I'll go early in the morning it might be a license or registration and I get in and out

My name is Liliana Castro, On my visit today July 13 2025 at 3:00pm at window #25 I had a very unpleasant and humiliating experience by an employee of the Lancaster DMV . Her name is Aqua, an African American lady. I was there for a simple drive license renewal . She asked several times if I had a passport which in which I responded "NO". She raised her voice in a very arrogant and defiant manner as if I didn't understand her question. She then proceeded to enter information onto the computer then when she must of realized something on my profile she expressed the follow statement "MAN YOU HAVE A DRIVERS LICENSE FOR UNDOCUMENTED PPL! " This made me feel humiliated angry and confused all at once, I find it derogatory and lack of professionalism form this employee which was rude and disrespectful. I truly hope some disciplinary actions are taken towards this individual, as she cannot be unprofessional, rude and disrespectful! My kids and everyone around us heard and that a shame SHAME ON her. All the uncomfortable looks , gestures the postures the yawning and murmuring with her African American coworker made my whole experience the worst ever. So unprofessional. read more

People there and very respectful and patient. The place is huge. Very easy to find and has lots of parking. Drove up to Lancaster DMV because ours In Newhall is very very small. Highly recommend Lancaster DMV!!! read more

Kiosk issues. Line was long waited an hour. Use a physical card may or may not work. I tried to tap then sent to a third party, a QR code appeared for me. Then when I tapped to pay it was not authorized. 2 attempts no luck. Later realized I was charged then have a pending credit. My credit will arrive in 1-7 business days. Why only one kiosk, when you are forced to pay at kiosk for certain things. DMV don't want you to have the option at a window. Very frustrating n waste of time. Several people had issues. Seniors should be allowed to go to window. read more

Okay so i have an appointment for my real ID early in the morning. So when it comes to take a picture i greeted this lady short blonde hair with glasses good morning and she just told me to go to the blue wall and look at the camera she was so rude to me and to the old lady after me. I work at the hospital and i know its frustrating sometimes but as if its late and not even half of the morning shes already mad. She doesnt have to do that to other people because is its the other way around sh will be mad like she have a right or something. People go the dmv for nothing. And took their day offs to make an appointment. I hope she reads this and realize that if shes tired of her job; then retire or something because other people i bet whats her position. read more

I was impressed with a new building and the efficiency of the entire operation and the fact they had 36 windows to serve people. Much improved over the old avenue I location read more

Worse experience the girl in the front with red/orange dyed hair and black glasses is by far the rudest person. I waited to ask for her help and She told me can't you see 8 people talking to me. She started trying to argue with me over an appointment that was made all she had to do was check us in. I will never go back. I would rather drive an hour to go somewhere else. Idk why everyone is so rude and bitter if you hate your job find another. All she had to do was check me in and move on but she kept wanting to get a reaction she's lucky but I hope she gets someone worse than her. Now because of her I have to waste my time and gas. Thanks a lot for nothing. read more

I'm very disappointed with my experience because I was waiting in line to get my ID and there was a lot of people but the manager or whoever the person was near the front was letting other who didn't even wait that long to get there stuff done and I am a disabled person and she was just letting people who had just walked in and giving them the access to finish there things in my opinion I think this is discrimination but read more

I'm from Glandale, CA. So this one is a Vast improvement. I made an appointment for a sale, license renewal and new registration. I figured I'd be there for the whole day or a week maybe if it was Glendale. They got it all done for me with only one problem as I invariably filled out a form incorrectly, but they had my place in line which was a novel concept for a DMV! Make an appointment!! It will save you a Lot of time! Pretty darn satisfied! read more

This was my second time visiting this DMV office. The appointment line looked long but went quickly. Unfortunately, my first time in line I was "too early". Lesson learned you cannot check in more than 20 minutes before your scheduled appointment. I got back in line and to the front just in time. From getting my number it was 24 minutes until I was completely done. Doing a great job in my opinion! read more

Here at the DMV with my son for our real ID's. It's my first time at this location. There's plenty of parking outside. Inside is way bigger than the other location. There's plenty of chairs to sit and plenty of people seated. We made appointments online to hopefully make the visit smoother. We arrived around 15 minutes early and got in the short appointment line and we were both checked in. After checking in we were seated briefly and our numbers were called right away. We provided all the necessary documentation and our photos taken. All in all everything went smoothly. Thank you Bill for all your help read more

I was on crutches and had to get a temporary handicap pass. The girl was very friendly and helping me with my paperwork and told me what I needed and got me right back in line. I was in and out of there within 30 minutes. read more

Horrible experience with the instructor and the staff they made up auto fails at the end of the test he didn't even tell me anything about where to go while driving he did things that are real dangerous to do while people are driving if you ever get the black gay guy carl ask for someone else I felt real uncomfortable with him bad vibes it also take forever to get a behind the wheel appointment it read more

