For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my wife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above. read more

I give it one star because the 1st person I talked to was good. She then transferred me to a person she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have. read more

internet is terrible and it's always in an outage. Cell phone service and coverage are terrible.

This is for the employees that have to deal with the Charter Benefits Department, they are some snakes that scratch each other back and fill you up with lies, and they will not return your calls nor will they correctly resolve whatever issue you are having Charter Benefits Group are there to Prolong the issue and deny your issue whether you are right or if you are wrong they are not there to help you they are there to give their employees the worst help they can give them. I have issues that were disputed, and a claim that with health equity withdrawing money from my bank account instead of depositing money into my account, this was supposed to be completed by 6/15/2023 it is now 6/21/2023 and I have yet to receive back the money that was taken from me and a payment that they never paid me I assumed this issue would have been completed by now but it isn't and I am wanting to know when will you complete this investigation because this has been going on for over 6 months and I don't want to keep emailing this benefits group and never get a reply but this has got to the point of me wondering if I will ever get the money that was taken from my account at least because I already was terminated while I was on leave which is another issue but this is not been resolved in the the timeframe that I was given. The money was taken from me at a bad time right after I was terminated from Charter for being in a hit-run accident on my way to work, which has left a burden on me financially, I need some answers because I have bills and kids to feed and I just got out of the hospital for respiratory issues. Please contact me with information pertaining to this issue I no longer have that bank account anymore because of this issue, because when I tried to file a claim for the amount that was taken from me, they made it as if I gave health equity my account and routing information but that was to deposit money into my account not withdraw money from my account nor for them to lie about it. Because I have sent the necessary documents to make the decision simple and direct, but for some the reason it seems this issue is being prolonged and for them to discriminate against me by hanging up on me when I called health equity to not even allow me to speak to a supervisor I don't understand why Charter still does business with a company like Health Equity which makes me wonder even more about this issue, but for those amounts owed to me they need to either go to a different bank or they need to be sent to me in a check format because I don't have that bank account anymore, or they can be sent to me to the address on file, but this issue should have been resolved by the date that was given to me but unfortunately, I am still without my money or even given a resolution to this situation, after I have given my bank information that should have been enough to see that money was withdrawn from my bank account that should have been deposited into the account, for any questions please contact me as soon as possible...Thank you for your cooperation. read more

Charter Communications - bank account showing health equity withdrew from account instead of depositing into the account for reinbursement,.Charter denied it - Internet Service Providers Near Me - Saint Louis, Missouri

awful. Internet went out and they won't send a technician out for days. terrible customer service. read more

Tried to cancel spectrum today. The rep (in North Carolina) would not proceed unless I listened to her for 20 minutes of promotional offers. I just hung up. Awful customer service on top of years of slow speed internet and frequent outages read more

Customer service stinks. I sent an email directly to the Executive VP of Customer Service yet to her back. kathleen.mayo@chartercom.com The employees are like robots, if they do a job at all most of them do it 1/2 ass. I'm debating whos worse, ,Spectum or Comcast. Feel free to reach out to to for details I can be read more

Charter Communications - Internet Service Providers Near Me - Saint Louis, Missouri

The customer service could not be worse. The people are fine but the system that Charter has created for a customer to get assistance is the worst I have ever experienced. I would not wish Charter on my worst enemy. They have systematically created a web of internal transfers so customers cannot get help because the company is scared people are going to cancel. DO NOT SIGN UP FOR CHARTER CABLE, INTERNET OR PHONE. You will be tangled in a web of customer service lines for the rest of your life. read more

They don't deserve a star. I moved to STL from Jersey City and I must have been spoiled by the level of competition in the NYC area, Verizon Fios is significantly more transparent than Spectrum. I signed with Spectrum over the phone, the rep tells me my internet is $70/month, and all additional fees are waived because of the promotion running. She lied, what a shocker, never got an email from them breaking down my projected monthly costs, charges are different and they charged me TWO activation fees. If there was actual competition for my area, I'd be gone, but Spectrum has me bent over a barrel and they have no problem taking advantage of their customers. Spectrum is the new Comcast, abusing their customers without hesitation. Starlink can't come fast enough, hope Spectrum goes bankrupt. read more

