Friendly staff and excellent services. I've been a customer since 2020 and I'm always satisfied…read morewith my experience. The environment is very soothing; they offer refreshments like tea and sweets, the bathrooms are always pristine, and the massage rooms are set up nicely.

My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

I went for my third time today for eyebrow wax and tint. I was pleasantly surprised she remembered…read morewhat we did the last time and had a recommendation for a positive change. I'm extremely happy with the results. She is extremely professional and friendly, which is the perfect combination. I look forward to returning for additional services. She also offered me a military discount, which I didn't expect. Very positive experience!

I read tha fantastic reviews the Burke Facebook group and knew Poonam was the one who could fix my…read moreeyebrows. She skillfully waxed, shaped and tinted my brows and I couldn't be happier. Her spa is not a secret and it was worth the wait getting an appointment. I feel like I also made a new friend today, Poonam is that comfortable with her clients! I'll definitely be back for a facial, highly recommend Cloud 9 Spa.

I came to Balian Springs for celebrate my birthday with some self-care care and relaxation. To…read moremaximize my time, I arrived right after they opened at 9. It was nice to seem to have the place to myself for a while before more people came in. This was also during the middle of the week, but by the time I left the spa was pretty packed. It's also cheaper during the week, and if you buy a student ticket. The facility is stunning, making you feel like you're in the tropics. The heated pools on the first level were the perfect start to the day. My muscles almost immediately felt looser and relaxed. The massagers were a nice touch as well, just the press of a button gets jets of water shooting at your back. They have smaller pools in the larger one with hotter temperatures, and there are 4 on the side along the wall as well with varying temperatures. I enjoyed all the saunas with their various health benefits. The bar offered different frozen CBD drinks and mocktails. Kelvin was the man! He made you feel right at home, and I like how you can sample the frozen drinks. I got the Mango Guava CBD water, which has the same amount of CBD as the frozen drinks for half the price. It was refreshing, delicious, all with zero sugar. For lunch, I ventured to the 2nd floor and ordered lemon pepper wings with a side of truffle fries. Of course there was an upcharge to get the truffle ones. It was nice and hot, and very filling. I enjoyed the aroma room, immersion room, and peeks my head in the multimedia room. There were also numerous areas to lounge and relax as well. The third floor was the rooftop bar and outdoor heated pools. If you're looking for a luxurious spa day, Balian Springs is the place to go.

Beautiful facility and relaxing amenities, but the facial experience did not match the luxury…read morepricing. I booked specifically requesting exfoliation and extractions, only to be told at the appointment that they do not offer extractions at all, something never communicated beforehand. There were multiple opportunities for this to be communicated. The facial itself felt undertrained and underwhelming, with little visible result from the gua sha treatment. Product also got into my eye during the service, and caused significant burning that continued afterwards. I had to stop the facial to notify the esthetician. I sent professional feedback privately before posting publicly and was told management would follow up. A week later, I still haven't heard back. Great atmosphere, but the service quality and communication did not reflect a luxury spa experience.

I went here to get my first korean body scrub for a relaxing birthday. Services were relatively…read moreaffordable, so I went for the cheapest package. There were soo many services included in each package. All of the ladies were very welcoming and remained kind through my whole experience. Definitely would love to come back!

Good for the price! But the spa itself it's kind of outdated and not maintained well. The jacuzzi…read morewas not working and the sauna had wood pcs peeling off. I would go back, but just for the service there are not much amenities to enjoy.

On my final place I visited for where I would go to next, I found this location in the North North…read moreSpringfield Professional Center II. It looked pretty empty on this Sunday night on June 26th. From the outside you might not know how elegant the place is. Stepping through the security doors of this establishment, Stone Barrington would be impressed. I saw two women wearing Cheongsam Dresses. It is the second time today I have seen this style of dress. Maybe I need to get out more. Still, I like the look. The manager was kind enough to give me a business card before escorting me out the door when she realized I wasn't getting a massage today. A bit rude, but maybe they were getting ready to go home. I will give them the benefit of the doubt on this. 30 Minutes $60 60 minutes $80 120 Minutes $160 I did not get the chance to ask about Table Shower or Body Scrub. Four hands massage sounds like a plan, but I will have to find this out later on. I will be back to write an update on my first massage here. Oh, on their business card. They PREFER you to make an appointment. Walkins give you a 30 percent chance of getting in. I would have give a higher rating on first impressions on this place, but being escorted out the door left a sour taste in my mouth. Like I said, they may have been getting ready to go home. I will try this place again.

Great customer service experience at the lcation. Overall great massage. I forgot to ask her name,…read morebut she was very thorough as my muscles were very tense going in. I would definitely be a repeat customer.

Best massage I have ever had . Staff friendly, very relaxing and thorough and Cat listened to what…read moreI wanted / needed. Highly recommend .

