followed through on all of the commitments they made to us. The gas fireplace insert is working well and is a delight!

We have a beautiful jotul 300 stove! Not only are the folks…read more@ Hearth and Home awesome: they service their products if you have any difficulties. 5 star service ALL the way around! THANKS

Made an appointment with this business for an estimate on a wood stove for our home and the guy…read morenever showed and never called to say he wasn't going to show up or reschedule. We'll take our money elsewhere.

From the owner: Visit the Hearth Cabinets and More showroom at 4483 Buckley Road West, in Liverpool, NY to see all…read moreof the exceptional quality products including beautiful gas and wood fireplaces, stoves, and inserts and cabinetry to fit every space and budget. Contact us today at 315-641-1197 for more information.

I was very impressed by the thoroughness of Jordan's fireplace cleaning and inspection. I have not…read morehad this company before and would have them again. They are professional and priced reasonably. Also very organized and neat. Excellent service.

If zero was an option that would be correct rating. Do not use as they hire incompetent masons who…read moredo a poor job. My chimney was not correctly and now tilts. They used cheap brick. Do not hire.

We wanted a gas chimney insert. Went to their store on McDonald Rd., selected what we wanted, got…read moreit installed promptly. Great service, no complaints.

Ryan and his partner showed up on time to perform a chimney cleaning and inspection - even with the…read moreinclement weather. They then proceeded to explain what they would be doing and then did everything effectively and efficiently. I appreciated the sharing of the internal chimney pictures and candid discussions. I highly recommend this business.