Great animal shelter. No kill animal shelter. Take great care of all the animals. Friendly willing to help. Always looking for donations for the animals read more

Good place for a furry-member. I recommend visiting the location. Small shelter with a lot to offer.

I've been here a couple times to adopt a dog. I was told that this location is a no kill shelter. My understanding of the process is that they hold onto the dogs for a period of time to see if they can find the owners. They post a date that the dog becomes available. Make sure to check the website because they are closed multiple days and have different hours. Show up at specified time to get a number for your chance to adopt. My number was not called on the three different dogs I tried to adopt. I'm happy there is a big interest in adoption. If nobody shows up for the drawing the dogs, the dog is adopted on first come basis. * tip make sure you park in designated areas because they do ticket . * make sure to have your CA ID , one person in a household can get a number for the drawing. Come and look at all the dogs. There were a lot of bigger dogs available for immediate adoption. read more

Norco Animal Control Shelter - This baby was adopted by some lucky person - Animal Shelters Near Me - Norco, California

The lottery system is rigged came into adopt a kitten today had 2 shelter workers put into adopt the same kitten while they're on the clock... of course the odds are gonna be against one person to shelter workers. on top of that they didn't show the chip number when the number was called read more

We Took our Girl Scouts for a tour of the animal shelter. As we arrived we were greeted with happy faces who were very knowledgeable and kind. They gave us a tour of the facility which had a variety of animals not just dogs and cats. There were chickens and birds, a turtle , horses, a pig, emu, and goats. It was so nice for the girls to be able to see how animals should be treated. They had a nice play/petting area, and seemed clean and maintained! Thank you so much to the lady at the front desk who gave EVERYONE A fun stuffed animal to take home after their tour! You were kind and we really appreciate you letting us stop by and donate some items and take the tour!!! Two thumbs up!!! We love Norco!!! From :Corona troop 2013 read more

Norco Animal Control Shelter - Troop 2013 - Animal Shelters Near Me - Norco, California

Staff was wonderful and extremely helpful. We adopted a 2.5 year old Belgian Mall. She is super sweet and loving. The staff took great care of this sweet little girl.... we look forward to memories with our newest fur baby read more

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I'm only giving a two because of helping for another animal and letting me know the animal was chipped. I found a cat in my yard and posted it on ring and other sites waiting for the og owner to come to me before coming to them. But on the side note. They are VERY nosy about other animals that doesn't pertain to the original reason why I came to them. But whatever. Gotta spend money I don't have to keep them from sending a fine :) It really shouldn't be like this. But I guess this is what the rest of us get for not taking care of our animals correctly read more

Officer Morris is amazing at her job! We have contacted her on many occasions and she always goes above and beyond for the animals. The shelter is small but very clean and the staff are very helpful. read more

Misleading and false website info. Makes me think they really do not care about the animals in their possession or they wouldn't make it so difficult for someone to adopt. Ridiculous is putting it politely!! Only 1 star because at least the rude lady did answer the phone when I got there to find out it was closed. The website makes it seem like you can just come on down during open hours and pick out a pet. Not the case. Shouldn't be doing this to people in these difficult times. We have enough to deal with besides fraudulent businesses. read more

Amazing people, amazing service! We adopted a kitty from them and they were extremely kind, gave us lots of advice too! The property is clean and well managed. They even told us about their volunteering program on the weekend which I think is great for kids too (as long as the parents are with them) ... overall I think this location is great read more

This is Luna she went missing today 10/31 at around 11am.. neighbors said they saw her but shooed her away we haven't been able to find her ever since.. please keep on the look out we're hoping someone will see his and return her back to us ... please call or text (909)-485-3365 read more

Norco Animal Control Shelter - Luna - Animal Shelters Near Me - Norco, California

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This shelter is on the smaller side compare to Riverside and Orange County. There's about 30ish kennels for dogs and around 10ish for cats. There's also a section for bunnies, ducks and turtles. We also heard a pig squealing somewhere - but no where to be seen. We saw the rates real quick, kittens are $77 and adult cats are $67. Adult dogs and puppies are a little more but it's less than $100 (not including license). Save a life! Adopt a pet at any animal shelter. read more

I'm super disappointed with the pet lottery process. We were told to get there no later than 10:45 am and right at 11am someone came in. One of the employees said to the other employee "it's 11, should we let her?" And the other one said yeah. If you're going to do a pet lottery at least make it fair and say no to people that are late! read more

