I recently needed to renew my driver's license and I opted to get the Real ID one…read more So for that you need to show up in person at the DMV to make that process happen. First I made an appointment online. It was easy. Then I showed up at the office, which opened promptly just minutes before 8:30am (which was my appointment time). I got checked in and got called in within 1 minute of sitting down. The whole process inside the office took less than 15 minutes.. Great experience.

My appointment was at 9:45, and I was out the door at 9:51. I know it's not always like this, but…read morea delightful experience.

Very nice, clean and pleasant people working there. Officer was polite and greeted me I came into…read morethe door. I didn't have to wait long, the representative was nice and helpful.

I recently had an interaction with Wendy from this office. She was so helpful, patient, couteous…read moreand professional; while worker during the government shut down. You would never know that Wendy was working during such a chaotic time. She even called me back to tell me something else about my husband's account. I didn't recognize the number and I did not answer it because it came up as a "Public Service". She called me 5 times and the fifth time from her personal phone to be sure I had all the information. Thank you Wendy!

"Standing in a two-hour line makes people worry that they're not living in a democratic nation…read more People stand in line for two hours and they go over the edge." David Sedaris, Santaland Diaries I was just listening to a colleague kvetch about a 7th-circle-of-hell-ish visit to the Providence/Westminster St. Social Security office, so I was compelled to write this review. The first step to changing your name (in my case, marriage) is to first change with Social Security, in person. When I discovered that you can go to any office in the state, I decided to give Pawtucket a try just after they opened at 9, fearing the worst and clearing my calendar of obligations for the morning. It looks like I imagine the Social Security Office where Carol, Marcia, Jan and Cindy might have walked into when they changed their name to Brady. There was only one person in front of me, and then I sashayed up with my documents, slid them under the glass, and DONE in 10 minutes.

Wait time was only 30 min, which was reasonable. They were unable to complete my transaction…read morebecause I was missing a piece of random paperwork...which happens. But the woman behind the desk was very rude with me, considering that in my case, the error was made by social security and not by me. She also told me the wrong piece of paperwork to provide and when I went back with exactly what she said to get, I still didn't have what I needed, and she didn't seem to care. She said, "I could help you, if you had all the paperwork you were supposed to have." All attitude. Bottom line--the facility itself and wait to be seen were reasonable, she was NOT. Woonsocket SSA is much better--go there if you have a choice! They were helpful and friendly!

I had a very pleasant experience with SS office in Worcester…read more I actually had two appointments set up for the same day, one for a new card because my card had in correct name and one to sign up for Medicare. I had to go home and get my marriage certificate from my 1st appt but was able to complete both tasks when I arrived for my 2nd appt with Ms. Lebron who was very helpful, pleasant and experienced. I wish I had the name of the first rep who helped me with my card because she also was very helpful.

1st I want to aknowledge that I am fully aware that writing this review does absolutely nothing…read morebecause they don;t care at all . No one cares that they are rude and unhelpful. I received a call from someone there because someone retrieving my records realized i had three names. My maiden, Married, Divorced and then remarried they couldnt figure out that the three names were the same person. So this person made me an appointment and told me to make sure to tell them I DO need to provide them with divorce , marriage and my ID . I had recent surgery and I was not able to go to my appointment. after calling to reschedule and waiting 45 min to get a person she said Social security office can you hold. and then continued to put me on hold but it hung up. Went through this twice . finally got someone to reschedule who told me I don't need an appointment and I had to argue with him to just get an appointment. So I go there WITH an appointment still waited 45 min. My mother was with me who wanted to ask them questions because she has been trying to make an account and we have not been able to make one no matter what we did. So SS gave my mother a phone number to call. So you cant get a person with that number she gave me it just tells you what to do which we did all that but needed help. Nope they are useless there . Prior We put her phone number and all the needed info but when it came to verify it said they couldn't match the number . ok I put all the information in correctly but it couldn't match. Tried to make the appt to go to post office to verify identity but kept saying they couldn't find the information . even though mind you it had already sent 2 texts to her phone. I called to see if someone there could help. waited 30 min before someone finally picked up and he kept telling me to " follow the directions online" i kept saying that's why I'm calling because its not working and going in circles on line. HE HUNG UP ON ME. I called a second time to make appointment for her to go down there because doing online over and over and trying to make account was just a circle of frustration . and HE answered again i asked to make appointment and he said she don't need appointment and to FOLLOW DIRECTIONS online I tried to explain that its not working its a big circle not able to do it. and he very rudely said you just have to go online and follow the directions and HUNG UP ON MY AGAIN. Seriously? my elderly mother is trying to just make an online account and I ended up getting hung up on. So I called back to get his name because he needs to be reported, and sure enough he answered again and i asked for his name and HE HUNG UP ON ME AGAIN. this person needs to be reported but who would I call that would actually give a shit???? Needless to say my mother will be trucking down there tomrw to sit there for an hour for them to not help her. and she wont be getting an online account because I know they wont be able to help her with this but she is so frustrated she said she will just go down there. This place is a total total shit show . I understand they are busy. I don't care I worked in an ER for almost 20 years I know what its like to have a busy busy shift and I was NEVER rude to ANYONE in all the years working there I wouldn't go out of my way to help someone who was yelling at me or whatever but never would I be rude . I also worked in a medical call center so delt with rude people daily and still I was NEVER EVER rude to ANYONE. He needs to find another job this one is not for him. This whole place needs a class on customer service. Except the security at the door. They were nice as hell

