Update: received a detailed response on 2/26 along with the note below from Nicole that they were short staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help. read more

My family and I had solar panels installed by SolarMax several years ago. Recently, we noticed water damage in multiple areas of our home. After inspecting the roof, I discovered a very concerning issue. When SolarMax installed the solar panels, they hired a roofing company to modify the roof beforehand. That roofing work was never properly completed, leaving a large section of the roof without shingles and exposing bare wood. As a result, there are now multiple areas of our home showing signs of water intrusion and possible mold. I immediately contacted SolarMax and informed them that this was an urgent matter requiring prompt attention. More than 24 hours have passed, and I have not received a response. I was told they would reach out to the roofing company they used, but there has been no follow-up. What I do not understand is how SolarMax could proceed with installing the solar panels, mark the job as completed, and leave our home with such a significant roofing defect. I am extremely concerned about the potential extent of the damage to our home, as well as the possible health implications for my family. I have never had allergies in the past, yet I began experiencing them shortly after the panels were installed, which raises serious concerns about mold exposure. I am hopeful that SolarMax will take responsibility for this issue and fully address both the roofing defect and any resulting damage to our home. However, I am very disappointed by the lack of communication and urgency shown so far. read more

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They get you with overprodcut clause in their bill -- be actually aware of this company and how shady they are - I have solar panels on my main house and it doesn't just randomly increase Use Sunrun if you can! I have filed a complaint with the state Here is the FINE print "You will be billed for the estimated average monthly production for the first year. At the 13th month of billing a review of the solar production will be performed to determine how much power the solar system has produced for the year and how much Solar Manager has charged you for the year. At this point if the system has under produced Solar Manager will give you a credit on your account. If the system has over produced you will be charged for the over production. Solar Manager will also adjust your account to include that extra monthly production in the coming year." my bill that was $116 a month is now $136 a month, with another annual charge of what they state - "We also completed the annual true-up on your account. Over the past year, your system produced more energy than expected. Because of this overproduction, your account had a reconciliation balance of $183.95" Again WHAT? how am I saving? read more

SolarMax completely failed to diagnose my system. The inverter failed first -- that part is obvious -- but they never figured out why. They didn't inspect the wiring, didn't test the strings, didn't check the roof, nothing. They blamed the inverter and walked away. When the Tesla inverter was installed, it immediately exposed the real problem SolarMax ignored: a DC arc fault coming from the panels. That's the kind of issue any competent installer should have caught long before the inverter ever died. Instead, SolarMax misdiagnosed the system, replaced nothing, fixed nothing, and then disappeared. After the Tesla flagged the arc fault, SolarMax still refused to respond. They ignored: every call every email CSLB (active case) their bond company (active claim) Tesla (who escalated my case for "Authorized Reseller Non‑Participation") SolarMax didn't repair the system, didn't follow up, didn't take responsibility, and left an unsafe condition on my roof. This company is not what it used to be. They abandon installs, misdiagnose problems, and refuse to support their own work. If you're considering SolarMax, understand this: Once they get your money, you're on your own. read more

We worked with Brandon and he and solarmax were amazing. They did all the annoying paperwork from HOA to the city and got my powerwalls installed headache free. Then they got my parents nearly free solar from a state program. They've been truly amazing and totally worth it! Will definitely be reaching out if we need to expand our system in the future. read more

Whole process was excellent - salesperson communication, quality of install (very clean) and great products. Very competitively priced, highly recommend. read more

I would like to thank Dan from SolarMax Technology helping me to get a full solar system and a tesla battery at no cost in my home in Montery park, their professional installers were clean and sharp, SolarMax Technology will take care all your paper work that you need to apply for the city and SCE eddison, even prep for the city inspection, no headache, i am so happy with the system now. cant wait to see my next Eddison bill, i would like to recommend SolarMax Technology to anyone that need it solar install in their property. Ask for Dan Once again Thanx Dan for helping all this time. read more

