We stayed here for a long weekend. There are several restaurants and other hotels in this area so…read morerates were comparable. We were initially concerned when we pulled up and there were only 2 other cars in the parking lot. More guests did arrive after the dinner hour. Inside, Amir greeted us right away and checked us in. Although the hotel was mostly empty, he gave us a room right next to the elevator. Since it wasn't busy, we didn't ask to switch. Unpacking, we noticed some cleanliness issues that could be corrected with more attention to detail. Mirror was streaky from incomplete cleaning, blue toothpaste crust on a white shelf where clean towels are placed, crumbs/debris on the heater, glass shower door not clean, bed sheets that don't fit... ugh, not a good start. On our way downstairs we let Amir know about the cleanliness issues and he appreciated the feedback. We also asked him for 2 more bath towels as there were only 2 in the room and housekeeping service is every other day. He said he would send up 2 towels , but he never did. We thought we would get towels and maybe the room would get a quick cleaning, but nope. The bed was comfortable, the shower was hot, and no bugs. The sheets barely fit the bed - there were maybe 6 inches of top sheet hanging off either side of the bed - and the fitted sheet did not wrap around the bottom of the mattress, so I felt like I needed to stay still (so the sheet would not pop off in the middle of the night) and towards the middle of the bed to be under the covers. The elevator was noisy Sunday morning as more guests were in and out. We did not get up in time for the free breakfast so cannot comment on that. Our heater made a lot of noise on our final night, not sure why, but that disturbed our sleep since it was loud every 10-15 minutes, ugh. We did get housekeeping service on Sunday morning but none of the items I listed above were addressed - the mirror, the shelf, the door, the crumbs - all still there. The hotel could be great with attention to detail. As there are other choices in this area, we would probably not stay here again.

I stayed here for one night as a solo traveler. The computers at all Hampton properties were…read morereportedly down, but check in and check out still went fine. Plenty of parking with a lot in front and back at no charge. The front desk workers were friendly and offered complimentary water bottles if interested. The room was clean and functional. I booked a standard king bed room and it had neat little practical touches like square stools under the desk, a compact over the couch tray table, plus privacy and black out blinds. I checked the mattress as always, no bedbugs/other bugs noted. Outlets and usb charging outlets by the bedside table. Mini fridge (no freezer) and microwave always nice. Thermostat was easy to use. Bathroom had a glass step in shower with the nice plastic reducing refillable containers for everything. My only real complaint about the room was that the conditioner was almost empty when I got there. I could tell as there was air in the first pump so this shows they don't refill it as often as they should. Luckily everything else was well stocked and clean. Breakfast was free and also good: biscuits , sausage gravy, scrambled eggs, red skin potatoes/green peppers/onions, oatmeal with toppings, whole fruit, yogurts, personal cereals, and juice or milk. The seating area was large and clean with plenty of windows. They used paper plates, paper bowls, plastic cups, and plastic cutlery. Luckily there was at least a water refill station in the lobby and recycling bins by the ice machines to help reduce waste. Overall my stay was pretty good.

I would like to start this review by saying how shocked and utterly appalled I am. I have stayed in…read morea town place suite by Marriott before and the experience was completely different. My expectation when booking this room was that my experience would be exactly the same. If I was allowed to post more than 20 pictures, I would show you the absolute mess that this hotel was left in during check-in. Sadly, the positive is that the staff at this location is incredibly nice, friendly and accommodating. However, when I entered the room, there were stains on the door. There was dirty cutlery. There was a gigantic stain on my duvet on both mattresses I had to change the entire beds plural many more than two myself. Thankfully, the staff was incredibly friendly and brought me a change for my mattress. The doors to the cabinets keep popping back open. There are stains in the shower. There are stains throughout the room. I am severely disappointed in Marriott. I have to say the fitness center was incredibly clean. The pool looked incredibly clean, but the status of this room is utterly and excuse my language disgusting! The iron had a huge worn stain on it. There is countless crumbs of food in all of the cabinets, including the ones by the bed and in the kitchen area a lot of these things can be remediated by a simple room check by housekeeping staff. I am really ashamed at Marriott. If you decide to stay at this location, sadly I suggest bringing your own cleaning supplies. Luckily, I do this when traveling. I wish that I could attach more pictures unfortunately I'm only allowed 20 but please when staying at this location check your sheets prior to jumping in the bed. You may need to change them yourselves. I do not recommend this location.

After a long day of work I was exhausted and happy to check into the hotel. I was so happy to see…read morethat my room was super clean, modern and had a very comfortable bed! All around a good stay! Would recommend!

