Good installation crew, but the salesman was very misleading, especially when he assured us that the panels would provide energy when the grid is down. They don't. I complained to management, and they stonewalled me. I sent a complaint to the BBB, and the company stonewalled them. Now they are completely out of business, so nobody's complaints will get resolved. read more

They went out of business before completing the work I paid for. I haven't been reimbursed yet.

The salesmen lied about the savings we would have with these panels. They stated that our energy company works well with the panels and that they had experience with the company. Now we pay two bills - energy with very little discount as well as a solar panel bill. And they are out of business it appears, so no way to get service. read more

They closed- did I know? Nope... do I have solar Panels on my house from them? Yep. They are not working and I am beyond pissed about the failure to inform and direct me for warranty work. read more

Sales lady was very misleading when she said that we would be getting $23,000 from taxes that we could pay back to the bank to keep our cost below $300.00 a month. Also said that we would not have a bill to CPS, none of that was true! Now we're stuck with 41 panels on our roof, a $78,000 loan, $400 monthly payment on that loan plus at least $50.00 to CPS every month. Our regular CPS bill was never higher than $350.00 even in the summer. The system was not installed properly so it is not generating the amount of power we were promised, maybe that was another lie too. read more

No longer in service. Closed office and didn't notify any customers that their systems were no longer being monitored. No recourse for continued warranty or money back for not fulfilling the 20 year warranty. I had to find a new company and pay for new labor warranty. read more

From what I could tell, Pure Energy is no longer an operating business. I've called multiple times. I've talked to people online that said that live in SAN ANTONIO have told me that this business is no longer operational and went completely dormant. read more

First class service from high quality technicians. Great value for the environment and my electric bill. Thanks Pure.

Paid $56,000 for a system and battery, the system works fine except I have a panel that is not working. It has taken several months to even talk to someone about it and now they want $400 to come out and do a service call. Everything is supposed to be under warranty and when I signed the papers there was no talk about paying for service calls. Except for that one panel the system works fine. Just don't expect them to serivce anything without a hefty fee. I guess the warranty means nothing. Investigate other companies before settling on Pure Energy. read more

They told many lies about placement of panels, payments and the financing. Nothing was ever explained on how the electrical boxes work or how to clean them. Tried to get in touch with rep later and just ignores me. read more

I absolutely would NOT ‼recommend this company. My mother in law and the agent discussed about setting up solar panels for two homes on her property. When everything was set and done she was told by an electrician that it was only set up for only one of the homes. She called for weeks to get it fixed and now she has to go through legal actions with her bank because they refuse to fix the problem and they just took her money. She has worked hard to come to an agreement but now they won't even acknowledge her. I would NOT ‼‼recommend this company to anyone unless you have money to give away. I give them zero stars for poor communication and Poor service they are manipulators and will tell you what you want to hear so that you can sign your money away. read more

This company makes big promises but refuses to uphold them unless it benefits them again. Was promised the one time removal if roof ever needed replacing. That never happened. When I notified them that my roof was leaking where they had installed their brackets. I was ignored or just didn't receive responses for long periods of time. Customer service is really bad after the sale. Do not use this company unless you want to be paying more to repair or replace work that they attempted to do. Don't trust them unless you want unnecessary damage or issues to your home. read more

I bought a $30,000+ system from them with the understanding that when the time came to redo the roof, they would take down and reinstall the system (was supposed to be included "if I buy now" instead of waiting on the roof before looking into solar - but even if there was a $1,000-$2,000 charge, I probably would have been fine with it). However, when the time for the roof came, the quote to take down and reinstall was more than 1/3 of the price of the whole system - and the quote came with a very stern warning that if anyone other than them touched the system, the warranty would be voided. Because of that, I was not able to move forward with replacing my roof. A few months later, the solar system stopped working altogether. I called and left messages multiple times to try to get someone to come out and take a look at what could be wrong --- absolute crickets from this company. So, I had to void the warranty anyway to get someone else to try to fix the system, because Pure Energy certainly wasn't interested in honoring the warranty. On the plus side - I was able to get my roof replaced (the other party charged WAY less to take down and reinstall) read more

