Carlos was a very professional and knowledgeable technician who worked closely with us to try to remedy a previous incorrectly done repair of our HVAC system. Highly recommend! read more

We had SoBellas out today to check our furnace and AC units. Rudy was our service technician and he did a great job. In the course of the service he found a small gar leak in our heating unit and tightened up the connections. He serviced our AC system and cleaned our condenser coils. He was great and we would recommend SoBellas to anyone who needs Heat and AC services in the Las Cruces and El Paso areas. They also service home appliances which is a great benefit to us as we know who we are dealing with if we need an appliance repaired or serviced. read more

The SoBellas technician, Saul, was excellent! He was polite, friendly, and very knowledgeable. I will use SoBellas in the future and will recommend them to friends and family. read more

We are very disappointed in this company. They charged us $685 to fix the home AC and it still isn't working. They said for a mere $8,000-$10,000 dollars they would fix it and give us credit for the $685. We also initially paid them $215 up front in order for them to waive trip charges for the year. Ridiculous! read more

Service was Excellent would recommend. Very professional service and friendly.SoBellas home service always on time.

Rudy,the service technician came by to do routine maintenance service on my unit. He called me before my appointment and arrived promptly. Rudy was very nice and informative about my system. He took the time to answer my questions and make some recommendations. Its nice when someone lets you know what you can do to improve your equipment. I have been very happy with Sol Bellas from the original installation, to the office staff and service department. They have all always been nice and helpful. I recommend Sol Bellas fir your AC needs. read more

From the time Robert answers your call until their service person completes the work on your equipment, I have always found SoBellas personnel to be pleasant, completely transparent, willing to answer any questions, offer advice when possible and completely competent. We have just completed our second repair with Sobellas and we have been very satisfied. Btw, I give Robert an especially brilliant five stars. He is the very best at his job of anyone I've ever dealt with. read more

Turns out I had a nail stuck in the back of the dryer. Took less than 5 minutes, but the charge was the same as if the dryer had to be torn apart. It was my own mistake for not checking it out myself before calling for a repair. Next time, I'll try diagnosing a problem myself before calling. read more

I was subjected to 2 unlawful, fraudulent, and deceptive business practices by this company today 2/5/26. 1st, they refused to honor a prearranged price for labor-only for the service and denied the $95 trip charge "free service call with repair" coupon on their website that they had offered me in advance on the phone twice and even when the repairman first got here by later on making up some excuse while here that i wasn't getting a repair and of course I was! 2nd they refused to give me an email, a piece of paper, or anything with a bill for services or estimate or invoice saying i had to pay them first and then they would give me something. I refused and made a hand-done invoice/bill with the guy in which he and I wrote it up and then I paid him. Under law no one has to hand over money without a bill of sale or estimate or invoice. I called the office and talked to Joanna Bernal the office manager who refused to do anything about both of the unlawful practices and told me to contact their legal department. While I won't be doing that I will be filing 2 breach of consumer law complaints with the Texas and New Mexico Attorney Generals since its a Texas company doing work here in New Mexico. I will also dispute the fraudulent, un-agreed-to charges with my credit card company. To be reasonable, I am perfectly willing for them to come back and complete the work at the prior-agreed-upon price and I will pay them in full for that at that time. But hey Las Cruces WATCH OUT for the unlawful, fraudulent, and deceptive practices of this SoBellas company I experienced and also complained about by dozens of other people in these reviews- sort by lowest and you'll see! read more

I had been hearing about the 'SoBellas Heating and Cooling' maintenance programs with convenient pricing options on my radio station for some time now and had been meaning to call. I finally called to start my heating and cooling unit maintenance, hoping to beat the super hot summer rush of AC repair calls. My technician, Cody, was AWESOME! He checked all the equipment (2 heating and 2 cooling units), installed my sensors, and helped me with the monitoring app. He was very patient, knowledgeable, and friendly. Thanks, Cody, for getting our home heating and cooling units up to par on our maintenance and all set up for the upcoming hot season! You are Much Appreciated!!! :-) read more