When a crow appeared on the back of my property hopping to find shelter, unable to fly, I got in touch with Norco Animal Control. Within 20 minutes the truck arrived with Melvin Sparks III. He had a portable cage, asked to view the crow and it's location. I watched as he captured the crow gently placing it in the cage. The crow settled down immediately. Mr. Sparks mentioned that the crow was a young crow and perhaps had possibly been attacked by other crows. He said he was going to take the crow for recovery to a very pleasant lady in the area who nurtures and gets them back in the air. It may appear to be a small incident but point being, it was hectic for the crow, bothersome for me, and Mr. Sparks solved all the issues with the most positive friendly attitude possible. Carol Duensing - Peppertree Ranch. read more

Got my pup here back in March 2017. Best dog ever! The staff was amazing and helped a lot! They were very friendly and happy my baby finally got a home. read more

ANIMAL CRUELTY!!!!!!! Worst customer service ever!!!! Staff here don't have a kind heart for animals. I took a stray kitten that still needed to be bottled fed, tried to get it back because I heard they euthanize little kittens that need to be bottle fed. Receptionist was so rude and careless about the situation, I believe her name is Sharie. I would have never taken the kitty there, if I knew it was going to be killed. I asked if I could adopt it and she said its going to be a long wait before it's available for adoption. I called back an hour later to find out that they already euthanized it due to a "broken spine and leg" which is not true!!!! They lied and gave me a false reason to justify their murder. It was in perfect shape, I bathed it, fed it, played with it and tried my best to find it a good home before sending it to the shelter. All of this happened within two and half hours. Didn't even give the poor baby a chance. Do not take any animals here. read more

TL;DR = DOG POOP Poor conditions, undersocialized dogs, worst adoption process, unreliable medical vetting, not all vaccines given prior to dog release, FLEAS + TAPEWORMS Pls, Yelp overlords, let us give places 0/5 stars. I would pay for that. No, seriously. Has anyone ever asked you to edit a paper and you look at it and there are just so many things wrong that you have no idea where to start? THIS IS THAT. First of all, if you're looking for somewhere to adopt from where they care 0% about who ends up with their dogs and where they care 0% about the wellness of the dog, STOP LOOKING. YOU'RE THERE. I originally looked into this shelter 2 months ago about a puppy they had (and Mercy was her name-o). Turns out, their adoption process is just to show up on the release date during the first hour of their business hours. It's a random lottery drawing. Whoever's number is picked, gets the dog. SEEMS LEGIT. So we drove an hour up to Norco, taking the morning off work, just to find that her release date was moved back 2 weeks because the dog was still on medication for something they wouldn't tell us about. We were NOT notified and had called to check 2 business days prior to her release. And it's no wonder that these dogs keep getting sick. They let them walk around in their own POOP for ages and there aren't any wind and rain-proof barriers up in these concrete and metal pens they have (which are always cold and wet). I wise up and call the day before the next time - her release is delayed again for 3-4 weeks. I call every few days to check up on her progress, and they're not at all knowledgeable about her actual medical condition, except that she needs an eye removed. No one can tell me WHY, just that IT'S HAPPENING. At this point I really don't want to feel like the effort's been wasted. We drive up again, lose the lottery, and she goes to someone else. Oh well. They know literally nothing about those people, and all they had to do was sign a paper and hand over $108. SOUNDS LIKE AN A++ PLAN. Luckily, we found another doggo that got attached to us pretty quickly (Jane). So we take her home. The very first poop she has in her new home (not IN in, but you know what I mean) has tapeworms. And as the vet told us, THAT MEANS FLEAS. She's starting to display a little lethargy and has had irregular bowel movements, so I take her to the vet the very next day. Norco's contract DOES say a refund may be sent out if the dog shows medical issues within 3 days. Paid $140 for her deworming, and her rabies shot BECAUSE THEY DIDN'T GIVE IT TO HER BEFORE LETTING HER BE ADOPTED. Called Norco up at the first opportunity, and they said "No, sorry, we know the contract says we will refund you the adoption fee if the dog shows medical issues, but you would have to surrender the dog back to us. You should have just brought her back before taking her to the vet yourself." LIES AND SLANDER, WOMAN. The contract says "If a veterinarian determines that the pet is ill within 3 days of the adoption, then a full refund will be issued." I repeat. Literal dog poop. Irresponsible dog poop. Smelly dog poop. Sorry I don't have the same poop-poor standards of doggo care! *throws hands up in the air* read more

