Too many youngsters working these establishments that have poor mannerism. Must of had no father in their life upbringing and poorly raised. All I wanted was a straw or spoon to eat my Sonic milkshake. Had to wait 20 minutes to get one. Management needs to do a better job screening job seekers. read more

We wait in line for half an hour at minimum almost every time , and we just ordered a soda for it to be completely wrong ! Seems like they were also messing up and missing multiple orders as well. read more

I went today to order some food for me and my family I parked in stall 6 and as soon as I clicked the button I was attended by martin, I believe that was his name. He was very helpful and super nice! Although it did take 32 minutes to receive my food he was very forgiving about the wait but we understood because it was super busy. I would recommend this sonic! Best food and shakes in town. read more

Drive up to the stall and sat and waited and waited and waited they took my order and then we waited and waited and waited. My biggest mistake was not checking my order. We got halfway home and I realized They forgot our cheese hamburger. I called to let them know that they forgot it and asked them to please have it for me that I was on my way back. She told me that she was sorry but there were several other people ahead of me that have been waiting close to an hour and that she would help me when she was done with them. So I am sitting in this picture waiting and waiting and waiting for her to replace the cheeseburger they never gave me. She finally came and asked me what I needed and she did quickly get me my hamburger but no accommodations for their stupidity. But you know maybe it's just me maybe I need to lower my standards to go eat at sonic. read more

Sonic Drive-In - Waiting forever for my food. - Burgers Near Me - San Jacinto, California

Tired of giving them "second chances" I usually get the #3 combo SuperSONIC double cheese burger. I order on the app and put for it to have no onion. It comes with onion. Other times, I use the drive thru or the box and ask for no onion. They assure me that the #3 combo does not come with onion. I get the order and there is onion on it. Maybe only 10% of the time that I have gone, has my order been correct. Tonight, I decide to try the double crave cheese burger. It was pretty dead. Maybe 5 cars in the stalls and another 5 in the drive thru. I use the app, select no onion and add bacon. Took almost 45 minutes to get the food. They forgot my girlfriend's tots. Buy the time we get those, I've had it and just want to go home. Stupid me, giving them the benefit of the doubt, I get home and there is no bacon, the burger is missing a patty, and the patty that is on it looks as though it had be ripped into several pieces and put back together held only by the cheese. Definitely done giving them chances. read more

Omg the general manager gave my son a FREE ice cream And the food was so good We will be back in near future read more

I don't usually write bad reviews, and always try a place multiple times but man this place need more help. The workers are usually nice , but they are way under staffed . The drive thru line is insane , I have waited an hour before just for the lady to tell me their system is down . Please send someone outside to let us know instead of everyone waiting in line . Forget going during my lunch break Second is orders . Multiple multiple times they forget to give me my.order or wrong orders and when I let them know they tell me it will be another 30 min . I'm just going to try the one on hemet . read more

They told us they can take our order if we get to the order screen by 11pm. We made it to the order window by 10:55. They then proceeded to tell us we can't order then told us that they are out of all of their food products then proceeded to say the manager refused to allow them to take the order and when I asked for the managers name the stopped speaking. Customer service is genuinely horrid. read more

Sonic Drive-In - Their sign posted at the order window (10:55pm the photo was taken). - Burgers Near Me - San Jacinto, California

This is by far the worst sonic I've ever been to. I waited 30 minutes before someone even took my order. I'm a big fan of Sonic but I'll never ever be coming back to this location. read more

I have been here 3 times all visits after 8pm I don't ever get food at sonics since I'm not a fan but I love the shakes... this location has always told me that the shake machine is broken! 3 VISETS IN A ROW ALWAYS BROKEN, this is unreal bieng that this location is brand new with new machines, 80% of the people come here for shakes not the food and you can't get that right. read more

I ordered a foot long hot dog eith mustard, relish, and onions. Apparently the person who made the hot dog knows nothing about making hot dogs. They just soaked the hot dog with the tons of relish they was added to my hot dog. By the time I took my first bite, the bun was soggy. They also put on so many onions I had to scrape them off with a spoon. Have they ever heard of the phrase, "Less is more"? I ordered a small fry that contained many fries that were beyond crispy. This was my first visit to this brand new Sonic. read more

The most dirtiest place you can ever try. All the tables and the seats are sticky with their food and drinks. No body is cleaning at all read more

Sonic Drive-In - Burgers Near Me - San Jacinto, California

Pulled up at 12:33am, was told they don't make ice cream or food, only serving drinks. Shame on me for expecting more from San Jacinto Sonic. read more