Took me 4 tries to cancel service as I was moving. Since the first three attempts, of which the customer service representative assured me service was discontinued, were straight lies, I was forced to pay another month's worth of my hard earned money for nothing. If you have another option as to where you spend your $'s, I would suggest taking a good hard look into utilizing their services. read more

I would provide 0 stars if I could. Spent 3 hours talking to 8 different departments and managers regarding a grounding rod that was not peroperly installed and sticking out of the ground.... come to find out they blamed Ameren... said they could not help... offered not credit nothing. I'll be cancelling my service. Their customer service is the WORST!!! They also tried multiple times to sell me a cell service.... read more

In the past 4 months we've had been sold 3 faulty routers. If baffles me how 100% of the time I pay 100% of the bill and in return I get internet 60% of the time. I DO NOT recommend doing business with Spectrum. read more

Called 6/28/22 to cancel service for upcoming month. Was told to bring in equipment, waited 30+ minutes just to do that. Once at desk was told they were unable cancel service due to computer issues, and given a paper receipt. 7/6/22 billed again for services not had. Put on hold for 30+ mins again to recancel, transferred to billing only to be told theres nothing the can do if service is not cancelled. Transferred me back to customer svc to be placed back on hold...hung up called the corporate number listed on my banks billing statement. Greeted with another automated customer service robot, programmed to give customers the run around. Would like charge refunded and service cancelled 6/28. Americas greed is self destructive. read more

Spectrum is complete trash. I am a remote worker. I experienced 4 outages in 25 days. How can you be unreliable and have the audacity to charge customers these astronomical prices? I canceled my phone and internet 2 wks ago. Today the cable will be canceled too. Way to go Spectrum!  Continue losing customers and keep up the bad customer service. read more

We have had our property surveyed for charter twice in the past and was told it wasn't available. this time they called us and promised it was the woman on the phone wanted us to to pick up supplies ourselves for a self install and i refused because we don't have anything to install it to, there's no internet and never has been! she argued with us saying it was just installed in our area and promised everything would be good to go. guess what - worker came today and it's not. This woman tried basically to steal a commission with false promises and wasted HOURS of our time as we missed work for the install that never took place. Great Representation Charter. read more

No stars I was a loyal customer with Spectrum internet for over 5 years and now the price change went up $20.00 that is insane. I had to cancel we are the consumer why don't people get together and cancel service so they can realize how. They should keep customers I guess they have a lawsuit about internet speed lies check it out for yourself on BBB https://www.bbb.org/stlouis/business-reviews/cable-tv/charter-spectrum-in-saint-louis-mo-110075917 Why does a company keep changing its name what is really going on read more

Charter Communications - 4 names what will be the next name - Internet Service Providers Near Me - Saint Louis, Missouri

If I could give a zero on this experience, I would. I want to start by saying I am not the customer who looks for issues to complain about. All I ask or expect is to, at minimum, receive the product or service I am paying for. I have been a happy Spectrum/Charter customer for years using only internet. I went in to exchange my router for a new one because the old one had gone out, and the employee Brett convinced me to switch from t-mobile to Spectrum mobile. I waited for a day when he would be back at the store to come in and set my services up so he would get credit for the sale, and because I was grateful that he was "helping" me to save money and upgrade to a phone I had been considering getting for a while. During my hour and a half long encounter with Brett we hashed out all of the fine details of the switch I was making, all while his coworker Byron slept at his desk nearby. I was asked two times which phone color and kind I wanted because he was unsure of how to process things and had to redo the whole process for a second time. I stated on two occasions how I wanted the purple iphone 14 max pro because I had my eye on it for a while, and didn't usually treat myself to the things I want very often. So needless to say, I was excited. He informed me my phone would be to me within two business days, and when I got it to bring it in to have it activated and my information transferred... 5 days later I finally get my phone, I rush to get it activated and bring in my unopened iphone box to find that the phone sent to me was white and silver... not purple. Which I thought would be a simple fix because mistakes happen, and it was clearly not the phone I paid for. As Byron helps me, the same guy sleeping at his desk the last time we were in, I tried to get assistance in making sure the correct color eventually makes it to me, he proceeds to say, "does the color of the phone really matter that much?" because he is lazy and did not want to help. He then tells me that it is not his problem since he only works in store.. and gives me a phone number to call. He transfers my stuff to the new phone and sends me on my way, FUMING, because who wouldn't be? You had the audacity to chastise me for wanting to receive the product that I ordered when it was your employee that made the mistake? So, I call customer service to explain the issue. The representative that answered, as well as her higher up tell me that if I want the phone that I ALREADY PAID FOR and originally ordered, regardless of the fact that it was a Spectrum employee that entered the information wrong not one but TWO TIMES, that I would have to pay a restocking fee to them of $50 because Byron activated the phone already and moved my personal information over without informing me that there would be a fee for him to do so. We are business owners, and I find it so unprofessional and distasteful that there is no process in place to cover any margin of error that is caused on behalf of an employee made error. I am a new customer to the mobile service and went from a happy internet customer of over half a decade, to completely appalled by the lack of customer service I have received. I will never suggest anyone to spectrum again and cannot believe that something that could have so very easily been corrected turned into such an awful experience. Do not use Spectrum unless you want to be punished for becoming a new customer. read more

