Surprisingly one of the better adoption centers I've been to. Maybe my standard is slow given the…read moreconditions of most adoption centers I've been to but this one is nice, the dogs don't look sick and even look healthy. Definitely worth a visit if you'd like a new companion to take with you home. May they never forget who they are as a business.

Joyful experience adopting a puppy. He has been a sweetie…read moresince day 1. Staff gets a five star review. Wonderful people.

It seems like one of the nicer shelters in the area, but I had a very bizarre experience that…read moreexposed the staff to be extremely incompetent. In summary, they are punishing adopters for deficiencies on their end. They have a SECRET policy that is completely at odds with virtually every other shelter & rescue. They ban people who return the dogs due to circumstances that the shelter should be resolving or at least helping to resolve. AND they verbally, and in writing, assure you it's completely fine to return the dog. AND they're extremely unknowledgeable, unhelpful, and uninterested in helping or learning. The vast majority of shelters and rescues offer & advocate temporary fostering and foster-to-adopt. Not only does the Norco shelter not offer that, but they will ban you from adopting again if you return a pet! They give you no warning whatsoever, and the paperwork and what they say both assure you there is zero problem with returning a pet. I adopted a dog who had a significant food sensitivity and covered my home with poop. I spent all night cleaning, brought him to the shelter for advice the next day, and they were not able to solve the problem. So I returned the dog after they verbally assured me it was totally fine to do so. I am extremely mentally strong, but that dog was such a sweetheart. The most cheerful, loving, energetic companion who wanted little else than to be near me. Having to give him up broke me. I spent the next week researching, trying to figure out how to resolve the problem. I could not have done that if I were spending all my time cleaning up after the dog. I learned a lot of things they should have known and advised me on. They are the ones who are being paid to take care of animals for a living. I found a solution to every problem, returned the next week to get my dog back, and they told me I'm banned because I returned him. This was my first dog during my adult life. The information pamphlet I was given is mostly useless. I did not get important beginner tips, such as food tips and "Don't let them wander the house until they're potty trained. Kennel training is essential, not abusive. Puppies need to be taken outside for potty breaks much more often than adult dogs. Etc." They set me up for failure, then punished me for failing. One thing I figured out on my own is that there are problematic ingredients in the kibble I fed the dog. The shelter feeds all the dogs the same kibble. They should and could be giving adopters a printout of the brand and ingredients, and advising that if you feed them something else, it could cause significant stomach upset. They should be the ones learning about dog food ingredients and advising adopters which ones are the most likely to cause problems. I knew nothing about dog food and what they can/can't tolerate, and now it appears that I know more than any of the shelter employees. It shouldn't be adopters' burden to test a bunch of different dog foods & ingredients while it's causing their dog severe problems. One of the solutions I mentioned to them was FMT (fecal microbiota transplant). Apparently, this was shocking & appalling to them. They were not only completely ignorant about it, but they considered it to be animal abuse, and cited my mention of it as one reason they would not give my dog back. The first time I mentioned it to them, I urged them to discuss it with their vet. Apparently they opted to stick with their own ignorance. People who react that way to a completely legitimate treatment that they're ignorant about should not be taking care of animals, or be in any position of authority. You can literally go online and buy animal poop from a major US company specifically for FMT, and pet insurance will cover it. I am fighting so hard not to use harsh language. The level of incompetence they've displayed is insane. I reported them to the city council and listed simple things other shelters do to avoid these problems, and they didn't care at all. They're completely uninterested in making simple changes that would improve the welfare and adoptability of the animals, and help the adopters. I seem to have learned more about dogs in one week than they've learned the entire time they've been paid to take care of dogs for a living. The last I saw, the dog became lethargic from chronic diarrhea that he was covered in all day, and which could have been completely avoided and/or easily treated with FMT.

Great animal shelter. No kill animal shelter. Take great care of all the animals. Friendly willing…read moreto help. Always looking for donations for the animals

We had a very great experience here adopting our new baby kitten. The staff was wonderful and the…read morewhole adoption process was so easy. We really lucked out since they were having clear the shelter month, so our adopting fees were free. The whole experience here was just very positive and pleasant especially after just losing our previous cat which would have made it harder for us. We are now very happy again!

Absolute worse I spoke to a lady who has little clue to what's going on services I asked to…read moreexplain what services they provided. Needed to be transferred just to get some explanation

I love coming to this thrift. Staff is always really friendly and helpful. They have different…read moresales throughout the month and very affordable prices. Clothes is a small selection but i love coming here for trinkets and Knick knacks. Today i got really lucky with clothes because they had a 1 dollar clothing sale (everything a dollar and they even had name brands) i highly recommend supporting this place over big chain thrifts .

