Please consider seeking care somewhere (literally anywhere) else. I have never received worse care…read morein my life. I am not basing this on one experience, but several. This last visit was the last straw however. Why did I keep going back? Well, it's usually the clinic I can be seen at same day and it's very close to my house, so while care has never been too high of quality here, being a busy mom, it usually suffices when I need a zpack or for minor issues. The provider saw me on Monday & told me to call back if I developed a fever. I did so I tried to call. The phone number listed was not the correct clinic, so I had to be rerouted. Twice. After 25 minutes on hold, I still did not get the correct location but the person who answered this time said they'd give the provider my message. 24 hours go by, no call back. I then get a text with a link for a follow up telehealth visit. So seeing as I'm sicker now, I take it. I wait for the visit the next day and log in. It is with a random provider at a different location and they apparently had no access to the provider's notes from Monday so it was like starting over. After me telling her how my symptoms have gotten worse, she informs me there's nothing she can do beyond cough medicine (what?) and to schedule an in-person appointment. Super, super frustrating. I understand telehealth visits have limitations but there was zero effort to examine me virtually and felt almost as if she was just trying to rush me off the phone. I did not feel heard or well-cared for as I have in other telehealth appointments elsewhere. There is a severe lack of quality of care here. They have clearly given up. Please do not waste your time or money at any of these branches. Legacy ER is next door and 100% the extra few bucks. Lesson learned!!

2nd time using this location, and had to change my rating down to 1 star. I highly encourage you…read moreto go to any other place, at least a different location. Staff was entirely different from my first experience. The doctor is great, and I had no complaints towards her. She was very sweet and helpful. However her front staff was not that case. The lady that handles the insurance claims, is also the nurse prior to seeing the doctor. She gives major attitude and backtalks. She asked me the location of my Walgreens pharmacy. I told her on Midway. She said "ok" as if she knew which one. Never asked the address to confirm. After it was too late bc the doctor had already electronically sent the prescription, I find out she had sent to a Walgreens that doesnt even have Midway in its intersection. It's off Preston and Frankford. Had I not double checked, I would've never known where she sent it. After hours of not being able to get my prescription at my pharmacy, sick in bed, im told then i can just come get the written prescription. Which I had asked for, prior to leaving. Poor front staff can truly ruin it for doctors. Staff prior, was totally different. Also, front lobby, dirty. Not a single water bottle in the fridge for patients, unlike prior visit. TVs in there but all off. If it were just the doctor, id give higher

Staff was short to disrespectful to war veterans, staff tried to force people to play phone tag or…read moreuse secured messaging when the IT department doesn't support main stream computers like Mac OS. The doctor office expected me to find my specialist doctors and do all the grunt work when it is their job to be medical professionals. If your toxic attitude prevents are or harms patients it's a hypo-critic oath violation. All Veteran's should avoid this entire clinic . What can they do better well don't be toxic and lazy and follow your oath to cause no harm to patients!

Firstly, I want to thank every nurse and the providing doctor that assisted in my care today!!!…read moreI highly recommend this particular facility to anyone in need of care. Words cannot express how well my ER visit went today. Thank you all so much! I was at this location this afternoon for a work related injury. I cannot remember the name of the ER in-take nurse but she was so helpful, kind, empathetic, and knowledgeable. She did a fantastic job of getting me checked in and seen right away. Then I met Dr. Erin MacDonald Owens, she was friendly, caring, and listened to my concerns. She acted accordingly and facilitated my needs with Radiographs, oral medications given in hospital and prescriptions sent to my most convenient pharmacy. I then met the sweetest nurse, I apologize that I forgot her name! She helped me with all paperwork and assisted me in finding the correct information on my paperwork that I arrived with from my place of business. She was the best; so nice, very caring and stayed with me until I fully understood everything going on. She did not leave me until I had all questions answered. Thank you, to an amazing female nurse that comforted an anxious patient. Then I met Paul, he came in and performed radiographs of my Left elbow/forearm. He had the greatest personality, he even allowed me to joke about my veterinary career field. He was so gentle, funny, and put my mind at ease so I could continue with Dr. Owens's orders. After some time I met Brooke, whom fitted me with a sling to help comfort my injured arm. She made me laugh and is clearly very experienced in her field of medicine. I want to say thank you to the amazing team of nurses and Dr. You all greatly contributed to easing my mind and understand today's course of action.

It's never "fun" to be asked by your physician to get an x-ray, as it alludes to a possible medical…read moreproblem. But the staff here makes you feel calm and comfortable. Quality expertise by all. Kudos to the entire staff here.

I went to Envision Imaging of McKinney for a MRI-guided arthrogram. Dr. Lon Hoang performed the…read moreprocedure. He was calm, articulate, patient, empathetic to my high state of nervousness, and took time to explain the process to me in detail. He even offered to play music, so I asked to listen to his playlist - and it put me at ease. He slowly numbed the injection site until he could proceed with me being comfortable. I felt a slight pressure - nothing else - no pain at all, it was remarkable. Everyone told me it would be excruciatingly painful. It is my experience on 10/21/2025 with Dr. Hoang that he is the physician to request any such procedure. My deepest and most sincere thanks, Dr. Hoang. You are blessed with this gift of care and expertise. Respectfully L-A. P.