Had a great experience with staff at SSA office, Waltham to get my disability check rerouted to new…read morebank. However, it is June 3, 2025 and bank never received the check. Please resolve this issue now so that I can have money to live on in June. Thanks. You don't want me to starve, do you?

Wow the government has really upped its game. They have become so much more efficient both on line…read moreand in person. I used to dread anything that involved state or federal government. It was not painful at all and no interminable waiting. Only kink was the security guard who took his job a little too seriously. He could have been a lot more polite.

The experience in the Hanover branch was awesome. Kerry was…read moreso helpful made a stressful situation not so Stressful thank you Kerry for your help and patience.

Even if their hours are a little weird (Mon, Tues, Thurs, Fri 9AM-4PM and Wed 9AM-12PM), I was able…read moreto get in, get what I needed accomplished, and get out of there in a little over an hour. Parking is a bit cramped; there's lots of smokers hanging about outside; the inside is filled with people waiting in what seems like an eternal queue. When you enter, there will be a kiosk to your right-- use that to "check-in", either for an appointment or as a walk-in. There's no "can I just ask you a quick question?" here. Use the kiosk. There's not much to entertain you, just one TV screen that shows announcements (Have you applied for Medicare today?). No ambient elevator music. Bring a book or something to quietly entertain yourself. Don't play music videos over speakerphone or carry on a lengthy conversation while in the lobby. Security will come out and politely ask you to take it outside. I went to the SSA in Hanover on a Wednesday around 11:15AM. Didn't give myself much leeway there. But they TAKE PEOPLE until they close-- they don't kick those in the lobby out after 12PM. The kiosk must stop giving tickets/numbers after that time. I was taken back probably around noon (45 minute wait). The woman who helped me was super friendly and efficient. When she didn't know "for sure" the answers to my questions, she looked them up. Once she was satisfied with her research, I was able to get the paperwork completed that I needed. Super happy to have a Social Security Administration office so close to my home-- and central to many others.

If you get there before 9 for the opening of the doors you will be seen on a timely manner…read more The whole process was less than 15 min in and out with proper documents. And the Asian Male employee at window B was extremely polite and helpful and easy to converse with! I hope this has been a trend in good customer service.

First time coming in this office to get a replacement card since I lost mine. I've only been to the…read moreone in Tacoma, Washington but never really got my social since I moved to Boston after a month. Space wise in this office isn't really as big just like 9 computers with employees. Some of them are empty and it's depends on how fast each transaction is with each person they are dealing with. I waited like probably less than or almost an hour for mine and the transaction is pretty straight forward so it only took me like 10 mins max and I was able to leave the place. Bathrooms are outside the office towards the right side.

At the Cambridge, MA office the telephone is answered by an annoying bot that doesn't understand a…read moreword you say. The wait on the phone is endless. But you HAVE to call to make an appointment if you need to go there.

This office in Cambridge, they are horrible, and are totally heartless and don't care about people…read more They are rude, have big time attitudes and it's just awful. You try to get help and no one helps you and nobody calls you back after you leave many, many messages. When you try to explain your situation and you need help, they don't care, at all. I would give them a negative rating if I could.

Walking into a government office these days, you expect tension. It's everywhere...people holding a…read morelot. At the Social Security Administration Office, I walked in just as the doors opened and saw a manager handling a difficult situation with an elderly couple. It wasn't easy, but she stayed calm, clear, and respectful. She held the room together. When I got to the window, the woman who helped me was gracious, efficient, and genuinely pleasant. No friction, no confusion, just clear help, quickly. You never count on easy, but this was. If you need to replace a Social Security card or get a hard copy, this is the office to go to. And as a bonus, New England Coffee is right around the corner.

My husband and I found this office to be very helpful. We accomplished what we needed in about an…read morehour. It was good over all. Thank you to the staff for our success.

Quick courteous service. Only took a week to get my social security card! Very happy with my…read moreexperience!

Need people to help in person they expect everyone to be computer savvy and no one ever helps you…read more And unemployment is the same. There getting hacked left and right