This has to be one of my favorite thrift store to shop at in Riverside. The number one reason is…read morethat the money goes to pet programs and helps the animals at the Mary S. Roberts animal shelter. Which is amazing because I love animals and anything I could do to help animals is a must. This thrift store has a little bit of everything from clothing for men, women and kids. Electronics, music, movies and books. They also carry pet supplies furniture and kitchen items. I usually find some great items here. My husband and I are DVD collectors and we usually find some to add to our collection every time we go. The prices in the store are great. Not expensive at all. They always have some sort of promotion going on. They have what promotion is going on posted when you walk into the store. They also post it on their social media as well. I know every other Wednesday everything is half off. I know that on certain days of the week they have senior discount days. So they usually always have something going on. If you get the chance to check it out. You should I highly recommend it. Plus you will be helping all the fur babies that don't have homes yet. Help all the fur babies. I know they would appreciate it.

We adopted our new puppy from 2nd Chances Rescue. The process was very simple. Jennifer invited…read moreus to meet the puppy we were interested in adopting. We filled out the paperwork and decided on a time she could do house check and paid the fees and we got to keep our puppy. Our puppy's name with the rescue was Whiskey and she's now called Bean. We also want to mention how reasonable the adoption fee was and nothing outrageous at all. We would highly recommend 2nd Chance Rescue. Thank you Jennifer for making the process efficient.

Called in and was QUIETLY CRYING I fucking sniffled and choked on my words when I said hi and they…read moreimmediately cut me off and responded "I don't do the crying thing" I was told they were trustworthy and reliable and was immediately met with hostility before I could actually speak. They THEN PROCEEDED TO TEXT ME asking if I would have preferred a "fake person" 0/10 stars. Do not recommend.

Walked in for a Dogs Day Out and spoke with a friendly staff member that explained everything to me…read morefor my day out with Coca-Cola. This facility was busy and needed some cleaning. The ladies restroom also needed to be cleaned (light fixure above sink was out/handsoap was empty). When i brought Coca-Cola back I was greeted with a smile.

I wanted to share my experience fostering for Riverside County Animal Services because this entire…read moresituation has been heartbreaking, confusing, and deeply traumatic. I initially agreed to foster a sick black kitten with a severe eye infection. There were supposed to be two kittens, but the second was not there when I arrived. The shelter then asked me to return the following day. I called beforehand and was told they still needed me to come. After driving approximately an hour back to the shelter, no one seemed to know anything about the second kitten or what had happened. Instead, I was urgently asked to take home a litter of neonatal bottle babies because they reportedly had no placement available and otherwise faced euthanasia. These kittens were visibly very sick and severely flea infested, to the point that fleas were crawling around their eyes. One kitten passed during transport home. Another passed shortly after arrival. Others passed despite my efforts to stabilize and care for them. I spent days trying to save them while also seeking veterinary guidance and emergency support. When the kittens passed, I wrapped their tiny bodies in the same blankets they had been packed with, including the microwavable heating block provided with them, because everything was heavily flea infested. I then kept them frozen until I could make the hour-long drive back to the shelter. At no point was I told there was urgency regarding returning their bodies or given any instructions on how they should be handled. I brought them back the same day I volunteered for one of the shelter's "dog day out" programs. Instead of compassion, appreciation, or even basic humanity after everything that had happened, I was told I could no longer foster based upon the "condition" of the deceased kittens. Those statements absolutely destroyed me emotionally because the kittens had already been critically compromised when they were transferred into my care. They died in essentially the same fragile condition in which they had been given to me. What makes this especially painful is that I recently lost my heart dog, Kublai, after sixteen years together. Part of the reason I stepped into fostering was because I was trying to channel that grief into helping vulnerable animals in his honor. My animals are my family and, quite honestly, caring for them is one of the only things holding me together emotionally right now. To be made to feel like an abuser after desperately trying to save these tiny lives was devastating beyond words. I absolutely support rescue, fostering, and adoption, and I know vulnerable animals desperately need people willing to open their homes and hearts. I would still encourage people to foster and adopt. However, I also believe prospective fosters deserve honesty, support, clear medical guidance, and basic compassion from the organizations asking them to take home critically ill animals. I sincerely hope Riverside County Animal Services reevaluates how medically fragile neonatal animals are handled and how volunteers are treated during already traumatic situations. Deflecting blame, especially when it stems from the negligence of the paid employees (ie a supervisor who has never contacted me, sent me home with kittens she knew needed immediate flea treatment, and then accused me of abuse) is beyond horrific. My heart is with the kittens we lost and the ones still fighting. Also keep in mind that I spent over $1000 out of pocket thus far trying to save these kittens. I don't want to in anyway discourage anyone from fostering but at the same time think it's best for everyone to know the realities of it, especially when they will be on the losing end of the blame game.