I purchased solar panels from Pure energy, with the promise of solar panels replacing my electric bill, in a sense. This idea was presented as lowering my electric bill to only a few dollars a month due to the solar panels over producing solar energy which the electric company will then buy back once i enroll in their 1 for 1 buy back program. I was instructed to Google search the best buy back programs in Texas and to specifically request their 1 for 1 solar buy back program. Since then, I Google searched the current leaders in 1 for 1 Solar Buy back programs and have ended up going through all of these companies who were considered top leaders when using this search. Green Mountain, Oktopus, Just Energy, APG&E, and Txu I have spoken with Pure Energy several times requesting their presence on a conference call with each of these electric companies to assist me in explaining what I am needing from them. Pure energy has declined this request every time and instructs me to conduct another Google search. When I contacted Good Leap, which is the lender. I was told that the issue is between myself and Pure Energy and Good Leap is only worried about me paying for my bill and they will take legal action if I stop paying. If I didn't know any better, this threat sounded like they are assisting Pure Energy with this scam. I also consulted a lawyer about getting me out of the contract, not even sueing for damages. He advised me their contract covers their angles really well and he wouldn't recommend taking action I have been dealing with this issue now since July of 2022. Purchasing Solar Panels has been one of my biggest mistakes as an adult. I am now forced to pay a full Solar Panel bill along with a full electric bill. At this point, I understand I got scammed. It is just inhumane how I am now stuck paying for my mistake for 25 years(Solar Panel loan term). Now I would like to hopefully help the next person that thinks about purchasing Solar Panels from Pure Energy. read more

they scam their customers by installing solar panels on roofs that are terrible and then charge them 40k to take them off when the roof needs to be replaced. They will install solar panels and then take them off not even a few months later. Not to mention this makes it dangerous for employees because they could slip and fall. This could be easily prevented if they had some morals and didn't install panels on roofs with exposed fiberglass but instead they want to take peoples money. They also treat their employees poorly in addition. There are people have been working here almost ten years on roofs and attics in the heat with no raise! They also made employees clean up a homeless persons trash and fecal matter outside their office in San Antonio. They don't want to actually save anyone any money on their electricity bill or save the planet, they just want to take, and if your their employee they will lie to you and screw you over. Don't give these scammers and liars your money they deserve 0 stars and should be closed down permanently! read more

I was lied to about so many things it would be a lengthy conversation. Bottom line is, I still pay huge bills for power plus the $156.00 I pay every month for letting them put the panels on my roof. read more

A salesman was in our neighborhood today and was knocking door to door even with a clear sign at the beginning of our neighborhood. He was told by me and my neighbors and would not leave when we tried to clearly say we were not interested. Not cool guys, not cool One star bexause I couldn't do no stars read more

do not ever use this solar company it will be the worst finacial decision of your life . first you will have aggressive salesman who will tell you you will recieve all the sacing in the world that they will literally pay for themselves your bills will go down.youll recieve big tac breaks. and to top it off you will recieve a lean on your house until your oanels our fikly paid off you will not be able to sell or get a loan. the panels do not produce the electricity they say you would now you will have two bills one from cos and the other from the oayment of the panels . there hard to get ahold of there rude when you call and want to charge you just to go maintenance them . they are not worth it sabe your money and do not fall for it . go online and do your research and see what others have to say and you will run far away . solar panels is a a scam it's to good to be true read more

From June 17, 2021 when I signed Agreement with Pure Energy till October 2024 I was paying ZEROW on my electric bills because the surplus of energy produced by my solar panels in Summer was in excess of amount of energy produced in cold months of the year.. When in October, 2024 I started to receive payment due bills I drew attention of Customer Service to the fact that my solar panels are loosing its efficiency. After Morgan Kirkpatrick and Gabiel Garcia assured me that my panels produced adequate amount of energy I thought that it may be my electric company fault and changed my electric companies 3 times. From April, 2025 I am with TXU Electric company and still paying every month $54-75.00 bills like I have no solar panels. When I called end wrote Ms. Morgan Kirkpatrick about it she said that my panels lost communication since October, 2024. Question: if she knew about the malfunction since October, 2024 why nothing was done to fix the problem ??! I would like to express my utmost dissatisfaction of the poor customer service and ask you to take the inefficient solar panels off my roof and refund to me its cost of $19 725.56 minus depreciation for 4 years. Sincerely, Viktor Baryshev 1520 Kelly Ln., Royse City, TX 75189 Phone : 469 434 5452 read more

Just not a good deal. It's costing the same as my electric bill every month. And if the sun doesn't shine CPS and Pure Cost is duplicated.