We took my husband here. They were very nice. The nurse said he would probably be transferred to…read morea hospital. So, we took him to an ER in Plano, Texas Health. Unfortunately, the nurse or aide tipped his 02 reader off his finger and caused a bad injury to his finger. It was very painful and the bandage was bloody by the time he got home. It was very painful and throbbing. We ended up back at this Urgent care facility where the doctor took excellent care of his finger and it was finally bandaged correctly. Kudos to this place!!! I don't recommend going to the ER at Texas Health Presbyterian in Plano and will file a report.

From the owner: Emergency care (24/7) and urgent care (7 a.m. - 9 p.m. daily), all under one roof. Legacy ER &…read moreUrgent Care - Prosper is the place to go when you're not sure where to go -- from fevers to fractures and allergies to chest pains -- we have you covered. Every patient is seen by emergency medicine staff at every visit. We will always be upfront about the billing and you'll only be charged for the level of care you need. Our combined emergency room and urgent care is fully equipped with on-site labs, X-ray, ultrasound and CT, so you can feel better, faster.

I wrote this review 5 years ago: I have had MRIs at…read moredifferent facilities before. By far this was the best experience!! Ken offered earphones with my choice of music AND would give me a heads-up as to when each different noise was coming. Jessica is very efficient, was patient with me and didn't make me feel dumbwhen missed finishing filling out a form. Would definitely recommend them!!! I still need recommend this place to colleagues and friends.

If you are deathly claustrophobic like me this is the place to go and ask for Pam M. Insurance…read morewould not approve an open MRI and my doctor had to jump through hoops to try and get me approved but they still denied the open MRI.....Pam said she is claustrophobic and understood my concerns and fears. She let me go in and out of the machine to give a "test" run to make sure I could do the tests... she also let my son (23 yrs old) hold my hand and showed him where the emergency escape button was so if I started to panic that he could get me out faster. My doctor prescribed me 3 Xanax to help calm me but those didn't help much..until after the procedure then I fell asleep while he went to get the car...

I went to the Care Now on University in Prosper 12/4, with a horrible cough and had lost my voice…read more They were nice, but doctor gave me the wrong type of medication. They said my chest was highly congested with ton of mucus and prescribed me 2 medications. They didn't work and cough continued to increase and I started having sounds gurgling from my chest...so I called back the next day... sent in a new prescription... didn't work and gurgling and heavy/painful coughing continued and I lost my voice more. 3 days later I Went on Ask A Doc through my insurance.. the doctor said that they gave me prescriptions that had Dextromethorphan and that doesn't help clear out my lungs, but instead hold it in and mask the cough a bit. The AAN doctor prescribed me 2 new medications WITHOUT Dextromethorphan, and almost immediately my coughs were more productive and I felt so much better. I think that if they had given me medication that helped my coughs be more productive instead of masking it, I would have been feeling better several days ago!

Nothing urgent about this place. Checked in online and were sent a text that they were ready for us…read morenow. Waited an hour in the waiting room and then another hour in the exam room to be seen. Definitely would not recommend this place if you have any type of time constraints.

I've been going to Touchstone for quite a few years now, and very honestly, won't go anywhere else…read more Everyone is extremely personable, and seem to be very caring individuals. The quality of this center is top notch, it's also very clean and neat. Thankful my Dr sent me here.

I had received an x-ray at this location in on 6/27/2026 still know information on broken foot…read more How long does a person need to wait to receive care because your office is inadequately staffed ? front desk is not helpful when I called for an update 3 days later.

Never had better service from a place I haven't even used yet lol. I've visited Allen & Plano -…read morenot yet Frisco - but Hailey & the ladies here at Frisco seriously have coordinated several things for me. Even when my incompetent doc office isn't planning properly around insurance expiration limitations. They have been so helpful & proactive this week. My PCP used to send patients here so I was familiar with them but NOT as a patient so it's hard to be on the receiving side!!! I'm thankful for the frisco staff.

Great service! The girls at the front desk and the tech's were very friendly! I didn't have my MRI…read morereport when I went to the orthopedic office, but they were kind enough to send it to me when I was there at the doctor's office so I could show it to the doctor, what great service! Thank you North Star!

Keeping my review very simple the team was very courteous and professional. Additionally the…read moreoverall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

Do Not bring Children here- Poor Communication, Rushed, Absolutely no explanation of the process…read moreprior to arrival so people can make an informed decision. Felt like money mattered more to them than care for humans. VERY small room, very claustrophobic, caused machine noise to be amplified so earplugs not helpful, they are very cheap & small earplugs anyway- if you dare choose this place bring your own ear plugs, be ready for anything because they don't tell u anything. Can't be in view of room w your child either- super disturbing. Children's has the parent in a viewing window area...wish they would have told us ANYTHING Had 5 phone calls about money - not one mention of what to wear, what not to wear, what is going to happen, no explanation to child, made me stay at desk to pay while took my kid because the technician told me as she was tapping her watch - they had a schedule to keep - again - their schedule & money more important than your child or patient comfort here. Even when I asked for someone to go over what would be done, they rolled their eyes & gave me a forced explanation. We would have left if I had not already paid & I would not have paid if I knew it was a itty bitty room w old machine, no viewing area, no care for anxiety of the child, no care to explain, such incompetence of customer service it's sad. Just all around bad experience! Scottish rite or Children's has a sliding scale, & better facilities- go there instead.

The staff is AMAZING. Efficient, knowledgeable, kind and professional. During the lengthy MRI, I…read morewas asked what kind of music I would like to listen to. I requested Etta James and that made the entire process very enjoyable. I now have the CD in my hand and can take it to my surgeon. Thanks, Legent!