Took over 30 min to get 1 burger... And it wasn't even busy smh. Xhxldb xjdgjsndxhxhsjscd read more

1 star. I normally don't leave reviews, but this was one of the worst experiences we've had at a Sonic. We ordered 3 burgers and every single bun was so hard it felt stale and old. The burgers had no lettuce, no tomatoes, nothing on them. The fries were hard and tasted old too. My kids' Wacky Pack burger looked like it had been sitting there forever with an old dried-out patty. On top of the food being terrible, the customer service was rude from start to finish. We were told they "didn't have ice cream," yet the girl working the window was literally eating ice cream while telling us that. That just made the whole experience even more frustrating and unprofessional. Very disappointing experience, especially spending money to feed a family and getting poor quality food and bad attitudes in return. I would not recommend this location to anyone until they improve their food quality and customer service. read more

Slow ahh mfs and took forever and spit in the food and rude mfs I would seriously give -1 stars bc she is so rude

Their food was made sloppy for a person having to wait it should be fresh and made right. They were not too busy for food to come out that way. They could prepare food right now one wants to pay for something cold or made sloppy or under cooked then it's going to make my family sick. read more

Do not go to this Sonic. I have been here multiple times and consistently they will not bring out your food in a stall. You WILL have to go to the door and ask for your food and it will still take a while. This might be my only yelp review ever because i am that passionate about how poor the experience is here read more

if I could give zero stars I would. Sat in a stall for 30 minutes just for two drinks. Had to go through drive-through to get my order. Horrible freaking service I've ever had at a sonic. read more

Every worker including the manager was high. We were there on a slow Sunday afternoon May 17 at 3 pm. It was dead. The girl at the window took the order because she couldn't seem to get the headphones, that she wasn't wearing, to work. She just kept pushing her ear. Her lips and tongue were bright blue, which I assumed was from a drink but I'm not so sure now. She took our order, unsweetened tea (medium) small ice and a route 44 Coke Zero. She came back and asked again. 10 mins goes by. Then another young man comes over, asks the order. We tell him. Then the manager comes and asks. We finally get the drinks after 22 mins. They were wrong. I am diabetic. So we park and hubby walks in. We are late for our event at this point. He goes in and gets the drinks replaced. The Coke Zero is a Dr Pepper ... the unsweetened tea is finally unsweet.... I call back to tell them, they just keep ganging up. I make a post on their local 411 page. This is a consistent issue apparently. They stay to high to function all the time. People don't ask for money back because it's just to much to deal with. Apparently both Sonics in town are like this! They get one star because I can't leave a negative amount! read more

Second time coming here and still the same. We waited in the drive thru for over 30 min there were only 2 cars in front of us! The slowest sonic I have ever been to! read more

Every single time I go I have issues. They are ether out of food or their computer is not working or they get my order wrong. Worst sonic I've ever been too. read more

I would give it fewer stars but I can't everytime I think I'll give this place another chance they remind me why they should just close their doors 30 mins waiting then they forgot half my order !!! Do better or close your doors read more

Still waiting while writing this it's been 30+ minutes and all I ordered was two drinks. Would be fine but there's literally nobody here but me. read more

Ordered on app, but never got our order. Went in twice to follow up and was told they "forgot " so I cancelled the order

Stuffing fries into each other's mouths We waited in line for 30 minutes would not go to again read more

I ordered three drinks from there just now and they didnt tell anyone they only had the drive in opened they could have at least shut it down on the app!! Never going to that one again!!!!! read more

They messed my food and i found hair in my burger. when we first got there was no customer so it was fishy but then they had wait a couple minutes then we pull forward and the lady had attitude. once we got our food the bag smelled really bad. *DO NOT RECOMMEND* read more

Service and food were both horrible so at least they keep it consistent. If you're in the Carlsbad area I'd run as far away from this place and not look back. read more

We had a trailer so parked and walked to the front and pushed the button. After waiting 5 min we decided that one didn't work so we went to a parking spot and pushed the button. After waiting again we realized it didn't work. Then I noticed everyone in the drive thru. We walked back to the truck and decided to take the trailer through bc I really wanted that vanilla cream coke but guess what? The sign when we finally got to the order spot said "No Sodas" ummmm what?! So we spent about 15 min for nothing. If there aren't car hops or sodas I'd suggest a pretty big sign. Worst sonic everrrrr. read more

Need to get Carhops back! The drive-thru is super slow and you can't even order ahead. Nothing against the employees. They do the best they can, this is all management decisions. read more

I have never experienced such horrendous wait times in my life! Don't waste your time!! After 25 min I left my paid for meal, I couldn't take it anymore. By far the worst Sonic I've ever been too! read more

You can be guaranteed your order won't be correct. I ordered a SS cheeseburger. It's supposed to have double meat. I got single. You literally have to unwrap and check everything. read more

I don't understand how every time I go to this restaurant I end up with cold meat and cold fries. This spot is consistently busy! Everything should be hot. I use to work at a Sonic and I know exactly the standards a Sonic should up hold seeing as how your original restaurant got nailed for giving out raw meat. Get it together! read more

Irma I believe is her name. She's the ONLY good thing I've experienced at this establishment. A car boo with NO CAR HOPS, always a ridiculously long line wrapped to canal street and the last two times I've got my food, I've received burned tots. Needs drastic improvements or to be closed down. read more

So I come to Sonic daily and I can tell you no matter the time or day your waiting longer then 20 mins more times then not. All that is ever open is the drive thru which is backed up past the sonic building. They have an app to make it quicker for you but yet they still never have it up for customers to use. Over all the customer service at Sonic is terrible... read more

I went 2 days in a row and they closed early i know it's not that hard to make a damn drink.