The technician that installed my internet service said it would be very powerful. "You'll be able to connect all the way up your street", he said. I cannot get connected most of the time in my 1300 square foot home. My plan has also increased in price regularly. I now pay $80 per month for internet service that barely works, so I'm many times going over data plan on phone. Look elsewhere for internet service. read more

This company stinks. They lie about your rates, and then send you a bill for more than what they quote. This even when I've asked for a total including all fees. This has happened more than once. Long hold times. Out of date equipment and menu systems on their Cable service. Rates go up a fair amount every year. The service is set up so it makes it hard to cancel portions without cancelling things you need which is clearly a plan to screw the customer, and keep you from dropping certain parts of the service as they tie unpopular portions to they things that most people like. This is clearly no mistake on the part of Spectrum. Internet speeds are Well below what they quote for their through the roof pricing. $64 just for internet each month now..keeps going up and up once your out of their "special". They act like they're doing you a favor when you call for help with problems on their end, and then don't compensate you fairly or often at all for your downtime, or time wasted dealing with these morons. Where's the negative stars rating? They get - infinity stars. If you have an alternative to these jokers, please save yourself the aggravation of having to deal with Charter Spectrum. read more

Terrible customer service....unethical and unemphatic. My home was severely damaged in a fire in early May 2020. I contacted Spectrum to ask them to suspend service until they could transfer service to a new location. I early June my family relocated to a temporary location while our home was being repaired and we received new equipment and service from Spectrum. Unfortunately, unknowing to myself and my wife Charter continued to charge and bills for service on the old location because they said we did not request to disconnect the service in our uninhabitable home. I requested a credit for this billing and they denied my request. So Charter has billed me for 2 months of unused internet at an uninhabitable location. read more

One star is too generous a rating. I have never experienced such poor customer service in my entire business career. Their inability to understand and meet the needs of their clients in Kansas City is staggering. read more

This is the worst cable company in the world I wish there was an alternative in St Louis I absolutely do not recommend these people they're supervisors are rude to service doesn't work half the time the modem and the router need to be fixed they say they'll be there between 8:00 and 9:00 and they show up at 10:00 three times in a row I had to go to work I couldn't wait I am so sick of these people I wish they were out of business they should be ashamed of themselves but they're not they're getting rich so they don't care read more

Pay big money to have the nfl network. First game of the year it is off line. I would like some money back! You must pay them every penny on time but they don't care about delivering a service I pay for or reimbursement to the customer when they don't! read more

Do NOT trust the salesman. Do Not get Apple TV from Charter Spectrum. I was told by the salesman that if I did not like Apple TV I could return it and switch to a box. If you open the box it's yours. If you want to try Apple TV buy it from the Apple store. You have 14 days to return it even if it's open. Charter refuses to take it back. I think they are even cheaper at the Apple store. The DEFINITELY have better customer service. read more

I've had problems with their service in the past, but recently had a good experience with one of their representatives and she worked things out. Some reps are just better than others I guess. read more

