I can't say enough wonderful things about Walnut Creek Rehabilitation Center. The level of care my…read moremom received was truly exceptional from start to finish. The entire staff made a difficult time so much easier for our family. Everyone--from the front desk to the nursing team--was incredibly kind, attentive, and genuinely compassionate. The therapists were outstanding and played such a huge role in my mom's recovery, always encouraging and tailoring her care to her needs. The nurses and CNAs went above and beyond every single day, treating her with dignity, patience, and warmth. It's clear that the team here truly cares about their patients, not just medically but emotionally as well. I'm so grateful for the support and dedication they showed my mom. I highly recommend Walnut Creek Rehabilitation Center to anyone looking for top-quality care and a truly compassionate staff.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Clean facility, there is always staff cleaning. Fast…read moreresponse to messages. Overall, I will give this facility a 5 star rating. Highly recommend.

This is a very mixed review. I would give Gene, the nurse…read morefrom the first floor a 10star. This man is so caring and amazing. My dad was there for several weeks and Gene knew my dad wasn't comfortable with female nurses bathing him. So whenever a female nurse was assigned to bathe my dad, Gene would volunteer to take my dad on top of the patients he was assigned to that day. Not many people volunteer to take on extra work. We are so grateful to him and this made it so much easier for my dad to bathe regularly. Otherwise he would refuse to bathe if it was a female nurse. Gene always greeted us with a smile. For patients, it's so important to see a smiling face when in a facility like this. God bless Gene and his kind heart. Another nurse who was hired towards the end of my dad's stay- (I don't remember his name but I remember he was from Afghanistan). He too was so kind and caring. He would check on my dad noticeably more than what we were used to, and hewas so attentive. It felt like he was family. The downside: They don't have an after hour number to call. You call the main number and NO ONE ever picks up. Once I was on FaceTime with my dad around 10:45pm while he was at this facility. He began having a seizure during our call. Between my husband and I, I think we called maybe 60-70 times from 10:45-4am. No one answered. We were out of state so we couldn't just drive over. Even if you drive over, at that time the front doors are locked and you call the same number for them to open the door... so if they aren't answering, it didn't matter if you are outside or not. I came back to CA the next day because I was so worried about my dad. I brought this to the attention of the nurses and was told that they don't have another after hour number to give me. They said they would leave a message for their supervisor to call me back... no one ever called me back despite me following up several times. My dad could have fallen off his bed and really hurt himself that night... and not being able to get through is a major concern and consideration if we ever need to put my dad in a rehab facility again. This is why I'm giving it a 2 star because not being able to get through to a nurse is concerning and puts patients at risk. We were lucky that nothing happened to my dad when he had his seizure but I basically didn't sleep that night and flew back the next morning at 6:30am, which could have been avoided if I was able to get through to someone when I called (& my dad didn't answer the phone either (because his phone had dropped to the floor) which made us think of the worst possible scenario). If something had happened to my dad, they would have been 100% liable, therefore, I just don't understand the reason behind it having an emergency number to call the nurses after hours... or make sure someone is assigned to the phones at all times. I doubt during the time all patients are supposedly sleeping, why phones aren't answered as nurses are more likely to be sitting at the desk than all of them being with patients the entire time (from 10:45pm-4am). Another issue is the constant ringing sound which is patients trying to get the nurses attention. I don't know how they sit there and just ignore the ringing for hours. The you hear people screaming for help which is very hard to witness. It is very concerning that patients can be yelling for help and no one shows up for a while. I know brings nurses at such facility is a very difficult job but these patients are basically relying on the nurses... as some can't even get out of bed by themselves. I am writing this because no supervisor or anyone ever got back to me. Hopefully this will bring it to their attention.

Just moved my Mom into here a few days ago. Seems…read moredisorganized and communication is poor . Been trying to talk to her doctor without any contact at all . Doctor contacted me and gave me an update on our Mom . She requires oxygen but it's never hooked up when I visit? Nurses excuse was they leave it off because she keeps removing it. She also was admitted with a broken wrist. It was completely dressed with a protective cover but now it's all been removed? No answer why it isn't on. Wrist was swollen my last visit. I thought this place was supposed to to be a good place . Now I have serious doubts about my decision.

I want to express my enormous gratitude to nurse Vicki Campbell who is instrumental for my father's…read morecare in Pleasant Hill Post Accute where he resides since 2023 . Vicki goes way beyond all expectations and delivers not only care for patients but also peace of mind for the family . Her professionalism , kindness , quick thinking and constant willingness to help made a huge difference for my father and all of us !

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

A close friend has been at this facility for a couple of weeks and has been very pleased with the…read morestaff, food and therapy he has been receiving. He arrived with acute paralysis from spinal surgery and is on his way to normal mobility.

I was a skilled patient in the facility, they took good care of me from day one until I my…read moredischarge all staffs are very good. They were very kind, professional with a good heart to each and every patient they have. I definitely recommend this facility and I just say that I am very satisfied with their care and service. Everything is wonderful.

My mother-in-law came here for 2 1/2 weeks of PT/OT after a fall. She's home safe and walking…read moreagain now. The nurses and therapists were very supportive. Reba, Preet, and Shirley stood out. Tyler was helpful. Clean facility.

We had a great experience with ProMedica/ ManorCare at Tice Valley. We used to go to different…read moreSkilled nursing facilities and post acute and they were very organized. Razel the unit manager, is thorough and helped us out. The staff made sure our questions were answered. The nurses at station were also very helpful. The other SNF at Diablo valley was so messy, I'm glad I found ManorCare. Thank you.

I stopped by to tour this facility looking for consistent in house care for acute rehab for my…read moremother who was discharged after suffering a stroke. 1. No one acknowledged me outside of patients in the lobby. They looked happy which is why I gave three stars. I'm assuming these were patients waiting to go home. 2. I found a nurses station with a nurse sitting at the desk at the very end of the hallway and boy was she unhappy at work. She was very rude. That was a huge red flag. When families come here they want to see the staff as happy as they can be because for some families this is their loved one's last stop. 3. I received a small tour which was very informative. *they don't have a contract with Kaiser. *they do have a contract with contra costa health plan *OT, PT, SLP don't work on weekends *Rehab is based on insurance coverage from what I was told. They will not give your loved one five days a week rehab although they're paid for everyday your loved one is there. My loved one is there for rehab everyday they're there not to enjoy the scene. I decided to move forward with an acute outpatient rehab and they're doing amazing with much more equipment.

Im a caregiver and have a male client here who's 92. Although he's getting adequate care, the…read morefacility is old and needs a facelift. The dining hall isn't quite large enough with all the patients and wheel chairs. I wanted to get him up and an orderly helped right away and placed him in his wheelchair ( no easy task) He's now able to walk the length of the hall with assistance but shuffling along I intend to see him tomorrow. Yay!