Living in Norco Hills I was happy to support our local shelter and we enjoyed coming to this shelter. You won't be overwhelmed with animals and there's enough staff to answer questions. You can interact with the animals through the cage but most of them have an "available" date. My daughter really liked a fluffy kitten but because of their policy with a lottery it couldn't be a typical go pick out your kitten visit. I had my husband go back on the available morning to put his name in and he said there were 30 people there for the same kittens! I feel bad for sending him and wasting his time. Then, we had to explain to my daughter the situation. Of course there's tons of other adorable kittens but we will definitely look at other shelters or rescues to avoid any issue of finding one we like but it not being available. The system should really be first come first serve so people don't waste their time and other kittens can be adopted. read more

I wanted to adopt this husky and naturally we asked what the process was to adopt him and they explained that the availability date is the only date to try and raffle for his adoption. For this husky it was set on 12/15 so me and my boyfriend waited. Today is 12/11 which is 4 days before he was supposed to be available, we came to visit him which we have been doing every single day since we found him and they told us that he's been adopted even though they specifically stated that we can only adopt him on the 15th. The lady at the desk told us that they moved his date up to today and honestly I am so disappointed with how unfair this shelter is. If I could leave zero stars I would. I recommend people to NOT GO TO THIS SHELTER. THERE ARE BETTER SHELTERS OUT THERE THAT ARENT UNFAIR LIKE THIS ONE. read more

These lady's are awesome.. Every time I have to go pay my tags.. Or when we got a dog and they did not have a chance to have all their shots yet. And I call with questions.. These lady's have all the answers.. one time I was late.. So I just had to pay for 3yrs and they waved the fee.. All the animals in the shelter are clean with clean kennels.. I went to a new vet and they would only give me a one year shot.. Even tho my dog was up to date.. so I needed proof.. I called the shelter and they helped me. So my poor dog would not need a extra shot next year.. She would be good for 3yrs.. read more

I adopted a mini poodle from here and my dog is amazing, she is smart and was so easy to train. Adoption process we t smooth as well... I would definitely adopt from here again. read more

Great shelter! I highly recommend this shelter. I adopted my German Shepherd (Kala) from this shelter and she has turned out to be an amazing dog. Most dogs adopted out are found as strays in Norco that nobody claims. It's hard to understand why because all of the dogs seem to be super sweet, healthy, adorable and majority of them are purebred. I saw other purebred german shepherds, boxers, dobermans, great danes, and even an english bulldog. A lot of cute mixes too like puggles, etc. it was hard to just take home one dog. VERY reasonable adoption fees too! I was able to bring my current GSD in to meet my adoptee to make sure they got along ok. Obviously they did because I ended up adopting her. All the dogs there seemed very healthy and I was happy my adoptee didn't have kennel cough. It's common in shelters due to the large amount of stressed out dogs in close proximity. You can pretty much expect it but she's healthy as can be. My only complaint would be that I thought she was already spayed from her online profile. Come to find out she wasn't so that night she was taken to a nearby animal hospital and spayed. I had to pick her up from the hospital fresh out of a spay (fully awake though) and I felt bad that she now had to come into a new environment. A day later though she had tons of energy and acted like her surgery didn't even phase her. She healed perfectly and didn't even have to wear her cone after a day as she left her suture alone. Now she is having tons of fun going to the dog parks with me, walks and being a spoiled inside pup. Thanks so much Norco Animal Shelter for allowing me to find my sweet Kala. read more

I really don't like the way this place handles dog adoptions. Rather than doing first come first serve, if there's a dog with multiple interested parties they have a day where they have a lottery, ask you to get there really early, make you wait an hour then draw a token with a number on it. I didn't even see the token in the bowl of the guy who won (there were only 4) so I think it was fixed from the beginning. The guy who won actually said he was going to keep the little poodle outside in his yard. I offered to buy the dog off him so the little guy could live inside a house and be cared for and the grouchy lady at the front desk said I had to leave. Really lame system! Steer clear and go to a better shelter or better yet a rescue group where they have an application and vetting process where some asshat who basically wants to recreate the shelter outdoor cage system at his home wins the dog because he knows the lady behind the counter. read more

Just adopted two kittens. :-) They were surprisingly very clean, flea free, people friendly, and socialized. I am very happy with our new additions to the family and would highly recommend them for your next adoption! read more

We adopted a beautiful min pinscher from this shelter. I went to vet thinking I could pick her up after spay but they only allow pickup at shelter after closing. I only wish they would have allowed us to bring her home when we adopted her. We had the vet doing spay to give her heart-worm (34)test. Adoption (94) fee and rabies (20) read more