I had a beyond expectation experience with Mindy and her daughter, even though at the end I didn't…read morechoose to go with the adorable and sweet boys Teddy and Khabib they brought for me to meet and interact with. Mindy provided a very personable, warm and extremely responsive service, made every effort to respond to my inquiry on Adopt-A-Pet and approving my application as well as just answering my questions and chatting with me about my potential cat baby's personality traits and his background story. She responded to emails as late as 11PM on a weekend and her demeanor was always welcoming and reassuring, like an old, caring friend. Mindy's words and actions convey that she truly truly love all of her rescued cat babies and she only wants what's best for them and she works extremely hard to find them good homes. I was very sad that neither cat babies from her rescue matched the particular personality I was looking for (I was trying to fill this big hole in my heart with the tragic loss of a stray cat named Cookie I cared for) and I really wished that given all the hard work she and her daughter put into, I'd adopt either Teddy or Khabib. Despite these big, affectionate sweet boys were not the best match I was searching for, I don't think any less of them, I sincerely hope they will find their forever home they deserve and I cannot be more grateful for Mindy's time, patience and understanding she's extended me and my family. If I had more capacity for an additional cat baby in the future after finding THE ONE, Mindy and her rescue is the first place I'd check out. If you are also searching for your feline soulmate, please look no further!!

Never heard back from them and we were ready to adopt immediately. Both myself and my daughter…read morecalled, (the "are too busy to care for kitties AND answer the phone, so please send a text"), so we texted, created an account online (because they want to know you're "actually serious" about adopting before you can even MEET the cat you're considering adopting.) (I do understand and respect prioritizing the mental health of the cats, but I'm sure the cats, especially the adults, would prefer a compromise, like being required to fill out a one page form on the spot before meeting). Every serious adopter that goes into a pet store and sees one of this organization's animals that they are interested in adopting and is told they have to go through this and this and this step before they can even interact with the cat and know if the personality is a fit. Everyone loses out. In my experience, even if you do go through all the steps, they won't call you back, and a cat that could have had a home I know had that opportunity taken from them because of the seemingly righteous or superior attitude of the rescue people. They surely know how many people go in and out of those cat and kitten rooms at the Animal Friends of the Valley shelter. Having a few people go in one at a time to meet one particular cat, I don't feel, is any more dangerous or unhealthy for the cat than them losing the opportunity to be adopted and eventually being put down. I just don't understand rescues like this. If you're too small to actually help, then let somebody else do it.

I C.A.R.E. -- our life wouldn't be the same without Monty. From start to finish, the love and…read morededication this rescue shows is incredible. The team is compassionate, knowledgeable, and truly puts the dogs' well-being first. The adoption process was thoughtful and well-organized, with clear communication every step of the way, making it obvious how much care goes into creating the right match. We are beyond grateful for Monty and for everything I C.A.R.E. does to give dogs a second chance and loving forever homes.

I cannot say enough positive things about this organization. My husband was a little nervous about…read moreadopting a rescue, but this company and our foster mom were so amazing and responsive throughout the process. Our foster mom (kelly) was extremely responsive and raised a litter that was well mannered and incredibly behaved. I appreciate that she was honest but also thorough and selective on the puppies placement. Finding the right fit for both puppy and person is incredibly important for their forever home. Since adopting our pup, we consistently advocate for this organization, and their commitment to proper placement of pets while also keeping them out of the shelters. Foster parents don't get enough credit for all they do and I'm incredibly thankful for all their work

She is completely a scam. I adopted a dog through her early one morning and brought her home! I was…read moresurprising my fiancé with a new pup, and he was very excited! Once we picked up my stepdaughter from school and introduced her to our new family member, we noticed that the dog was skiddish near our daughter and tried to nip at her. My fiancé unfortunately decided that it was best for her safety to return the dog back to Audrey, and I did that same evening. Audrey informed me that she would refund the adoption fee to me but never did. I kept calling and texting her to receive the adoption fee, but she never did. The same dog named Nova was adopted a day or two after I returned her to Audrey, so she received double the adoption fee for her.

As the name says, it definitely is safe haven for our furry friends. If not for Audrey, I don't…read moreknow what would we do with our precious little Mocha. She's everything you can imagine you would want for your dog...caring, compassionate, first patient and a lot more. She took our baby in right away to care for him when we were challenged with unfortunate circumstances. She's so understanding and hopeful. It was a crying mess for us but It really is comforting to know that your fur baby will be in good hands when everything else is so uncertain right now.

Very kind and patient owners love my dog and they do a good cut too! She comes home smelly clean…read moreand always with a holiday bow and handkerchief!

Competitive pricing and love the haircut! They really took care of Charlie and she'll be definitely…read moregoing back!