The treatment met out to people waiting for service is nothing but unpleasant and unfriendly to say the least. I got a letter today to submit my passport by tomorrow. Tell me, is it reasonable ? Especially during the present scenario ? Learn to respect the human dignity. You ask for rating ? It is POOR . read more

I have now paid two visits to this office. Both times all of the seats in the waiting area were taken and people who didn't have a seat were required to stand at the front of the room facing the people seated. Very awkward feeling, and hard on elderly people. The first time I absolutely had to talk to someone in person. I wanted to set up my online account, but could not do it over the internet because I have my frozen credit reports. I had to show up in person to request my account. My wait was about three hours - I had tried to get an appointment but was told that I didn't need one and couldn't have one for my errand. While there I was told the wait time was unusual as several of the staff were out ill. Today I could see the wait time would be very long again. Fortunately the documents I was submitting were eligible to be mailed in. I asked the security guard if I could leave them in the express box at the front and he said that would be fine. This made me so happy. I don't understand why the government has not moved this to a larger office, maybe budget constraints? I wonder what the office is like over in the Atherton area. read more

Very respectful management Clarke was awesome and very polite and doing they work very patiently .

You should arrive 30 minutes before they open at 9 am. Yes, there will still be people in front of you in the queue. If you use GPS to arrive at SSN office, you will be on the wrong side of building, take the next right on Mowry Ave and then enter into the building. You will see queue and security guard on the main gate of SSN office. Don't assume anything and always ask questions and the people working here are really confused based on my observation. Lastly, if you are going on Wednesday, remember it closes at 12 pm! Carry all the required documents for your visit. Don't expect them to explain or help you if you miss anything. *Working hours* Mon 9 am - 3 pm Tue 9 am - 3 pm Wed 9 am - 12 pm Thu 9 am - 3 pm Fri 9 am - 3 pm *Holiday list for 2013:* New Year's Day Tuesday, January 1 Birthday of Martin Luther King, Jr. Monday, January 21 Washington's Birthday Monday, February 18 Memorial Day Monday, May 27 Independence Day Thursday, July 4 Labor Day Monday, September 2 Columbus Day Monday, October 14 Veterans Day Monday, November 11 Thanksgiving Day Thursday, November 28 Christmas Day Wednesday, December 25 read more

This location is a bit hard to find. Finding the building is easy, it's right on the corner of Mowry and Paseo Padre. But the entrance is on Paseo Padre even though the address is on Mowry. If you go in the Mowry entrance you're on the wrong side of the building. They've got a little handy dandy machine that prints out a number depending on what you need to get from the office. The woman helping me was very nice and was willing to make corrections in addition to signing me up for a new card. They need something to watch while waiting though... they have all the chairs facing a wall (away from the windows), which is a bit odd. read more

This is the worst run government office I have ever visited. I had to update SS due to a citizenship change. You must show your naturalization certificate so this can't be done online. Which queue you enter is not clear from the menu so I picked one. I waited an hour and the queue did not move even one digit! I went to WholeFoods for about 30 minutes and came back. The queue had moved one digit, with about 30 to go. Some simple math indicated I would not be served even if I waited til close and I had arrived shortly after opening. A glance around the office revealed a set of some of the most hopeless and depressing lot of people in America. Looked a lot like Obama voters and paid protesters out of Oakland for the latest cause de jour. The workers were overwhelmed and underskilled. I began to hope that the artificial intelligence fad is real and this process can be further automated. It was complete inefficiency and incompetence from all participants. Truly pathetic. I went to the San Leandro office and was served and done within 35 minutes. read more

I came here to get a replacement Social Security Card and at the end of the day... I can't complain. Yes, I trip to the social security office is hell because of the vast amounts of people, but that's not particularly the fault of the employees there and it would be wrong to place any blame on them. Customer Service: A few reviews have mentioned that they were rude, but I have experienced none of the sort. They certainly aren't chipper with waitress-like attitudes and big smiles on their faces, but that doesn't mean they are rude either. The woman I saw (a middle-aged Asian woman) was very rushed, but she got all my information down and I was finished within 3 minutes of starting my conversation with her. I think people may misunderstand or misinterpret a lack of friendliness of politeness due to trying to be as efficient as possible for being rude. Why the fuck do you want a bottle of sunshine to care for you anyway in the Social Security Office? I would think the goal is to get out as quickly as possible. My only issue with this place is that it's obviously tiny and absolutely filled with people. My wait was approximately 1 hour AND I got there early as well, only about 30 minutes after opening time. Mind, to be fair this was also on a Friday. Also... there are so many people who come here NOT prepared. PLEASE do not make life hell for yourself and other patrons! Do your research beforehand to figure out what you need. Get those documents ready for when you are called so you don't have to fiddle around for a century to get your shit together. I honestly feel like the wait time can be cut by half if people just come prepared. --- Essentially, I can't fault this particular Social Security branch. The employees are efficient and do things to the best of their ability. From what I can see, when the queue is full they definitely don't fuck around. They might sacrifice smiles in the meantime, but so be it. read more