We adopted a sweet cattle dog puppy from them. The lottery system is a little weird I'll admit but I'm very glad we got our girl. My fiancé went there almost every day for weeks to visit and she was well taken care of with daily walks/playtime, clean water, and treat time. The employees here really know dogs and some people are upset to see poop or fleas but I imagine it's really hard to keep everything perfect every second of every day. Like one of the dogs there had fleas when I met her and then when we saw her again she had been treated and seemed way more comfortable. The staff really care and even gave us a bag of puppy stuff to get started and helped us with any questions. I think if you're an animal person and you're kind to the staff they're very willing to work with you. I recommend this place for adoption and encourage anyone to donate things to help them out. Plus they help after adoption if the animal has any medical needs which most shelters don't offer. read more

In the beginning it's was fine just a trip to the shelter happy to bring home an animal but their employees ruined that moment on the side of the cages there was caution tape that was placed incorrectly there was a lot of walking room enough for 2 people side to side and seeing how the tape was attached to cones and not blocking any path we walked past the cone afterwards a worker approached us and instead of saying hey you guys can't be back here or any other imaginable way the damn stupid annoying and ignorant employee said do you not see the caution tape it took me a second to realize damn she's serious what a stupid question to ask seeing how the cones and tape was not blocking the path and on top of that she came out in second after us going past that area showing she has had her eyes on us since we entered the cage area which felt weird knowing she was watching us the whole time felt like there was no space and no privacy it's just the disrespect and unnecessary attitude and approach she brought towards us to the point where she had told a security who was more understanding of the situation seeing the cones and tape were no where near by honestly why the hell would I waste my time arguing with a person who gets underpaid and hates their job it's just sad to see how just because she was having a bad day she had to ruin ours I tried to apologize 3 times she would glance at me and look away thinking she's better or something to end off this review don't go there help shut this shelter down the dog's were stepping in their own fesses the cages always smell like urine employees are disrespectful and immature mindsets and also think about it what type of trauma a dog goes through in that shelter where when an employee came out all of the dogs went quiet and back off away from the cage doors that's not normal I'll end this off by saying don't go here the only creature with respect were the animals don't give yourself a headache by coming here! read more

I called to find out about adopting kittens and they told me to look on their online platform to find ones we might like. My grandma is stuck at home because of Covid and wanted kitten companions. She has everything ready and has looked forward to this for months. We found ones we wanted and went to the shelter...all ready to take home these precious kitties that need a home, right? WRONG! On the phone they never mentioned you have to fill out an application then you put in a LOTTERY to POSSIBLY get picked to adopt. It's my experience they NEED homes for these animals. But they seem to think the best way to do that is to make people wait a MONTH to possibly get one cat at a time. If they have that many people trying to adopt then good for them. That's not the impression I get from most shelters. Why make it SO difficult to help take an animal to a good home?! I will never return to this shelter and I am so disappointed in their professionalism and hearts to get animals adopted. read more

WORST. SHELTER. EVER. Rudest workers I've ever encountered in my whole life. When I was in the cat room I overheard the 'lady' (she wasn't a lady whatsoever, she's not at all deserving of that term) talking bad about me to another customer making rude comments about how girly I am... I work in customer service and I couldn't even IMAGINE ever doing that! Not only that, but the dogs were obviously freezing cold and some even had horrible eye infections. These dogs were treated by the staff as nothing but annoyances. I took my money down the street to Mary S Roberts Pet Adoption Center, where the staff was INCREDIBLY kind and very clearly cared about their dogs, and I got a sweet little puppy who I've completely fallen in love with. read more

The staff is extremely rude and unhelpful. FYI: This is NOT a no-kill shelter. The woman actually told me that they have to "get rid of the of the ones that have been there a long time". What a kind and gentle way to put it. You can tell they LOVE the animals there. ::eyeroll::: read more

Got my pup here back in March. Best dog ever! The staff was amazing and helped a lot!

Great service was able to get a dog with no problem and the front office ladies were very nice and answered all questions!