SoBellas Home Services El Paso - SoBellas Heating and Cooling sensor unit and reader - Appliances & Repair Near Me - El Paso, Texas

Very organized and professional Company. I had Patrick as my technician and he was very professional with how he talked and with the work. He thoroughly went over what was wrong with the HVAC and how it could be fixed. read more

This below the standard company was notified less than 24 hours I no longer wanted a pre-paid service. They acknowledged my request and stated they would cancel. My instinct told me to cancel the check, which was a great idea since they attempted to cash it. I will share this incident to every social media outlet,veterans, etc. I DO NOT RECOMMENDED! read more

SoBella is the best service we've had in years. They're not only efficient and knowledgeable- they stand by their customer service and their word. Much better to use them than buying these crazy 3rd party warranties that often are sold to you by appliance companies. Alberto was so smart and efficient. And an added bonus - they actually cover their shoes with their own covers before coming into your home. That's a first - no other service provider does that. Can't give them enough credit- they are truly the best. read more

We hired SoBellas to repair our washer and set up our Smart AC services. Cody was great! He was super knowledgable and professional and while I hope that nothing happens in our home to necessitate SoBellas' services again, if it does, I know that we'll be in good hands! read more

Here's OUR experience with this company. First of all they've been out here many times over the years. I'm not sure why we went with them when we bought this house, but we should have reevaluated that decision long ago. Af far as THIS rodeo that inspired this review: the blower wasn't blowing hot air. AC was working fine, but the blower wasn't moving the air when the heater was on. So we made an appointment. They canceled/rescheduled. Okay. Stuff happens. Then the second appointment they gave a three hour appointment window and arrived right at the end of the window and I could tell the gentleman really just wanted to go home. He kept saying our unit was not in their records and demanding to know who worked on it last. (It was them!!!). He said they needed another person to help with the troubleshooting and the company didn't bother getting someone to come out to see the job through. We had to reschedule. Again. So they gave another three hour window the next week and then called 40 minutes before the window to announce they would be there "in twenty minutes." When no one was home. Because we were observing THEIR window THEY stated and running our daily errands BEFORE they got there. Well, we got home before the originally stated window and they were waiting in the driveway. They did their stuff and then approached me with a giant list of what's suddenly wrong with the unit. Noting, by the way, that our unit IS in their records, afterall, and it's just because of some blah blah blah they couldn't find it. How is that supposed to impress me? They tried to make it sound like my household did something wrong when they just don't keep their own records straight. By the end of this visit there was so much more wrong with the unit than what I called for and they couldn't explain what on Earth would have happened to cause these failures they claimed were there. Why would so many parts go bad at once?? Did they do a bad original installation?? Are they just inflating the problems? The ONLY thing wrong that we called about was that it wasn't blowing air when the heater was on. Now suddenly there is a list over a thousand dollars long just in parts. And they said we needed to order before 1pm "if we wanted the work done before the holidays." This whole experience has soured my opinion of this company. Their standard practice is to cheap out sending insufficient technicians to troubleshoot, place the time-burden for this practice on the customer, and then overcharge for literally everything. Now they want their payment for showing up and troubleshooting but they have failed to send the email they promised showing all their findings and the parts they say they need. They just want money and I think they're too used to compliant homeowners who don't know there is better out there. Especially for these prices. Poor showing, I must say. Very disappointing. read more

I have used SoBellas twice now and find them very professional, friendly and informative. Cody, the technician that I delt with recently, performed the service that I needed in a minimum of time, but was very thorough. He was able to answer all of my questions. Thanks, Cody. read more

As always, fast and effective! great customer care and knowledgeable staff. Thanks again from a repeat cutomer.

