Excellent Service I went not knowing what to expect based on others reviews. I needed help and a very nice lady Ms Martell was very patient and was able to answer all of my questions. read more

The office is appointment only which makes things a lot better. No more waiting in line for hours. Call the office 866-964-1725

am writing to express my deep disappointment and frustration regarding the way my father and sister were treated during a recent visit by an employee named Tiffany. From the very beginning of the encounter, Tiffany was extremely rude and dismissive. My father went in simply to obtain copies of his paperwork--an appointment that took my sister nearly three hours to schedule. Upon arrival, they were told the printer was not working. While technical issues can happen, the manner in which this was communicated was unacceptable. Tiffany made no effort to assist or provide alternatives, only stating that "there was nothing that could be done." It wasn't until my sister requested to speak with a supervisor that any consideration was given. What is most troubling is the complete lack of professionalism, courtesy, and respect displayed throughout the interaction. There was absolutely no reason for the hostility shown. I ask that this incident be looked into seriously, as I would not be surprised if there have been other complaints against this employee. I hope appropriate steps are taken to ensure better treatment of the public in the future. Thank you for your time and attention. read more

I'm going to be really honest. I've had nothing but great interactions with everybody that I've talked to in that office since I started my application one year ago for SSDI. To now that I got it a month and a half ago and I've had to call a couple times for some help. Everyone I've talked to on the phone there has been helpful, respectful, and help me with everything I've asked to be helped with. I was told by the regular Social Security number that you called that goes to the customer service center. To do a letter why I need the rest of my back pay. I was told to fax it over to my local Lancaster office. I called the day after I faxed it I was only on hold for about 5 minutes They found the fax right away and told me they needed time to assign that to a worker and take care of it. I waited about 14 days and I called today once again I got a really nice man on the phone. He told me to hang on he was going to go talk to the person in charge of what I had asked for. And she told him I approve this he can have the rest of all of his back pain now instead of getting it every 6 months because I had a dire need. When I check my social security portal tonight I see that the payment has been issued to me already. I mean I know a lot of people have problems here and everything. I myself I've just done everything the way I was told to do it from when I applied a year and two months ago to when I got approved after 11 and a half months. Everything went smooth as silk. They got all my records from my doctors They approved those and that was that. So for me when I've had to walk into the Lancaster office I've never had any problem except some of the people in there talk really loud on their phones like they're the only one in the room. And then of course it being Lancaster you have all your peed off ghetto peeps. And then you have the angry people yelling and screaming at the guards and the workers and everything. It just surprises me just because you don't get your way because maybe you made mistake or something like that Why are you yelling at the person behind the glass they're not the ones who did you wrong. So now because I don't like going into that office because it's like walking into the middle of a crazy person's ghetto I do everything through facts and a phone call. I've never had to wait on hold calling the Lancaster office longer than 5 to 10 minutes. Sometimes you call and it says we're too busy right now I'll try again later You try again a few minutes later and you get through. So as I said for me I'm totally all right with everything the Lancaster Social Security Office has done from start to finish from application to getting approved to getting all my back pay early and getting my regular monthly payments. Thanks Good Workers at SS Officer Lancaster ! read more

I went here to change my name after my wedding and the process was quick and easy. I made an appointment online beforehand and was only there 30 minutes. read more

With an appointment you'll be in and out quickly. Just make sure you let them know at the front door.

The couple of times we needed to go to the office in Lancaster, CA, the line moved quickly, the agents/associates were very helpful. We had no problems with the client's advocate being able to step in to make sure the client's goal for visiting the office was accomplished. read more

had us waiting for 2 hours our appointment was at 9:30 am and still waited till 11:30 if thats the case than make the appointment at 11:30 instead of 9;30i git shit to do stoooid government pos read more

I stood out side for 47m befor i was let in. This is sad. There's a line all the way around the building just to get in. The service was ok. But can be better. read more

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I could deal with waiting outside if it means I'm going to get the help I need, but almost every time I come here there is an issue with the workers doing their job correctly, then they have the nerve to speak over you and be dismissive over something that they messed up to begin with. Ever since my son's case got approved it's been one mistake after the other and they take zero accountability and have the nerve to treat you like you're the one doing things wrong. This place sucks and I can't wait till I don't have to keep coming back. read more

once again they hang up on you because you can not talk to a live person. you can't go in without an appointment and they refuse walk ins. never received my monthly check and our government does not want to help. ps nothing has changed !!!!!! read more

