Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill

If you go to this location............... ask for Justin or Rayshawn. If neither is working that…read moreday, LEAVE. If either is with a customer WAIT. My family mainly, ONLY works with Justin. Justin is absolutely AMAZING!!! We have been giving him a hard time since we first met him in April I believe. We came in for a plan change. We be hitting him with rapid fire questions in succession and he fields them all without breaking a sweat. He always guides us in the direction we need. He is extremely patient and polite, respectful and incredibly knowledgeable. He's just all around fantastic!!! He is extremely helpful and goes above and beyond. He understands our needs and works diligently to address them. My mother and I recently upgraded our phones. She needed a tutorial and I needed to complete my upgrade. Originally she was scheduled to work with Justin but when it came time for her appointment. He was out sick. He attempted to contact her to reschedule the appointment. She was impatient and opted not to wait. The rep she worked with didn't give her the assistance she needed. She left the store with a new device without knowing how to use it. So when I went in for my forced upgrade because the speaker went out on my phone, she was with me. Justin assisted me for over an hour with my upgrade and he gladly turned around and worked with my mom. He showed her how to use her new device. I still had questions once I left the store, I was able to reach out to Justin and he walked me through precisely how to resolve my issue. One time Justin was unavailable and Rayshawn stepped up to assist. I see he has a loyal customer base as well. He is FUNNY as hell, really needs to be a comedian. He is knowledgeable and patient. His first goal is to get to know you and determine what are your needs and wants. He then deciphers how that equates into choosing a new device that will work best for you and not put a choke hold on your budget. He is very respectful and takes his time. Let me tell you, when my family steps in the door, we're coming in four deep, sometimes it'll be less but we roll deep. We're expecting the customer service to be above and beyond and I promise you, if you work with either Justin or Rayshawn your Verizon experience will exceed your expectations.

This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

This is one greedy company,I had been with them for years and when I canceled they start claiming I…read moreowe, so I paid what they said I owed and now they sent me another bill for 10 dollars wow,I will never deal with this company again

I went to the Fenton location a few years ago. My husband who has a flip phone, immediately got a…read morecard and phone was working while we shopped. My phone, which I use for business took over a day to start working. The young person ran my phone through another number, a Chicago number, totally changing my IP address. I live in St. Louis and my number is a former Ladue landline. I have had this number for over twenty years. Now, every time I look things up, it shows result for Chicago. Yes, I have the location on, but results and websites use IP addresses. Numerous complaints to TMobile, they only say turn your location on. Scummy employee taking advantage of us going into the store, instead of getting a card online when I first signed up. My new phone, no physical card, is still connected to that Chicago number IP address. I had texts showing the number he used, but they have been removed a couple months into this heinous assault on my original phone IP. That's why I am still disgusted years later.

Zach was absolutely amazing! we gave him a huge project and it was completed in less than 2 hours…read more he ensured we were satisfied and at the best cost.

Been here for 10 minutes and the 1 worker has not even acknowledged me! Another person can in and…read morethe same thing. She asked if he was the only person here and said someone was here in the bathroom - after 15 minutes he showed up! Made me move from where I was sitting to where he wanted me. Was snorting the entire time! Most in helpful experience ever!!

Alex P. is my T-Mobile hero. Spent ample time, explained solutions, and went toe-to-toe with our…read moreobdurant former carrier. Thanks, Alex.

I came in with a paper temporary ID AND Isaac helped me and may tell you i may not have got what i…read morewanted in the end but he tried extremely hard to ensure he tried his hardest to help and brainstorm a way to help me. i will be coming back yk give him my business he is awesome kinda and compassionate. even when he tried wyite a few times he continued to try to make it happen