Where do I begin? First of all I already know the drive thru line is always slower than molasses, and if find yourself with no line it doesn't make a bit of difference! We parked and walked in, no greeter no hello, hell we could've dropped our pants and taken a crap on the floor and nobody would have noticed. If it wasn't for the underage kid on his break I should've, we rang the bell over and over at the recommendation of the employee on break and no response. The blonde bimbo and her sidekick just kept yelling from the back that they would be out and never came out. We walked out, stood at the order station and waited for the order which never came, then we noticed the order disappeared from the screen so we went back in regrettably. No hello no we'll be right there, so we rang the bell over and over with no response again. Finally some excuse of an employee came out with our order and we took our order and left. The Mgt Team are worthless and would probably be a better fit working for an Organization like Goodwill. read more

Sonic Drive-In - Nobody around! - Burgers Near Me - San Jacinto, California

Is so slow People are rude Food comes cold!!! The ambiance is very sad Is so sad you go with all intention to get a nice meal, and you get a stomach pain read more

Friendly staff and quick service to your car and delicious meals and a wonderful drinks

Ok so here is the thing. Many times I have come here, all of which are usually great experiences, but today was shocking to see. The disrespect given by everyone waiting for an order was unreal. Door dashers pressing the button every 5 minutes to check on an order they haven't gotten yet. Getting angry and throwing fits. Childish. You aren't the only ones waiting. They are short staffed. Deal with it! Can't everyone have a little patience. Be kind. Chances are they aren't having a great night either if you're angry. Tonight I had an order inwhich I had forgotten my wallet. So (I think her name was madi) told me she would put my icecream in the freezer so it would still be good when I came back for it with my payment. It was nice and thick when I came backwards for my three ice creams. Madi helped me out and had great service given the rude customers that had gotten mad earlier. Good job guys keep your heads up!! read more

Was in drive thru for 50 minutes. Same at Hemet one. Sonic just lost a customer. They apparently don't care about my time or money.

Our experience is always great. Kaheel is always very sweet. Tonight we had the best experience with Erica, Halley and Kaheel. They are definitely a awesome group and I really appreciate them. It's very rare these days to get superior customer service. Hats off to these 3 awesome workers read more

Decided to give this restaurant a second chance and disappointment again. Literally waited 47 minutes for two drinks and mozzarella sticks. The staff are rude and have no customer service etiquette what so ever! Sonic needs to send out their corporate trainers to help this location out. read more

Jerry is a amazing manger helped me with my problem and got it solved thank you jerry

They Definitely need new managers! You can't blame staff if they're not trained right or don't have enough staff...wait time is Ridiculous, you might wanna pack a lunch cuz you will be waiting for a very long time... it sucks cuz I love sonic but it's would be better to drive to the sonic in Beaumont read more

This sonic is pathetic. No customer service skills! I mean the girl taking my order couldnt even answer simple yes or no questions. Inept is a good word to call her. I dont know if she was having a bad day or that was just her daily attitude. She was rushing me to finish my order. The gentleman that brought my order out though was very sweet and professional. read more

Service is super slow. Take your money somewhere else. High school kids don't care about working here. Almost made me and girl break up. SMH

I love sonic but I don't understand this location. My son loves it so I still come but man are they the slowest service place I've ever been too. I have to go inside or else I'll be waiting forever for my food. I've come 2 other times and waited and the food was cold and the shakes very melted from just sitting there. Obviously the food is being made fast but not brought out so there is a disconnect the management hasn't cared to fix since it's been like this since the opened. Very sad because we go to Texas and it's AMAZING but here it's horrible. read more

I was there on Wed the 25th of August around 730pm we pulled into a stall set there for 10 minutes. They finally responded i told them we wanted to order the new Banana cream shake. We told told they had no ice cream. So we lefted went to Wienerschnitzel down the street. Tonight on on August 26,2021 we pulled into a stall again and sat for about 10 to 15 minutes for someone to respond when did they informed us they weren't taking orders at the stalls to go thru the drive thru. I have to say almost every stall had a car sitting there. Waiting. Again we and other cars followed us out and went straight to Wienerschnitzel. NOT GOOD FOR UR BUSINESS. FOR ME I WILL NOT RETURN NOR WILL I BRING ANYONE ELSE OR EVEN REMEND UR PLACE TO ANYONE. read more

We ordered a double cheeseburger and oreo cookie shake. The bottom bun was hard as a rock. We took it off and ate the top bun with the meat. The shake was ok. Tooo much whip cream. First time trying Sonic and we will not back. read more

