I made an appointment online for a name change and was able to fill out the application online prior to going in for my appointment. The only issue was they only had availability 45 days out. When I arrived the day of the appointment, I checked in and only waited about 5 minutes before I was called to a window for assistance. I showed my required documents and got my new card within 3 days of my appointment! read more

Getting ready to retire. Spent the past four months planning my social security benefits, pension payments, etc. I must say that dealing with the SSA has been an absolute NIGHTMARE! The rudeness, wrong answers, and general sense that some of these employees could care less about their jobs has been overwhelming. I was trying to do an over-the-phone application for benefits and I was disconnected with no callback! I was actually crying! Maybe their staffing has been reduced and they are overwhelmed, but this is no way to treat a senior citizen who has worked hard her whole life and is now trying to retire. Yesterday, Brittany from the Mt. Laurel Office turned all this around. She answered my questions, particularly those about retro payments, with a clear, simple explanation. She was pleasant to deal with. I did not feel like I was speaking to someone who was only reading from a script. I felt like I was dealing with a human being who understood my frustration and tried to help. Brittany, I can't give you a raise (I would if I could), I can only give you a pat on the back. However, if SSA has any brains in their head, they will find out what you did that turned around an angry, frustrated customer, and implement a better training program for their employees. Thank you for everything! read more

Hire more people that know how to answer a phone. I called two different days and different times. They said that it would be 120 minutes. So I waited 145 minutes. I got hung up on young kids are employees kids that play around. Is that what social security is about or they go to the area in the back and nobody ever comes out. I worked for this to be treated as if we don't exist anymore or that social security doesn't care what they stand for. read more

if you are extremely lucky, you'll get one or two out of the 15 windows where someone actually knows what they're doing and doesn't mind doing their job. Other than that good luck. They absolutely suck. read more

Omg I feel bad for anyone that has to come here. And right now that person is me. And it is worse when you come for other then yourself. First it is a very clean place. Bathroom was clean as well. You check in on the kiosk and await your number to be called. There is only 3 choices to choose. And OTHER is 95% of the people. Then after 90 mins you get to the window where the lady enters your name in her computer to see the person you need to see. What a system. By time we were called we sat another 2.5 hours. Considering it want the busiest day here. The time it takes to see someone is ridiculous. No vending machines in the building. So bring lunch with you if you skip breakfast. And if like me you get here at 9am. Amd still here at 11:30. You will see them rotate lunches while you go hungry waiting to speak with some one. This is my first visit ever to SS office. I hope when ready for retirement benefits that I can do them on line or come down and the system is working in a much more efficient manner. read more

4 minutes ago Holy Sh*T! The Officer in the lobby was amazing. Knew his information and was exceptionally kind. The actual workers however, ... Wow. I waited 3 hours to apply for a replacement SS card. While, I was sitting and watching, all I could see was how miserable the workers were. How bad the attitudes and morale was. The way they spoke to some of the disabled people and the seniors was absolutely HORRIFYING!. I am telling you, it was NOT provoked. Those workers have terrible customer service skills.They were yelling people's personal information and loudly. No HIPPA compliance at that office. When I went back to see the intake/rep i explained that I was recently widowed after 30 years of marriage and had no valid photo ID. (My NJDL is expired). I brought every type of document and mail with me and then some. Even my adult son with all of his information intact . What more? The worker/rep he didn't want to listen. He Just said "no valid photo ID -no card" . Come back when you get a valid driver's license. Goodbye ma'am, slammed the window. I CAN'T GET AN ID without my SSC. But, when I went online and called. They told me what I had with me was enough. But, when I went back down there. The Worker once again, said it wasn't enough. Get it together people. The online, over the phone information and YOUR office Information and policies should be the same across the board. Not just because you're miserable and hate your job and need some one to take it out on. Because there's a lot of people out there that would be happy to have your job, do it well and with a positive attitude and do it better, I'm sure. Because, the current workers at this office clearly forget thier job is To HELP/ASSIST the taxpayers. Over three hours, on two separate occasions to get MY replacement SS card and Then wasn't able to get it. Still don't have it. read more