security guy is so rude...he dont know what manner means...never ask or say PLEASE when asking people to move or whats so ever...they call out number with small voice and many people couldnt hear and skipped their number and that means you need to get new number agaun...and dont bother to talk to the security cause he will just be very rude to you. Ask for the management and all problems will be solve (this is what i saw how he treated tax payers) read more

Social Security - the rudest security guard - Public Services & Government Near Me - Fremont, California

At approximately 1:25pm on Friday October 18th I was being harassed and agitated by the manager of the Social Security office 3100 Mowry street in Fremont CA. I am diagnosed with bipolar disorder and this manager named F. Perata or F. Peralta was intentionally provoking me by exaggerating his negative responses to my questions regarding a form related to my Trial Work Period. He was intentionally expressing insensitive comments about my mental disability and informed me that I was undeserving of my benefits because people of my race and nationality did nothing but waste needed resources from other americans. He laughed and ridiculed my mental disorder and made light of my situation. read more

I'm not complaining after reading many negative reviews. I was expecting the worst when i get to this Social Security Administration. In my opinion and from my experience, anything that related to these kind of thing (embassy, passport, immigration, visa, etc) you need to get there early even before the office open. Today is Wednesday and I decided to go to the SSA office without an appointment and have my name change. It was already 10:10AM so I was assuming that I would probably get out of the office by 12 but nope! Surprisingly I got out the office and took care my business by 11 exact. (Maybe it was my lucky day) I was pretty happy about it. TIP: Have all your document ready (Not photocopy). Make appointment (if you need/want to) Come early No Food or Drink so eat first before you come here. Print out and filled the form at home. Expect to wait Bring book to read or game on your electronic device while waiting. read more

Totally dysfunctional government agency . Came in more than 3 months ago for a simple name change , gave all required documentation. No answer and did not receive a new social security card for 2.5 months . Visited them last week and they said they lost all documents and no record found on computer . Did the same thing over and I have been waiting for a week . Do I have hope they will do it right this time .. answer No ! Not sure which one is the worst government agency : Immigration IRS Social Security DMV My rating would be bad , worse , miserable for all those 4 agencies . I leave the answer up to you ! read more

I went in at 3 pm without an appt and was out within 45 minutes & received my new Social Security Card within 5 days

Monday morning - came at 8am to find 12 people already lined up outside the door. The morning sun shines directly into the waiting area so bring sunscreen or an umbrella to shade you while you wait until the office opens at 9am. Update at 8:30am - around 30 people in line now. Update at 9:00am - around 50 people in line. Those who had 9am appointments are asked to form a separate line. Two lines now enter the office, each leading to a machine that prints a number. About 9:10 I got my ticket and 9:20 I was being served. Out by 9:45 read more

Social Security - Public Services & Government Near Me - Fremont, California

Middle of the road rating for the SSA office where I had to request for a replacement SS card. The palce is set up like the DMV, hit a touchscreen machine when walking in and grab the number. Sit in the chairs and wait for your number to be called. I was really surprised that they had some new TV displays that were showing George Takei and Patty Duke talking about Social Security and all of its intricacies. Of course it was close-captioned and I never bothered to read the text. They called my number and the lady processed my paperwork within ten minutes and was going to mail my card within two weeks. And it was free! She said that it costs SSA more money to collect the replacement cost versus doing it for free. Apparently, they aren't like the DMV... FYI: They only open from 9am - 3:30pm. read more