Half the stalls are out of order and half of those out of order signs are missing. If you are lucky enough to be in a stall with a working panel the employees will ignore you It amazes me that places like this can stay in business. read more

We were staying the night in Carlsbad New Mexico. Got a craving for a sonic blast. Ordered 2 small sonic blasts which according to the sign said $3.59 each. Our bill came to $9.24 Which we questioned. The girl at the window when asked just shrugged and said sorry that's what it come out to. she handed us the receipt to look at which came to $4.29 each. We advised her what the menu said. She just shrugged and said I don't know what to tell you this is what it rings up as. She made it clear she could really care less and wasn't going to do anything to check it out. We left. It was a small amount of money but it became the principal and her really lousy attitude. read more

Came here on vacation - this was near our hotel. We were impressed with the service times and portions. Drive-in experience is something to definitely try out at least once. Carlsbad is not exactly a diner's paradise (the other nights we ended up at Chilis) but this Sonic is very close to hotels. read more

Long wait time 20+ minutes, food taste like a banquet microwaveable meal, bacon on my burger was as hard as a toothpick, I Literally thought but into a toothpick, read more

Horrible service do not go . I learned before and still for some reason think they will get better . Takes an hour for any order . No customer service skills .. placed order on app and employee just comes and puts paper on window saying need to go through drive thru after already sitting there for 20 minutes and placing order 30 minutes before online . Will ever get another dollar from me !! read more

Went through the super SLOW moving drive thru to get 1 meal and yet the food was still cold as if it was just setting back there waiting for someone to want it. The ladies whisper at the order menu making it impossible to hear them then they get mad if you raise your tone in order to increase vocal volume. The manager lady appears to be on meth you couldn't even tell what she was saying because of how fast she tries to spit her words out and her face looked.. Well it liked like meth. Never going to sonic again it's HORRIBLE. read more

This sonic is in disarray. Half of the stalls have signs telling you to use the drive-thru. The drive-thru had at least 10 cars waiting in line. The car hop could not tell us why the stalls were shut down. read more

Should be closed or at least have the franchise taken and given to a new owner. All I wanted was a hot dog and yet again, line around the building that never moves. It's typical to wait 15 minutes and never even get to order. read more

STAY AWAY!!! I wish I could give this piece of crap zero stars. This is by far the worst Sonic location I have ever been to. Hardly any of the ordering stations work, and if you are lucky enough to find a working one no one answers it to take your order. Whoever the owner is should be ashamed of themselves. Whoever is the manager needs to be fired. They are obviously to incompetent to run anything close to a functioning business. I can't even rate the food but if it's as good as everything else there it ain't worth a damn. read more

Ordered, then sat in the car for 20-30min. Finally went in to ask where our food was. When they finally acknowledged by presence the realized they misplaced my order. OK. Mistakes happen right. I went back to the car thinking they would rush out the remake. And waited another 15 minutes. Really? A sit down restaurant would be faster than this. When they finally brought out my order they had forgotten the sauce. In their defense. They did give us a token for a free drink. But honestly. Pretty poor. for what they put me thru they should have given me a refund. read more

Idk why I give this location the benefit of doubt... they disappoint every time. I ordered a route 44 drink on the Sonic app before I get there... it's taken them 20 minutes or more to bring me my drink. It's just a drink. Seriously, should've gone across town to the other location! read more

Stopped here a few times upon passing through for drinks and had a relatively good experience.

It was ok. Communications was an issue as the microphone thing was clear. I ordered a sundae and for $4.85 they could use ice cream and toppings. At least the person taking my money was friendly. read more

We are frequent patrons of Sonics and have been to many across the country. Can I give this one 1/2 star???? Stood out front on patio waiting for someone to answer 5+mins and no answer. Went inside and asked about ordering. Manager said they couldn't take any orders until they got the food out that was waiting. Was dying for lime slushes so decided to wait it out as we were on long road trip with few stops in between. Pulled into a stall and again 10 mins before answering. As we waited pulled up Yelp comments...... oops. 15 mins before our drinkscame out. Waitress was friendly but a bit clueless. My 85 year old mother stepped out of the car into a pile of vomit on her way to use the restroom. Positive note: bathroom was open unlike previous comment and it was clean. read more

I know there are a lot of bad reviews for this place but I have to give them 5 stars. I was having a hard time hearing them over the intercom order system and the young man (wish I would have gotten his name) actually came outside and took my order for me. I actually ordered a low carb option and made a special order and it was done perfectly! The wait was around 5 minutes (at 8 in the morning) and it was really good. read more

Oh my goodness this crew needs a lot of training! Everything we ordered was made wrong. Except the French toast sticks were correct. The triple chocolate only had 2 chocolates. The Heath bar vanilla blast was incorrect, good thing we liked Oreos in our vanilla. The chocolate shake was vanilla ice cream with a splash of chocolate syrup not spun very well. Glad I didn't order much more than dessert read more