Very friendly staff. Lots of great choices. We like the displays too. No pushy sales people, which…read moreis always nice when you're just trying to figure out what you want.

It's interesting to see the previous review by Jessie complaining about Emser shutting their doors…read moreearly. I too was treated badly when showing up just minutes before their closing time. Details? Well, I arrived at 12:55pm on Saturday, when they claim that their hours of operation were until 1pm. Now, I'm not sure how you interpret a 1pm close. For most retail establishments, I think it means you can walk in up until 1pm, with more time to do your shopping. However, the sales manager had other ideas. I was told they were closing down at 1pm, and I had to leave. Yes, that's right, the manager told me to get out. I tried to negotiate my expulsion because there was a strong recommendation by my contractor to buy from them. I thought it would be okay to accommodate the store manager and just get things done in like, 1 minutes. So I pulled out samples I had brought with me (my choices were already made for the most part, and I was looking for cheaper/nicer alternatives) and said, "This won't take any time if you can just tell me if you have anything to match these here sample. See?" The manager looked down at the sample tiles, frowned, then looked up at me and said, "Sorry, nothing really like that here." I looked at my wife to see if she wanted to press further, but she was heading for the door. Not saying anything that would make my native New York accent overly apparent, I picked up my tile samples and left. However, there's more. The final insult took place when their locked exit door would not open. The same friendly manager (so called) looked very annoyed as she leaned heavy into the bolt and forced the door open. In my defense, that door was not user friendly. Now maybe I should have known better than show up 5 minutes before closing. And maybe I should have been better acquainted with the door lock used at Emser. However, I really don't think either was the problem. To get some closure, I spoke with my general contractor the next day using my New York accent to communicate my unhappiness (man did that feel great!). He called the regional sales rep who, that same day, did leave an apologetic voicemail on my cell. I didn't call back, though. It wasn't worth the effort. I guess there are tons of people who buy Emser tile and are quite happy with them. However, I can only assume they come early in the morning and wait politely for the doors to open. All good, but I will not be one of those people.

We had windows and French doors installed 6 years ago with Arizona Window and Door Store. The…read moreFrench door needed a lock repair. Laurie and Megan in the office got right on it and Korey came out to repair the lock once the part arrived. Korey was thorough and completed the local replacement quickly. I appreciated Korey's professionalism and kindness. This company continues to com through as they advertise. Thank you!

Purchased four total windows for this project. The first crew installed three, leaving replacement…read moreof glass block to a second crew. This required reframing for a different sized window. The framing was sloppy, out of plumb, and required a ton of rework to finish the work on the interior. The attitude from the second crew was poor. However, the first crew did marvelous work and cleaned up after themselves. So, it really depends on who is sent out. Hit or miss.

Best, most beautiful selection of tiles around. The absolute friendliest, helpful staff. Always so…read morepatient. Great price selections as well!!!

My contractor suggested I contact Arizona Tile for materials for my bathroom remodel. Sarah, who…read morehas been in the business about 30 years, waited on me and showed me products that made it easy for me to decide. They have a sufficient inventory of tile as well as slabs of stone, and their store is immaculate with a handsome display.

I have had a terrible experience with this company. It is the same as similar comments where I paid…read morefor flooring (over 1 year ago) and it has not been delivered and the Company will not refund my money. The story is exactly the same as the story ran by ABC 15 News. I have filed criminal complaints with the Scottsdale Police Department and the Arizona Attorney General. Yelp - do not remove this post. I can, and will, provide copy of ACH payments, contract, and various voice/text messages to document.

What started out as helpful and positive turned into fraud. Jennifer and Sam Alvarez are the…read moreowners. Ordered flooring in late May, made two payments or 70% of total only to get no proof of flooring product. They demanded full payment b4 delivery sitting in San Bernardino warehouse without any evidence of flooring. Lies, delays, disrespectful, rude. Lawyers and police now involved. Avoid them like the plague.

Come in and ask for Manny!!! He knows everything in the store. He took his time. Listen to my wants…read moreand found options I love! Great product but excellent service!

Beautiful showroom and the staff is super helpful! I went last Saturday to shop for some bathroom…read moretile and I had very nice experience. Helpful and friendly staff who tried their best to assist me. Options are a little limited compared to online stores, but the tile is high-quality and reasonably priced for European made products. Likely will be getting some tile from them.