They use drones to "examine" the neighborhood, not caring about anyone's privacy..... It takes about 3-4 minutes to video or picture the job you're working on, you don't have to do "fly-bys" on unsuspecting homes that didn't hire you....That's Google's Job As far as a Solar Company, I manage HOA requests and out of over 1262 requests this Company has never been used.....That being said Solar is pretty much the same results if installed properly and economically so choosing the right Company is very Important!!! read more

Pure Energy - Company Vehicle - Solar Installation Near Me - San Antonio, Texas

Salesman and us talked about what was going to be done and they changed the contract. Contract not how we had talked about now we are dealing with bank after they already took the money. Wont admit they were at fault. They trybto cover themselves with the contract they wrote up but not even same as we had agreed on person. read more

Outstanding. My wife and I have sat with multiple solar companies and none of them were as knowledgeable, patient and caring for our family as PURE Energy. The work they do is quality and the technology performs as discussed in the home. I'd give them 10 stars if allowed. Excellent value. read more

Pure Energy - Solar Installation Near Me - San Antonio, Texas

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They installed solar panels on my foof in 2020 and because they did not have liability insurance I have not been able to get my 2500 rebate that is a part of our contract I would appreciate anyone to help me to get my renate from this unresponsive company read more

I'm a customer of this company and I absolutely do NOT recommend them. Their communication is terrible and months after having the solar panels installed, I am still paying for my electricity while the electric company takes my free energy. They did not bother to complete the entirety of switching over to solar in ALL aspects. Once they took my money which I paid in full in the tens of thousands, they forgot I existed! It's a shame this is the way they treat their customers. Never will I ever recommend this company and don't entertain their corrupt salesmen when they come knocking on your door. read more

As someone who used to work under Suli, I can say that this company just uses third-party parts from China that are cheaply made and very inexpensive to them. It costs them almost nothing and they will charge you three, four, five times surprise of what they paid. This company is on the back of free labor, the employees don't get paid to anything, and when they do make a sale, you can bet the company will take almost all of it.... Your best bet is to lower your energy rate by shopping around for the lowest and best deal. Anything over $.20 a kilowatt is too much. read more

Was never a customer of these guys, but a rep of theirs decided to show up unannounced at my property, late in the evening, in spite of clear "no soliciting" signs, and pretended to look for fake names that never lived in the neighborhood before trying to start his spiel about their solar projects. Threw him out in 3 seconds. These sales practices are deplorable. Wouldn't consider doing business with them even if I actively searched for new solar system. Bleh. read more

They have come multiple times to my home. I have a "No soliciting" sign and STILL they knock multiple times. Then claim they are not soliciting. I was nice the first time but now it's just annoying! read more

Pure Energy - Solar Installation Near Me - San Antonio, Texas

Pure gave a very competitive quote. They set up proper expectations for the different steps of the process from a site survey to installation to completion. read more

I will not be able to rate this company until my system is hooked up. The solar panels have been installed, the system has passed inspection by Austin Energy, but it is not operational yet. I called Pure and was sent an email with instructions to hook it up myself. I am a 79 year old woman and do not feel up to the task however simple it may be. I have priced the services of another solar company to hook up my system, but I am still hoping Pure will come through and complete the job. read more

I worked them and had a heat related injury where I was admitted into a hospital in the next county to where I live. I wasn't even taken to the hospital because they didn't want to stop working so they called an ambulance. I received several bill collection letters and I would notify the company as per the company. My Veterans Affairs coverage would not cover it because it was an on the job injury that the company should have had workman's comp for. The company assured me that they would take care of me. Now, I'm still receiving collection letters and My credit has been hit dropping my score about 30 points. This drop in credit now hinders my ability to buy a home or vehicle at and affordable rate. I sincerely hope nobody else has to endure this type of employer abuse. I should have got a lawyer. read more

We love our panels. Pure Energy really needs to work on their customer service. I believe they are working on that. I hope so. We live in Texas. Hail storms mean you replace your roof on a regular basis. We are currently in the process of redoing our roof. We have been invoiced $8K for uninstall and reinstall. That is excessive. The salesman was vague about any cost for this service. When we purchased our panels. We should have been educated about all the costs related to owning solar panels. We would have made a more informed decision. I believe we are helping the environment by utilizing solar energy. Customers should be educated on all the pros and cons of panels. Maybe we should have done more research. Tricking to do research for problems you do not foresee. I hope this review helps educate another customer regarding solar panels read more

All. I was skeptical about Pure Energy's claims but am glad to be proven wrong. Their equipment installers were top notch and provided feedback on every step of the process. The thing that has really blown me away was the reduction to my power bill. In an average summer month, we were paying over $200, now were paying around $50. During the winter months our bill has dropped significantly. I would highly suggest calling Pure energy today to get a quote on installing new solar panels on your house. read more

