Worst customer service ever!! Needed commercial door repair called Phil cause sticker was on door. Worst mistake! He shows up tells me needs 2 new door panels hinges new cables and have to order. Tells me I will have to board up my door. After 45 years running an auto repair with 10 overhead doors I know a thing or two. After begging him to help we secured door closed in about 15 minutes without boarding it up. I think he just did not want to get his hands dirty. However secured the door will not work. He tells me 10 to 14 days to get panels and repair. For 6 weeks Phil has me unable to do business as my door still does not work. No calls or updates from Phil. When I call Phil to find out what's going on he has some warehouse girl I never met at factory call me to address Phil's failures at customer service. I had to call to have someone make door work and all it needed was to be put back on track took about 30 minutes and works just fine. Now it's 5 months later and Phil contacts me muscling me and harassing me to have the door panels installed that were supposed to be in 10 to 14 days that I really did not need that he now has 5 months later. He then proceeds to harass my neighbors the other tenants in my building. He even went as far as contacting my landlord. He is incapable rude and lacks any kind of customer service or compassion. Do yourself a huge favor and avoid Phil and Koelinger Garage Door at all costs! read more

I needed my spring adjusted, and I wanted a local small business, not a big chain. He came right away and did a great job for a reasonable price, and provided suggestions for future improvements without being pushy. I appreciate that. read more

During last year's Polar Vortex, when it was - 50° below zero, my mom couldn't get her garage door shut. She frantically posted on a local FB page asking for recommendations. Phil, owner of Koehlinger Garage Door, came out at 10-something o'clock that night and fixed everything. My mom couldn't have been more thankful and has rightfully been singing his praises ever since. Enter my experience: I put an offer in on my new home, and realized that the garage door was the original (1963) manual door. The home inspector also noted some dangerous components, so I had to have it remedied. My mom reached out to Phil to see if he services the western suburbs. Thankfully he does! Phil was friendly and communicative throughout the whole process. Before our appointment date, he reached out to me a few times to discuss the project. He also requested photos. Additionally, I provided him with a picture of the inspection report and the home inspector's recommendation. Even before meeting him, it was clear just by speaking with him that Phil is a genuine guy. When he arrived for the consult, he did his inspection, gave his recommendation and pricing, and checked his stock. (FYI I was able to choose from a variety of colors and window/non-window options.) I was able to place my deposit that day, and received all of the accompanying paperwork about the garage door. One of my uncles was present during the consult, and commented to me afterwards that Phil's prices were very fair. The garage door itself was ready to install a few weeks later. Phil's guy (forgot his name!) was able to do the install whether I was present or not, which was super convenient. The job was done thoroughly and the before/after was a huge difference! The appearance is much improved. I am loving the fact that I have a keypad and it comes with a substantial light. There are further bells and whistles with the "smart" garage door, and I have yet to peruse those features, but I like that they exist! I am completely satisfied with all aspects of my experience: from communication and overall customer service, to the cost, install, and actual product. I highly recommend Phil and Koehlinger Garage Door! read more

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We just moved in to our house and the garage door motor started smoking, we called Koehlinger on a Sunday and Phil called me back within an hour. Phil came out on Monday to give a quote and was incredibly helpful. They installed our new open that Wednesday, I was really impressed by how quickly and professionally everything was handled. Tom installed the opener and did a great job, it only took maybe 2 hours and he was very knowledgeable and explained how everything worked and how to maintain it. I highly recommend! Professional, knowledgeable, responsive, and quick! read more

Phil came to the rescue after my husband broke our garage door after an ice storm. He repaired, inspected and made sure everything was well oiled and working properly. This wonderful man even replaced my burnt out light bulb! As a senior, climbing a ladder is difficult. I would definitely recommend him. read more

Phil came promptly to look over what trouble I was having. He takes the time to explain the cause of my problem and showed me some things wrong with my garage door that I hadn't noticed. He did a quick assessment to give me a quote on replacing the door and my first question is of course, "when can this be done?" He made a phone call and arranged for that afternoon. WOW! The installer, I believe his name was Ron, came a little before the promised time. That's cool because I'm sure we've all had to wait due to issues. He started immediately and had the old door and tracks out fast. He stays at the job and finished not only quick but accurate work and cleaned up everything immaculate. As expected, the door is whisper quiet and the job site is perfect. Thanks for doing a great job and in a timely manner. I highly recommend these guys to anyone need garage door work done. read more

Very professional. Tom arrived within the window of time were we promised. He was very thorough and explained how and when to do preventative maintenance on the garage door. He answered all our questions. Would call them again without hesitation. read more