Blake is a super helpful guy and looks at everything to see if solar works for You. He's ahead of the game with knowing all the rules in California and different counties. I really recommend working with him. read more

**Update** Originally I was very unhappy and there was a huge communication issue and trying to get something fixed, or done was impossible. I became pretty vocal about it and received a call looking to make it right and fix any issue/communicate better. I received a call with an apology and direct contact numbers for any issue in the future. I gave 4 stars because they did work to fix the issues quickly and didn't take weeks/months as in the past. So the 1 less star was from past experiences and the hoping that the good service continues. read more

STAY AWAY. I hired this company to install a complete solar system, including an LG whole house battery, in 2021. The system worked for a while, then the battery failed completely. Technicians came out multiple times and never fixed it. On their last visit, they fabricated a story claiming someone had tampered with the wiring to the panel -- which was absolutely false -- used it to void my warranty, and cut off all communication. I then hired an independent company to evaluate the system. Their finding: the LG whole house battery installed in my home was already under a manufacturer recall at the time of installation. I was never informed of this. Now I am left dealing with LG directly -- 8+ hours on hold with their recall line and no resolution -- and considering legal action because no one on either end is willing to take responsibility. This company installed recalled equipment as part of a major solar system, blamed the customer when it failed, voided a warranty based on a false claim, and disappeared. That is not a service provider. That is a liability. read more

I have since moved and had a new system installed at my new property! They did a wonderful job from start to finish. My sales rep saved me thousands from the closest competitors. Job was scheduled, installed and pto done in just a short period of time. I would definitely recommend them for their installation as well! read more

A 5 star review goes to Dan Cooley and his team .we shopped around and found solar max to have the best value and provide the hands on service we needed. They were very professional , polite and respectful of our property. When we had questions Dan returned our calls right away and explained everything to us in a way we could understand. I highly recommend your calling Dan if you're interested in solar. read more

Because of Solarmax and Blake Morse we were able to get a full system for my in laws at no cost to them. Yes you read that right. It didn't cost them anything and if it weren't for Blake and his team this would have never happened. We are very appreciative for all he did and making sure all the paperwork got completed for this program. The system is top notch and they are so happy with it. Thank you Blake and Solarmax! read more

I recently had a new system installed by SolarMax. While it was challenging to meet the end of 2025 deadline, Solar Max came through. They were professional and adapted as necessary to get things done. They were responsive throughout the process and made adjustments as necessary during the project. Brandon was our sales rep and made sure everything was done in a timely manner. They've been in business for years and it definitely showed. I'll be using them in a future. read more

Hello I am a new customer to SolarMax and all I can say is that they are very professional, the way my representative and staff explained the process of installation was very thorough and answered all my questions in detail putting my mind at ease. Thanks SolarMax!! read more

Please, do not use this company unless you like wasting time and money. I bought 29 panels with a 20 year warranty and paid a good amount of money in cash. In the beginning everything went great, it's when there is a problem with the system is when there is no more customer service. I have a panel that is not working and they keep saying they reached out to the manufacturer for the warranty and are still waiting for an answer. Well, it's been over 10 months and it's still not fixed. Really, 10 months so far ? How long should I have to wait for the manufacturer they bought the panels from to respond ? I believe 1 of 2 things is going on. 1, Solarmax is lying or 2, the manufacturer in China is ignoring them. Either way, I can't believe they would do this to a customer over a few hundred dollar panel. Solarmax sold me the equipment and needs to fix my non working panel. If you don't believe me or the multiple other people who are in the same situation, sign up with them and find out for yourself. read more

In 2020 I shopped for solar with multiple companies. Dan Cooley, who worked for SolarMax's sales team was recommended to me by a coworker. Dan and SolarMax not only were much less expensive than some of these companies quoting me 40k+ (SolarMax for our system was 18k), but the process was so easy and most of it was done without even an in person visit or sales presentation. Most of it was done using GoogleMaps and Docusign. It is now 2024 and our system is still producing at the same rate it was four years ago and we've had no issues whatsoever with the system. I can't recommend Solar Max and Dan Cooley enough. read more