Service is super slow. Have given this place one to many tries and they fail every time. Now i am completely done with this location. Having to wait 35min to an hour for 2 shakes is just ridiculous. Never again. read more

First time I went to this Sonic the lines were short and took a while, gave it a second chance and second time was worse. Waited 35 minutes for one slushy and one iced coffee and only one car ahead of me. The grill wasn't working. This is a new business and their machines aren't functioning properly already? Only 2 people working, so sad. Sonics working their employees to death just to keep a business open. We will never be coming back. read more

If I could I would put a no star the service was horrible and the wait was forever and the waitress didn't even care. I get that they do not have enough workers but then they should only do drive through service and not the park options. I definitely won't be back read more

I don't know if there's a bunch of new employees or something but my experience with this location has been pretty shit to be honest. the ice cream machine seems to always be broken and when it does work, the blasts have this disgusting egg aftertaste. the sandwich bread was burnt everytime i ordered one, and the waiting times in the drive-thru when there's just a little bit of crowding seem to take almost an hour. I get that working fast food is hard as shit but this location is just dropping the ball in my opinion. read more

Sat in a stall for 30 minutes waiting for my order that I ordered through the mobile app. They told me that they were sending my food out then after another 15 minuets I pressed the button letting them know I'm still waiting, they told me I had to pick up through the drive thru. read more

I love this Sonic Drive in. The Manager and staff always does their best to accommodate to their guests, even when they are busy and every stall is full. They go out of their way to correct any errors even when they are errors that the customers made themselves in ordering the incorrect items. They are friendly and is the best Sonic Drive In, I have ever gone to. For my own personally story, .. I was running late to a doctors appointment and had my 6 year old son who needed some popcorn chicken to eat before the appointment. They store was closed but the Manager herself went out of her way to put some popcorn chicken in the frier and bring out the popcorn chicken herself, so my son could have something to eat and I was not late to my doctors appointments. Take about excellent customer service!!! If I could give them a 10 star instead of 5 star, I would. I think this Sonic deserve it. read more

So I decided to stop and try Sonic. Hadn't been there before and figured I'd give it a shot. I waited in the drive thru line literally behind 5 other cars and I was wondering what was taking so long. As I got to the order screen I noticed no one who had "ordered" was even in the line anymore. Apparently they had just moved on and left. Reason why? Well, their system was down and of course not one person with common sense working there could come out and let anyone know. I know the guy immediately in front of me was pissed as he pulled away from the non working order screen and he left. So my first time impression of Sonic was not good (couldn't even try their food) and as they say "you only have one time to make a first impression". They made that impression starkly clear to me. read more

We don't have a Sonic in our area so when we are near Sonic we always stop by. We've always have good service. The gentleman Int the drive thru was really nice and got our order right and gave us extra sauces to try. read more

I ordered a Large Sonic blast with oreo pieces and was very disappointment with my shake. To begin with, it wasn't even filled to the top, about an inch and a half below the top with whipping lid on. I complained about didn't say anything about it but once I got to the bottom, I realized that almost the whole bottom half of my shake is pure vanilla ice cream. So i really only got my toppings on my top half even though i'm paying for the whole large cup. Very unprofessional and will not be coming back again. Not to mention, it took around 30 minutes when we had just ordered my shake and a large slushie. read more

Sonic Drive-In - bottom half pure vanilla ice cream - Burgers Near Me - San Jacinto, California

Wow new store and can't even get my order right. Food was cold and stale! Workers lack customer service skills

I had been craving a hot fudge Sunday all day. Get to this sonic and have been waiting in the drive through foe thirty mins. We attempted the stalls first but the operator ont he speaker informed us the stalls were closed and drive through was I open. This is my second time here. Thought I'd I've them a second chance. First time..slushees were not flavorful, half colored and food was poorly presented. This time..30 min drive through wait time. I ordered a hot fudge sundae and a m&m shake. Waited another 15 mins after placing my order. Got to the the window where she repeated my order then said " I forgot to tell you, we don't have m&ms" this is the worst service ever. I waited over an hour for some icecream!!! read more

Sat there for over a half hour and no one took my order, so I left. The next car over said they waited 20 minutes just to place thir order and another 45 minutes to get it and it was wrong. Went to the Sanderson location, ordered within 5 minutes, got my food 5 minutes later. Apparently they don't know what they're doing in San Jacinto. Won't be back.... read more

Waste of time go somewhere else. Waited at the stall for 15 min to take my order for them to tell me that they were closed.