I saw Dr. Matheson today for knee pain ( arthritis in my knees). I quite liked her, she smiled,…read moredid an examination and explained everything as she went. she chose a medication that was expensive but seemed to do the trick for me. how long it will last I don't know and am not sure I could afford too many treatments. she was very pleasant and has made a phone appointment with me for six weeks. I am very happy I got in to see her. my knees feel better. she did not recommend surgery at this time. apparently you cannot book in the future when you are doing pretty well today . thank you Dr. Mathis for giving me so much of your time today I felt good about seeing you . Fran Cooperman-Pfaff

I have now had two separate injuries that I ended up at rebalance for. The time it was for my…read moreshoulder, I waited almost to years to see Dr Zorzor to get surgery on it. Then finally I get to see him, he walks in the room says hes not going to do surgery on it, I say so you are telling me I won't be able to work? Im right handed and my shoulder was keeping me from being able to do much. He said i didn't say that and left the room. ( I did get surgery but needed to go to the mainland) Then recently I saw Dr DuPreez who put a bunch of incorrect information on his report, stating I said the opposite of what i told him. I've repeatedly ask for it to be corrected but have been ignored

I saw Dr Paul Winston, Physiatrist, at Shelbourne Physiotherapy for a consultation about my nervous…read moresystem. I was interviewed by a medical student who discussed my history with Dr Winston. Dr Winston proceeded to inject my trigeminal nerve with a freezing agent without discussing it with me other than a cursory few comments. He had the syringe ready before he even saw me based on his student's interpretation of my history. This was not informed consent, which I didn't have. In 1980, the Supreme Court of Canada ruled, in the landmark case of Reibl v. Hughes, that patients should be told what the doctor intends to do, as well as what the significant material risks are, and anything else that a reasonable person in that patient's condition would want to be told. I suffered extreme pain and permanent damage to my nerve and temporal mandibular joint. Beware of Dr Winston and Shelbourne Physiotherapy for their association with a doctor who doesn't believe in informed consent. This was the worst medical trauma I've ever experienced.

I've been seeing T'airah for massage for several months now - she is so sweet and talented!! Highly…read morerecommend.

I tried Synergy because my regular RMT was unavailable and I had back pain that needed treatment…read more Sorry, but I won't be back. The Quadra St location is tired looking both inside and outside. The Reception staff were not particularly pleasant or welcoming and I received 8 email notifications of my appt with intake forms over 3 days! How annoying!! The massage was ok; no relaxing music or other touches to make it more pleasant. It felt very clinical to me and lacked in aesthetic appeal.

MJ is an amazing ND! They also have a team of outstanding ND's, physiotherapists, massage…read moretherapists, chiropractors and more. The front desk staff are very lovely and polite. Worth checking out.

Have been going to Michael for over 20 years. Wonderful, gifted therapist. A really great guy who…read morereally knows his stuff. If he can help you, he will but if he can't he will be straight and tell you so. He does NOT overtreat. He will give you exercises to do once he has completed his treatment. This man has a very good sense of humour as well. Highly recommend. A couple of things. Payment is only by cheque or cash and he does not treat ICBC claimants.

Michael Phillips is excellent. I've seen about 6 - 8 physio's in Victoria and he is far and above…read morethe rest, for the same issues in 1/2 the time!! Highly recommend.

Lots of great treatments. Professional and this clinic has lots to offer…read more Luke is a great Physio

All I can say is, I was there for less than 30 minutes and Dr. Gustavson took care of a nasty…read morelingering pain in my middle back,...for good. Unbelievable. My father that owns Shimmer Jewelry, highly recommended him and the practice. I couldn't be more thrilled this pain is finally gone! Amazing staff, beautiful office, and Charlie was very cool to!! Thank you!!!

Poor customer service. I called to cancel and left a…read morevoicemail and then 2 minutes later and called me back saying I'll be charged 1/2 price due to not been able to replace my spot and short notice. So I said "I'll try to come because I do not want to be charged for nothing". I show up and waited for 12 minutes and notified by front desk that they recieved my voicemail last night cancelling my appointment. This only means voicemails are pointless while in fact they've called me 2 mins later last night. Voicemail should have been deleted. So in short they've cancelled me, so shall we apply cancellation fee as well as a client? I get it when a short notice cancellation fee will be applied. But their communication shows how they recieved voicemails should have been reviewed and deleted so others will not be getting informations that was already dealth with. Getting ready and showing up early expecting to have your appointment ready as well. There's no excuse of that effort showing up to your appointment but a disappointment! I suggest a clearer transfer of communication be more observable than being more concern on short notice cancellation policy.

I was able to get in the same day as enquiring and get assessed and treated with three treatments…read morethat week. Feeling much better and getting a lot of relief from sciatic pain that I was on the third week of no relief. Very grateful, thank you.