All I had to do was drop off an envelope containing my mom's hospital discharge records, in the DROP BOX. I came at around 3:37 and the place closes at 3:30. I understand that they don't want more people to come in when the place is already closed, but HELLO, ALL I NEED TO DO IS JUST DROP OFF AN ENVELOPE. Its not like I need to actually sit the wait and see someone. Now I wouldn't be as aggravated IF I didn't live far from this office but no way in hell am I going to drive ALL the way back here from Milpitas when I have a disabled, sick mother at home that needs to be taken cared of 24/7. Oh yeah, did I mention all I had to simply do was just drop off an envelope in the drop box and leave? Security, you should at least let me TALK to you and explain myself INSTEAD of me WAVING to you my envelope I needed to drop off THROUGH the automatic doors..I hope I never have to come back. Or at least never see that same security guard again..UGH.. read more

Plan on spending a couple hours here if you have to come here. Went in to get a replacement social security card for my daughter. Got my ticket at 9:51am and left at 11:45am. My ticket was E44 and they were on E34 when I got there. The lady that helped me was really nice, and helped me get what I needed. My advice to parent's getting a replacement card for their kids is to bring their immunization records. They do not take kaiser cards anymore. And she couldn't use her birth certificate because she said my daughter was already assigned a card ‍ But thankfully she was able to use her report from her school. Great service, just block out some time to spend there. read more

Clean, organized, but the wait is oh so long. There are not enough chairs to seat people, and one would obviously have to give up their seat to an older individual. Be sure to get an appointment scheduled, or one might have to go through waiting 2 plus hours to get serviced. The security guard is the MVP of this office - he makes sure everyone hears the numbers called, makes sure everyone knows the rules, and is pretty damn funny. read more

They have a number system like the dmv... Much better this way. And super clean and bright in there! read more

Arrived 20 minutes before they opened (8:40am) and there was already a long line. The security guard made sure order was kept in the crowd and explained the rules to follow. No drinking/eating in the building, smoking must be 25 ft away from the entrance, and any kind of weapons are not allowed, including sharp cultural medallions (yes, he explicitly mentioned it). After being let through the door (9:10am), I went to the window to explain what I needed (replacement ss card). Was then told to go sit down until my name was called. Name gets called at 9:55am and I get brought back into the back room. I provide all my documentation and info to the nice hispanic lady, and the whole process takes me about 15 minutes. I'm out the door by 10:12am. People, believe what the other reviewers are saying on here. You must ARRIVE BEFORE THEY OPEN. Otherwise, unless you are a masochist and love waiting for hours on end, you will have a miserable time. I got here early and it still took me over an hour. read more

My recent (and first) experience at the Social Security Administration office in Fremont went extremely smoothly, which surprised me as I saw previous reviews mentioning long waits and rude service. I got to the office at 8:15 a.m. on a Monday as I knew there would be some kind of line forming before it opened at 9. Only about 10 people waiting already. It was worth the wait as the line got a lot longer closer to the opening time. The security guard was very friendly and created a comfortable environment for us, encouraging people to get water as it was super hot outside! The office opened exactly at 9. I went to the kiosk to get my ticket, very user friendly and easy to follow the directions. Then I only waited for about 10 minutes (maybe even less time) until my number was called. I was there for a name change, and brought all the required documents which seemed to speed up the process. The clerk only took about 5 minutes to enter the necessary information, asked me to double check my name/address, and clearly answered my questions. I was finished at about 9:25 and ready to head to work. Strangely enough, I wanted to stay longer as it was nicely AC'ed and peaceful in the office. I'd just recommend that you find the documents you need beforehand and bring them with you to the office to speed things up for both parties. Also, the earlier you arrive, the faster you will finish and have more time to enjoy the day. Overall, a pleasant experience. Hope this helps! read more

Went here on a Friday at 2:30p with no appointment, done and out the door at 3:05p. The security guard was very nice. He approached me when I first checked in to help me make sure I had all my necessary documents. I think that's awesome customer service because I wouldn't want to wait only to find out that I didn't have everything I needed. When I got helped at the window, the lady who took care of my documents was really pleasant to talk with as well. As far as government offices go, this social security office does great service to the community in my books. read more