Back to Dr. Cha for foxtail removal on my second dog. Removed 4 with no sedative! She is awesome!!! Just found out one of my dogs former vets works here now, i recommend her as well, Dr. Lorkowski read more

A place that really cares about their animals. Kind and helpful. The director has provided us with a tour and it's apparent that this shelter provides good care while their animals are with them. read more

Planned out our "route" on "clear the shelter day". This was our first stop. I had done research and made a list of available altered dogs so we could take it home the same day. We live in a different county. I walked in and 3 amazingly friendly staff said "hello" and how can we help? I gave them an animal id# (1 of 3 that I had) . They brought him right out to the visitor area and we adopted him! Oh well, 3 hours (!) of research was worth it. We got "Rusty" a golden retriever/irish setter. Beautiful! Sweet dog. Only thing I would have liked is that he had come with his rabies shot and microchip. Also, he was neutered at a nearby clinic (starlight) and it was a "scrotal" procedure not a "pre-scrotal". I took him to vet and Rusty was "extremely" uncomfortable getting those sutures out! In one vet techs 9 years of experience they hadn't seen anything like it. Also "LOOKS" as if he wasn't neutered at all due to swelling. They said if it looks the same in 2 weeks bring him back - maybe neutering didn't "take". So we'll see. read more

Extremely nice staff! We were there on "clear the shelter " day and were attended to right away. Found our dog that day and he is amazing! We had trouble at other shelters but this one is just the right size - kennels are clean and large. I just wish they would have microchiped and given a Rabies shot. Again, terrific experience. It had a small town feel there. Nice read more

Honestly, I do not use the word hate often and I save it for when I really mean it and when I say I HATE this place I mean I fucking loathe this place with a purple passion. Basically my bf and I were notified that our dog (our heart and soul) had been taken to the Norco animal shelter so we went down there to check and sure enough he was there but since we were his owners it was going to cost us almost $300 to take him home so we waited a couple of days and was gonna have a friend of ours go and adopt him for us and when we called to enquire about him they told us he was unavailable for adoption because they were taking him to the vet for a cone cos he was playing with his stitches too much (from them neutering him) and so the next available day to adopt him we call and they told us he got adopted on the 29th which is the day they told us they were taking him to the vet! So now I don't know what to believe and I have no idea where my bear is. They also took him off their online database (petharbor) on the 29 and he has yet to be put back on. What have they done with my dog?? I am so worried and don't know what to do at this point I need some answers. If anyone can help me get to the bottom of this pls get ahold of me. Thanks and good luck. Stay clear of this place I feel so sorry for the animals who get taken there read more

I wouldn't count on getting your pet here. My girlfriend and I went looking for a dog and fell in love with an alaskan husky, his adoption date was on 12/15/18 so we went in every day to visit him but today, 12/11/18 we found that he wasnt there. Upon asking about why he wasnt there, apparently his adoption date was moved up. Mind you we were going in every day they were open and there was no mention of his date moving up. I even brought up the fact that his adoption date wasnt until this Saturday and the woman behind the desk apparently didnt know anything about it. The staff also rude every time we went, and the dog kennels were always dirty with poop. Like the reviewers before me, I would say stay away from this place, the adoption process is ridiculous, we never got to actually interact with the dog, just basically pet him through the bars and we were told there was a lottery process on the day of adoption, which apparently means if your friends with the people that work there you get to move up 4 days early. read more

I have dealt many times with the Norco animal shelter, every time with caring and compassionate staff. Today I needed a simple but necessary support function that I thought they could help me with; I needed a letter identifying my two dogs were current with their rabies ( I could not locate my original recite) as required by our local dog groomer facility. The staff at Norco animal control shelter had an email to me in less than 3 minutes along with instructions to call them if there was still any question with the groomer. Being an animal oriented town, there can be large influxes of varying types of animals, ranging from horses to camels to turkeys. The shelter and staff have always been five stars with a clean and well staffed office. I am not sure what all of the issues are as stated in other posts, but my experiences are for a 5 star rating! read more

DO NOT go to this shelter. The staff is HIGHLY deceptive and has no qualms about straight up lying, even if it puts you in jeopardy. I went in to see a dog; was lied to about its age. Told that she was 2-3, she was 6 yrs old. I was not told she was 3-days postop. She was released WITHOUT an ecollar, WITHOUT abx, WITHOUT PAIN MEDS. I wasn't given the option to purchase the meds, either. The first clue was the blood I found in my car and later on the pavement. The dog bit me TWICE (no pain meds!). NORCO ANIMAL SHELTER refused to collect dog. My options were to risk further injury and take the dog in myself or, call the other agency who would put her down. After my husband was nearly attacked, we had no option but to call the other agency. We incurred additional costs for the euthanization; and, the animal control man was nearly bit, too. NO ethics, the treats in the goodie bag expired in 2014!!! DO NOT GO TO NORCO ANIMAL SHELTER. What a horrible experience read more