Hit & miss. I had a hand XRay & had to wait TWO HOURS for it, bc technician didn't know I was…read morescheduled & when she did, she decided to just let me wait despite my appointment time bc she was upset at the front desk. She was rude to me when I mentioned I was just there for a hand XRay. The XRay itself took 5 minutes. Another time when I took my friend for her appointment, we waited over an hour & the front desk didn't communicate it with us. My friend was in so much back pain & couldn't sit comfortably in waiting room. They were rude when we asked. Then some other times we've gone, things were smooth. Again, hit & miss.

I'm lucky to be alive after my experience with this Envision. The…read more Envision in Fort Worth found a lump and sent me for Ultrasound. I went to Mansfield where the tech ultrasounded and kept asking Does this hurt? I never saw or spoke to the radiologist on duty. I just got a message from the cloaks lady. Radiologist said you're fine, come back in 12 months. And a letter saying the same thing. Ten months later I found the lump, had a mastectomy and chemo and require radiation. My Oncologist in Fort Worth said - I've seen the ultrasound, you should have been biopsied IMMEDIATELY. Why did they send you home? At the very least they should have had you back in a month. God intervened to save me!

I have been going to touchstone for awhile now and I always get treated with upmost respect , they…read moreare very caring too I love this place .I would encourage anyone that needs an mri any procedure done visit touchstone in BURLESON YOU WONT BE SORRY ..!! THANKS TOUCHSTONE FOR YOUR KINDNESS .

Touchstone Imaging in Burleson has always been exceptional for myself, my husband and my elderly…read moreparent. Scheduling is easy, front desk staff friendly. Medical staff is kind and considerate, whether it's MRI, CT, Ultrasound, Mammogram, or X-Ray. Results sent directly to my phone and easy to access and understand. Thank You!

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

I had a great experience this morning at the Hulen location of Envision Imaging. Scheduling my…read moreprocedure on the phone was a pleasure with Erin. She was so polite and pleasant. I really enjoyed speaking with her. When I arrived at the office this morning, the two young ladies at the desk were polite. I was taken back almost immediately by my radiology tech, Chelsea who was wonderful to work with. She was informative, pleasant, gentle, understanding and patient. I really enjoyed my visit today from start to finish, which is very atypical for me when having to deal with medical procedures. Thank you to the Hulen location of Envision Imaging for making this experience pleasant because I was really dreading it.

Last minute our usual location called me and moved my son's X-ray to this location. Still very…read moreclose to my home so I just switched my plans and headed there. The staff was super accommodating and very personable with my adult disabled son. They already had all his info and the staff who did the scan was super caring, chill and eager to help our situation. We also had a few funny moments from my son so the appointment was very light and positive. This location is actually more convenient to the other so this will be our new X-ray home! It's so nice to be so welcomed especially at the end of the work day. Thanks guys!

Watch the billing with this company. I was over charged on my co-pay, which they acknowledged and…read more6 months later I still have not received the refund. Sad fact is this is the second time they have over charged me. I will would not recommend them.

One of the worst Medical industry experiences I've ever had. I can't even call it healthcare…read moreindustry because this business does not care. First, be aware that, if you call them, you will have to wait a long time, that's if you ever get an answer. After a while, they forward you to their voicemail. I finally got through to them and they scheduled me to go to the Benbrook location. I got there and waited a long time. Then they put me in the MRI machine and the machine wouldn't work. They implied it was because I was too fat even though I weigh 300 lb and the machine is supposed to work for patients up to 350 lb. In fact, they had asked me for my weight when I made the appointment and I told them my weigh is 300 lb, so they scheduled me for that location knowing my weight. The tech, Ben, was super nice and accommodating, but he couldn't get the machine to work after I had been there for almost 2 hours. Since their machine didn't work, they scheduled me for a week later in the Duncanville location because they have a bigger machine there. That one is almost an hour drive from my home and I had to pay tolls to get there. When I got there, they told me the machine did not start that morning and that they were trying to reach me to let me know, but that was a lie because I had no missed calls or texts. I asked them if they could schedule me somewhere else that day because it was still the morning and they said no because they could only scheduled me for an earlier appointment in the morning for my four MRIs even though the four MRIs only take 2 to 3 hours total and they are open until 8:30 p.m. That excuse is so bogus! So they scheduled me for more than a week later in the same location. On my way there, I called them to make sure the machine was working, but I never got an answer. Instead they put me through the voicemail and I left my number, but no one ever called me back. All told it took several weeks, three long trips, many hours taken off work , and lots of money spent on gas and tolls to get my MRIs done. On my initial call to make my appointment, I asked them if they could send me to a place with a newer machine, but they told me all their locations had their machines upgraded a couple years ago. Really? The MRI machines in Benbrook and Duncanville are raggedy. The Benbrook one didn't work at all. The Duncanville one didn't start that morning. I asked someone there if this happened often and the answer was occasionally. This company charges the insurance company a lot of money to do MRIs. Do they really care about their patients or only the money they can get out of the insurance companies? To be clear, I am not a habitual complainer. In fact, before writing this, I answered surveys from Southwest Airlines and Baylor Family Practice at 900 Magnolia Street in Fort Worth, and gave them both glowing reviews with lots of praises for their staff. I would rather write nice reviews but, in this case, all I can say is that Ben is a great employee and he should get a raise.

