Stayed here one night. Great hotel! Great neighborhood. Restaurants and shops literally right…read morenext door to the hotel. Free parking in the lot next to the hotel. Friendly staff, great Hyatt beds as usual. Would definitely stay here again if coming to Cleveland.

Nice new building at a large mall complex right off Crocker…read more This place is near the lake and situated at the edge of an outdoor mall full of restaurants and shops and even a grocery store nearby. Services like nails etc was also available. This hotel was new, clean and tidy and the desk staff was always available, attentive and helpful! There are some snacks and things for sale, like bottles of water for sale at the front desk.

Honestly, when I looked up hotels in Cleveland, I was surprised to see a Ritz-Carlton listed. I…read moremean, Cleveland isn't America's vacation destination, yet they have a Ritz-Carlton while Puerto Rico doesn't. Next, we arrived at the Tower City Center. I had no idea where it was located, and neither did the shop workers. Also, most of Tower City Center was either closed or vacant. I finally called using CapCall, but the connection kept dropping; after walking around, I found it was on the 3rd floor. It's secure, with room card access to the entrance and elevators, which is pretty standard for Ritz-Carlton and St Regis, and given Cleveland's huge homeless population in the downtown area, this is a necessity. Regarding the staff, they were very friendly and helpful.

I have stayed at this property several times, and it continues to fall short more often than it…read moredelivers. While it carries the Ritz-Carlton name, the overall experience does not consistently meet that standard. During my most recent stay, I again attempted to use mobile check-in. As with prior visits, it did not work, and I ultimately had to check in at the front desk. Staff attributed this to an "app glitch," which is the same explanation I have received multiple times. At this point, it appears to be a recurring issue rather than an isolated one. Check-in itself was slow, with multiple guests waiting, and the staff was not particularly welcoming or attentive. The layout does not help the situation. The fireplace is positioned near the check-in line, which may have been intended to enhance the atmosphere, but in practice it makes an already crowded and uncomfortable waiting area worse. After checking in, I asked for contact information for the front desk manager. No business cards were available, and staff could not provide direct contact details. One employee later identified themselves as a front desk manager and offered assistance, but given the experience up to that point, it did little to instill confidence. The room was acceptable but unremarkable. It was slightly better than what you might find at a lower-tier brand like a Fairfield Inn, but it did not reflect a luxury standard. The mattress had a noticeable dip in the middle, suggesting it is due for replacement. There are a couple of positives. The location is excellent, right in the center of downtown Cleveland with direct access to the Terminal Tower complex. In addition, the fitness center is genuinely top-notch and one of the stronger features of the property. That said, I have stayed at other Ritz-Carlton properties, and this one does not compare favorably. The pricing and brand set a high expectation, and this property does not consistently deliver an experience that justifies either.

The room is clean and spacious. The bedroom is a separate space with a TV and an adjoined bathroom…read more The bathroom is also spacious with a door that separates the vanity area from the shower and toilet. There is a living room with a full kitchen as well and plenty of storage space and plugs to connect your devices. I highly recommend this hotel.

Wanted to love this property. Building had charm & was convenient to where I needed to be…read more Lots of disappointments. 1 slow elevator for the whole property. First room we were given was a house keeping failure. The front desk apologized & quickly assigned us a new room. The 2nd room was nice. The property overall is older and needs some attention. Water dripping in hallway, peeling wallpaper, chipped paint....Etc.

We found the hotel to be comfortable with a friendly staff! Most importantly, the room was…read morecomfortable, spacious and quiet. As is always the case with SpringHill, the breakfast is horrible and with an hour left, everything was wiped out. I think you just have to plan on not eating at a SpringHill for breakfast and tempering your expectations on that front.

During the days of 6-22-26 thru 6-24-26. No rooms were ready at check in time. I waited for 6 hours…read morefor a room only to be told no clean rooms were available. Got sent to a Hilton next door. Worst experience of all my Marriott stays. Usually they are accommodating, this was not my experience. They also lied telling me to put down my Marriot rewards number and they would put points and compliment a room. To this day it's still at zeros.

Fidelity Hotel is a newish hotel in the heart of downtown Cleveland. It's located in the Baker…read moreBuilding. It's one of the most sophisticated lodging options in the city. In fact, it has Michelin Key (like Michelin Star for hotels). I'll write this review from the standpoint of dining guest and not hotel guest. AMBIANCE: The hotel combines exterior history and interior modern feel. The decor is like flipping the pages of an interior decor magazine - accent floral wallpaper and comfy velvet furniture. I was visiting the hotel for an event (Sounds of the Land) so my only visit was to the lobby and downstairs restaurant (Club Room). The lobby was extremely comfy and modern. I can absolutely see relaxing here or catching up on work. Although the lobby is very constrained in terms of space and gets loud. CLUB ROOM: I visited the Club Room, a restaurant by the lobby. I really enjoyed the drinks - bold, well crafted, and generously boozy. The food was less exciting, too salty and subpar. The Club Room hosts plenty of events - holiday dinners, opening sports days, and music. The space quickly gets packed. PARKING: Valet is available onsite. Plenty of parking garages are accessible in the area. I recommend dropping in for an event at the hotel and drinks. You can register on Eventbrite for select events. I highly recommend making a reservation at Club Room since the business gets very busy.