It's July 24th. Just called to see where the process was since I haven't seen or heard anything since May 23rd from the Project Manager, Ron. I believe I was being patient and understanding to the process. But after some consideration I wanted to cancel because of the lack of communication. It has been prevalent since we signed the contract on 13 March. I have had to call them each time, and they have reiterated they will contact us when any milestone hits. Come to find out, they cancelled our contract at the end of May. Stating this was decided due to their findings, but never said these findings would disqualify us. Just they needed to find a contractor. I feel that we dodged a bullet in the end. It's just disappointing and baffling as to why this company can't communicate with their customers whether it's positive or negative. read more

DO NOT LET THESE SALESMEN IN YOUR HOUSE!!! DON'T EVEN TALK TO THEM ON YOUR PORCH! One star is waaaaayyyyy to many. Go to the Better Business Bureau and read read read. They stand in your home and schmooze you and tell you nothing but lies. I don't know how they look at their faces in the mirror every day. read more

I highly DO NOT recommend this company. Earlier this year I considered getting solar panels installed for my home. Pure Energy sent over the nicest sales associates. Unfortunately, before I could get solar panels installed, they told us we had to get our roof redone. The Pure Energy associates highly recommended Vallrod Construction because they had worked with them before and had a great working relationship. We met with the Vallrod sales associate, who was the nicest guy as well. The transaction happened quickly, and we handed over a $16,000 insurance check and signed a contract just as quickly. Six months later, Vallrod Construction has not completed the job. The owner Martin Valladares is the worst vendor and gaslighter I've ever had to deal with. As a result of sending me this horrible vendor, I will NEVER do business with Pure Energy because if they are in business with crooked vendors such as Vallrod Construction, I'm not sure this solar panel company can be trusted either. Whenever I'm ready to go solar I will be going anywhere but here. read more

The worst company I have encountered. 9 months later and I still don't have a working system. I have been calling, texting and emailing, no response. The collection company is the only one that calls every two weeks. The system did not pass inspection and the city dropped them from the rebate program. Watch Out - Bunch of Crooks. As off now I am waiting for an attorney to review their contract. I have also reported them to the Attorney Generals Office. read more

After we signed the contract with this company in mid-July 2021 to install solar panels, we were told it would just take a couple of weeks for the installation to happen. They acquired permits very quickly, so we assumed we'd have the panels installed by mid-August. After calling them several times, leaving many voicemails, and having receptionists tell us several times they would have a project manager call us back "by the end of the day" (which never happened), we finally pinned them down on an installation date of November 1. It was supposed to be a one-day job, but they didn't finish on Nov. 1. They came back November 2 with a larger crew and continued install. The crew loudly jokes around and stands around much of the time. They did not finish, claiming they were missing some parts, although missing parts and supply chain issues were supposedly the reason the work didn't commence until November in the first place. We had to call them multiple times to find a date when they would return to finish the half-done job. We were promised November 19. They no-showed that day. We've been calling them multiple times and either no one answers/returns our call, or we are promised we will hear from someone by end of day. We only rarely hear back from them (Kennedy seems to be the only professional one there who returns calls), but it's usually just more news that we need to wait another day to find out more about the status of the job. It is now November 29, and no one has called us like they said they would to pin down a date to finish the installation. We have about 16 unsecured solar panels on our roof (about half the job is left uninstalled), and a big stack of cinder blocks on our driveway. The contract unfortunately makes no guarantees about if/when the company has to perform the job and no mention of reasonable timelines. When we call the financing company to ask about backing out of this contract they inform us we'll have to incur some pretty serious financial penalties. A major concern here is that the contract very clearly says we will owe this company our hefty clean energy rebate we will get on our 2021 taxes, but if we don't get the job done in 2021 are we still on the hook to pay that to them? read more

I know quite a few people that've gone solar with this company and there's no good things to be said about this company. My aunt had an appointment and the boss showed up completely hammered. the numbers seem alright and everything but the employees are absolutely awful. no sort of people skills at all and it almost seemed like they had no idea what they were talking about. take a look at other solar companies before considering this one, i strongly urge you to do that. read more

I do not know if my system is working yet but I have already been billed. I tried to contact someone about paying the bill and was greeted by a young woman named Dalton. She made it so difficult for me to speak to the right person it was extremely aggravating. I informed her that all I want to do is pay, to which she replied "I can take your payment information". I then asked what her full name was essentially to know whose hands would be on my complete credit card information. She continued to refuse my request and said someone would call me. As of this writing I have not gotten a call. read more