A long overdue review. I will need to make it short, but would like to praise Peninsula Hospital…read morefor the very attentive care I received in 2011 for a major surgery. Fast forward to 2022 when I came down with covid - I had a horrendous experience in the emergency room - I could hear staff chatting away as though they were junior high kids at a party in another room. The ER doctor at that time told me I had "severe covid" and needed medication - a medication that had been understood would destroy a person's kidneys in a short amount of time. I refused the medication. I could mention many other concerning things about my treatment in the emergency room that night, but honestly, this review would end up being much too long. The good news is when I was admitted to a room on the 4th floor it was a different staff and they were great. I asked the doctor who came to see me if I had "severe" covid (as the emergency room doc said) and she said, "no, it's mild, but you are dehydrated and your electrolytes are off." Wow, how could one doctor say "It's severe and you need to have medication" (that will cause harm to my kidneys) and the other have a completely different diagnosis? The 4th floor staff took good care of me the remaining days I was there. Then in 2023, I ended up needing emergency room care again, and an xray tech walked in and said he needed a scan of my heart; I reminded him that due to my health situation (from a previous diagnosis) recommends for me to be careful about having too many xrays, and he said in a gruff tone, "Well, I need to do this anyway," and acted like he could care less. It is my understanding that all over our country, the best nurses and medical staff left their jobs because they knew the vaccines were not fully tested and they were being required to get the covid vaccine in order to keep their jobs. It seems the smart ones left and, unfortuantely, I get the impression that they've had to hire less-than-competent staff since then. I'm hope there have been some improvements to staff and training since 2022 and 2023.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Dr. Bartholomew works at the PAMF location in Burlingame, CA. He is a Dermatologist at PAMF in…read moreBurlingame. His quality of care is exceptional as he found basil skin cancer on my nose. It is being surgically removed shortly. Dr. Bartholomew caught this skin cancer in time before it caused life-threatening repercussions. I highly recommend this doctor and PAMF in general. I have been with PAMF for 10+ years and would consider no other type of medical care. Kim Kubal

I had recently lost medical coverage temporarily. I wanted fresh Covid and flu boosters and PAMF…read morehad a "low cost clinic". Made my appointment. (Super easy. But also super vague. I couldn't find costs specified anywhere ). I went in and immediately said. "How much are the flu and Covid boosters ?" No one. NO ONE ! Could tell me. I shoulda left right then. Someone said. "Should be less than $100". I said. "Ok. I don't have insurance I'd like to pay now." "Oh it doesn't work that way. We bill you." Again. I shoulda left. No other industry can't quote a price up front. Or collect payment at time of service. Anyways I just paid a $376 bill for literally 1 minute of asking the price and being told "No. we like to surprise our patients !" And 28 seconds of "poke squirt. Poke squirt ". $376 ?!! For two community health related vaccines ? At a "low cost clinic " I'm furious. I checked online. It should be no more than $100 I got duped for trusting these people. Don't fall for it. Beware !!

I understand that the ER typically has longer wait times. I checked in around 5:30 PM today due to…read moresevere chest pain and a throbbing headache that came and went. After checking in, I was seated in a chair and then taken inside, where an initial EKG was performed. I expected someone to call me and take me to a proper room, but I understand they were busy. The MD who saw me seemed caring--he asked about my chief complaint and suggested that my headaches were likely migraines. He ordered blood tests and X-rays. The X-ray tech informed me that the results would take about 45 minutes to an hour. Again, I understood and was patient. Since the waiting room was uncomfortable, I asked if I could sit in my car to rest while waiting for my results. An hour later, I returned, and an RN came out, handed me the summery of visit, and told me, "The doctor said everything looks fine." While in my car, I had been checking MyChart and noticed that my EKG results were abnormal. When I asked about this, the RN repeated, "The doctor said everything looks fine." I questioned why my EKG showed abnormalities on MyChart but was addressed normal by the doctor. I had been patient throughout the entire process and just wanted a clear explanation. The RN said, "You can see the doctor if you'd like." At that point, I decided not to wait any longer and left. It's frustrating to feel like patients are being rushed through care without thorough explanations. This isn't my first visit to this ER--unfortunately, I had no other options, which is why I returned. My first experience here was terrible, and today's visit only confirmed my concerns. The doctors and nurses seem focused on seeing patients quickly rather than taking the time to truly address their concerns. There appears to be a significant lack of communication between the MDs and RNs, and patients are not being heard. Now, I'm going home feeling more anxious than before, as my after-visit summary doesn't even mention the abnormal EKG findings.This experience reinforces how rushed and impersonal the care feels at this ER. As someone who works in healthcare management, I understand that wait times can be long, but patient care should never feel this dismissive. In my workplace, we ensure that every patient feels heard and leaves with confidence in their care. No one should have to question whether they received the attention they needed. I will never return to this ER.

I've been coming to Mills-Peninsula for years for not just my own services, but that of my family…read moreas well. Both of my children were born at this hospital and we had a caring and smooth experience each time. It is easy to utilize My Health Online to keep track of your appointments, view your test results, and send messages to your care team. There have been a couple of billing errors over the years but nothing too major. They have two labs onsite - one that is part of the regular hospital's services and the other that is specific to PAMF patients. The regular lab can get really busy if you don't have an appointment, especially during the weekend so budget extra time if you need to get some blood drawn. Cafeteria food could be a bit better, I once purchased a breakfast burrito here and it came frozen and I had to heat it up using the only microwave available - even other nurses and doctors had to wait their turn to use the microwave.

