We had an appointment at the Fort Myers SS Office and I never thought I'd be leaving a 5 star review for a government office but I have to now. We dreaded going in to simply change our address expecting the need to go through bureaucratic nightmare but what we got was fast service, a friendly and helpful representative and we were amazed at how smoothly it all went. read more

We had an appointment and were in and out ahead of schedule! Very organized, knowledgeable and helpful! Thank you to the wonderful man who assisted us at #7 today for our 9:10 a.m. appointment. read more

(November 24, 2025): I visited the Social Security office in Fort Myers, Florida (Suite 25) on Monday, November 24, 2025 around 9:20- 9:30 a.m., and the lady at the entrance who was checking appointments was extremely rude and impatient. She didn't take the time to listen to why I was there, and her attitude was very unprofessional. When people come to the SSA, they deserve respect and basic courtesy, and sadly that was not my experience. read more

Excellent service. They took care of my concern in a snap and even allowed in my spoiled ESA dog!

Line was long, but the desk clerks were very helpful, very Professional and knowledgeable of all issues at hand. With that said, waiting in line without an appointment went fairly quickly. Once it was my turn, they addressed all my questions 15 mins later I was out the door. Thank you for your kindness! read more

The Associate for starters. Giving me an attitude and cutting me off when I'm trying to explain my situation to her on the phone but then proceeds to say she's not being rude when she's been giving me a bad tone the entire call and was so eager to end the call quickly as possible as if she had anything better to do. read more

Ask for Eric! He is amazing! He took care of my problem in less then 5 minutes and was so kind and courteous . My marriage license and name change request has been sitting for a month because of the high volume traffic for social security cards. He found my papers and took care of everything for me in a very timely manor and made sure everything was correct for me. This is a man who enjoys making people have an easy day, and is so kind while doing it. I 10/10 recommend asking for him if he is available to help you. Thanks again Mr.Eric I appreciate you!! read more

I was prepared to wait in a long, hot line and put this off for a month based on the reviews. Much to my pleasant surprise, I was in and out in 10 minutes. You t was a Friday morning, last day of the month, 9:20am. No line, no wait, service with a smile, I have 0 complaints. Maybe I got lucky, but it was a really good experience considering it's a SS office. read more

Worth ever. Can't believe how he treat my friend and how he talk to people. My friend was so new here in USA and He need help with his social security. The guy on phone not really help and he give us really hard time for my friend first time here. I so sorry to say it but he racist . read more

If there was an option for a zero star, I would have checked that. The front staff is very rude and unprofessional. The security guard yelled at me for not having a mask. The person at the front door yelled at me because I did not know I was supposed to go to the kiosk and check in. It was my first time there. I have tried to make an appointment and was redirected to the national phone which is no help at all when you want to schedule an appointment. read more

If you do not have an appointment, you must wait in your car in 95+ degrees weather for an hour, even though there are plenty of seats available inside air conditioning. Rows of empty chairs! Ridiculous! The lady at the door refused to let an elderly man using a walker in to sit. Unbelievable! Also, no entrance unless you are wearing a mask! Really? Even airlines & doctor offices no longer require face masks! This is Florida! Rude, Rude, Rude! Should be rated -1! read more

Spoke to a gentleman in the office for over 20 minutes, he was courteous and helpful with all my questions. Would recommend this office and I only waited one minute to connect to a operator. read more

it is difficult to navigate web sight with my name, social security number, and email address

Doesn't deserve even one star for the Fort Myers office. It is understandable the office is closed right now and people are working from home, however, people answering the phone, are very rude and some don't know the process in order to get things done. Not helpful. Not professional. They are the.worst.ever. Can't say it enough. read more

My Mom and I have been here twice, both times without an appointment. We are both quite pleasantly surprised at the efficiency and short wait times, we really thought we would be in for a much longer wait and both time it was around 25 minutes after signing in. More importantly, the two staff members that we dealt with, were both incredibly caring, compassionate, and knowledgeable and helped us quickly and effectively. Such a better experience than we imagined and much better than the Social Security call in number. Thanks so much for making it so easy! read more

If I could give them zero stars I really would. It's sad in every way, to go to this place. I got married and was super excited to change my last name but was treated with complete disrespect from start to finish. I came prepared all the forms filled out and my papers in order. I was an easy breezy case! Come prepared to be yelled at, no drinks inside, and wait a LONG time!!!!! It's sad that this is the attitude that my tax money pays for. read more

The most unprofessional and least customer service have ever received. The attitude give for asking a question is ridiculous, then when you ask for an appointment they say no not a good enough reason, just mail in your ACTUAL IDS and then we will mail them back to you - such a secure way to handle confidential information, but while you are holding they hold music will tell you ALL about social security scammers and to be aware! Then the hang up on you, and when you call back you, you don't get the local office you go to a genic one because apparently they don't want to talk to you. Unfortunately I am not alone i have multiple friends who have received the same type of treatment, god forbid your kids who is under 18 needs a replacement card, good luck! read more

During these trying times you would think the Social security office would have More compassio. I've called twice today first to get hung up before being told my sons claim is a first come first serve basis. Which I understand but it's been since Jan 2020. Then the second person told me it's pending which I know is a lie. It's been approved they just aren't doing their jobs on their end. read more

I find it hilarious that it's almost been two years and I still have yet to get my Social Security card.I have came to this establishment eight times. And I've called them four times and they are telling me the exact same thing. It's like a circle loop of hell. I'm not gonna excuse my language because I'm tired. This is ridiculous I can't even get a job because I can't get my social. Fix this and it's not because of Covid. read more

Took my adopted 3 year old son to this office. He is in a wheel chair. He can't walk or talk. They cancelled his SSI. He has a brain injury from birth. The security guard tells us to lock his wheel chair because she didn't want him near the water fountain!!! Who does this woman think she is?! Unbelievable! Evidently the staff here doesn't realize they are paid from taxpayer money. Necessary evil, this place. Zero stars if I could. read more

I have to admit I went into the office anticipating the same experience as Heather L., but I was pleasantly surprised, other than the female security guard yelling at people, I made an appointment, brought all of the required documents and was called prior to my appointment time. The man at window number 7 was very professional and polite I forgot to get his name, I applied for my social security retirement benefits and the whole process took less than 30 minutes. So for me it was a pleasant experience. I expect making the appointment and bringing the proper documents helped! read more