Horrible costumer service. Do NOT ever come here. The guy is horrible, does not speak English or Spanish. The guy yells and does not listen or understand. Came here multiple times and every single time he has been horrible. Everyone else is not helpful at all. Each person says something different. No one is helpful, do not come here. read more

Just like any other SS Office, this gets very busy. The staff is courteous and helpful. Clean facility. Ample parking. Upon entering the room, check in with the Security Guard who will guide you to your first stop. read more

It was a good experience for me. It only took a few minutes, like 20 minutes total. It all depends on what you need to do there. They have a check in kiosk, but speak to the Security guards at the desk before you checkin, they will give the info and will guide you what to do. read more

So far so good, here with my dad so he can get his in home care started. Mrs Grant is helping us and she seems to know her job.

Sad seeing the bad reviews as they truly are doing the best they can with the volume of people that are applying , Thry are not rude and they go as quickly as possible all while trying to give the best in customer service .It is ironic every one wabts everything rushed here that is until its their turn and than they want 3 hours to explain and be explained every question ,So while you sit there asking those 100s of questions remember those in the lobby blaming the workers just like you had done . read more

If you can avoid going to this office, please do!!!!! It's small and if there's too many people inside, you have to wait outside in line. When you finally get inside, you have to wait in a line to check in using a Kiosk that will give you a number. The Security Guards are not very informative. If you want to step outside just to go to your car, you have to check in with the guard, otherwise you may have to wait in line outside again. The clientele that goes there is less than desirable. I was able to accomplish what I came to do, but having to sit there absorbing some of the individuals---was not pleasant. read more

You need to stand in line outside 1 hour long, we have Elderly People in line, and children.... Really they should let the elderly in first or at least get some chairs for them outside!! This office needs some serious re organizing. The Government should look into this office. SMH read more

New office? Landline phones all screwed up. Fax line(s) inoperative for two weeks. Going to give up and mail it. There's slow and then there's Lancaster. The Germans have a saying: "Stress is known only to the inefficient". This place is stressy. Hope new quarters will improve things. Maybe past is not prologue. HOWEVER: Online content both handsome and efficient. read more

If I could give this facility zero stars I would. First of all the security guards are chatting it up and don't bother acknowledging you while you walk inside to get your number. It's a long wait time to be seen and when you are finally seen the lady I encountered, was RUDE and UNHELPFUL. Worst service I've ever had at a government office and I understand they deal with people ALL DAY but customer service is still apart of your job. I will never be returning here I'd rather drive to Burbank where the facility is actually nice and helpful. read more

This place sucks. Its not organized its tiny and its hot. To not be able to go outside and hear your name over intercom and to be forced to stand is bs. They need to relocate and make bigger read more

Phoned and was on hold for 95 min and finally hung up. Someone told me that you are at their mercy!

Oh my, super ghetto. Show up an hour early and get in line so you can get in and out of there as soon as possible.

I waited in line outside for an hour, had to wait again inside, the security guards weren't helpful or friendly. Then I got to the window and the woman was extremely rude abd told me that i needed to set up an appointment. I am having trouble signing up for medicare part A because the software can't handle my situation. I had already spoken to some on the phone.. I may have to take another day off work and go to a frienlier office. They need to straighten this place out...it's horrible! read more

with regard to other governmental agencies, waiting times are relatively short and concerns are addressed in an expedient manner.

Considering the Social Security Administration has to deal with 50 million of us, I believe they are doing a fine job. We're new to it and have had to go to the office without an appointment 5 or 6 times. The average wait time for these visits has always been just under three hours. There are bathrooms, which is nice. There is always a crowd, but they are always fellow sufferers, and are consequently patient and considerate of one another. We've also made several calls to the Customer Help phone number and that service has been absolutely professional and perfect. On one occasion, the gentleman advised us to go stand in line for those three hours because it would be faster than if he did it over the phone. In that particular case, he was correct. Since many follow the advice of the lady who wrote the review above, we decided to go in later, at 1100, one day .... and we got out quicker. By the way, I'm not a S/S human; I'm a retired aircraft mechanic. Take a book to help you pass the time! read more