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    Solstice Strategy Partners

    1.0 (1 review)
    Open 8:00 am - 4:00 pm

    Services - Solstice Strategy Partners

    Life coach

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    7 years ago

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    West Meadow Counseling

    West Meadow Counseling

    (2 reviews)

    A real help during my difficult times. She gives me the needed boost. Not easy to work with my…read moreschedule but that's because she is busy.

    My daughter has been seeing Andrea at West Meadow Counseling in Ellington for several months. In…read morethat time frame they got a new receptionist. We had appointments on Thursday's at 12:00. The first time there was a "mix-up" we showed up, waited at the window while the receptionist was on the phone. She didn't look up or acknowledge us. We sat down to wait. After about 15 minutes she was off the phone so I got up to pay and see what was happening & was told "oh you don't have an appointment"??? No apology for keeping us waiting and no offer to reschedule. We verified the following week's appointment and left. We were advised she was new & they were working it out. This happened again the following month. Apparently they didn't now who's responsibility it was to put the appointments in. Showed up last week with a real need and was told Andrea was at a 2 day conference. No apology. Receptionist was extremely rude. I asked to leave a message and was told to call. I left a message with a request for a call to explain what we considered an urgent situation. No call was made. When we went to our appointment today Andrea advised us it wasn't her job to be our crutch or my daughters advocate. I was perfectly capable on my own and that wasn't her role. Took twenty minutes of appointment time saying she didn't understand the contention between us & the receptionist who had been rude to us each time our appointment wasn't scheduled properly. Clearly, although we were not the only clients who had complained, it was up to us to "be nice." When my daughter said it wasn't our job to be nice to the receptionist who had not scheduled our appointment properly for THE THIRD TIME!!! We were told that we didn't need to go there, it was our choice. Seriously?? That's how they treat patients in need? If you want a therapist who is genuinely concerned about your child & their well being, this is not the place to go.

    Solstice Strategy Partners - lifecoach - Updated June 2026

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