I have been going here with my cat for 14yrs and their care has been wonderful. Casper is a rescue…read moreand a very high strung cat who does not handle different people well. They have been patient and gone beyond and above to help with any concerns we 've had. Also before Casper I had a old cat that was leaving us when we brought him in they were so attentive , gave us a very private room that was warm and welcoming to say our goodbyes. All the staff are terrific.

We have dealt with this business for more than 12 years and they have looked after 5 of our cats,…read moreall adopted, and have generally done a good job although the fees are high and keep going higher. We have spent thousands of dollars at this business over the years. Our issue with Eastside started a few days ago when we took our current cat to get her nails trimmed, her first time in for that service. The work was done, the animal was returned to us and lady who did the work informed us that she had noticed on our file that this cat was not up to date with her rabies shot and because of that we would not be able to bring her back for future services until that had been updated. The fee for this shot is apparently over $200 with the tax as the vet has to "examine" her before a shot can be administered so that exam fee inflates the cost. We had this same cat in for treatment twice within the prior 6 weeks and this had never been mentioned and had not prevented her treatment so we asked why the change in policy. She advised us that "its the law". The City of Hamilton Ontario had passed a by-law some 6 years ago requiring rabies shots for all domestic pets, even indoor cats like ours. So we asked why this is now an issue given our recent history. The answer (from the front desk person on duty) was that they had only started enforcing that by-law about 2 1/2 months ago. But remember we had been there after that and nothing was said. So very upsetting and very poor customer service. I'm sure the information could have been delivered differently given our long history with this clinic. We will of course be looking for another clinic to look after our pet. My sense is that the people in charge will not really care about the loss of our business or our dissapointment with how it all ended. This is a very large corporation and individual complaints will not affect their bottom line.

--do not take them here…read more From the moment we arrived to pick my dog up, the environment was loud, chaotic, and completely unprofessional. Dogs were barking, crying, running loose, and Maria and the staff were yelling at all of the dogs. You could hear the staff and the dogs were crying and whimpering behind the closed door. There was no sense of calm, care, or control !!! Maria didn't just scream at the animals--she also yelled at my mother, a first-time customer, as well as another client, due to the fact that she did not like that we had concern for our dogs. When I attempted to call back later to speak with her calmly and professionally, she hung up on me. My mother was in tears. Before we left, she even yelled "Good riddance. Good luck. Take your dog and leave." This is how the owner treats people. The grooming was incomplete, my dog came home smelling horrible, and he looked like he had been handled carelessly. There were moments while waiting for his appointment to be over where we considered going into the back ourselves to get him, we didn't feel he was safe. This wasn't just a bad haircut. This was a disturbing, hostile experience from start to finish. There is absolutely no excuse for yelling at animals or customers. If you care about your pet's wellbeing, seek out a groomer who operates with compassion, professionalism, and basic decency. This was the opposite.

Maria is amazing! Have been going to her for over 12 years. I had a large Bernese and now a tiny…read morePomeranian and she has done amazing work with both of them. She truly cared about our pets and does the best grooming

Lovelovelove Doggie Central! (both locations are great, the Port Credit location is closest to our…read morehome) We started taking our dog to the Lenworth location for puppy training. The trainers were knowledgeable, interested, and gave us some really personalized tips and tricks for how to deal with the most stubborn dog I know! We are planning on continuing with their obedience training in Port Credit - in just 4 weeks of puppy foundations, we really noticed a difference in his behaviour. In addition to training, our dog LOVES daycare here at the Port Credit location. The staff say that he never lies down, and is just in seventh heaven the entire time. He comes home EXHAUSTED every time (full days and half days). I like that the staff is involved with the play time as well - they get in there and really get to know all of the dogs. I also trust that they will keep my dog safe and supervise all activities. They know all of the dogs well, and really understand how to handle all of their personalities. Only slight downsides: No play sessions during the summer! Closed on Sundays (everyone deserves a day off) Price - The price of daycare is pretty much on par with most of the other places in the area (so, not cheap), but I did pay $30 for just a bath.. not sure I'll do that again. They do a really good job with grooming though; actually listened to what we wanted. Sometimes the web cams aren't working, and all I want to do is pretend to be doing work while I watch our guy scamper around! All-in-all - such a fabulous place, with great staff and great doggy friends to be made!

