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    Charter Communications

    1.3 (78 reviews)
    Open 9:00 am - 7:00 pm

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    bank account showing health equity withdrew from account instead of depositing into the account for reinbursement,.Charter denied it
    Jesusss C.

    This is for the employees that have to deal with the Charter Benefits Department, they are some snakes that scratch each other back and fill you up with lies, and they will not return your calls nor will they correctly resolve whatever issue you are having Charter Benefits Group are there to Prolong the issue and deny your issue whether you are right or if you are wrong they are not there to help you they are there to give their employees the worst help they can give them. I have issues that were disputed, and a claim that with health equity withdrawing money from my bank account instead of depositing money into my account, this was supposed to be completed by 6/15/2023 it is now 6/21/2023 and I have yet to receive back the money that was taken from me and a payment that they never paid me I assumed this issue would have been completed by now but it isn't and I am wanting to know when will you complete this investigation because this has been going on for over 6 months and I don't want to keep emailing this benefits group and never get a reply but this has got to the point of me wondering if I will ever get the money that was taken from my account at least because I already was terminated while I was on leave which is another issue but this is not been resolved in the the timeframe that I was given. The money was taken from me at a bad time right after I was terminated from Charter for being in a hit-run accident on my way to work, which has left a burden on me financially, I need some answers because I have bills and kids to feed and I just got out of the hospital for respiratory issues. Please contact me with information pertaining to this issue I no longer have that bank account anymore because of this issue, because when I tried to file a claim for the amount that was taken from me, they made it as if I gave health equity my account and routing information but that was to deposit money into my account not withdraw money from my account nor for them to lie about it. Because I have sent the necessary documents to make the decision simple and direct, but for some the reason it seems this issue is being prolonged and for them to discriminate against me by hanging up on me when I called health equity to not even allow me to speak to a supervisor I don't understand why Charter still does business with a company like Health Equity which makes me wonder even more about this issue, but for those amounts owed to me they need to either go to a different bank or they need to be sent to me in a check format because I don't have that bank account anymore, or they can be sent to me to the address on file, but this issue should have been resolved by the date that was given to me but unfortunately, I am still without my money or even given a resolution to this situation, after I have given my bank information that should have been enough to see that money was withdrawn from my bank account that should have been deposited into the account, for any questions please contact me as soon as possible...Thank you for your cooperation.

    Steven R.

    Customer service stinks. I sent an email directly to the Executive VP of Customer Service yet to her back. kathleen.mayo@chartercom.com The employees are like robots, if they do a job at all most of them do it 1/2 ass. I'm debating whos worse, ,Spectum or Comcast. Feel free to reach out to to for details I can be

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    5 months ago

    internet is terrible and it's always in an outage. Cell phone service and coverage are terrible.

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    Charter Communications

    Charter Communications

    (1 review)

    Minus 1 is more like it. My experience with a Southern California office zip 93560. Worst…read moreexperience I ever had with their so-called installer & I've used a # different companies over the decades. Spectrum advised me allow 2-3 hours for them to install internet & landline services. I kept my TV with a different company. After a # of incessant appointment phone reminders, installer arrived on time. The phone salesman told me installer would wi-fi link all my devices; laptops, phones, including a cell phone I purchased, was told it was $399. but email bill said $899. so I returned it today. Installer also said wi-fi not included in my order, would cost additional monthly, I said add, he called office. He worked outside, then inside. Spent way less than 2 hours here. Time to make sure devices coordinated. He called landline for me but when it came to checking 2 laptops, cell & TV, he became aggravated, said he "didn't have time, had a busy day with many appointments & my laptops were too slow." He totally failed to network my printer/fax so now I cannot print & printer settings function jammed for me to update. There are so many Spectrum/Charter network options, I don't know which to choose. I called Spectrum & was told "call HP." I couldn't even print labels to return their cell phone, other company's equipment or anything else! I often sell online & rely on my printer, also for business letters. I had 4 surgeries this year & today carried printer to business of purchase but no tech help was available. I also made 2 trips to different Fed Ex offices because I couldn't print their cell return label. Now I also have to make a 2nd trip to return other company's equipment because I can't print label or anything else. Way to take advantage of a a retired, disabled senior citizen Spectrum! Wonder what further billing surprises await! My proposed solution: they need to send a competent installer out @ their expense to finish the job & get that printer & other devices coordinated IMMEDIATELY! I called & told them how rude he was to me. Guess I'll have to carry printer back inside from car! I don't even know whose wi-fi my existing cell, a new Samsung Galaxy 23 is operating on!

    Charter Communications - isps - Updated June 2026

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