TERRIBLE, no RESPONSE at all after calling and leaving multiple voice messages to schedule scan. I…read moremissed one call from bayside imaging and has been trying to follow up since Monday as you can see in the picture. Inform your doctors not to send referrals for any test as they don't care to help.

I've been to Bayside Imaging for an adrenal MRI in June and was scheduled to have an MR angiogram…read moretomorrow (11/08/2022). I had a positive experience in June, which is why I asked my PCP to place the order there when BASS Imaging told me they don't do MRAs. I didn't have to wait long for my MRI and the tech (sorry, I don't remember her name but it was Indian) was friendly. When I called to schedule last Wednesday, I was able to get an appointment in five days. This morning, I woke up to a voice message from Bayside Imaging saying that they need to cancel my appointment because they don't do MRAs. WHAT? They should have told me when I called to schedule the exam that they don't do it, not AFTER they scheduled! It's the scheduler's responsibility to know what exams they do and don't do. If she wasn't sure, she should have said, "I'm not sure we do MRAs, let me find out and call you back". Appointments shouldn't be cancelled by a practice other than unforeseen circumstances. The scheduling staff needs better training so they don't schedule patients they have to cancel later. Scheduling errors on the part of the practice is NOT an "unforeseen circumstance" per the quotation below. "Poor planning on your part doesn't constitute as an emergency on my part". When I spoke to the receptionist, she was apologetic and tried to see if any other Bayside locations do MRAs. She said they don't so I told her the website needs to be updated. Their website said they do MRAs, which is one reason I asked my doctor to place the order after BASS said they don't do them. It's bad business practice for a company to say they offer services that they actually don't. As others stated, I sometimes had to leave voice messages DURING BUSINESS HOURS that weren't returned. Though I was able to reach someone when I called after leaving messages, there's no reason I shouldn't be able to speak to someone or not get my call retuned during business hours. Bayside needs to hire more people because they are clearly understaffed if messages aren't returned in a timely manner. This review should be 2-2.5 stars but I'm rounding up because of the friendly staff and ability to get sooner appointments compared to John Muir. Next time I need an imaging test, I would call Bayside Imaging BEFORE asking my doctor to place the order to avoid the above situation from happening. I want to give them another chance but I don't want to delay care due to scheduling errors that are the fault of the practice.

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

I almost never leave negative reviews, but this time I felt I had to. No one looking for medical…read morecare should ever be treated the way I was. I had a CT scan scheduled with BASS Imaging for over a week. When I called, I spoke with a representative named Tanya, and the experience was extremely upsetting. She was impatient, dismissive, and spoke to me with very little patience. Several times while I was trying to explain my situation, she muted me while I was still talking. I have never experienced anything like that before. It made me feel ignored, disrespected, and honestly humiliated. What made the situation even worse was the confusion regarding my insurance. Tanya told me my insurance had not approved the CT scan and that my only options were to cancel my appointment or pay about $1,200 out of pocket. I contacted my insurance company, and they explained that they do work with BASS Imaging. The issue was that they had repeatedly asked BASS for the exact amount needed to approve the scan, but they were unable to get it. When I called BASS again later, another representative gave me completely different information. At that point, I no longer knew who was telling me the truth. I wasn't asking for anything special. I was simply trying to understand the situation and find a solution so I could get an important medical test done. Instead, I felt like I was treated as if I was a burden and that they just wanted to get me off the phone. I truly hope BASS Imaging takes this feedback seriously. Medical situations are stressful enough, and patients deserve to be treated with respect, patience, and compassion. I wouldn't want anyone else to go through the experience I had. Update: Thank you for your response. I would like to clarify one important point. During my call, I asked to speak with a manager because I felt the conversation was going nowhere. Tanya told me there was no manager available and that she was the highest-ranking person there. My concern was never just the insurance issue. It was the way I was treated. If Tanya is indeed the highest-ranking person available to speak with patients, that is even more concerning because someone in that position should set the standard for professionalism, communication, and compassion. It has now been almost a week since this happened, and despite your response here, no manager has contacted me to discuss my experience. You mentioned that I should contact the imaging center and ask to speak with a manager. I already tried to do exactly that during my original phone call, but I was told there was no manager available. I truly hope you review the recorded phone calls. They will clearly show how the conversation was handled. My goal is not to get anyone in trouble. I simply don't want another patient to go through the same experience I had.

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

Still the same miserable experience just trying to schedule an appointment. Nobody picks up the…read morephone. I am going to drive up to the imaging center to schedule my appointment next. Walnut Creek NorCal Imaging center is winning (not). We'll see about the care quality this time - not holding my breath on this one either.

Contra Costa Imaging is one of the few facilities able to perform MRI scans with my implant, and I…read morehave had an excellent experience there. The front office staff is friendly, helpful, and professional, while the MRI technologists go out of their way to make patients feel comfortable throughout the scan. I especially appreciate the earplugs and eye masks they provide, which help make the experience much more comfortable. Their convenient location close to home is an added bonus. I highly recommend Contra Costa Imaging to anyone in need of imaging services.

