This couple seemed extremely lovely, we got along well with them when we met with them for table and chair rentals for my sister's wedding. At the time of rental we were told that a certain amount of people fit comfortably at each round table. My sister organized her seating charts accordingly and the night before the wedding when the tables and chairs were delivered and set up, the amount that was accounted for could not fit each table without all guests being extremely close to each other and some guests having to sit in an awkward position due to the tight space and poles on the tables.
The groom, my brother in law was extremely upset because when I called to politely express my concern and request another table as what was delivered required us re arranging all seating charts, and he heard the tone in which I was being spoken to, he took the phone and took over the call. In a frustrated and stressed tone, s any groom would be the night of the wedding upon his bride being stressed and teary eyed because instead of resting she now had to go out to buy a table cloth for the extra table and go home to remake the seating charts, he even told them we would go pick up the tables, and he would pay whatever needed to be paid but we needed the other table. He was not unreasonably upset, and was not belligerent or obnoxious in his reaction.
This was in January/2024.
One week ago I emailed Alexia as I wanted to rent a few tables and chairs from her as we have family flying in from out of town for a birthday party (my father's birthday is around the corner as well so we wanted to secure two separate rentals). I never heard back from her. Today I called her and she said "Oh I forgot to answer you". When I asked if she had rectangle tables and how many those would comfortably fit, she asked someone in the background (likely her husband) and went on to inform me that her husband was not inclined to rent to us again due to the "disrespect" of the groom the night of the last rental.
I was not the one who paid for the last rental, I simply communicated to Alexia what my sister needed, and they paid for the rental and are the ones who had the agreement with the company.
She said " we will not tolerate disrespect". I said I did not disrespect them, she confirmed I didn't but that my brother in law did and that was that rental and so they did not want to rent to me. In fact, the way I was spoken to the night I called concerned asking what our options where to pay for another table, was not exactly warm understanding or a helpful tone. Which is why my brother in law became upset to begin with. But I was willing to rent from them again regardless because I am human and I understand that we can't always catch people on their best mood and at the end of the day I need to rent tables and chairs, not warm cheerful or helpful personalities.
I could not believe the lack of professionalism, fairness, promptness in responding to my email, and empathy. Clearly, they are in the wrong line of business if they are going to not take on clients simply because a family member from a separate home, rental and agreement was upset due to their poor customer service on the eve of his wedding.
In the end she told me they are not even doing chair and table rentals at the moment, not sure what the purpose of mentioning that was, but it was irrelevant. I would not recommend renting from this business, according to them they aren't even renting chairs or tables at the moment. I am not sure how truthful that was, as she was beginning to answer my questions about long tables before the conversation changed direction. read more