Wish I could put zero stars. I'm not the smartest but when I scheduled a drivers license appointment in the appointment page online. I thought I would be fine since I need to take the road test. But today (after waiting a month) when I went I was told I scheduled the wrong appointment. I had scheduled the drivers license appointment, not the behind the wheel road test. Mind you, in the appointment page in the DMV website you don't see "behind the wheel road test" option, you will only see the drivers license appointment option, so in common sense I figured that since you need to pass the road test to get a drivers license, the drivers license appointment will do fine, but NO, YOU HAVE TO LOOK UP THE BEHIND THE WHEEL ROAD TEST ON THE APPOINTMENT SEARCH OPTION AS I WAS TOLD AND SCHEDULE IT THERE. So in common DMV fashion you have to schedule your road test separately from the drivers license appointment even though you need to pass the road test to even get a fucking drivers license. Please don't make this mistake, I now have to wait two weeks and drive 1 hour to van nuys to take the road test. I fucking hate the DMV, I will never forget this, they are separated from common sense, the LEAST they could do is leave a "behind the wheel road test" option on the front page of the appointment section, instead of not telling you that you have to look up the road test on their search system to schedule your road test. If I ever become a politician, you can count on me to take the people's hatred and sadness to instill some common sense into the shit system the California DMV uses. PLEASE don't count on the California DMV to be smart and take your best interest at heart. read more

My son had a test behind the wheel today, my son had an instructor that knew no English whatsoever after driving two blocks he had my son pull aside and without mentioning anything, walked away and went to another vehicle and started banging on their glass, saying stop following us. Then the instructor went back to my son's car was upset was kind of being rude at my son and just told him to go back to the DMV and reschedule his appointment. he was very unprofessional. I'm not sure what really happened but people like that shouldn't be working in buildings like this kids go these kids go to take a test and people like this gentleman that you know English, some other foreign language how to ruin it for him I honestly wish I knew his name so I can put his name here and everybody can know who he was. read more

It's probably considered odd to give a DMV office five stars, but I must admit that my two recent trips in November 2023 and January 2024, both on weekdays, first to catch up late registration payments and next to get a driver's license renewal with an upgrade to a Real ID, went swiftly and smoothly. Of course, it's important to do the prep work the DMV requires online before going into the field office, but once I had that part in order, the actual visits were quick (less than one hour for registration catch-up with no appointment, less than 20 min for Real ID, including document verification, new picture, and temporary license). Some of the staff had the stereotypical "I work at the DMV and hate my life" attitude, but they were still prompt. The lady who verified my ID documents happened to be the same one who helped me with my registration two months earlier, and both times, she was very pleasant. (She's at Window 13.) As for the waiting part, the waiting area is spacious, and the restrooms were clean. Again, five stars for the DMV is weird, but hey, that was my experience. read more

DMV Lancaster Field Office - Interior waiting area and service windows. - Departments of Motor Vehicles Near Me - Lancaster, California

This is my second review and also 2nd time here. I arrived on a Monday at 4:35pm. I needed to pay my registration and get a pass for smog. By 4:43pm I was being helped. I left at 4:47pm. 13 minutes later no appointment. Not bad. Not bad at all. The worker was serious no smile but didn't give me crap either just took my cash and gave me my paperwork and I was on my way. If i ever have to go to DMV again....i will come here. I really like this DMV. I will continue to come between 4pm to 435pm to be seen fast. 5stars read more

DMV Lancaster Field Office - Dmv - Departments of Motor Vehicles Near Me - Lancaster, California

Wish i could put ZERO stars Had a behind the wheel test at 8 am, the driver instructor didn't even come out until almost 9 am! Totally made me late for work, I understand places are understaffed but that doesn't mean you should be socializing with your co workers in the parking lot or else you would have made it to my appointment on time. Hire more people or get to work more earlier so you can have that time to chit chat outside before going in. read more

Customer service is just unbelievable. Extremely rude workers, acting like they are doing you a favor. A few clerks could care less what you are there for. I was told to leave the window without any help given & the clerk started calling other customers. Never experienced something like this in my life. read more

DMV Lancaster Field Office - Unbelievably rude DMV clerk!!! - Departments of Motor Vehicles Near Me - Lancaster, California

The Lancaster DMV flies in the face of all those nasty DMV experiences you've heard about (and probably had, if like me you grew up in Southern California.) I was in need of a Real ID and in trying to make a DMV appointment in the LA area, realized I would have to wait over three months. So, I made an appointment at the Lancaster DMV much sooner and drove up for my Real ID application process. From begining to end, I was treated to courteous, friendly, prompt service from the various DMV staff. I arrived early and was actually in and out before my appointment time even arrived. I really cannot say enough good things about the staff here. Is it worth driving up from LA? Without a doubt, YES!!!!!!!!!!!!!! Attention Gavin Newsom, these DMV professionals at Lancaster deserve a commendation! read more

DMV Lancaster Field Office - Best DMV in SoCal! - Departments of Motor Vehicles Near Me - Lancaster, California

I used the online wait in line system and was in and out in 10 min for a name/address change. Great service too!