Office closed, no returned calls, emails or responses to inquiries on Facebook. Doctor was…read morewonderful, PA not so much, front desk amazing, and Clay hasn't returned any of my calls in weeks - we understand the Dr. has had an illness and the family has been through it - BUT, as a small business Owner who answered the phone right up until sedation for my heart surgery and returned calls as soon as I was conscious again, this is really a craptastic way to deal with people's health and personal information. Shameful way to end his legacy really, am very very annoyed.

Dr. Whaley at Grace Medical & Allergy is incredibly knowledgeable and patient. He listened to my…read moresymptoms and studied my medical history. Then after extensive testing, he came up with a treatment regimen tailored to my specific needs. I couldn't be happier with the care I've been given, and I feel better than I've felt in a long time. Highly recommend.

Great care from Miss Vicky at this location ! They are well located. Very efficient and they're on…read morethe ball. The office is immaculate and the parking is ample ! I give them 5stars but they are a 10!

Went here for the location but will not be back . As others…read morereviews mention, this location is NOT set up like other Solis locations as far as privacy . I could have ignored that part but the tech rushed me through so quickly , less than 6 minutes for entire time in the back . I question the accuracy of the mammogram . When I asked if the same radiologists read the scans as the other BASH location she replied " no I wish- it's a company out of Houston" so my confidence level with the place is zero now . Lastly the check in person was so unfriendly , did not greet me acted like a patient was an inconvenience. There was no one in the waiting room unlike the BASH location which is always packed . Management needs to read these reviews!

I've been going here for seven years. The office staff is extremely nice, courteous and helpful…read more The staff doing the mammograms are also very sweet, caring, and take care to make you feel comfortable during the process. Virginia Clay Dorman for whom the place is named after wanted this experience for women to be pleasant and you can tell that's part of their mission as they take care of you. It's a relaxing environment and be sure to check out the coffee and tea machine while you're there.

Professionalism Care quality…read more Manners. Kindness. As usually we women should go to check our health but also usually is hard to go there because the eternal fear of "what if.." ...for me this year same thing happened..but I went and I made it

I had a really frustrating experience with the CareNow here in Burleson I was told there was only…read moreone provider and that the wait time would be about an hour and a half (or longer), so the staff suggested I go to another location instead. They also told me the patient would already be registered when we arrived at the other clinic. Unfortunately, that wasn't true. When we got to the second location, the wait time was the same--about an hour and a half--and the patient wasn't registered at all. We had to fill out all the paperwork again from scratch. I really wish they had been upfront about the fact that the wait time would be just as long and that we'd have to redo all the paperwork. It ended up being a waste of time and gas, and it made an already stressful situation even more frustrating. Better communication and transparency would make a big difference here.

Love the Web Check In, to save a spot for me to see the doctor. Very easy and they give you a time…read moreto be there ! Their building was very clean inside and out. The young lady at the front desk was sweet, helpful, knowledgeable, and I was quickly seen, which I appreciate. The nurse ( with her sweet smile ) was knowledgeable, compassionate & very friendly. She took all my vitals and we chatted briefly. Atmosphere was pleasant. Doctor (Ashton Want ) should be in momentarily. Chest Scan was done after COVID test and exam were completed. Two meds were ordered and I will be on the road to recovery. Care Now was an excellent place to choose since my primary care doctor was closed today. You'll receive excellent care from all staff members. I will use them again if needed. It's conveniently located at 1501 SW Wilshire in Burleson TX. They take most Insurance and I love the Web Check In. It saves a lot of time. Especially if you're feeling bad. I highly recommend Care Now in Burleson. They have all the convenience for disabled patients even with their parking.