On the basis of a neighbor's recommendation we used SolarMax to install solar panels and battery backup on our house when we moved to Redlands 4 years ago. That experience and their continued accessibility and support made it an easy decision to use them to expand our system this summer. Their responsiveness and expertise showed again as they worked through the design, application, City review and installation to Edison approval to operate. Highly recommended. read more

Great service, equipment working fine after 12 years. Minor issues are dealt with promptly.

Buyer Beware! Althought we was promised a lower electric bill with Solar Max, all we got was a bunch of dust. It's just my wife and I in a small home and we still pay about $100 to $130 electric bill monthly plus the cost of solar. At this point Solar didn't make a big difference. But thats not the worst of it. We had a solar panel not producing, so we contacted Solar Max. They sent out a Technition in a very timely manner to troubleshoot. Great service! But thats where the customer service ended. For two months now I've been trying to get a replacement panel and for two months got nothing but excuses. The panel wasn't removed so the manufacture had nothing to inspect so why a delay in getting the warranty approved. I was very persistent with Solar Max , They finally got the warranty approved after a month went bye, but now they say the manufacture has to ship it to them. Another delay and my electric bill continues to skyrocket. I find it hard to believe that Solar Max doesn't have any panels in stock or available locally. Just recently we contacted Solar Max for an upgrade to our system, but seeing how the warranty system works we will pass on any futher up grades with Solar Max. These delays seem to be an ongoing issues when I read the BBB complaints about Solar Max. So beware before buying and don't always believe what sales tell you. In my dealings with Customer Service, they don't seem to care. read more

We would like to thank Jeff Downs and SolarMax Technology for their professional sales and installation of our new solar system. The installation went through very smoothly. The only hold ups were dealing with the city for permits and inspections. The installers were clean and professional and efficient. The prep for the inspections went well with all conduits painted and the labels affixed. Passed all inspections. Our system is up and running and we are waiting confirmation and acceptance with the Edison company. Thanks for a great experience, can't wait to start saving that money we used to pay for electricity. read more

Update: When we were told multiple times the statement "we will make this right", I assumed they looked up the term before applying it into practice. We were contacted by the projects manager and they did send a technician to finish the patchwork on the outerwall and was told that they color match paint the walls if I had the paint available, which I provided. I only wish that I was informed that not only do they color match the repair, but they would vandalize your property as well. Now I wouldn't be as upset if the side of my house that looks like giant boulder took a clay dump on was only a dirt patch. But what was covered by puddles of paint is my water irrigation shut off valves for emergencies. That along with splatter marks of paint on areas that now look a carpenters pants only added to the insult. This is completely disrespectful and borderlines vandalism of property. My husband spent an hour shoveling paint out this area, rewashing it, then shoveling that back out. They offered to send someone out to clean it but we were done doing the work ourselves by then for something that should have never occured. Plus, we are definitely not waiting for this paint to dry up. (see pictures provided) After sending pictures and complaints out to the company, my husband got a call back from the chief officer and sales rep. We were offered an apology. Now imagine your server at a restaurant drops your food on the floor, steps on it, puts it back on the plate, and serves it to you with an apology. That's basically how we feel about this apology at this point. My husband was contacted by Jacob the sales rep after this incident with promises of "working overnight to fix this and will get back to you asap". This was 2 weeks ago. The only reply we recieved since then was to schedule a final inspection. My husband did reply to him asking what came out of the whole situation. No replies whatsoever. It feels like they're just trying to forget about the whole situation. Now what is even more upsetting is that by signing up for a solar company, you are supposed to form a long term partnership in regards to your panel maintenance. Since we are not really getting this resolved, we will be pursing this through different channels and filing our complaints through the governing licensing organization. read more

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7 months later and still no resolution!!! This is a nightmare......Customer service does not respond to my emails, I have to continually send follow ups. They don't stand behind their warranties let alone workmanship!!!! DEAD panel!!!!!! read more

SolarMax Technology - Panel that has not worked since day 1 8 months ago!!! - Solar Installation Near Me - Riverside, California

Solar max was great especially to my guy Brandon. Roof repair subcontractor they used not so good...