Pat truly loves her work and treats your pets like her own…read more The outdoor time she provides is super and my dog returns happy and well exercised, having enjoyed lots of fresh air and off leash time, Pat also boards pets overnight if needed and I know my dog is treated like a member of the family with Pat. Reasonable rates and great care for your pet!

Pat has been walking/sitting for my two dogs now for over 6 years and I thank the Lord for bringing…read moreher into my life!! She is simply amazing!! My three dogs are my children and she looks after them like her own, taking them for long walks at Bronte, socializing them with her other dogs she walks, nurtures them and basically, just loves them to death!! I am sincerely grateful to have her in Brody's, Kirby and Bella's life. If you are looking for a dog walker that genuinely cares for your fur babies, takes care of them like her own, and takes them for long scenic walks on the trails so they are pooped when they get back, Pat is your "Angel in Waiting".. Simply the best!!! Debbie DesLauriers, Burlington, Ontario.

Lisa is wonderful! My puppy absolutely adores her visits from Lisa. Lisa always goes above and…read morebeyond in her service. She tidies any messes my dog leaves, she socializes her with other dogs as well as with Lisa's own dog, she also sends pictures and videos from each visit with my dog. Fabulous service! Would highly recommend her

Warm and friendly! It was my dog's first time staying there for the day. She had fun!read more

Amazing indeed. Our cat has gotten older & had gotten some matted fur on his belly…read more The wife was trepidatious but I got her to take him in and they were great with him. The cat groomer kept him calm while she trimmed him. It was a great grooming job & worth every penny.

I have never encountered a veterinary team as genuinely caring and compassionate as MacKay's Animal…read moreHospital. From the moment we walk through the door, my dog is showered with so much love and attention that she immediately rolls onto her back, ready for tummy rubs. I also truly appreciate how respectful the veterinarians are of my cost concerns. They take the time to listen, explain options clearly, and never pressure me into unnecessary treatments. It means a great deal to me that this has been a family-run clinic in Burlington for so many years. Supporting a local, veterinarian-owned practice feels far more meaningful than going to a corporate or franchise clinic owned by non-veterinary investors. I couldn't recommend MacKay's more highly.

Dr McLean went above and beyond on Thanksgiving weekend to help our poor dog Rosie that was in…read morepain. He came down on Sunday evening to the clinic and dispensed pain medicine for her. I can't express how much this meant to our family, how appreciative we are that he did this for Rosie. Thank you from the bottom of my heart Dr McLean! We will be forever grateful for this! Toni Donaldson

We started coming to Blue Cross Animal Hospital with our BMD puppy. We had first taken him to…read moreanother clinic where the veterinarian never even spoke with you. We were new puppy parents and dealing with recurrent eye infections, a skin condition and a possible diagnosis of entropion without ANY actual conversation with the vet. We had SO many questions about food, treatments, vaccinations; and literally we would get a print off of something from the internet with a "let us know if you want to do these optional vaccinations". The BEST thing we did was take our puppy to Blue Cross. The vet is on the phone with you while they are examining your pet (because of covid). They answered every last question we had and thoroughly explained the optional vaccinations and discussed why (based on lifestyle) some may be worth considering. We have had a different vet each time we have had to bring Hagrid in, but they are all amazing. We couldn't be happier with the care he receives here. They are obviously extremely knowledgeable and caring. Highly recommend.

Such a great place . I feel like Polly ,my Sweet bulldog is…read moregenuinely cared for when we go . Very professional and kind .