They continue to be a poorly run office. They are devoid of compassion for claimants. Most of the representatives there do not know the Social Security Rules or Laws and tell you the incorrect information which contradicts the actual SSA laws! They should be embarrassed they do not know their jobs that well! read more

WARNING: as of this writing, there aren't enough people writing reviews on Yelp for the overall rating of this Social Security office to be an accurate representation of its service quality. Who would think that Yelp, a site better known for restaurant reviews, actually gives people the ability to write reviews for Social Security offices? There will always be people who are very upset at Social Security about something. Every business will have such clients because, let's face it, there will ALWAYS be some folks who simply will get very angry if they don't get their way, even if it's not the fault of the people at the business location. Those clients will be motivated to search and seek out a review site where their 1-star reviews can have the greatest impact to the overall rating and it seems that it's mostly them who are leaving reviews for this Social Security office on Yelp. If they are angry and vindictive enough, they won't leave their 1-star reviews at sites like Google where, currently, this Social Security office has 3.5 stars and 46 reviews and where one more 1-star review will not change the overall rating that much. And people who are very happy and satisfied will probably be too busy or most likely won't think that they can actually write reviews for Social Security offices, to actually write one. So you won't see many reviews from them, especially at Yelp, a site much better known for restaurant reviews. Only those (except for rare people like me) who are so angry and have such a need to vent their anger will be motivated to seek out review sites and actually write reviews. I wrote the above because, prior to visiting this Mount Laurel, NJ, Social Security office this morning, when I searched for location and hours information, I happened to come across this Yelp review page. At that time, there were only 5 reviews and only one was 5-star. The rest were all 1-stars, except for one 2-star. I knew that, statistically, this was not enough for an accurate overall rating, but it still left me a bit worried about what my experience will be like, especially after reading some of the angry reviews. Well, I'm happy to report that my visit to the Mount Laurel Social Security office this morning was NOTHING like the 1-star and 2-star reviews. It wasn't even close. I had the completely opposite experience. When I arrived at the office 15 minutes before their scheduled opening time, to try to beat the crowd and a long line, I discovered that they were already open. Apparently, because it was windy and raining this morning, they decided to open early and let people in so that they won't have to wait outside. That's when I knew that those bad reviews were way off. When I went inside, I found a very modern and clean lobby with a kiosk where I got my ticket number. The front guard announced to the people who were sitting and waiting in the lobby that they needed to fill out the form that was available in the lobby if they were there to get a social security card. So after I got my ticket number, I spent about 5 minutes filling out the form since I was there to get a replacement card. After that, I walked to an empty seat and about 2 minutes after I sat down, they called my number. I guess, if there is anything I can be angry about, I can be angry about that, that their customer service is too quick. I mean, they didn't even give me that much time to sit and relax. I went to the designated counter and the lady very nicely took my form and my passport (yes, I was prepared and brought the required documents after reading instructions at the SSA website) and asked some questions as she entered data into her computer terminal. She then walked away and returned with some hardcopy printouts and gave them to me. One of the printouts had information about how I will receive my replacement card in the mail. Since I was there to also get my online SSA account set up (due to an online security breach that occurred at a business several years ago, the SSA website would not let me set up the account at home), she kindly turned her computer terminal towards me and showed me what to do at the site, when I was ready to set up my account later in the privacy of my home, using the code in one of the printouts. That was it. The entire process, from the moment when I walked into the office, took less than 20 minutes. I was in and out just like that. And I had a very pleasant experience at every step of the way. Granted, not everyone's experience will be like the one I had. If they are going through hard times or having a bad day, their emotional attitudes will be different and their perspectives probably will not be like mine. But, still, the overall rating for this Social Security office at Yelp is very skewed and is a very distorted representation of what you may experience at this location. That was what motivated me to write this review. The office was very comfortable and the staff were very professional and courteous. read more

I had an excellent experience here. My wait was short, as I arrived at 9:30. Mike was so pleasant and helpful, even provided additional information. read more