I have been using SoBellas for at least 5 years. The SoBellas team is very professional and competent. They have replaced our water heater and they perform routine maintenance on our HVAC units twice a year. The cost is very reasonable. read more

Water pump failed 7 weeks after they installed a new swamp cooler. Failed on Saturday night. They were closed. They provide NO AFTER HOURS SUPPORT! Left a voice mail and sent them an urgent email. No responses. By Sunday afternoon it hit 97 degrees in my father's home. He's 87. Called Kings Aire to fix the unit. Yet, Sobellas refused to cover the cost for the water pump. PLEASE LOOK ELSEWHERE FOR A COMPANY THAT KNOWS WHAT CUSTOMER SERVICE MEANS! read more

It appeared that our washing machine was leaking several days after we washed a load of clothes. I contacted Sobellas and Joe A came out several times and couldn't find the leak. So he sent Julian R out as a second set of eyes. Julian quickly ascertained that the leak was coming from behind the wall where the water softener was located. It turns out that rats had chewed through the drain lines, resulting in the leak. Julian put new drain lines in place and suggested that we keep an eye on it. Great investigative work by the Sobellas team! Tom S. read more

AC out in midsummer heat while other companies were unavailable ~ SoBellas responded with a technician that same morning. Problem resolved & would use them again! read more

Polite but definitely expensive and I was told they did not have part and they would have to order it. Part was in phoenix! A whole week without AC, telling me it would arrive Tuesday, then Wednesday, then Thursday. Oh then I was the last customer on a Friday at 5pm. After house being 98deg for over a week. I will definitely be going with another company. Almost 700$ to replace a warranty item that was 200$. Yea no thanks. read more

This is the 2nd time I have used this company to repair my HVAC. I called them a few months ago to come out and diagnose my AC unit, which was blowing air, but no AC. I needed my "relay" replaced. Their technician (Carlos) told me that my unit was old, and he wasn't sure he could find the part. He dragged out the process of finding a part through his supply line, then finally found it locally. I was told several times that my unit was so old (1975) and that I needed a new one and I should really consider it. I declined and had them install the relay. I called them a 2nd time last week due to my heater not turning on. They came out and discovered I needed another part, and again I was told that I needed a new HVAC system because parts were hard to find. I was reminded numerous times throughout the service call of how old my HVAC was. Carlos informed me the HVACs were going up 20% in price soon so I should lock in now for a good price ($10,000.00). I told him no, just find me the part. I paid my service call fee, and he said he'd call me later to let me know what he discovered. At the end of the business day, he called back and said he checked locally and specifically with Johnstone Supply, and they don't have the part, and he couldn't do anything for me except install a new HVAC, ... because it's "so old." He said he'd send me an email with the name and part number if I wanted to look for it. He never did send me an email, but I remembered the part number he had given me verbally. Within 10 minutes, I immediately made a call and discovered that Johnstone had the original part which they buy in bulk. The number that Carlos had given me was the wrong part number. I had the part within a few hours and had it installed. My heater works great! I do not appreciate games like this, and I HIGHLY do NOT recommend this company. To the public, don't be pressured into purchasing a new HVAC system if you don't need it. The older units are more reliable as long as you take care of them and replace them with quality parts as they fail. The newer units with their electronic circuit boards will fail in about ten years. read more

I would highly recommend SoBellas. They have taken good care of my parents turning on their heater or evaporative cooler. Joaquin Lerma did a great job and took good care of them. read more

Cooktop line that leads to burner broken. Called said they could fix it today. Tech came and looked and said it had to be ordered. And with parts and labore 400plus. The part itself doesn't cost that much. What a rip off . They mislead you by saying that they will fix it for you then the technician gets here and says no sorry we have to order it and I'll come back sometime next week. Terrible company don't use it anybody else but them they have to pay for stupid commercials. read more

