I've worked with this company on 2 different homes and both have been bad experiences. This last…read moreexperience has been the worst. We paid them over $10k to install a new heating system only for it to continually go out and then get the run around when we call. I never post bad reviews, and I feel compelled to leave one after such poor experiences with this company. Would Avoid this company like the plague.

Justin was on time and was great. Very professional very nice willing to explain everything that…read morewe needed done. They were out within a day of me calling and the repairs starts in just a few days after Justin came by. Would highly recommend.

I reached out to Mr. Bill about my water heater around midday on a Thursday. He asked a few…read morequestions and for a few pictures to be sent, then quickly got back to me with a fair price. Less than 24 hours later my new water heater was beautifully installed! Highly recommended.

I highly recommend MuMullin Plumbing and will be using them exclusively for any plumbing issues…read more When I called, he actually walked me through how to fix the problem myself, and then when I said I wanted to replace the part, he sent me the link to the correct part so I could have it on hand. I had to change the day he came out a few times and thought he would lose patience with me, but he stayed in text contact with me and was wonderful. When he came out, he continued to share his experience with me so that I could prevent future problems. His fee was very reasonable. He has my highest recommendation.

Charles was amazing. Use them. They came out within a couple of hours, he was friendly and…read moreefficient.

They are the Best HVAC and plumbing outfit in town. I have multiple commercial and residential…read moreproperties in town and they are the first ones we call when a problem arises.

Horrible company, owner is very arrogant, told me he thinks he can get away with killing one person…read morebecause of his military experience. I wouldn't recommend this company to anyone. Quality of work is very subpar compared to others and their prices reflect this as well. You have been warned.

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

I got a leaky faucet fixed unfortunately a couple days later the knob got very hard to turn I…read morecontacted them through the phone and text was told someone would get back to me next day but no one ever did

Aaron is a wonderful technician and great person! He was very clean and tidy while replacing the…read morehot water tank at the house we are renting. During the repair, our A/C was out. Aaron did not complain nor did he slack on the job, he remained diligent and did a superb job. I really appreciate all of the support from the whole Premier team; LaDonna is very responsive and has called to check on my family after each repair.

Well, I was trimming hedges and accidentally screwed up the electric wire behind my AC unit right…read morein the middle of the last heat wave. Oops. I called around to several places and One Hour Heating and Air was the only place that could get to me in the next 24 hours, and they were out first thing in the morning on 7/5/2023. Other places quoted me over a week out. My technician was Bill Minor and he was super polite, and walked me through everything he did (I'm a note taker.) He was able to reconnect the wire with wire nuts on top of the wires, and when we went inside to test when it was back on, he noticed it wasn't really pushing cold air. Air, sure, but not cold air. That's how my system had been since I bought the place, I explained, and that it was "on." He disagreed. He shows me how the back tube should be ice cold while working and mine was lukewarm. He said this could be WAY better. I was perplexed because my AC had just been looked at/serviced by Hiller AC in May. A power surge fried some wires and they had to take the units totally apart. I was told the freon was super expensive for old units (like $2k for freon) and to replace both units. $20k was my quote for brand new AC units. they said don't bother with new freon, replace the units. Was also told that modern day freon wouldn't work in my 1989 old TRANE brand units. Bill from One Hour went, "I can vastly improve the air, and no way is the freon gonna be that expensive. You've been had. (conned.)" He proceeds to tell me if I just add 2 lbs of freon, I will be getting ICE COLD air. Its 95 degrees out. I just had another AC unit company out there. They didn't point that out. I'm a bit blown away by his service at this point. I explain my bewilderment but I fully trust him by this point. Being a single female, throughout my home ownership, I've repeatedly been given repair quotes and have it be high. They don't expect a lot of questions or try to take advantage of my lack of knowledge. Bill 100% did NOT do that. He walked me through every step, was super thorough, turned my AC from functional to fantastically cold, and pointed out everything apparently Hiller hadn't mentioned or skipped over with me. I ended up with One Hour by happenstance and now I'll never use anyone else. And with all these outages, I've been recommending them profusely to everyone else I know out here now. He proceeds to get my permission for the $100 per pound freon (that yes, CAN go in my unit after all) and $200 later, we wait a few minutes and check again: I have ice cold, arctic air coming out of my vents! He then proceeds to tell me about the monthly subscription to One Hour and all of its benefits. That it will really help my old units in their maintenance and they could survive longer with good care. (because I don't exactly have $20k lying around for new units.) I am SO thankful to Bill, truly. He repaired my unit, noticed things the other company didn't (or just didn't tell me), answered every question I had, got my air ICE COLD and was a great guy through the whole process. I was taught that a good contractor is someone you'd let your grandma use. Well, Bill could DATE my grandma and be part of the family. My AC is amazingly cold now, and my electric bill has gone down (because its so much more efficient now.) Use One Hour and insist on Bill Minor, his badge said he was the Chief Mechanical Officer. You won't be disappointed. My AC can now take a 78 degree room down to 70 in an hour with his help now! Lowest I could ever get it before was 75. I hope he sees this! Thank you, Bill!

FAST SERVICE !!!! Very informative techs, great customer service, hands down the best offers in the…read morearea. Get it right the first time. With the unexpected weather recently, a reliable company is all I seek. Will definitely make One Hour my go to company.

have normally had good experiences with Mr. Rooter but my last appointment back in May and today's…read moreappointment were awful. We don't have alot of money so we get done what we can afford. Once or twice a year our plumbing gets stopped up and our clean out is on the side of the house. It's old but all plumbers have been able to access it. The same plumber they sent in May came today. He very dry and doesn't talk much which is fine but when he couldn't access the pipe he used curse words to describe his frustration. I'm frustrated too because I don't have any money and was scraping to come up with $300. He tells me I need $700 just to see what's going on. He was very rude. On the bright side I wasn't charged. I'll look for another plumbing service going forward. I hate that because the ladies in their office are super nice!

They Always answers the phone quickly, and very professional crew. They are also very fairly pricedread more

They did a great job with my water heater installation. They were flexible to help with picking up…read morethe water heater we purchased. We recommend them.

From the owner: Water heater installation specialistread more

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.