This was my first time staying at a Homewood Suites property…read more I booked thru Hotwire this time and wanted to make sure there was a pool, a tub and free breakfast. I'll admit I didn't check out their website after I was planned and chose to just find out when I arrived. When I entered the room, I was pleasantly surprised. I really enjoyed the layout and the full refrigerator, microwave and range. The living room area was very cozy. I liked that there was a separate TV in that space, so I didn't have to watch TV only in the bedroom. The bed was comfy. The pillows...not so much. Since I was a solo traveler, I was able to use all four and get the fullness I am accustomed to. I enjoyed both the pool and the fitness center and liked that the fitness center was 24 hours. The staff were very nice and I enjoyed the breakfast offerings as well. The hashbrown potatoes and waffles were my favorites. The only thing I didn't like was that the thick curtains were designed not to close all the way. Only the sheer curtains closed all the way. I was on the first floor and definitely knew I had to remedy that. I went to the closet and used a pants hanger to grip both sides and keep them permanently closed when I wanted them closed. All in all, definitely a great relaxing weekend. Just the recharge I needed.

Just beyond the outskirts of Cleveland is this pleasant hotel on a quiet street. With a full…read morekitchen including a standard-sized fridge and large rooms, close to a handful of restaurants and President Garfield's birthplace and grave, this is a lovely accommodation at a reasonable price.

I rarely leave negative reviews as I usually give management a chance to resolve issues…read more Unfortunately, my experience with SpringHill Suites Cleveland Solon left me no choice. We were on a cross-country road trip and had booked this hotel as an overnight stop. Due to unexpected road construction, closures, detours, and severe weather, we called ahead to let them know we'd be arriving very late (after midnight). They made a note and told us they would have the room available later. As conditions worsened, it became clear we couldn't safely continue and would need to stay elsewhere for the night. We contacted the hotel again to ask if they could cancel our stay or provide credit for a different night, possibly on our return trip because we had booked a refundable rate, but obviously was well into the night. They told us to stop in the next day along our journey and they will "see what they can do." When we arrived the next day, the front desk clerk Vicky was rude and dismissive. She informed us they would not adjust the reservation and said the only option was to "use the room for an hour" because they had extended a "courtesy late checkout." When we picked up the key and went to the room, it didn't even work. There was no apology, just another key handed to us along with a reminder that our remaining time was now 45 minutes after losing 15 minutes from the incorrectly programmed key. I asked to speak with a manager, but none were on site. Vicky claimed that the manager, Sonya, supported how the situation was handled. The lack of empathy and unwillingness to work with us, especially under circumstances beyond our control, was extremely disappointing.

The HVAC in my room would not turn on when I arrived. The maintenance man tried to tell me 'some…read morepeople like it warm' and I 'don't know how to use it." The bathroom floor was so sticky I had to put towels down. Bathroom sink clogged. Showerhead broken. No hot water at 630 AM. Unfortunately this quality is becoming the standard of Marriott properties.

Housekeeping never even showed up to bring a towel or empty the trash for a 5 day stay. Only one…read moreworking elevator so there were lines to get up to rooms. Bed was lumpy and I felt like I was sinking into it. I'm a small person but the towels were tiny - barely enough to wrap around my head after washing my hair. Front desk staff was was very friendly and it's located in a nice area but I probably wouldn't stay here again.

This is the second hotel in this chain that I have stayed at. They both are quite new, this one I'm…read moretold is a year old. The accommodations and surroundings are lovely. The complimentary breakfasts and dinners are ample. They also provide sodas at this location until 9:00 pm and coffee and tea all day, a very nice touch. I have a huge complaint though, I could not adjust the air conditioning in my room--both the downtown and this location I could not make the room warmer. It was freezing. I turned the AC off and it took four days to warm up. Even the hallways are incredibly cold. I'm not the only one who noticed this. (I tried to get assistance from the front desk to no avail.) I opted for no housekeeping (to conserve) except for towels. My towels never dry in a hotel room so I need fresh ones every day. I did not get my towels one night, but was able to some from the front desk. Also, the water pressure in the sink is pretty poor. Like many hotels these days, they provide rain showerheads. I don't like them because it's very hard to get all the shampoo out of my hair; also because the water pressure is not strong rain showerheads make it worse. I also have a pet peeve with all hotels, your Kleenex and toilet paper are just dreadful. I don't understand it. You might as well not provide the Kleenex. The HVAC system issue is bad enough that it may prevent me from going back to this chain.