This place is almost as bad As the DMV. I had to come here to get my LOs ssn. I brought all the necessary paper work and hustled out the door at 8 to get a spot in line. The line was already long at 830am. I kid you not I waited 4.5 hours before my number was called!!! There is plenty of entertainment with all the people watching. The security guy is a riot! He's efficent and has a sense of humor. I guess you have to when you are dealing with tons of people. ( some who speak no English). Needless to say when I got to the front they could not help me because even though I had my ID and her birth certificate it was not enough to prove she still exist. She does not have a passport or ID and is not enrolled in daycare. So they made me come back the next day with proof! Needless to say I bursted into tears. I just couldn't understand why this had to be so difficult. So I ended up bringing them a recent dr office print out. Luckily they remembered me and my wait was 20mins!! I pray I never have to come here again read more

Came here on Wednesday 8:30AM to apply for a new SSN. Wednesday's opening hours are from 9am-12pm so there were a lot of people lining up before the doors were even open. It took around 15min to get inside and maybe another 15min of waiting after you get your number. Once my number was called, the whole process was quite fast. The security guard was quite friendly and informed me that appointments are usually reserved for certain procedures, which means the dates they assign you will be a month or more in the future. That is why walk-ins are suitable for simple tasks such as getting a new SSN. One thing I would change is allowing people to wait inside the building for checking-in. Some people in line were complaining about it. read more

Horrible place to come to with your elderly father. They were incredibly rude and treat citizens pretty bad. The wait is too long, the workers tend to take their sweet time. I often times feel bad for my father to visit this office for his concerns because he ends up leaving frustrated. Pro: The security guard, he is very nice and respectful. read more

Horrible! Went in for a SS card name change and waited over 2 hours! Waited 30 minutes to go to first window to say why I was there then over another hour and a half. It only took 5 minutes to process. Now waiting 2 weeks for card in mail. When I did this in Florida just 7 years ago I was in and out with my new card in 10 minutes. Not sure why over the years process gotten worse. At least get an express line just for us changing or getting cards. So many people in there for SSI taking hours! I had forms completed before arrival. No need you have time to fill while waiting! Hopefully ill never have to go there again! Worse than DMV!! read more

Super impressed with the time wait and efficiency. I think I got lucky. I went there on a Thursday right before 12pm thinking I might have a long wait due to lunch hour. To my surprised, I was in and out in 10 minutes!!! I replaced my social security card. Super fast and the lady who helped me was nice and efficient. read more

Arrived early. This time 15mins before office open. Wait is less than 30 mins. Not too bad. Security personnel - Garcia T has been very helpful. Strict in his job and supportive to the folks that are admitted and waiting. Got lucky again my number is assigned to Sim, who is Assertive, supportive and prompt. Will be recommending this office to all my friends. Thank you!!! Yes, the wait is long and can be 1-2 hours. However, the customer support experience that we had is excellent. I needed a replacement card and my child needed to get a new card/id. We were attended by Sim, who was supportive. He was patient, thoroughly explaining the procedures to us. He was also friendly and helped us greatly. Thank you Sim. Your prompt support, diligence and consideration is very much appreciated. read more

These guys open up at 9 AM. I suggest you get there between 8:00 and 8:30. I got in from the line at 9:15 and was out by 10:19. They have a really helpful and friendly staff. You won't be able to miss Larry the security guy. He made my visit enjoyable. He is friendly,has a great sense of humor, he's informative and he enjoys his job. read more

Granted I am one of those those that lined up before it opened, I was #9 in line. Entered, signed into the kiosk, got checked in and was called up to the window in 40 min. Staff was very pleasant and the security guard is patient and helpful. read more

What an effective, efficient and happy bunch of workforce! There's so many counters now and the lady that was serving me today was so cheerful and helpful. I couldn't help smiling myself. So much positive vibes there. Thank you all for doing such an amazing job. read more

I went in without an appointment at the height of the day and was seen in one hour by an extremely kind, gentle and professional person named Rich. He got my replacement social security card ordered within two minutes and even unblocked my online account and set me up with one since the site was having issues with setting mine up. A blessed experience and we are praying for all those that are withering and ignorant of the healing and eternal life that is in Christ Jesus that we saw in the office. read more

The field officers play tricks to elders, trick them and put trap around them. If I can give 0 star or negative infinite, I will do that. The 1 star is given to the security guard who is the only person with smile on his face. What's worse than someone officially lying with beautiful words!! Our government is not helping citizens but bullying, insulting and tricking people!!! What an injustice world we are living in? Oh yes, sin city there is!!! They lied and said you are lying to them to an 87 years old!!! Shame on you - Fremont Social Security Office!!!!! read more

Just went here and they are closed! Even though it says it's open! Everywhere else is open but the government is apparently the only business that is shut down during this virus. read more

