After waiting 25 minutes for someone to take my call, their employee Mrs Reis answers but was very unprofessional, and very rude. She wouldn't allow me to speak, or spoke over me, rudely cut me off, and then had the audacity to call me racist when I am NOT A RACIST PERSON! She then hung up on me. ​ Mrs. Reis should learn how to deal with the public opposed to being a very nasty individual. I see I'm not the only person who had complaints regarding the terrible attitudes and treatments by some at this location. I am not one to tolerate that behavior and Mrs. Reis had absolutely no justified reason for her behavior towards me. read more

Rude argumentstaff. Very unprofessional and inconsistent. Evey one has something different to say when asked a question.

I've been there a few times and was assured that everything was in order and they gave me a certain amount for my benefit. It's so screwed up I had to call Congressman Smith and now he's trying to straighten it out. read more

As a veteran having dealt with countess municipal and governmental offices over the years, I braced myself for yet another bureaucratic shin-dig visiting the SS office in Eatontown today. What a pleasant surprise to find a very clean and orderly office. My appointment was for 130 and i was in front of the nicest, most helpful representative by 138. She answered all of my questions clearly and helped me resolve my issue. I was on my way home at 155. It was a very pleasant experience, and it is an office that all other state and federal offices should be judged. Thank you very much and BRAVO ZULU read more

Great experience! Came here to change my name after my wedding. I completed my application at home online, and was able to have my interview in person in under 10 minutes. Incredible experience & the staff were so friendly! read more

Social Security - Building - Public Services & Government Near Me - Eatontown, New Jersey

If an easy place to get in and out of I'm just very sad I just found out there no longer there they have closed it but they didn't tell anyone how horrible especially for older people who don't like to drive on a expressway just to get to Social Security or turnpike read more

Terrible experience. Person who answered phone was muffled and not speaking clearly. Instructions that I then received were not in line with the question that I had asked. When I expressed this respectfully and asked for help again, employee got upset and was extremely rude; she told me the request was "ridiculous" (I was just relaying what my bank had told me), and refused to be helpful in any way, and then hung up without providing any relevant assistance. read more

Got to office early and office opened for us at 8:45 to sign in . The attending Officer cleaned door handles like it was his home and that actually started a warm fuzzy feeling in me. What??? This is a government office?? This is a well run office. Shock and awe. The employees at the windows were polite and efficient and the attending officer very helpful and friendly making sure every name called out was clearly heard and repeated. My SS and Medicare staffer, Jill, was lovely, helpful, empathetic and knowledgeable. She was clear and concise with her explanations and options presented. I had real anxiety coming to this office but she put me at ease with her kind and straightforward manner. I highly recommend this office. They get top marks in my book. I want them to get a gold star or award for a well run office with truly awesome public servants, wonderful people! read more

Treated terribly by security officer upon entering. He was very aggressive and yelling. Spent most of the time in his phone. What happened to kindness and cordial behavior? After all our taxes pay for their services. read more

Be awared, somebody there is a witch. I had a pleasure talking to this Nazi woman on the phone today. I got talked over, got mistreated and got hung up. I called today before they close to make an appointment. I just got my citizenship approved and the certificate of naturalization in the mail. Got my name change during the process. I called to ask if I can go to the Neptune office for my name change. I was abruptly cut off and being told just mail your application. I explained I can not risk to mail my certificate of naturalization. I only have 1 copy and if I lose it, it will take me $500 to apply for a new one. Again got told mail it. I said who will pay $500 for me if you lost it when you send back my document. I said I have to give my employer my new ssc with the name change, I have to file tax return with a new name. I cannot do that if you don't give me an appointment. The woman said mail your application, this is not an emergency. I said how is it not. I want to fly back to my home country. If I can't get my ssc name change, I can't get my driver license change, then I can't get a passport. I ask who will make sure my mail don't get lost on the way back to me. She said the security will do it. I don't think she even know what she is doing. I asked for her name. She hung up on me. This woman shows how people getting paid by tax money can be super ignorant, judgmental, unhelpful and careless. And also I have to say, I am surprised people this dumb still get hired. read more

Great facility & experience overall. Had my doubts about how long the appointment would take and the type of service I would receive. It did not help that the parking lot relatively small ( shaped like an oval with not enough capacity to handle overflow - hope they redesign this in future). When I arrived the parking lot was full - therefore was worried it would be an all day event. To my surprise, despite overflowing parking, it took me only half hour to finish ( wait time was about 15 minutes ). The staff was really nice & overall very it was a nicely managed. Facility is located right off of the highway ( with a big identifier board on the road ). Upon entering, you wait for the officer - he / she will ask if you have an appointment & then will direct you to fill out your info on the touchscreen. Once you are done the touchscreen provides you a receipt and waiting #, you are seated and wait for your turn - they have video monitors showing you which # is being serviced at which window. Negatives - horrible parking situation ( due to poorly designed parking lot ), therefore try to avoid going their towards end of day or close to the lunch hour ( get there early to get parking and minimize your staying time ) Positives - great friendly staff, nicely managed, minimal wait time ( even with poorly designed parking lot ), easy access off highway Suggestions - make sure you have all your supporting documents with you or make appointment in advance if you require read more

The drive to Neptune office was in heavy rain and got to the door to find the hours on website are wrong they close at Noon. Also no weekend hours. What about those of us with jobs paying for this service? read more

Very poor trained people working at Neptune Office. Not sure what education level is required to work there, but probably not high. On every issue I had with them, mistakes were done constantly, from making mistakes in the letters I received to the providing wrong address where the information should be mailed. The information on their letter stated "please mail information in the enclosed envelope". It was no enclosed envelope and no information where should be mailed to. I called the Neptune office, to find out where should I mail requested information. The representative gave me the address. 2 weeks later I called the office again to confirm if information was received. I was told that information was not received because I mailed it to the wrong address. She told me the best would be if I will come to the office. Lets waist another half a day. You know how the government workers like to work! read more

Helpful staff, clean, comfortable seats(unless you have back issues and no seat is comfortable), computer check in , the parking lot fills up quickly, and its quicker if you have an appointment . No talking on cell phones inside. I didn't have an appointment and waited less than an hour. Things would be quicker if people had the forms they needed filled out already . Many forms are available to be printed out online. read more