By now I had most of the service providers available in the North TX area and Spectrum is the worst of them all. by far. beware they will charge you for a whole month if you cancel the service even the day of your billing cycle starts no matter what so make sure you cancel way ahead a time of when you want to get rid of them. read more

NOOOOOOOOOOO WAY!!! Wish I could give them zero stars. DO NOT GO WITH CHARTER, THEY ARE A SNAKE IN THE GRASS corporation!!!!!!!!! Overpriced, junk, crooked customer service reps who lie to you about bundle pricing to get you to bite. I would rather read a book, and use dial up than have service from this POS company. Seriously Charter totally sucks!!!!!! Go with Direct TV, or Dish, or U-Verse. Z-E-R-O customer service! BTW I am in the middle of cancelling with the retention team and they are arguing with my decision to cancel. Total joke of a company. **UPDATE** Still waiting for service to be shut off even after being on hold with the "evil demon crew" (customer retention team) for 26 minutes. Today is my disconnect day and I have already received a call asking to stay for a discounted price, followed by a call asking if I would take a survey on my experience with Charter. Charter is unbelievably inept, and run by idiots. So bad they made me type part of my review in all caps. I hate all caps. ***UPDATE*** Just did some research on this company, and apparently Satan stood over St. Louis and the excrement that came out was Charter Communications. Yes people, Charter is Satan's deuce. Probably explains why they are so evil, rude, and crooked. read more

As if Charter didn't suck enough...they just raised my rates. WTF!?! Seriously, they provide the least reliable Internet service I have ever had...and that includes the days of dial-up AOL. Their signal is unreliable, their equipment is barely compatible with anything decent that is available in the marketplace and they have this horrible habit of sending out "partner" technicians who are very quick to escalate a ticket and haul ass instead of fixing the problems. Another game they play is the "that's not our fault...call your equipment manufacturer" game. I had cable internet in the last city where we lived. I am perfectly comfortable stating that I spent more time on the phone with Charter tech support in the first 6 months at this address than I did in the previous 10 years combined. The situation has not improved over the subsequent 18 months and now they think their service is good enough to raise my rates?!? I've spent so much time on the phone with their tech support people that I literally know several of their troubleshooting scripts by heart and routinely tell them to skip ahead to the step where they do X from their end so that my equipment will begin functioning again. I have their tech support number on speed dial too. When it works, the speed is impressive. Sadly, there are enough issues that I will rip their equipment out of my house and throw it in the street as soon as a competitive offering comes around that is within 25% of their pricing. Fiber companies, any takers??? All of this begs the obvious question: why oh why can we not write zero-star reviews? read more

If I could give zero stars I would.I CANNOT STAND THIS COMPANY. You sign up for internet only, because they are your ONLY option in your area, at a "promo" rate of $34.99, THAT THEY DON'T EXPLAIN IS A PROMO! I don't need to bundle. I don't need cable (which causes you to have to buy their equipment) or a home phone (which causes you to have to buy more equipment). Then, after year 1, guess what?!? They raise your price without telling you! "Oh, I am sorry if that promo wasn't explained to you, ma'am" and then you have to pay $49.99. "This is the internet rate ma'am, there is nothing I can do about that. Oh but you guessed it, there are still constant issues with the internet. Pay more, get more, is NOT FOR CHARTER. Then, after year 2, you guessed it! They raise your price again without telling you! "Oh, I am sorry that promo wasn't explained to you, ma'am" and then you have to pay $64.99. "That promo ended with your second year, and this is the internet rate. The only way to take money off of your account is to bundle," which if you weren't paying attention before means BUYING MORE SHIT! She claimed the service has gotten better, but no. Screw this company. I call for a serious boycott so they cannot monopolize and just keep raising the payment every year, without informing you. This shit should be illegal. Also their customer service lies, constantly. I am beyond sick of this. We are in the process of moving and I will be making sure I am in an area that I have another option. Fuck you Charter! BOYCOTT CHARTER!!!!!!! read more