THIS COMPANY WILL COST YOU ALOT OF MONEY!! Whatever their rebuttal to my claim is they will ALWAYS say they worked within their rules but they'll still cost you a lot of money! I RECOMMEND NOT TO USE THEM! CHECK NEXTDOOR FOR OTHER A/C RECOMMENDATIONS. THEIR VERY GOOD AT PARTING YOU WITH YOUR MONEY AT A HIGH COST. BY SELLING YOU THE MAINTENANCE AGREEMENT THEY'LL COME OUT FREE BUT THEN CHARGE YOU WAY OVER THE COST SHOULD BE CHARGED BY OTHER COMPANIES. Their very professional and nice. They give invoices and send e-mails to remind you of your appt. time. Don't you just love that? They'll sell you a year long maintenance agreement. They'll keep putting a bandaid on the problem instead of fixing the problem. I've had them out here 3 times in Talavera area NM. We had a leak in our AC system. The 'Nice' Techs and 'Nice' Juan in Customer Care will tell you that refrigerant is expensive. That this temporary fix might last the summer. And if you start replacing parts it will be super expensive. But instead their strategy is if they had to come back out they'll use stop leak to see if that works, and after that If they have to come back out again they'll charge even more money to trace down the leak. SoBellas knows none of this would fix the problem! It's just a way to keep charging you money. Luckily we hired another company that showed us the actual problem from the beginning and resolved the problem from the very beginning. Two visits. DONE! Turns out we remembered we had a home warranty after buying the house 9 months earlier. We had the insurance company's AC people come out. They charged you what? the tech asked. We had spent a lot of money with Sobella's and the problem was never fixed. Especially the last visit. That's when we started thinking of options. My advice: never get yourself locked in with one company with a contract. They'll take advantage of you. When it's triple digits for 60 days a smooth talker could probably have sold ice to Eskimos. We just had moved into the house and we're dealing with multiple issues. Their last visit we paid $600 for Freon and stop leak. The guy was here less than 15 mins! He was very nice & courteous. DON'T LET THAT FOOL YOU! DON'T LET THAT HAPPEN TO YOU! That's not the first time they put Freon in the system. The point is this insurance linked AC company came out and took pictures of oil stains all around our compressor. OLD STAINS! They'd been there awhile. The evidence of the problem was obvious to the second company. No amount of stop leak fluid would have fixed our problem. WE HAD BEEN MISLED. WE HAD BEEN OVERCHARGED. At that point we knew we had fell into a trap. We contacted the company to give them a chance to make it right. They said they would come out and look for the leak! LOL. After I sent them the pictures of the obvious leaks. The Owner, Mike, will put up excuses and explanations. He'll try to convince you the 2nd company was in it for the insurance money by replacing big parts. I never talked with Mike, the owner. He never gave me the time. All the pictures, invoices, and e-mails I sent them he would e-mail me back with his best offer of continuing to look for leaks. He completely ignored any evidence of wrongdoing by his company. He just wanted to continue business at usual. HE NEVER MADE IT RIGHT! Then he had the nice guy in Customer Care tell me that there was nothing that they would do. Your up a creek. Your out of the money and your AC still does not work in record breaking heat! All along the problem was the condenser coil. Never did the techs from SoBellas show us pics of the stains or tell us of where the obvious leak was coming from the roof unit. We asked them directly if anything was wrong with the roof unit. They would say no. BOTH OF THEM TOLD US THE ROOF UNIT LOOKED FINE. They kept telling us the problem was with the evaporative coil in the unit in the garage. Over and over again!! WE ARE JUST FURIOUS!! We are also mad at ourselves for getting took. I've seen this nice behavior-the bait-selling a contract-and feeling like all your problems were resolved! I bet that approach goes over well with elderly folk in Las Cruces, like 'rich' folk in the Talavera area. Probably the same in Mesilla and Picacho Hills, and in the village of Mesilla and the area of Las Alturas. Ugh. MAKES YOU WANT TO SCREAM! BEWARE!! I RECOMMEND TO LISTEN TO YOUR INNER VOICE :) BY THE WAY, PLEASE PASS THIS ALONG. I'D HATE TO THINK OTHER SENIOR FOLK GOT TOOK BY SOBELLA'S. read more