Needed registration for a private party purchase. We were assisted initially at the assessment window by Sabrina who in my book is worthy of 5 star rating for sure!!! she was very patient, understanding, kind, and extremely helpful after spending some time dealing with some very difficult people. The D.M.V. Office itself is worthy of the 3 star rating because the other clerk was not as patient, understanding, and rushing me into filling out an unexpected form necessary to complete my transaction. read more

This place is horrific. I went in with two disabled and elderly people. Not only was the place full to capacity literally the fire department would've shut it down that's how packed it was, but the main issue was the handicapped/disabled line was combined with the appointment people which created a line that was beyond ridiculous. Beyond illegal. Subjecting people who can barely stand barely walk without assistance to have to be subjected to those conditions was appalling and unacceptable. We immediately turn and left along with several other people full of frustration and anger. DO NOT GO THE DMV in LANCASTER read more

The only office available about a month and a half back after trying both Newhall and Santa Paula. Over the years I've stood in DMV lines in Inglewood, Downtown LA, Monterey Park, Glendale, and Newhall. But my scheduled appointment today to renew my drivers license with the Lancaster DMV was by far the most pleasant experience of all of them, and I've been driving since 1971! Available appointments, huge parking lot with multiple empty spaces, friendly office help, and a large waiting area with numerous seats to choose from. Due to my vision situation I'll have to make a return visit after seeing my ophthalmologist. But unlike every other DMV I've stressed out at in the past this office almost; with an emphasis on almost, makes it a pleasure to return. read more

People are friendly, the building was clean. I walked in without an appointment and was out within an hour. Patience is a virtue:-) read more

DMV Lancaster Field Office - DMV - Departments of Motor Vehicles Near Me - Lancaster, California

ABSOLUTELY THE WORST ON LINE SERVICE EVER. Can't get an appointment, can't speak to a person, can't make an account won't except last name? read more

Believe it or not never had a bad experience at this DMV. Granted they took 2 away from this area ;one in Palmdale 1 in Lancaster and combined them to 1 but it's really big with a lot of seats. If you have an appointment you're always in-and-out. read more

Fast service no hassle just getting regular dmv stuff done. Clean and spacious place. Definitely one of the easiest dmvs I been too read more

DMV Lancaster Field Office - Departments of Motor Vehicles Near Me - Lancaster, California

Most of the employees are rude and have an attitude. Because management doesn't do anything about.

Haven't had to come back for anything since my last post. Post pandemic, I arrive at 0615am. There were 20 people in line outside and now there's like 50 behind me. It's only 7am. How sad is it, that we have to arrive before the Sun comes up just to get a certified printout. We'll see how it goes when they open at 8am. I wish I could give this organization a better rating. Look at the image. read more

DMV Lancaster Field Office - 20 ahead of me 100 behind me. SMH - Departments of Motor Vehicles Near Me - Lancaster, California

Horrible service rude people. First I tried to renew my license and change name. Told to take marriage license to Social Security and return with a new card. Issued temp license in meantime. Got card. Returned with card. Told that I had to have MARRIAGE CERTIFICATE and REAPPLY for BRAND NEW LICENSE. The lady at Window 25 would help us without going through the lines. Waited 15 minutes. Rude man at 26 said she had gone to bathroom. Finally supervisor said lady was GONE. Go to red carpet line for new number. Guy at desks said to WAIT IN LINE for new number. The most incompetent rude people I have EVER seen in my LIFE. Except for a lovely and gracious lady - ARTICIA. She could not have been nicer, even went to a supervisor to see if the extra fee for changing my name could be waived. Thank you so much! read more

Service is good always fast always ininout fast plenty of parking lots of windows about 38