Physiotherapist Rachel Rubin-Sarganis has on two occasions surprised me by asking me to allow a…read moretrainee into my private sessions, with no advance notice. They were both standing in front of the door of the treatment room, and to say "no" would be very awkward. I was not informed this was a training facility, and not asked in advance if I would consent to his presence in my treatment. The first time (May 2nd/2025) I allowed it, but the second time (May 15th/2025), I said no. I was put in a physical position to have to say it to both of them in the moment. I allowed it the first time because I desperately needed pain relief, was surprised, and was afraid refusing the trainee would negatively impact my session. My pain escalated just from the stress of the interaction. On the second occasion (May 15th) When Ms. RS and I got in the room, I said that I would have liked to have been informed and asked in advance. I have been in trainee sessions with other practitioners, but was always part of an informed consent process. I also reminded her that I am in regular physiotherapy as a survivor of a vicious assault. This has left me permanently disabled, and in severe chronic pain. I expect her to be trauma informed sufficiently to understand not to spring surprises on clients. And to understand the effect this might have on a survivor. I have a spinal crush injury, nearly died from this experience, and my life has been severely impacted in every aspect. I even need a task trained service animal. First, she sat across from me and apologized. I started to accept her apology, then she interrupted me to falsely claim that in the first instance, she had taken me aside in advance to ask for consent. I told her that I was about to accept her apology. But now that she had rescinded it to lie and gaslight me, I didn't want the session. She kept touching me, and I told her to stop. I was shaking, and told her so. I stood up, and said I was leaving. She could have easily just let me get past. Instead, she stood up, planted herself in front of me, and kept backing up to block me from getting to the door. She again put her hands up, trying to touch my arms and shoulder. I had to tell her, "Stop blocking me," before she'd move. She again lied, saying she wasn't blocking me, while she was in the act of doing so. We had been on the long end of the room, and she backed up to block me four steps to the door on the other end. Her trainee was right on the other side of the door, and likely heard our interaction. I was further humiliated and hurt. I requested and received a refund. I was still shaking. To have what seemed like a gentle and caring healthcare practitioner turn into an abuser, was shocking. It was humiliating and very distressing. I then cancelled future appointments with her and with the counsellor with whom I had an appointment. Ironically, my counselling was to be about being violated by authority figures. I cannot trust this clinic for their services. I had difficulty driving home, and nearly got into an accident. It is now 2 1/2 hours later, and I'm still shaking and unable to eat. I need regular physical therapy, but it will be a while before I feel safe to book as session anywhere. I'll have to start my research over, then repeat the painful, stressful and expensive initial assessment elsewhere. I have filed a complaint with Ms. Rubin-Sarganis' professional association. She doesn't even have the regular courtesy most people exhibit when asking if they can bring an extra person for dinner, let alone to a private healthcare session.

I've seen a lot of physiotherapists and Lauren has been by far the best. She has helped me recover…read moreincredibly well from my elbow tendinitis in the last few months. The office staff has also been friendly and helpful.

It took a few tries to find a massage therapist at this practice that could provide the deep tissue…read morepressure I need, but I did eventually and have been happy with the services received since from that specific therapist. However one thing you should know if planning to come here, is that they regularly increase their rates - going from $110 to $118 to $125 per hour for massage services in less than the 18 months I've been coming here. Now keep in mind, I understand inflation, increased costs, etc... So its not the price increases I have as much issue with (although the frequency seems extreme especially given the fact my insurance coverage hasn't increased in that time)... My main issue is the fact that they increase their prices with ZERO communication being sent out. So one month the price is one thing and then you come in for another scheduled appointment and suddenly they start charging you a higher rate without a word of mention. It wasn't until after I tapped my card for payment that I noticed the increase. In what world is it not standard practice to inform customers - especially if they have services booked - that the prices are increasing? A simple email would solve this problem but instead they just assume all is well and leave it to the admins at the front desk who have to deal with explaining it after the fact? Lucky for this place I like my current massage therapist - because their ethical business administration practices are seriously lacking.

Splendid way to spend our first day in Victoria after traveling most of the day before. Very…read moreprofessional and oh so worth it!

I worked with Matt Lumsdaine, certified athletic therapist, for six months at Omni Rehab, and I…read morecould not have asked for better, more personalized care as I worked to restore functioning in my lower back. He constantly adjusted my exercises so that I was always challenging myself and regularly did a thorough check of my lower-back functioning to see what we needed to work on next. He is an easy-going, gentle person with a positive, caring personality. He is extremely knowledgeable about his field, and several times sent me links to articles and videos related to my issues. In the end, I reinjured my back bending over to play with my new puppy and had to go back to physiotherapy. Even then, Matt suggested a great physiotherapist, who I'm hoping can fix me up enough that I can return to my rehab program. I can't recommend him highly enough to anyone--of any age--who needs an informed, personalized rehab program. He is simply the best.

Such a cozy environment, people know their job! Yoga and acupuncture are given by professionals and…read morekind people! The place feels like home . Tea is a must!!!

I'm not a yoga girl, I went to Hemma for acupuncture so my review is solely for my acupuncture…read moreexperience. I saw Melissa de Haan for acupuncture and have since returned for more treatments. My experience was great! Melissa is kind, intuitive and helpful and she made my first attempt at acupuncture a great experience which has me coming back for more! The studio is very relaxing, comfortable and professional. The front end staff are friendly and helpful, there's always delicious tea there for your enjoyment too:) The location is not downtown which for me is nice as there is free and easy street parking. Oh, and they have an awesome payment option!!! It's a sliding scale between $20-$40 per treatment. You just tell them how much you'd like to pay, they have a sheet showing their suggestion based on your income. PS - I also get my hair cut next door and they're pretty fab too!!! :)