I have had my solar for 5 years now. My electric bill doubled during the wintertime and lowered from approximately 500 to approximately 400 during the summertime . The payment for the panels is $204 a month. Solar max did NOT sell me a system based on my needs, they sold me a system based on what they could get me financed for. I have asked SOLAR MAX multiple times to help me understand why I'm paying such a high electric bill. when I had purchased 21 panels, which according to them was 110% of my total usage the year prior. After putting the pieces together I figured out that Edison charges me an additional $0.30 per kw/h because of my solar and they only need to give me back 25% for free. Most of the power I generate, they sell back to me for almost twice the rate prior to me getting solar panels. Only way to offset the extra expense is to purchase a battery pack or 2. WORST investment I've ever made. Read your contract very carefully and and research your investment Kevin - Nuevo Ca 0 star read more

Hi pressure and no follow up or answers to questions. Also does not respond to e mails or return calls.

Customer service was able to solve my disconnect problem over the phone. They were very helpful. read more

Solar and roofing. Brandon Mezzenatto with SolarMax was very helpful and did a good job keeping me informed throughout the process. Brandon had an excellent referral for a local Roofer and they did a great job! read more

Dealt with Ruben completely from start to finish. He was super! Initial communication was all by email and text. His responses were quick and thorough. Had to travel interstate to pickup the item (A Solar Battery) and everything was as advertised and expected. Ruben met me at the warehouse took care of all the paperwork and loaded the item. Additionally, he followed up to make sure of my satisfaction. Ruben was highly professional, efficient and honest. The item was a good price and it was a pleasure dealing with Ruben. read more

First of all let me start by saying Mr. John Brookshire Was phenomenal communication was on point always gave us updates and our solar transition was a 100% thanks to John. Couldn't have been any more happier and satisfied with the panel design John came up with for our house here in Cathedral City. I would recommend John to any and all of my friends and family. Thanks to Solar Max and John Brookshire!!!!! read more

SolarMax Technology - Solar Installation Near Me - Riverside, California

We utilized Solar Max for our solar panel project a couple years ago. Since the onset of the project, we've been overly pleased. Mario Garces was our representative and was a joy to work with. Having had a bad experience with solar in the past, Mario was transparent, helpful and accessible whenever we needed him. The project went smooth and has been doing so ever since. Additionally, Solar Max has held true to their production guarantee. The last couple years haven't matched up to their promise and they made good on it by providing a reimbursement for the shortfall. Thank you Mario and thank you Solar Max for everything. Highly recommended and I always mention your name when friends or family show interest in solar. read more

The worst customer service I've ever experienced. I highly recommend going elsewhere for your solar. They definitely do not practice what they preach. read more

Brandon Mezzantto and his time were true professionals with the installation of my solar panels. Despite this being foreign territory do me to navigate, Brandon made it a breeze truly setting an example that others should emulate in regards to taking the time to explain everything to keep me well-informed on my journey. I don't believe I would have retained the discipline to continue this process if Brandon ​wasn't present to guide me along. Thank you, Brandon... read more

I have had SolarMax panels for over 12 years! No issues whatsoever. Paid off and great! Reasonable pricing. Amazed by the quality.

