Jason went above and beyond to repair our fireplace. He is knowledgeable and explained everything…read moreclearly. He was efficient, clean, and fair. I will definitely hire him again.

Jason was extremely thorough - he even took a look at a second closed off fireplace that wasn't on…read moreour radar and found a situation we weren't aware of that needed to be maintained. He examined our areas of concern and gave great advice. He truly had the customers best interest in mind vs. just trying to upsell, which I really appreciated. Highly recommend!!

Easy to work with and the gas fireplace is awesome. The installation was scheduled and the…read moreinstallers arrived on time as scheduled which included coaxial chimney inserts. Everything that was measured fit perfectly.

Chimney care always takes great care of us! They do a very good job and we always highly recommend…read morethem.

Joe came over to get deposit and contract approval for my Chimney …read more Very thorough and considerate of my budget and concerns. He answered my questions and can't wait to see my Chimney repairs and cap completed. Thanks Joe

We scheduled an appointment and were given a window and they never showed. Called and they said…read moresomeone would come. Never did and never called. Do not recommend!

Workmanship [masonry] was good. I think it was outsourced…read more Communication was well below average. Final invoice was 30% higher than the estimate. I will not have them back.

I cannot say enough about Vonderhaar! I have maintenance and cleaning done every year for my pellet…read morestove and can always rely on Vonderhaar to do a great job and reccomend proper replacements for worn pieces. I know that all tech's are great but I've got to give a SHOUT OUT TO COLLIN! Thank you Collin for the great job you do with our stove and chimney!

(Update for June 2024) We've had Cinci Sweeps out for some…read moreadditional work and all the feedback I gave in the original review still holds. Robert did a great job filling cracks and building the parge (protective layer inside the fireplace) while both Russ and Robert completed outside work, replacing the crown, improving the flues and flue caps. As always, communication is top-notch and I would not hesitate to recommend Cinci Sweeps to anyone for inspections, cleaning and reconstruction. (Original review for November 2020): I would echo the other five-star reviews. I cannot say enough nice things. - Russ is a great communicator, taking the time to explain everything - The work is top-notch; our crown looks like new and the craftsmanship was fantastic - They called ahead, arrived on time (with shoes covered and wearing masks) and cleaned up everything when done - You can tell that they absolutely want to do the right thing and make the customer happy - I've already referred them to friends and family In short, Cinci Sweeps is one of the most professional and friendly companies with whom I've had the pleasure of working. I will definitely continue to use them in the future. A++

We had them come out to do an inspection and sweep ahead of the winter. Russell took the time to…read moreexplain the type of fireplace/chimney we had and how to maintain it. He was honest and let us know we could get by without a sweep this year if we didn't want to do it now. I had them do it anyways as we purchased the house and I wanted to start off fresh. Great price and excellent communication/customer service.

Maybe when you start $h!t talking a customer with your coworkers, you should wait until they are…read moreout of ear shot. Especially when it's a company account. We love using their products but a little upset about it. -2 stars because of the front desk.

Went to your location at 10700 US Highway 25 Walton, KY today and the fat guy that was at the desk…read morewhen we walked in was not helpful at all. My wife and I were told that this would be a place to find retaining wall blocks that Lowe's does not caring anymore. The fat guy told us he can't help us (Due to it was 350 PM and he wanted to go home) and to go down the the road to another place and they can help us. We told him we brought a block so he could look at it and he didn't want to get up from the chair. We told by a lot of people that they could make the blocks (get close to what we want). Went to their competitor and she told that they could make them but he just did not want to deal with us because we would not order more that 1,000 blocks. Sad to see that this business does not want to help anyone anymore. SAD!!!!!

I called for service to replace my gas pilot light. The tech quoted me $800 and had the audacity to…read moresay it was mostly labor. When I asked him how much time it would take, he said about 1and half hours. Wow! I told him that I was going to get another quote. He charged me $125 for this quote. I then called Chimney Care in Loveland. They are very open and honest about their pricing. The replaced the pilot light, saving me a few hundred $. Do yourself a favor and call Chimney Care first to avoid spending $125 service call.

Have called, sent texts regarding a fireplace repair. No one calls back and have tried for several…read moremonths. I have given up and located a company that cares about customers and return calls and texts.