Very helpful and knowledgeable about how to keep my algae down. I really hate doing long reviews.read more

Pet smart employees were rude and not very customer friendly. Rushed us out of the store kept…read moretelling us it's closing time and didn't have time to check out our purchases.

Love the staff! Super helpful and caring! Calms you when you're nervous. My two dogs and cat come…read morehere

I have an issue with my dog. He had a small growth on his hind left leg kinda on the inside. It is…read morebleeding and he is in pain, not really eating or drinking. I have tried wrapping it but the wrap won't stay on, we have tried everything we can to help him but he is getting worse... I have tried to call emergency vets at Clyde's Animal Clinic but because we don't have money right now, they do not care about your animal unless you have money! my dog is bleeding to death, won't eat or drink, in pain, panting like crazy and they won't do ANYTHING to help him!! We have tried everything we can at home but needs to be seen by a vet but they won't see him because we don't have the money to "pay for services" right now. I offered to give them our debit card information and they could charge it on Friday the 31st but they still won't do anything to help our dog. I realize they need money to pay for supplies and such but the care of the animal SHOULD BE more important! I DO NOT RECOMMEND THEM AT ALL! THEY JUST BLOCKED ME BECAUSE I GAVE THEM A BAD REVIEW! THEY DONT WANT PEOPLE KNOWING THEY DONT TRULY CARE ABOUT YOUR ANIMALS!

The groomer there is very good. She's sweet and knows how to groom well. Very affordable. I am very…read morehappy with her services.

Horrible. This shop should be shut down for neglect. The owner seems to not know much about what…read morehes doing although he thinks he does. The fish tanks are incredibly dirty along with the rest of the store. Extremely disorganized. The guinea pig cages were very upsetting. No hay, no hideys, and not enough room at all for them to run around. I find it extremely disappointing that they couldnt even supply hay for the pigs to munch on. Hay is 80% of their diet and there was none in sight....They use the worse kind of bedding for their guinea pigs, pine shavings. This can cause respiratory infections and skin irritations. The owner tried saying it was fine though and he knew what he was doing. A simple google search and some research can tell you otherwise. One of the guinea pigs they had there was a bit of a nibbler (probably due to the fact that there was no hay for him to chew on, without it their teeth can overgrow and cause complications) but the owner mentioned that this pig was "an asshole" and if he kept up the biting he was going to feed it to a snake....I was disgusted by his behavior and straight up ignorance. Who the hell says that to a customer an expects them to believe that they actually care about the animals they are caring for and selling??? Disgusting.

Simply Outstanding!!…read more Called and listened to the message which asks for texts... got a prompt reply! Next day got a text saying there was an opening and unseen the cost would be XX.XX which is a LOT less than what I paid elsewhere. Warmly greated and time was taken to MEET the dogs for the first time! Nice with great questions about the dogs to make sure all goes well. YOU PAY FOR WHAT YOU GET AND HERE THE DOGS ARE TREATED EXTREMELY WELL! Worth double the price for that...

I wanted to support a local small business after moving to Charleston, so I contacted Tender Touch…read moreGrooming to schedule an appointment for my Cavalier King Charles Spaniel, Dante. Unfortunately, my experience was extremely disappointing. Their voicemail instructs customers to communicate by text only, so I sent a detailed text with all the requested information. I never received a response. I also left a voicemail and, again, received no reply. Good communication is a basic concept for any business. Even if you're fully booked or unable to take on new clients, a simple response would be courteous and professional. Thankfully, I found a groomer at PetSmart in Mattoon, where my inquiry was answered promptly and professionally. That's the level of customer service every business should strive for. After my own experience, and after reading several other Yelp reviews, I would not feel comfortable leaving my dog in this business's care.

Lauren did an amazing job on my shih tzu Einstein,which is not always easy. Einstein would highly…read morerecommend

I took my two Aussiedoodle puppies for their first grooming. Lauren did a wonderful job - both the…read moregirls were clean, nails trimmed, coat trimmed and shiny, and they smelled great. The price was more than reasonable and both puppies were groomed and ready for pickup within a few hours. We will definitely be using Lauren for their grooming from now on.

This place took my friends dog in for a procedure, the dog died after the procedure during…read morerecovery. My friend is utterly devastated! Animal Medical center was kind enough to be honorable and offer to refund the $1500 for the procedure as a gesture of sympathy and remorse....Well that is until they turned around and said nevermind and started claiming they don't know of any such offer.....Take your loved ones elsewhere. Nothing but zero competence or compassion at Animal medical center. Truly disgusting people!

Dr. Hiser and her staff have been taking care of our fur babies for years. They have always done…read morean excellent job and have been there for us in every situation. They are the best and will take excellent care of your fur babies!!!

This was in 2021. I…read moregot my bunny spayed and they sent her home with NO pain meds and a cone on her (rabbits shouldn't have a cone on them since they aren't nipping at stitches and if they ever are-- putting them in a onesie prevents it) She was in misery refused to move or drink and was grinding her teeth in pain. I took off the cone asap and it took me hours to get her to even drink lil drips. (Rabbits can go into GI Stasis if they stop eating for 6-8 hrs this can be fatal if not noticed). I feel so guilty since it's common sense to give an animal (or human) painkillers after. i didn't connect the pieces until after the first night. When I called the lady refused to even ask the doctor to prescribe pain meds to a post-op bunny. I wish I took her to a different vet. Never went back since. If you can afford the drive (Taylorville) I suggest Countryside Animal Hospital.

Took all our pets there for years. They made us feel like family until they forgot to charge us $23…read morefor a stool sample. My wife is struggling with dialysis and according to them missed calls about the bill. Paid after receiving bill in mail. Know they want $50 before they will make an appointment. No talking about it, you can take your business somewhere else. Somehow they don't feel like family anymore. We're taking their advice and taking our pets elsewhere from here on out. They call it a business decision. I call it an insult after all the business we had given them. Bye-bye Albin. Have fun with your business decision. Found there are better vets in the area for less money who actually want our business.