Although this location is small, the selection seemed to be average in comparison to what you would…read morefind at other Sunglass Huts. But for this visit, I only cared whether they had one particular set of sunglasses in stock. I managed to scratch a pair of 6 week old Oakley's that I had bought at another location. I was on vacation in Newport and had no receipt, but I was curious to see whether they would exchange them. And they did. They traded my damaged pair for a brand new pair with no fuss. They grabbed a new pair from the shelf, took my contact info, and I was on my way. The whole process lasted about 15 minutes, but I didn't mind seeing as how the woman helping me was smoking hot. The wait probably wouldn't have been as long under normal circumstances but the place was jam-packed with 4th of July tourists.

It was a rainy afternoon and I took shelter at the Sunglass Hut, where we were warmly welcomed by…read morethe proprietor. When asked if I needed help, I showed the kind lady my glasses which had lost the tiny screw on the left side causing the lens to fall out. Without hesitation this very kind person spread a cloth on the counter for her tools and my glass frame and lens. She expertly found the correct tiny screw and in a few minutes replaced the lost one. After she graciously cleaned my lenses, she dexterously handed them to me. They were not even sunglasses, but the Sunglass Hut did not discriminate. I count myself to be a very satisfied future customer of this kind, generous and patient establishment. I'll soon be back.

Made an appointment. No one from their organization bothered to tell me they could no longer…read moreaccommodate. So I show up to a dark office? No one answered their phone. I can charge them $30 for a cancelled appointment and a waste of my time?

Quick supply of prescription reading glasses, which I bent in first month and they fixed for free,…read morequickly and perfectly. Great sunglasses. I'm new and this is now my go to place for all glasses.

Stopped here on a day trip to Newport & found a couple of nice color changing shirts for my wife &…read moreson. Locations are tougher to find in the Northeast, esp. in New England. The shop owner Cindy was very nice to meet. If you're coming from a distance, best to email her to ask about the store's hours - they are only open til 5p & closed in winter months.

I would just like to say, the guy who was working today had the worst customer service. He was rude…read moreand acted like he didn't want to help and said he couldn't open the case for the glasses, unless I could point out what pair I wanted. I explained to the rude sales clerk that I had to see the back of the sunglasses to make sure the frames we're wide enough before I could tell him what pair I wanted... I walked out and will never go back and I will buy my sunglasses at a different store. If I could give no stars I would. As. Business owner myself I always give excellent customer service. If you want to be treated right, don't go here!!!!

Island Surf & Sport is essentially two different stores in one. You got the surf shop down bottom…read moreand the clothing store up top. The store up top you can find a solid selection and variety from the latest surf and outdoor brands with in-season clothes as well as some of previous seasons items on sale. The Board Room down below you can find a vast choosing of the latest and greatest from shapers and boardmakers. In addition they offer a surf camp and private lessons to those trying to get started. Every time I visit I have found the people working to be helpful and willing to engage in a conversation about what I am looking for or helping me find the right fin for my board. It is important to buy local when shopping for a new board, wetsuit, or leash so the surfing community can continue in areas like Newport/Middletown.

I parked my car and walked around the side to the store and got yelled at by an employee that he…read morewas going to tow my car in 5 minutes if I didn't move, just assuming I was there for the race and not the store. Well I was going to the store but not anymore! I'll find somewhere that appreciates our business.