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    Cleveland's Fidelity Hotel

    3.2 (5 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    SpringHill Suites by Marriott Cleveland Independence - Monday, 12.29.25; SpringHill Suites by Marriott Cleveland Independence - 6060 Rockside Pl Independence, OH 44131

    SpringHill Suites by Marriott Cleveland Independence

    (42 reviews)

    $$

    Had an awesome stay here during my time visiting Cleveland. I love that the location is easy, right…read moreoff of the highway--roughly 10 mins from downtown Cleveland. When we arrived and checked in, front desk was very efficient and friendly making sure we had everything we needed. As well as housekeeping here, I used the Marriott app, requested extra towels and blankets and within 10 minutes, they had it delivered to us. I also had an issue regarding seeing a charge on two different credit cards, the front desk was able to explain to me regarding my checkin on the app and in person caused that to happen but would be taken off (which it did). I also had another issue regarding ice cream left over in my fridge (which tells me it was not looked at and cleaned). They quickly resolved my issue--housekeeping came down immediately, removed the ice cream and cleaned it. Very friendly and professional staff. The room was very clean. You can tell it has been renovated so the decor is very up-to-date and modern.

    During the days of 6-22-26 thru 6-24-26. No rooms were ready at check in time. I waited for 6 hours…read morefor a room only to be told no clean rooms were available. Got sent to a Hilton next door. Worst experience of all my Marriott stays. Usually they are accommodating, this was not my experience. They also lied telling me to put down my Marriot rewards number and they would put points and compliment a room. To this day it's still at zeros.

    Kimpton Schofield Hotel - Broken bed with delamination in the central slat, room 618

    Kimpton Schofield Hotel

    (148 reviews)

    $$$

    Gateway District

    I stayed here for two night during a conference. The front desk person on my check in night had…read moreamazing energy. She set the tone. She was super charismatic and welcoming. I was pleasantly surprised. The room was cute. It was decent size, but the vents were dusty and there was a hair in my bed. Management was apologetic, and they offered me 5k in points, but I did not receive them. The water for the complimentary tea was lukewarm both days. The decor in the lobby was nice, and there were games to play. The hotel is in a decent location. I was able to walk to restaurants and a grocery store.

    Don't stay at this hotel. The quality of the rooms and customer service as dictated by management,…read morespecifically upper management, is terrible. It is amount the worst examples of customer service at this category and in the City of Cleveland one can find. Stay at a different hotel. I requested a complete refund for the shorted to one night stay I had at the Kimpton Schofield. According to the front desk, who are trying their best, upper management declined to offer any refund let alone some amount of discount for their failures, I was forced to cut the stay short and cancel due to a knowingly broken bed, the staff at the hotel repeatedly changing their story as to being able to fix the bed or magically having a bed frame on site and available to replace it with, and with the hotel having nothing available in the same category and above without hours and hours of back and forth and pleading for them to do anything.

    Cleveland's Fidelity Hotel - hotels - Updated August 2026

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