Anne Wade waited on me personally, first on the sidewalk, then took me inside to a dressing room…read morewith 2 items to try on. I was the only one inside. I made a purchase, an item I've been searching for on line and in person for years. Better yet, it was on sale for 1/3 the original price. If you are looking for lovely fashions and personal care, you won't find a better place.

What a wonderful store. The owner Anne is a wonderful lady and a great help. If you haven't been in…read morethere please go. Some beautiful things in there.

Went for my first spray tan ever. She did a very even, good job. However, I specifically told her I…read morewanted to be as dark as possible. While this tan looks very natural and is streak free, there is hardly any color at all. I am extremely dissapointed. I followed all the correct steps and as a girl who is naturally very pale, I had high hopes. I had to fake tan over it because of how light it was. Biggest waste of money.

Arrived in Cancun with a perfect color. Thank you. Made it way easier to be confident in my bathing…read moresuit.

Meh. Selection is okay, I saw a cute handbag that I would have bought except that the saleswoman…read morekept following me around very closely. I'd walk 15 feet in one direction, and she'd be 5 feet away. This happened three times. WTF? I'd just shopped in Mara across the street and did not get that sort of treatment. She greeted me when I entered, but never did ask me if I needed help. It's stores like this that make me return to online shopping where I can browse without some saleslady giving me the side-eye and an unfriendly vibe. Weird.

Excellent, owner Ginger is very professional & helpful as are her staff. Reasonable prices. Classy…read moreestablishment. Thank you

Shopping Experience at Nordstrom Racks…read more I am not a shopper! I don't enjoy walking from store to store in search of specific things or gifts, especially during the holidays! I want to walk into no more than three or four stores, get everything I need, and be done with it. That said, I enjoy walking through my favorite stores and checking out the goods without any specific purchase in mind. Sometimes, I find something I wasn't planning to buy, but I realize it could help me or make someone close to me very happy. I know this sounds confusing, but I think you get what I mean! Anyway, Nordstrom Racks is one of the stores I enjoy walking through. They are organized and carry well-known brands, which is not as important to me as it is to many others. This specific location is one of those stores that we visit often, and I have found and bought many items here. The staff has been helpful whenever I needed help, and we've never had any issues shopping here. The prices for certain items may be somewhat higher here than some other comparable stores, but if you do not have the time to go from store to store hoping for a better price, then it is worth it. The only drawback is that the racks can get very messy during busy shopping periods like the holiday season. So, it is always best to visit and get what you need before the crowds rush in and mess things up!

One of my favorite malls is The Village at Corte Madera with plenty of parking. I always have…read more to stop by Nordstrom whenever we visit this Mall. If you ever stopped by the Nordstrom shoe department ask for Chris. He is super cool and an amazing person. Chris is our go to sales associate in the shoe department. He is knowledgeable and knows his stuff. He is awesome! Great customer service always. Hours are Monday through Friday 10 am to 8pm and Saturday 10am -7pm and Sunday 11am - 7pm Until next time. Chao!

I greeted them rather than be greeted by the two men up front. I waited to look at a necklace for a…read morejust a couple of minutes. The two of them were helping a lady check out with three blouses... I'm not sure why both of them had to help her, but that's fine. I had a lunch to get to so I said I would be back and then I was asked if I was a "part of the wedding"... I said no. Forgot to go back so before I got too far away (as I'm not local), I called to see if they could just give me the price on a necklace that I was really interested in so that I could turn around and go get it. However, I was told they're too busy, even though I knew exactly what shelf and what holder the necklace was sitting on, he couldn't check that for me. It's not that the end of the world but at the same time where is the customer service... Do you actually want to make sales and help people or not?

Great antique store in Novato that is set up with multiple vendors and endless nooks to explore…read more The goods ranged from true Antiques to vintage inspired to "hey my grandma had that when I was younger!" type items. What also stood out was a great collection of vintage posters, including some not-so-vintage but still cool framed promotional posters from the Sausalito Art Festivals over the years. There is plenty of free two hour parking nearby so take some time to browse or shop at your leisure-there is a lot to look at! Prices seemed on par with other similar antique shops. Definitely worth checking out if you're in the area and want to get your antique on...

I write this with great reluctance because Bella - Novato is a local business but I feel compelled…read moreafter my recent negative experiences there. Last summer I bought a top there from the company Velvet and asked to order another. The salesperson said I would hear back, and I never did. I ended up buying it online for $30 less. Recently I went to the store to buy a belt. The salesperson directed me to the cubbies around the store but wouldn't answer questions about available sizes. All she told me was the brand. Again, I went online to buy the belt at a lower price than I would have paid at the store. I will return to the store to browse for brands but will buy elsewhere until the customer service is comparable to the quality of the merchandise.

Wow. Super rude employee here. I'm not sure how they stay in business. I was just about to buy a…read morenumber of items when the employee announced, "we close at 6:00 today." It was 5:02. I replied, "it's 5:00," to which she replied, "we close at 5:00" as she stood by the door. No asking if I was still looking; no asking if she could help. The only reason I shop at this over priced shop (which has clothes one can get at the Village or even Marshalls!) is to "shop local." No more. I know the employees can't be getting paid much, but that terrible customer service is really bad for business.

I've been a customer for almost two years and am never disappointed with the exceptional customer…read moreservice. Allison, Deb, Megan and all the rest of the staff are always happily greeting customers, and making sure the shipping experience is pleasant. My mom suffers from dementia and I brought her in a while back to shop for a bra. I was already feeling stressed because I don't like to shop, but Deb took such great care to help my mom. My sister has taken her in a few times for clothes and she feels very welcomed and like she's at a fancy department store, my mom really loves being doted on and pampered which is something all the ladies at Torrid do well. The dressing rooms have nice, sturdy benches, and fans too!!!

Came in to get a tank top and the ladies working there were friendly, helpful and so cheerful. I…read moreusually do not like to go shopping or look for clothes however the ladies in there made the experience quick and wonderful. Will be going back!

We love to visit this store in Novato CA. The owner, Roya, treats us like family and if she isn't…read moretoo busy at the time we're there, we have a chance for great conversation. We are snowbirds in CA, living in Alameda 3 months each winter. When we take day trips, we would never miss a chance to visit Novato and Roya. Her employee, Paris, is also wonderful. I don't usually think that going into a store is a treat, but this store is absolutely that. Thank you, Roya. Jeanne and Bill

I purchased a jacket. the box was destroyed while it was delivered. The jacket was shedding really…read morebad. I emailed them texted them so many times. Finally received return label. I had to pay for a new box and tape. I also so emailed them texted after seeing that they received it back. They ignored me for weeks. I then received a email asking size again. Month later I received a email saying that it would be after the holidays to get my jacket that i purchase in early Oct. BAD BUSINESS!!!!