We just installed a new refrigerated air/heating unit and UV system, and our experience from the time of purchase through the installation process was phenomenal! The work included vacuuming of the vents and omission of viruses and mold. The team (Joaquin, Juan, David, Gamboa, Sergio, and Ariel) are experts in their field and are very professional! The work was completed on a severely windy day in 5 hours. The company also provides a program that includes preparing units for the summer and the winter. The monthly payment is reasonable and includes transportation for service calls placed. I highly recommend this company to service your equipment, to ensure units run as efficiently as possible. read more

a follow up to previous review and companies response regarding our swamp cooler maintenance contracts with them. we approved any repair or part replacement they recommended. when you sign up for a year maintenence contract with them which is two service calls, they must be a spring and fall call. We had a death in family so my manager took care of fall maintenance. they would not let me continue in the following spring for second service call so had to wait for fall to finish contract with them. They had eyes on our equipment for 2 1/2 years and didn't see dripping swamp cooler damaging property wall. I am including condition of swamp cooler AFTER they 'serviced' it last spring. you can't even tell they did maintained them. I would never have them out again. They did t even come out and do the job correctly. How can they be be highly rated with the BBB? read more

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Greg was on time and professional. SoBellas gets our recomendation for appliance repair in El Paso.

I had Sobellas come and do the maintenance on my fairly new heater. The technican was Saul B. He arrived at 8:00am and worked quietly and efficiently and gave me a full report on my heater. He is very professional and respectful of my home. I will definitely contact Sobellas for all my Ac/Heater needs. I have also used them for my appliances. They are wonderful. Theresa C. read more

Hired SoBellas to convert the evaporative a/c on our house to refrigerated HVAC. They did great work. We were having the roofing done around the same time and SoBellas coordinated with Legacy Construction to ensure the conversion would be the best possible. When they installed the new unit on the roof, they located on a different part of the roof, making it no longer visible from the street. We couldn't have been more pleased with the work done. SoBellas also accepts BITCOIN among other payment options, for those who are interest. read more

Greg is a great technician; very thorough. He took his time checking out our Samsung refrigerator and determined all was working fine. We were relieved we did not have to purchase a new refrigerator. Then in late June our washing machine quit working. Again Greg was the technician; he ran the washer through a cycle & he saw the error code it was showing. He took the back panel off & determined the problem. At the end, I needed a new washer - too expensive to fix. Joanna in the office is always very professional, very helpful and does what she says she'll do. read more

SoBllas Home Services has always been on time, thorough in maintenance of my 2 fairly new swamp coolers, and any heating maintenance if necessary, as well as giving me advice related to any other home appliance ipssues. I am glad I got their customer program which I can afford and I have peace of mind they will help me quickly. read more

I whish I had the names of the whole crew. They all did a great job. Juan & David were in charge of this project, and they did it very well. They were very professional and did everything very thoroughly. They were very patient with me explaining how everything works. Answered every question and even offered to answer any future question I have. I am happy I choose them. read more

SoBellas technicians are always polite, neat, and professional. This morning Carlos came out to service my furnace, which had stopped working. He called 20 minutes ahead to let me know he was on his way. Turned out the system was just really dirty. Carlos explained how that interfered with the proper function of the furnace, then he cleaned it out, got it up and running, and had his apprentice go around the house with an instrument to check there was no carbon dioxide coming through the system. All checked out. I signed up for the reasonably priced twice yearly maintenance service and can now relax without my nose and toes freezing off. Thanks, Carlos! read more

Julian R. was competent and reliable. 2nd time we've used the service and good repairs each time.

Fantastic job repair I had a issue with my home fridge so I called Sobellas repair and agreed for start time They arrived on time their tech Julian R was very professional and friendly He found the problem and he had the necessary parts to get the job fixed He also cleanEd the work area They are resonably priced I definitely wI'll recommend this company read more

Hired SoBellas to check my Microwave. They arrived the very same day. Greg the tech gave me a call that he was on his way. He was professional and explained what was wrong with my microwave and showed me the part what that was causing it to " spark" and trip the main circuit breaker. I would use SoBellas again! read more

Good service! Responded in a timely manner. Was able to come out the next day. Will use them again.

Greg and Juaqin were awesome. They kept me informed of what they were doing, why my dryer stopped working and showed me the damaged part. They completed the work quickly and professionally. Very impressed and will become a permanent customer. read more