Charter....probably the worst customer service in the USA. Seriously, is it really that hard to do your job well? Providing good customer service, with good products and competent employees. How is this simple formula so hard to reproduce? Why do some companies get it right every time, while others (Charter as the poster child) get it wrong every time? Since arriving in STL (4 months ag0), and setting up service with Charter, I have had to call, monitor, educate, and scold Charter employees a dozen times. They can't seem to get an Internet or Cable install right the first, second, or third time. I promise, I am moving to AT&T as soon as I can. read more

I would give Charter a 5 star for their internet speed and their employees. The folks I have come in contact with have always been knowledgeable, courteous and prompt. Their internet service is also top notch. I have had issues perhaps 5% of the time and when I do, I call their tech support who are quick to resolve the issue. No concerns there and if anything, their employees and service would be a standard to hold others too. So why the 2 stars? Well, their policies are just outlandish! As a customer who's been with them for 14 years (that's right FOURTEEN years!) I can never seem to get a break in pricing! You would think a business would go above and beyond to retain EXISTING customers but not Charter. Once they have you as a customer then they feel they can charge you any amount of money, no questions asked. So what do I do? Well, I hate to say this, but I switch my account every year between my spouse and I. So after their introductory period ends, which is 12 months or more, I call and cancel my account and my spouse sets up a new account with new introductory rates and then 12 months later we do the same in reverse and the cycle continues. This was something that was suggested to me by a customer service rep about 4 years ago who probably found their policies as ridiculous as I did! I know by writing this review I could be jeopardizing the little loophole I am benefiting from. I really don't care. What I hope to accomplish with this review is have someone relevant at Charter read this and be fair to their customers and provide incentives to retain them. Raising rates by say 10% after an introductory price is fair... raising it by 65% is just criminal. I hope you consider that when you review your policies next time. read more

I would give them ZERO stars if I could. Their customer service is horrible!! I have had NUMEROUS terrible experiences with Charter, and I wish they would get taken down by the BBB... Seriously, CHARTER IS HORRIBLE! Their customer service is TERRIBLE! I use internet almost everyday and nothing else is available in my area or I would cancel my service in LESS THAN A HEARTBEAT. read more

Once again, Charter has lied about when they would put in a new line so our TV could receive a good signal. This company has no idea what customer service is. read more

Worst customer service ever. I could write a 50 page dissertation on every bad experience I've ever had with their customer service, but I'll save you, dear reader, from my rant. As a "communiations" company, I'd expect not to have to repeat my initial information and wait 5 minutes for the rep to get my account info every single time they transfer my call to a new department because cronies A, B, and C couldn't help me. read more

Took three hours to set up my account with them. I was transferred several times, told several different times that they would be out to set up our service (no call and no show). Then when I called back to see what was going on, the person that was originally helping me said that I wanted my account canceled. Only reason I'm still dealing with them is because they already took money out of my account for setting up the service. read more

Charter is awful. Service drops at least twice a day and then we have to reboot the modem to get back online. Then I got a bill that is nearly DOUBLE and all I got was the proverbial shoulder shrug when I complained. I'll pay my bill, but that is the last DIME Charter will ever see from me. In a nutshell, Charter sucks the big one and if I could give a negative 5 rating, I would. Anybody who posts positive reviews on this site is CLEARLY a plant. read more

I asked multiple times if my rate was going to change. They said no. They just raised my rate from $45 to $60. They flat out lied. Completely dishonest! read more

Dare I say it, wow. Compared to my experience with Time Warner Cable in NYC, this is outstanding. I called to book an appointment and the telephone agent was prompt and diligent. When I had to change it, I was able to do so online through chat. The technicians arrived 10 min early to get started, and an hour later I was up and running with quick Internet. read more

I wish I could give no stars, but that option is not available. The internet was okay, but the billing is terrible. I canceled service the day before the billing cycle indicated on my bill, but was still forced to pay for a month of service I did not receive. When I called them about this, they stated that it is in the fine print, and that this is their policy. Anything to make money, I guess. Go with ATT Fiber - it's a LOT faster, and MUCH cheaper. read more

I contacted Andy Jones at Charter Business to see about combining phone and internet service. This resulted in faster cable speed plus a total bill that was less than what I was paying for phone service alone. Further, I have had no difficulty either with my burgler alarm of with processing credit cards. I recommend Charter Business and Andy Jones, specfically. read more