It was a pleasure having SolarMax install my solar panels. Right from the start, Jacob provided excellent service and responded swiftly to my inquiries. The whole sales process was smooth and with the exception of some supply issues (outside the control of SolarMax) efficient. Installation was handled very professionally. Armando and his team (David, Jose, Rafa) never took the easiest or most convenient path, but always made sure that the work was least obtrusive and well-hidden. If you are in the market for solar panels, I'd highly recommend asking them for a quote on your project! read more

SolarMax Technology - SolarMax LG NeON-2 Solar Panels - Solar Installation Near Me - Riverside, California

A lot of the people that are giving high reviews are new. Trust me, I got solar panels from SolarMax 12 years ago, and now that it became a problem, I need panels replaced (under warranty) and a new invertir. SolarMax is avoiding me. First few calls, they promised to send me emails with information and pricing, etc. 2 months later, I'm still waiting. If I call, they ignore me, or give me the run around. They put me on hold forever or hang up me. Arianna, has not returned my multiple phone calls. Diana, hangs up on me. Coming to find out, I'm not the only one. People that got SokarMax in my neighborhood back then, told me they have the same problem. Now I'm paying for solars that don't work and Im paying for electricity. If I could give them 0 stars I would. There's too many solar companies out there to invest on. Do your homework before investing in this company. read more

I have been with SolarMax for over a year now and i can firmly state that singing up with them was one of the biggest mistakes I have ever made. Since being with them I have had nothing but issues. I have had frequent power outages, tripping breakers, and a negligible difference on my energy bill. I have even had to replace my pool pump due to a short circuit caused by the system. I have had over 4 technicians come to look at the system each one of them saying my system is working 100% and everything was resolved ( it never was). Most recently in January 2025 I had a technician come out due to a battery issue. Mike was a great tech but he informed me the system was never properly installed and calibrated correctly. This error meant that I was never receiving credits for my electricity bill. I have never saved a single cent while being with this company. In fact I have been hemoraging money. Their customner support is like pulling teeth. There is never anyone to speak and their response is always " we will follow up". To this day I have this unresolved issue and fighting to get my money back and this thing off my roof. I wish I had more time to go into details on how terrible this company is. I implore you to look else where for your solar needs. read more

SolarMax does not care about customer service once they get their money. Our install went fairly well and then we found out that the usage monitoring we asked for and that was included in our quote was not installed because we needed additional wiring. We requested a quote from a supervisor for that and it is now over 2 months and nothing. We can not even get someone to answer our emails or texts and when I called customer service to get something done I was told by their customer service person "That is just the way it is they do not care if you are happy or not they just want the sales people to get orders and they get paid. The sales people will tell you anything to get you to sign up and then leave you hanging". Got to say at least the customer servive was honest!!! read more

my service representative Dan was an awesome guy. He answered all my questions and kept me informed when I needed it. Also he got me in before SGE changed their rates. This summer I had a positive balance of $38 instead of the -$634 I was expecting. talking to him about installing a Tesla wall now. read more

There are a lot of solar companies in California, and it's very hard to know which companies will actually do a good job, and actually stick around to serve you. After learning and seeing what some companies offered, I decided to go with SolarMax. I started the process with SolarMax in late August 2019, and the system turned on in mid-October. The expected project time was 2 months, but there was a delay caused by Southern California Edison, which is understandable. The process went smoothly, the company contacted me via phone and email to keep me updated on project status and milestones so I never felt like I was in the dark. The installations took two days. I have a pretty large system, on a two story home, so that was pretty impressive. The first day took about 4 or 5 hours for the roofing work, and the second day took about the same as well. Inspection happened within a week, as well as the Edison inspection as well. My system has been up and running for a few months now, and I've been monitoring it closely, and the system has been performing better than what SolarMax has projected. I am pretty excited to see how the system will perform during the summer time. Previously my summer bills ranged from $600-$700, and I am projecting that bill (from my system's performance) to drop down to less than $30! So excited! read more

SolarMax Technology - LG 365 with Enphase Micro-Inverters! - Solar Installation Near Me - Riverside, California