Pretty good hotel for the area! It was around $120 per night…read more It's about 30 minutes from the Cleveland airport. Large parking lot with plenty of space. The location is conveniently near a Starbucks and the freeway. They have amenities like a heated pool and gym but I didn't use them. I booked a couple nights around new years. It wasn't the quietest (I could hear cars/traffic noise). But it also wasn't a party hotel. Be sure to take the time to lower the black out curtains and adjust the thermostat screen for better sleep. The suites were very large and updated. There is a little wear and tear. I saw some scuff marks on the walls. But overall it's a clean hotel. Upon check in they give you bottled water. Breakfast starts at 6am and it's complimentary. But if you have to head out earlier they have a couple brown bags breakfast to go! Inside was a bottle of water, a bagel, and an apple. Check in and out was very quick and friendly. Thank you Chance and Susan. This will probably be my go to hotel for visiting this area.

I have stayed here 4x in recent years & I enjoy this hotel. My room has always been clean. I had a…read moreregular room this time a corner room with a couch, small table to eat at couch or do computer work at couch (but I also had a sweet last year that was very large). There is also a desk, microwave & fridge which is a bonus. The TV worked fine & had HBO (the guide button on the remote didn't work so it was kind of weird to have to find like four separate guides to determine what channel is to watch just by flicking the channel button up and down ). The bathroom was large with great counter space & a nice large shower (women will appreciate that it has a ledge for shaving legs). Bed was comfy with 4 pillows , room darkening blinds I loved . They have free typical breakfast with eggs, sausage, fruit, yogurt, etc & the breakfast area is large and has a TV in it . Coffee is available in the lobby all day (but there is also a Starbucks on the right side of the hotel now just steps from the side door, and you are also next to a McDonald's and a Dunkin). Staff is friendly. The only issues I've ever had here were with check in as a Hilton Honors member, check-in has not gone smoothly, and my digital key has never worked here. This time I was almost checked in as a different guest and luckily, I knew I already had a hold on my credit card and that got figured out quickly. There is also a pool & gym. Free large parking lot. The hotel is 4 floors & used stairs easily (2 elevators). my only room issue this time around was the deadbolt did not latch. I would not hesitate to stay here again.

Been here for several dinners, lunches and a wedding. The club is beautiful, and service is very…read moregood. Food is presented nicely, and the bar has a nice collection of wines and liquors, whatever the party wants. Hors d'oeuvres on the beautiful large patio is wonderful. I don't know anything about the overnight rooms, but you can ask for a tour of the upstairs. There is an outdoor pool. Parking can be valet. This is a nice venue for any occasion.

Beautiful Venue But Terrible food, over cooked Steak and Asparagus. Big Disappointment…read more Few of the staff looked disheveled,

The accommodations were very nice. Aurora has many wineries and also is close to other businesses…read moreand restaurants. I would like to remark again that the staff couldn't have been more helpful especially one young lady by the name of Dayton. We truly couldn't say enough about her. So friendly and helpful but also made you feel right at home. Always smiling and making sure were not in need of anything. My wife and I will miss her welcoming smile. I should also mention that there is conference center, indoor pool, and gym. Next time in town we would stay right here.

I overall liked the place but the pet fee is insane. It's like yes we take pets but no we don't…read morewant pets and try to discourage it with an exorbitant fee. Then they give you a dirty water bowl filled with water to carry to your room. Strange. The pool was nice. If you are traveling without pets it's probably ok. Skip it with a pet. PS. I don't mind pet fees but $80. Steep. Again probably so you WON'T bring one. Then they forgot to add the fee, added it and now i have two charges on my credit card. Hope it comes off

No complaints regarding my stay here. Check-in was easy, the hotel staff was friendly, facilities…read moreare clean and the lobby is really nice. Can't speak to breakfast at the hotel because I did not pay for that - and it's a good thing, because Cracker Barrel is literally almost next door (walking distance - maybe 2 minutes driving). I do recommend a stay at this hotel if you are in town.

This hotel has a solid lobby experience and the rooms are reasonably up-to-date and clean. However,…read morethe Wi-Fi speed is perhaps the worst I've experienced since my 2007 stay in a Red Roof Inn somewhere in Middle Tennessee. I could not imagine trying to use Wi-Fi here--it was largely the slowest EVER and I'm on my phone hotspot as the only workable alternative. Last but not least: the Dish Network television channels on the in-room television are among the worst I've seen in the past two years, just meh from top to bottom.