Professional, peace of mind, I would take my mom there. They asked questions, took a real…read moreinterest in my Healthcare.

Access to care is non-existent, this company will kill you or your family members with months or…read moreeven years of delays for necessary life saving treatments and/or surgery. Terrible service, terrible clinicians, terrible facilities, the absolute worst. If the lack of access to care wasn't killing people it would be comical how bad they are, but this is no joke.

Professional and thorough. I've had two colonoscopies here and have been very impressed with their…read morestaff and facilities.

If I could, I would give "100 Stars" to the entire team @ Mid Peninsula Endoscopy Center. Their…read morededication, expertise, & teamwork make it effortless to call them heroes who make a profound difference in the lives of their patients. Thank you for your commitment to excellence & for your genuine compassion; I am forever grateful to Samantha, Anna, Nurse Sahara, Dr. Moe, Dr. Yaghooti, Michelle & Amy.

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

My body thanks me everyday since working with Dr. Wong. I…read morehad felt from various symptoms that my digestion was not good for a long time. Then, after one painful bloating incident, where others eating the same food had no issues, I decided to seek advice from Dr. Wong. From the beginning, Dr. Wong quickly educated me about her approach, how we would learn more about my situation, and how she proposed to treat my situation. Dr. Wong listened to me about my goals for myself, and we discussed a plan to which I was willing to commit. Within a few weeks of starting treatment, digestive changes were noticeable, and maybe I was also lucky that in a few months, my digestion became stable with regular healthy stool output. Through those observable improvements, I am certain Dr. Wong's treatments and advice, including a much reduced appreciation of wine, has resulted in distinctly improved digestion. As mentioned at the top, my body feels like it is internally working much better than before.

Last year, I experienced severe food poisoning which left me with severe gastro issues. All my…read moredoctors told me I had anxiety, IBS, and it was all in my head. Dr. Wong was the first person to listen to me with empathy and care. She asked me about all my sicknesses and symptoms beyond my gastrointestinal issues. When I met Dr. Wong, I could not walk, eat, or stand without debilitating stomach pain and nausea, along with lethargy and hormone imbalances. After 4 months with Dr. Wong, I started to get my life back. You have to be regimented and willing to change your diet and consume many vitamins, but Dr. Wong heals. She is the kindest doctor I have ever met and I truly believe she saved my life!

Worst wait time. Never on time. I have been visiting this practice for many years. Each year…read moregetting worse on the appointment. They should learn from before on the better way on scheduling an appointment. I know it is hard to predict how long doctor has to take care each patient but it shouldn't be that difficult. For me looks either double booked or between one and another appointment has very short gap. One time I waited for one hour before get called in. Then in the room.waited for another 30 min. There is nothing wrong with the doctor, it is just frustrated have to wait so long. It is kind like profit over patient time.

My doctor ordered a comprehensive blood panel to investigate the cause of my vitamin deficiency…read moresymptoms. The results were definitive: the complete blood count revealed macrocytic anemia, characterized by elevated mean corpuscular volume, a key indicator of either a vitamin B12 or folate issue. Further tests confirmed my serum folate levels were critically low, diagnosing a significant folate deficiency. The treatment plan was straightforward but required commitment: a regimen of high-dose folic acid supplements paired with a focused dietary overhaul. I began incorporating more folate-rich foods like lentils, beans, and grains into every meal. The first signs of improvement were subtle, but within two weeks, the weariness began to lift as my red blood cell production started to normalize. Over the next month, my energy rebounded significantly, and I felt a renewed sense of well-being that I hadn't realized was missing. This experience was a powerful lesson in how crucial specific micro nutrients are for both physical energy and mental sharpness!

We are very happy and excited with Align Clinic's treatment of our son, Archie!…read more Archie came to the clinic with his left side of his head asymmetrical in March and today in September, he no longer needs the helmet. Type of care: staff was very respectful and supportive of his journey with correcting the issues with his head. Shout out to Megan with her care and guidance; she did a great job ! Thank you Align clinic!

After my first appointment, I left with the assurance that…read moremy orthotics would fit perfectly. Now that I am in the office with my new orthotics and they are causing me to stumble because of a bad fit, I am told the answer is to "wear thinner socks" or "buy new shoes."

Omg everyone so kind and they took me in so quickly!!!!!! So appreciative of their care!…read more Thank you! Thank you!

My wife twisted her foot and in intense pain with bruising, went to San Mateo's Sutter urgent care…read morelocation. The doctor said it was unlikely that she had a broken bone so she was sent off with NO X-ray, no boot, and no serious pain medications. More than a week later, I convinced her to see my podiatrist who immediately diagnosed a likely broken bone, fitted her with a boot, and sent her across the street, ironically to the same Mills location, for an X-ray, that confirmed the broken bone diagnosis. Not an issue of insurance, as we have excellent coverage. Who knows if her fracture displacement was caused by walking around on a broken bone for more than a week. Poor care. Would not recommend nor will we go there again.