This place is a shame as well as what they represent. They would not give an appointment; they would not answer the phone. When I come AND wait in line for one hour OUTSIDE the building (YES you cannot even get in) they say in a "pre-screening" window (after you wait again) they may not receive me because I do not have an appointment! After finally (waiting again) being able to talk to one of these disrespectful civil servants I learn that they will not fulfill their duty, do nothing and I go home with nothing resolved. Just call or come again. Written by a US citizen and taxpayer that gave thousands to SS and got nothing but insult when it was time for SS to provide. read more

Most of the people that work here shouldn't work in job that involves helping people. I got lectured by someone behind the window after she acknowledged that it was their mistake for giving me the wrong paperwork. She also got on me for not updating certain information even though I called (it is difficult to get a hold of them) and did exactly what they told me months ago. If they make a mistake or screw up, get ready for them to somehow make it your fault. read more

Good experience at this office despite what others have said. Didn't have an appointment and easily signed in on their computer to receive a number and then sat and waited in their waiting area. Because I didn't have an appointment I had to wait a little over an hour to be seen but was fine just waiting in the chair with everyone else. Security guard was very pleasant and made everyone smile. Once I was finally called up, the woman who helped me was very helpful and sweet and gave me all the information I needed. Great job SSA Fremont! read more

This security guard is not just rude, he is mean. I had to bring my 82 year old mother to this social security office in Fremont yesterday. They had stopped her SS for my 52 year old mentally handicapped brother with no notice or reason so I needed to take her to get it figured out, since they won't address this issue over the phone. I arrived yesterday, yes it was a Friday and yes it was about 20 minutes before they closed. It's the only time I could take her because of work. I didn't know they closed at 3:00pm, but I guess it's because it's still so packed at 3:00 they want to get everyone left through the system by 5:00pm. Anyway, there were no seats and people were standing. My mother has arthritis in her knee, so she can't stand. I parked in front of the door, in the handi-capped spot so she would be close when it was her turn to go in. She has a handi-cap placard. After signing in, getting my number and going back to the car to tell mom that it was going to be awhile. I sat with her and then went back in to check what number they were on. A few seconds later, this big, rude security guard yells out, "it's 3:00 we're closing, when you exit go out the back" and was starting to close the front door (the only entryway). I said, what a minute, my mom is outside can I go get her? He said rudely, aggressively, and loudly "ma'am it's 3:00 we're closing" I said I realize that but, "ma'am it's 3:00 we're closing, are you coming or are you going?" I said, my mom is sitting right there can I just wave at her to come in?" and he said rudely, aggressively, and loudly "ma'am it's 3:00 we're closed, she can not come in" And that was that, I had to leave, after all it was mom's issue, she had to be there. I just cannot believe how rude and callous our government agency has become!!!! Our tax dollars pays your rent! Why do you treat us like fugitives, or like we are doing something wrong. If you don't want to work with the public, get a new job please. To have this creature as a guard there, who has no regard to our elderly citizens is a shame. Shame on you James, or whatever your name is. I hope that made you feel special and important to bully me today and to upset an old lady :( read more

What a travesty. A sad use of taxpayer money. You will have to wait in line outside in the sun for at least one hour. The security guard enjoys coming out and barking orders. Completely inept and incompetent organization. You are probably better off mailing in documents! The guard V*** is a jerk I guess he gets off on pushing people around. To humiliate you he will make you stand right next to the open bathroom since there aren't enough seats to sit. Find another social security office in the Bay Area. read more

It's long yes, but I really believe if everyone had their papers ready it would be quicker. The security guard goes above and beyond and is really nice. Not sure why people complained about him. It's quiet and clean and some chairs are really comfy. Charge your phone and get lost in it for awhile. I had to comeback due to missing a paper. Only thing I wish is that they let those with name changes make appointments because the wait does take awhile. read more

The worst experience ever 2!! I had to go back to the Fremont office and unfortunately I found myself with the same disabled-hater and elderly-hater employee who used the same arrogance and uncivilized manners to treat me... I asked to talk to a manager but I was scorned and told nobody was available...I could not find the name of the interviewer but she seemed to me the only female probably Asian-American. I hope this could help the office supervisor to identify this contemptibly obnoxious person so she can be dismissed or reprimanded for her hatred toward disabled seniors like me... read more