Went here today for the first time. Made my appointment two months ago and it was just for a name change nothing crazy. We live near the newhall DMV and I refuse to ever go there again. The lines circle the building and the place is just too small. The people try to be nice but they are maxed out because of the demand on such few employees so say no to the Newhall location . So we arrived here at this beautiful big clean location. Tons of parking which is really appreciated!! We walked in and the first person to greet us asked do you have an appointment. We did so we joined the line on the left. If you don't have an appointment they have two people who ask you basic questions to get you started and they then send you to the line on the right. We arrived at 9:20 and my appointment was for 9:40. I was about 6 people back in line so we waited and then the window person greeted us and took my information and verified I had all my paperwork. He then sent me to window 37 but first I had to the computers in the back and input my new name information. It was a quick process and then I was in line at 37. This line took about 5 mins not horrible but I was 3rd in line. So we finally were greeted by window 37 and she looked all my paperwork and said wait for your number to be called. She wrote down a letter and number and told us to have a seat. This wait was the longest and it was about 10 min again nothing bad at all. We were greeted by that person promptly. Spent a few minutes verifying all my information and signing things then paying. Got my okay! Then sent to another line to take a picture. Waited less then a min in that line and got my pic taken and I was done. Left the Lancaster Dmv at 10am and I was happy. It all went smoothly. Everyone was polite and all in all it was the best Dmv appointment I've had. read more

DMV Lancaster Field Office - Departments of Motor Vehicles Near Me - Lancaster, California

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Even though the lines were long they are quick to ensure everyone has a number. They are very friendly too

I walked in smiling and I'm still writing as I'm still smiling. I met a nice young man named Sean, he pointed me in the correct direction.. In my book thats called an awesome Security Personnel with Costumers Service! Met the nice ladies in this order Janice, Miko, Tiffany, Mandi, Olga and M's. L (didn't want to spell your name wrong) and the fabulous Melinda! If you're looking to find kind and wonderful gentleman, this is where they work, along with the kindest ladies. Castro, Carl, Ivan n Sean and all the security officers men and women alike. You have my utmost respect. I read the "Oh neg"!, reviews, shameful bunch IMO. Walk-in with a bad attitude and they will mirror you. So please be kind and nice, trust me, kindness, a please and a thank you will work wonders. Some Sage advice, being kind and respectful will go further than being an "Oh Neg" in life. Just stating some facts. Last but never the least Carl. Janice and Carl went above and beyond. I know you didn't have to but you both did, thank you all for the wonderful renewal experience. Special thank you to Janice, loved the movies you suggested. Wow, very eye opening. Great experience all the way around. I was there on 5/15 and on 05/18. If you don't know where to go, security will help you. The lovely young lady that's a security officer was so helpful and I didn't get her name. Sorry, my bad. That's why I put up the dates. Thank you all at Lancaster DMV! FYI @55 you gotta take a written test and since I ride a Motorcycle, I took two tests. These tests are more common sense than anything else. For some of us this info is very needed. IMO Hubby failed the motorcycle test 2X Um Yeah, no. You can't take my HD FLSTFB Lo out, as in ever Sorry for the cheap shot. Hubby is wonderful. Need to insure you have the wherewithal. Just in case, you should not drive any WMD's , sorry that was to easy. Don't wait until the last minute for a Real ID, reason why I was there 2X, had our one n only n Hubby in tow for my second visit. Oct of 2020 if you drive you'll need one, if you travel to different states you'll need it for traveling abroad as well. I read the horrible reviews, 37 windows and 10 workers. Guess what, they have no control over that. Write a letter to the Mayor. Keep going up the ladder. Don't shoot the messenger, just the message. They are doing the best with what they have. If you made it this far, best day to go, Saturday morning by 0800. No appointment, I have one wish, a machine with only water and nothing else. Thank You All at Lancaster DMV. Peace, Jules read more

What a nightmare. I came in Tuesday August 6th for an appointment with all of my documents in hand and still had to wait. The staff was very rude. They speak down to you and cut you off mid sentence. Don't bother making an appointment, you end up waiting longer. The lady working the appointment line kept calling people (of her same race) from the non appointment line before the handicap and appointment line. There's 37 windows, half are staffed, moving at a snails pace. I suggest doing what I heard others doing, go to DMV's in slower cities. Even if you have to drive a bit, you'll still beat the never ending wait, racism, and rude service at the Lancaster office. read more

Worst attitude from 2 females at the check in windows. Do not recommend this location. A tall, black, female employee was talking down to an older Hispanic Spanish-speaking lady, while I was waiting in line. Overall my worst experience at a DMV. read more

They always have quick and efficient service. As long as you're prepared and have your papers, it should be quick and easy.

Four thumbs UP for keeping the place clean and doing everything as possible to maintain social distance. They got like 37 windows working at 75 % capacity. Other than that, there is people bringing their kids and exposing them get infected by the virus. read more

DMV Lancaster Field Office - DMV OFFICE - Departments of Motor Vehicles Near Me - Lancaster, California

Same old state ran mess, lines were really long but I did learn a some tricks. 2 lines, 1 for the honest (long slow line) and the other for the dishonest (short line). The line that says appointments or disabilities is the short line and nobody will ask your disability. I seen perfectly able bodied people walk straight through that line. read more