Really friendly, helpful staff here. Long wait time (7:15 appt, 8:15 admission). Everyone went…read moreabove and beyond to make you feel comfortable, all the way through the process

I had a recent visit to Stats Meds Urgent Care, and I'm truly impressed by the quality of care and…read moreprofessionalism from the entire team. From the moment I walked in, the staff was welcoming, efficient, and attentive to my needs. The check-in process was smooth and quick, and I appreciated how clean and organized the facility was. The medical staff were knowledgeable, compassionate, and took the time to explain everything clearly. I didn't feel rushed at all, and they genuinely listened to my concerns. What stood out most was how fast they addressed my issue without compromising care. I was in and out much quicker than expected, which is a huge plus when you're not feeling well.highly recommend

If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

Had my MRI done at this place. Very friendly staff. Parking was a breeze and they validated. They…read morehad a locker where you can put your belongings. I didn't know that the MRI machine was that noisy but they give you an earplugs. Instructions from the staff were easy to follow. My overall experience was very positive.

This place is very hidden, it's in the middle of downtown Concord so a lot of stop lights. They do…read moreoffer parking but I'm not sure if you have to pay. I parked on the street because I wasn't sure about parking. Once I got there it seems like a business only building but once you look around and look at the virtual information screen you can find where you are looking for. I arrived at my appointment on time and was instructed to drink water one hour before the appointment. I did that of course and they did take a bit long and holding in my pee for that long caused my stomach to hurt. I was so close to just going to pee but luckily they called me in. The ultrasound technician was really nice and walked through everything. Once we were done I asked about my results and she said she's not allowed to discuss that which is understandable. My overall experience was great, I just didn't like holding in my pee for that long but that just my preference.

Came in for my routine Wellness check for work. Easy to make an appointment, in and out in under 5…read moreminutes. The phlebotomist Stephanie was very professional and was able to draw my blood with no pain or bruising. Great service today! Bonus they have a beautiful rose garden out front!

Excellent, professional service with pleasant smile and positive energy to charge your day. Did not…read moreeven fill the needle for the blood samples. Losing the star due to computer failure on the entrance, that was sending me back advising to reschedule the appointment. Hope you fix it next time visit. THANK YOY, Brianna. You are getting five stars!

Dr. Asandra is the most caring Doctor I have come across. My 82 year old father was scheduled for a…read morekidney biopsy with Dr. Asandra and she called me that morning after reviewing his records and re-scheduled the biopsy for a time when she could biopsy and treat the tumor at the same time. So essentially, the biopsy was safer because she froze the needle tract and tumor at the same time, so there was less chance of the tumor spreading from the hole created by the biopsy. It saved my dad an open surgery where they would cut out half of his kidney. It was the more minimally invasive way to do it. Not all doctors know about this new treatment that requires only a few 5 mm incisions rather than a big open surgery. That could be why it wasn't recommended to begin with. It's more commonly done at academic centers where they are very current with medical advances. It's very common where Dr. Asandra trained at Stanford and still teaches occasionally. This type of treatment may require more than one freeze (kind of like a wart may require more than one freeze). But it's better than a big open surgery! I can't thank her enough because the other way could have made the cancer spread. She thoroughly explained everything, gave me her email address, and made herself available to me in case I had questions or concerns and always replied right away. My father has had a follow up CT scan and everything looks good. She is amazing, well educated, and has high grades on healthgrades.com. I just wish she could be my father's Primary Care Doctor. She is an angel. Healthgrades.com lists her locations as does the johnmuirhealth.com website. With a little searching, you can find her. TWO YEAR FOLLOW UP: My dads tumor appears to be dead. He gets an ultrasound or CT every six months and it has not changed. Dr. Asandra takes the time to go there and review the reports even though she isn't his doctor, then she emails me. Who does that? As I said, she's an angel!

I want to support this place because you can tell it's a small business whose location is not…read moreideal. Its entrance is hidden upstairs on the 2nd floor of a shopping retail building. Sometimes it is difficult for me to get a hold of them to get an appointment but I feel like scheduling online was best and if they missed my call they'd text me back. I'm a frequent massage customer due to all my aches and pains and I prefer Thai massages the most. I usually drive all the way to walnut creek but so happy to have this place close by! The massage was relaxing with perfect pressure. Price is reasonable and the facilities are clean. I'll be back for my regular massages here!

I'm so glad I found this place. I've never gotten a thai massage before, and this definitely did…read morenot disappoint. I occasionally get migraines accompanied by occipital neuralgia and I know nerve inflammation is largely part of it so I decided to try a more intense massage which was a great decision. Massage: I walked into the suite greeted by the receptionist, then was quickly given the intake form to fill out. They brought out a wooden basin to soak my feet in hot water while I was filling it out. My feet were dried off, I was given slippers, and was shown to the massage room. I chose the Signature Thai Massage which I really needed. The back walking was intense (again, it was my first time but I really enjoyed it!), and the accupressure massages + balm and stretches were my absolute favorite. My masseuse was Anna and she was so lovely. She managed to crack my back during some leg stretches which was SO NICE because I'm never able to crack my own back. I added on an indian head massage (because of my migraine and nerve inflammation in my neck). Cost: Very affordable and worth the price. I also liked how I could book the same day and be accomodated so quickly. Hygiene/Facility: The spa is a suite, located in the 2nd floor of a shopping plaza. It's quiet when you walk inside the hallway which makes it a peaceful transition when walking outside back into the noisy world. The spa itself is small, quaint, clean, and has a refreshments table with tea, coffee, and snacks. They have 3 massage rooms (I believe, or more?) which have double beds, but they're very spacious inside and have ample room to place your belongings + move around if you're doing a couples massage. Overall I loved this experience and will definitely be coming back. The staff was very kind and attentive.