My husband and I recently planned a little staycation in downtown Cleveland (we live in the area)…read moreand the beautifully decorated interior of the Fidelity Hotel beckoned to us. Plus, they are a pet friendly hotel and don't charge anything extra to bring your furry friend! We booked a standard king room. We had an easy check-in experience where we signed a short waiver related to having our dog on site, and then headed up to our room on the fourth floor, which was beautifully furnished. The room is color drenched in a dark burgundy and features artful touches throughout, including an antique-looking vanity mirror and a mahogany hutch that contains robes, a safe, a refrigerator, and a mini-bar / coffee service. There were a few things I would tweak to make it a 5-star hotel in by book: first is eliminating the blinking green light on the fire alarm, which was bright enough and frequent enough to disrupt our sleep. Second is having a bedside table on both sides of the bed. Third would be offering ear plugs. We were not significantly disturbed by being downtown, but it is situated in a busy area of the city and this would be a nice touch for guests who are more sound sensitive. Overall, we had a fantastic time and would definitely stay here again. The on-site bar & restaurant is fantastic and the proximity to explore the rest of downtown is unmatched.

Was impressed with the hotel and history feel to it. The room had a neat vibe and had a cool…read moredesign. The bed was comfy. Only thing I don't like is there is no executive lounge. Maybe it's because I usually only book ones that have them. But the Henry autograph in Detroit has one. Why doesn't this one? I'd stay here again for sure if they had a lounge.

Not representative of a Marriott Autograph Collection... First time staying at The Hotel Cleveland…read moreand we were not impressed. We generally stay at The Marriott Key Tower or The Westin for easy access around town and close proximity to city amenities. We decided on trying The Hotel Cleveland because it had been newly renovated/updated and's close to Progressive Field. The hotel has a vintage feel to it and kind of reminded us of The Intercontinental from the John Wick movies (i.e. 40s architecture, dim lights, chandeliers, etc.). The front desk staff was friendly/accommodating. As for the room, it was just alright... Decent size, but very dim and not enough lighting. The biggest drawback of the room was it had an indoor view (of other rooms) and the view looked like a Soviet-era courtyard attached to apartment projects... Needless to say, it was a less than appealing view. Add in that our room was not serviced for the 3 nights we stayed (and not by choice), we didn't love this hotel. One final pov is the location... The hotel is centrally located to everything; 10-min walk to Progressive Field and First Energy Stadium. The problem is the hotel is right across the street from Public Square and the amount of sketchiness and loitering rivals downtown Portland. While we didn't have any issues (luckily), the riff raff was out in full effect especially at night... We saw everything from crackheads tweaking out on the street to multiple drug buys to random people passed out in the middle of the sidewalk (not exactly appealing and frankly looks bad on the City of Cleveland). While I understand the hotel can't necessarily do anything about the problems in Public Square, it's important to be aware and know your surroundings when staying at Hotel Cleveland.

Always love staying at Candlewood suites. This location fairly new. It is in a great location in…read moreOhio. 8 minutes from Quicken loans (downtown Cleveland) and nearly every other surrounding of Cleveland is with 18 minutes either direction. Plus, Top golf is actually right across the street from here. The facility staff is friendly. The actual facility itself is very clean. The rooms are nice size. Normally go for the king suite. Home away from home. Bed is very comfortable as well as the pillows. TV has several channel options including HBOs channels. Surprisingly the water power in the shower was very very good. I hate to go hotel and the shower head drips water! We all love the little bottles of shampoo, lotion etc .BUT here they have a nice installed setup with all the needs, shampoo, conditioner, lotion, hand soap, body wash etc, and personally I enjoy that more.

When not in an airBNB, opt to stay with Candlewood Suites. They have ful kitchens, and provide…read moreplates, cups, silverware and cookware. So if you want to cook you can. Great location, easy access to all of Cleveland. They also provide laundry room, pantry, gym, pool. Lobby is always very clean. Rooms are updated and modern. Comfy beds. Free parking.

PROS: friendly staff, good amount of parking, historic atmosphere, free breakfast, nice rooms, good…read morerates, nice location CONS: you have to pay for parking and no gym or pool OVERALL: I'm confident you would absolutely love it here! Sure there's no pool or gym but it's historic and presentable

What a beautiful historic hotel right on Case Western Reserve's campus. Everyone raved about their…read morebreakfast. The building is well preserved, very classy both inside and outside, with a nice garden area (with string lights) that wasn't open (yet?). Alright room (could probably use some upkeep and update). Good bed. However, we were unlucky to face a street with early morning trash trucks and (even worse) road work starting at 6 am! On the day of checking out, we just needed a little bit more time. We asked for a 12 pm check out but they simply would not accommodate any request. it's not busy at all. Oh well.