I cannot tell you how wonderful Dave is at the Metta Center. The massages (of course), the…read moreconversation, the relaxation is wonderful. He always asks if I am comfortable, do I have any issues today, etc.? He always checks in nicely and addresses any issues I may have. I have been going for years, but only random appointments. I made a New Year's Resolution to go once a week. WOW I am really looking forward to 2026.

As a connoisseur of Kspas, I can tell you this place is 5…read morestars.. Its very chill and low key than Spa World. Very clean... same concept though. You get a shoe locker, and a regular locker. The bade pools are small. One warm and one cold tub... and yes its very cold.. A dry sauna and a steam sauna... I love that the shower areas are enclosed and more private. I was very comfortable to be in the buff than spa world and king. There are two rooms one is yellow ocher room and the other room is salt room. Both provide equal health benefits. As of today the ice room is still closed. The food is delicious. I got a large blueberry smoothie for $6!! I definitely recommend. For $30 its a deal. Schedule your scrubs early the book fast!

Day 2 of celebrating my birthday, I decided to treat myself to a much-needed self-care spa day…read morehere! There's a $30 entry fee, which gives you access to lockers, a uniform, two small hand towels, three saunas, and a relaxing lounge area. (The steam room was unfortunately down when I visited.) They also have a café and offer additional services like different types of massages for an extra fee. The bathhouses are located inside each gender-specific locker room, and you must be unclothed to use them. One of the massages (only $100) actually takes place in the bathhouse, but I wasn't able to book it because they were fully booked until 7:00 p.m. The saunas were nice, but my top three highlights were: The food! I ordered kimbap and kimchi pancakes, and both were excellent. The kimbap came with a side of miso soup that was sooo delicious! The relaxation area. Staff walk around offering hot blankets to wrap up in. I was so relaxed that I almost missed my foot massage! The foot massage. It was everything and more, and the massage therapist was hilarious! A couple of things I didn't love: they initially assigned me a very high locker (thankfully my tall cousin switched with me ), and we weren't given an overview of the layout when we arrived. Even though the place is small, a quick explanation would've been helpful. Also, I was disappointed the steam room wasn't working. Overall, this is a great spot with amazing food and relaxing vibes. I definitely recommend it!

I'm sad to say that Aura is no longer my go to salon. I was loyal customer but the last two times I…read morewent I didn't have the best experience. The nail polish was sloppy and the service was not memorable. It has been a while since I've been here so do what you want with that information but there are far better salons in the area.

I don't usually leave reviews, but I felt compelled to share my experience. I've attached pictures…read morethat speak for themselves about the poor quality of their dip powder nails. It wasn't just a bad job--within a week, I developed a painful infection on my pointer finger. In hindsight, I should have taken the empty salon on a Saturday afternoon as a red flag. A week later, I had to go to another salon to have them fixed. The technicians there were shocked and asked where I had gotten them done, even suggesting that I shouldn't have paid for such poor work. The dip powder was applied way too thick, and my nails had been filed down so much that they were too thin. They recommended giving my nails time to regrow before getting another manicure. My nails are so thin that UV light would burn my fingers

I have been coming here for several years for different treatments, and I have nothing but…read morewonderful things to say about this business. If it wasn't for this facility, I would never have known about so many things that I had been doing wrong or simply had not been informed of when I had previous surgeries. I had previously sought out different massage places but that advertise lymphatic massages but it's only the ultrasound, no massage and none of the other treatments this facility provides you - plus all their advice. They are all trained to provide the best care for you and actively listen to your concerns. They have an extensive check-in process where you provide information on the procedures you have had and when they conduct the initial evaluation, they go over everything with you. I just had my consultation and they handled my body with care and were extra careful with the stitches I have and worked around the area. In all my visits, never has any staff member made me uncomfortable or violated in anyway. The entire staff is absolutely wonderful. They always treat me with respect and listen to my concerns. They educated me on all the post-op care I need to partake in to ensure the most optimal results. Having done my surgery in another country, they take my doctor's concerns and request into consideration when I tell them, and my doctor is very comfortable with all the information that I provide to him from them and vice versa. I have even brought my mother here for facial treatment provided by Ms. Ana. For any post-op care I need, facials, and other treatments - this business has a customer for life.

The reviews did not disappoint! Received a lymphatic drainage facial from Ana and it was divine!…read moreShe has magic hands because I felt like I was being pampered and massaged by some with with clouds as hands. I feel amazing! My eyes are bright, skin is glowing, and face and neck is toned! Best bday treat for myself!

My go to for years (circa 2016) for my massages. Clean, professional, serene environment. The…read moreowner, Noel, is one of the sweetest people you will ever meet. I love that she has her clients "test" all new masseuse to ensure they are a perfect match for her clientele. Each massage room is like your very own retreat. I get the best sleep after having a massage here. She now offers yoga, facials and sauna sessions.

I had one of their signature facials here with Kita and it was really nice. They do a great job of…read moreexplaining things here, making you comfortable, and trying to personalize your experience. The environment was soothing and relaxing and I found the prices were pretty comparable to other local spas. I felt like they had a lot of options also and I'd like to go back and try one of their many massages.