I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

We've used this service for many years to prep our woodburning fireplace for winter and they do a…read moregreat job overall. This year we saw Rick again; he came early, got the job done efficiently and was on his way in about half an hour. Unfortunately he closed the flue and left it closed, which had never happened before, and so our first fire was nearly catastrophic. We'd still recommend the service but with the caveat to always check your flue when service is complete.

Very professional, knowledgeable, abd reasonably priced. I needed a fireplace insert removed in a…read morehome I own. They quickly responded with a quote, answered all my questions then scheduled a quick date to get it done. Removed the insert, inspected the chimney and were done in 45 minutes and all cleaned. Insert gone, chimney inspected and satisfied customer. I strongly recommend them!

Fast efficient and clean! I made the phone call and he came by two days later. Knew exactly what…read morethe problem was!

I called to see if Greg could fix our non working remote. He said sure and asked when the last time…read morethe insert had been serviced. I asked are you supposed to service them? He said he would look at the remote (and receiver) and then service the insert. He came out and serviced our insert. which was really bad. Once he got that done he checked out the remote. He did some manual tests and everything worked as expected. The remote or receiver had gone bad. He ordered us up a new one and had it shipped to our house. He showed me what I would need to do to do the work myself but if I was uncomfortable in doing the work or could not do the work, he would come back out and install it. I can not recommend Greg enough

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

Reached out to Stonecraft for installation of quartz countertops, range top, hood, and bottom…read moremounted sink. The process went very smoothly considering I had already purchased the range top, hood, and sink. I had already selected which quartz I want to use too. I was working with another company, but lost all confidence in them delivering. Submitted for the free quote and Jarren came out to do it. I was very impressed by the detailed analysis and design confirmation of my choices. He already knew how much quartz I would purchase and how I can maximize the material with minimal waste. Not a lot of vendors share this insight on a quote. In addition, I needed a cabinet modification. Switching from cooktop to range top. No one wanted to do the cabinet modification. This was right up Stonecrafts alley. They do cabinets!! Having experience with costs, he was within the range I was expecting, so I was happy to move forward. The installation schedule was shared and executed according to plan. At no point did I have to adjust my plans. The installation team was very professional. I am very happy with the results. I would recommend Stonecraft for your kitchen projects. At the very least give them a chance to earn your business. When I get to a bathroom refresh, I will give Jarren and company a call!! Thank you guys!

Based on our bad experience we do not recommend StoneCraft as a general contractor for a kitchen…read moreremodeling project. StoneCraft subcontracted out various portions of our kitchen remodel project but did a poor job of coordinating, overseeing and communicating with those subcontractors (Team). StoneCraft technically never completed the project not did a StoneCraft representative perform a detailed monitoring of the project as it progressed. Here are a few examples of StoneCraft's lack of oversight and follow through: The Team that demolished the granite countertop did not provide a schematic diagram so that the quartz installation Team would know the correct number of holes necessary for the sink area. They didn't account for the instant hot water dispenser and the associated hose. Weeks later a hole had to be drilled in the already installed quartz countertop. Unfortunately we had to purchase a new instant hot water dispenser because the demolition Team lost or threw away key parts of the old one. After the old granite countertop was demolished and the new quartz countertop installed our Bosch dishwasher no longer worked. It turned out, a hose was damaged during the disconnecting and/or reconnecting of the various hoses underneath the newly installed sink. We had to hire another contractor to diagnose the problem and to fix the dishwasher connections. The StoneCraft representative, Jarren, denied responsibility because, "StoneCraft didn't move the dishwasher during the project". However, StoneCraft, per the contract, removed and reinstalled hoses. The Team installed two electrical outlets that didn't work so they had to be prompted to return to fix the problem. The Team had to be called back to repaint areas of the kitchen ceiling that they initially painted, although poorly. The Team had to reorder the correct kitchen floor tiles twice, once because they brought the wrong pattern and a second time because they didn't bother to look in the boxes to notice the contents were not correct. Finally, the team delivered a pantry door sans a handle (only a hole). Jarren ghosted us so we had to hire a handyman to install a newly purchased door handle. Although hiring StoneCraft was a big mistake we learned a lesson but at least we kept the numerous emails that documented the above ordeal.

Ryan and the team (Big John, and Junior) are amazing! After meeting with several other fireplace…read morecompanies Walnut Creek Fireplace had the most reasonable cost with one important caveat. All or maybe 95%+ of the work (we had some quartzite added in hearth and needed some hardwood floor repair) was completed entirely by The WCFP team. They were on budget, on time, and did great work. Our fireplace went from an eyesore to a beautiful focal point in our family room area. Highly recommend WCFP. Cheers!

Shout out to WC Fireplace. Complete project from making a…read moreboring wall to our favorite room. One stop shop. Complete project including AV.

This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

I highly recommend A Cozy Chimney! They completed a big, time-sensitive project for us (majorly…read moreleaky chimney that needed to be rebuilt inside and out) that other companies said was too large and too intense of a project for them to take on. Their estimate was thorough and fair. Eli and his team completed excellent work, and even went above and beyond in doing things like covering our chimney with tarps until the work could be completed. It's obvious that they take pride in the quality of their work. Shenda was also great to work with - she made sure to answer all of our questions and patiently helped us to think through our options. We will definitely work with them in the future for our chimney cleaning and repair needs.

For some projects, it's best to go with the specialists! We wanted to replace our wood burning…read morefireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project! For some projects, it's best to go with the specialists! We wanted to replace our wood burning fireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project!

We have been happy with Pacific Hearth & Home for years. Great products. Great service. This year…read moreAway & Sean did our annual service and they crushed it. Kind, polite, professional and punctual. Great store. Great service. - Mike W.