If I could give 0 stars, I would. This place is just so horribly subpar, maddening, and lacking in anything and everything.

We stopped in because it was located right next to the gas station and we needed a quick bite to eat. It has been awhile since I have been able to go to a Sonic. I ordered a Chicago hotdog, mozzarella sticks and a limeade. We sat on the patio since it was nice out which was kept rather clean. They brought out food out to us which was nice. It took a long time for the food to come out hence the lack of a star. The Chicago dog was better than some I have actual had in the windy city. The peppers hidden under the pickle had some kick! The mozzarella sticks where as great as I remember them and let me tell you that you get a lot of those tasty little things. The limeade was okay a bit more watery than slushie. I would stop in again if in the area. read more

See all

Service SUPER SLOW! First time here. Not impressed. She couldn't understand my order after repeating it numerous times.

waited the longest time about 45 to an hour just for a burger and pretzel plus drinks

I'm not a huge fan of sonic but the chick who was on drive thru around 9:30 was so nice !

When ordering they didn't notify us of the items they had gone until we already had the food without the items we ordered. When asked for refund they magically food the missing item. Food is not the best would come back again if they had better costumer service. read more

This was my first time and I was really looking forward to it. The drive through person was either new or just had absolutely no idea what they were doing. 1 star for service. Ate off their breakfast menu. Good. But nothing special. 3 star. So 2 star overall. read more

If I could rate this place -5 stars, I would. This place sucks my left nut. It's so slow, I could've went to China and back and they still wouldn't have my order ready. read more

Very poor service. We ordered shakes and they made the incorrect shake and tried to push it on us so they didn't have to make another one. We said we wanted what we ordered and they persisted that 'it's still a good shake' and seemed inconvenienced to remake it. Then when we got home we found out they had us pay for the wrong order and when we emailed we received an apology but nothing else could be done. We have had other similar bad experiences here and will not be returning after this past one. read more

Typically I love Sonic! However, I am pretty irritated that I just wasted 40 minutes of my day sitting in a parking lot. I just spent 25 minutes in a stall waiting for 2 drinks... pressed the button again to ask them if it would be more convenient for them if we ran through the drive thru (since they kept those customers moving through pretty fast). while the drive thru was almost empty, the employee said "uh yeah, we are a little busy but i guess we can bring it out there". so we proceeded to wait another 10 minutes and after not receiving our drinks went through the drive thru for a refund (because honestly kinda worried they would spit in our drinks at this point). I am very unhappy with this experience and the fact that we didn't even get an apology. If you're considering going to this location, THINK TWICE & CHOOSE SOMEWHERE ELSE! read more

The workers here aren't bright or very nice. They said they could not take cash and then card for payment. I wanted to get rid of bills, but was ultimately unable to. The workers are unhappy, so this led to poor service. Great food and shakes though. read more

Stopped in and ordered 4 ice cream shakes, all of them awful!! Myself my mom and my boys ages 13 and 11 who eat everything even threw them away. I emptied all of the ice creams and there was a white powdery substance in the bottoms of all. I immediately called to find out what it was when we ordered 'real ice cream' shakes. Summer who answered the phone informed me they were all made incorrectly. They were all made like custards- which we didn't order. Either way they didn't taste good. Waste of a drive:( if I could give a rating less of a rating I would;) read more

See all

Ordered 3 medium shakes with the app... after 30 minutes I reminded them that I was still waiting. It took 43 minutes for them to make and deliver 3 medium shakes. I asked my kids if it was worth the wait... they laughed and said NO WAY! This will be our last trip to the Sun Prairie location. read more

Cold food and poor service. Employees yelling in kitchen and one sleeping in lobby. Save your money and eat somewhere else.

Can't get drive up service during certain hours but they have the menu up and displayed at all times. Seems like an easy solution would be to have them off when unavailable. What do I know. Haven't had banana in stock for shakes several times even while located in the same lot as a grocery store. Again, I could suggest a solution, Sonic. Also, what do you mean you are "unable to make a large shake." I actually laughed at this response from the drive thru attendant (after we went there from the pull in stall)... should it be available as an option to sell then? Dude, we left. Keep it classy, Sonic. Probably why you shuttered in Middleton so quick. read more

I suggest if you're going to get food from there that you also get something delivered to you while you're in the line waiting for your food because it's going to be a while. Also good luck getting what you ordered. read more

Their service here usually stinks, at least a 15 minute wait every time I go there it seems, but tonight was a new one. There was a decent lineup at the Drive Thru. When it's my turn, I pull up and the guy says, 'I'll be right with you.' And I never heard him speak again. I waited through at least FIVE Bon Jovi songs, as I had a cd going in my car. I asked if he was still there multiple times, honked the horn and the people in a van behind me even asked an Asian girl what was going on when she came outside to deliver to one of the parked cars. She just shrugged and walked away. Saw at least five people get in line and then leave. This Sonic and it's lazy employees needs to go out of business in the worst way. Just awful service. read more

Went for a pretzel dog and I was highly disappointed, bun was stale & the bacon wasn't even cut up. I used to love sonic I'll probably never go back.... read more

Sonic Drive-In - Burgers Near Me - Sun Prairie, Wisconsin

I wish I could give this place zero stars. I returned to Sonic after my first review because I saw a bunch of people sitting in the outdoor seating area, and I thought, "Maybe they got their act together." I went through the drive-thru to get a large Cherry-Limeade--probably the best thing Sonic does. I didn't order anything else. That was all--one large Cherry-Limeade. The dude on the drive-thru mic asked me if I wanted to make a Route 44 size for ten cents more. I love a good upsell as much as anyone--sold, my friend. I pulled forward and there was only one car in line in front of me. It was parked at the window. I pulled up and waited. And waited. And waited. After 5 minutes, I thought about pulling away, but figured I'd gut it out if for no other reason than this review. So I waited some more. And waited. And waited... After thirteen minutes--yes: 1 3 m i n u t e s....Thirteen long, dull, pointless minutes where there was no interaction at all at the window. Two other cars were stacked up behind me. I could tell from the body language that the girls in the car in front of me were angry. Finally, someone shows up at the window and starts passing bags of food through to the two girls in front of me. It was at least six or seven bags, and a four-carrier of shakes. I'm sorry--if you have a large drive-thru order like that, you pull the car to a parking spot to wait. You don't make a dude wait thirteen minutes for one freakin' Cherry-Limeade. That's Basic Drive-Thru 101. If you can't get that simple thing together, your business is screwed. I finally get to the window and the dude at the window says, "You had three shakes, right?" I said no. "A large Cherry-Limeade." He turns to another guy. "Can I get a large Cherry-Limeade, right away?" SERIOUSLY? I wait thirteen freakin' minutes for a single friggin' drink and you don't even have it ready when I get there? Oh, screw you, Sonic of Sun Prairie. When your crappy restaurant goes belly-up, I will be there to dance in front of your For Sale sign. This place has been open for MONTHS. There is no excuse for incompetence like this. I finally get my drink--more than 15 minutes after my initial order. Fifteen minutes for one large drink, folks. And they still charged me full-price. And my Route 44 upsell was completely forgotten. If the owner of that Sonic ever reads Yelp: Hey, dude--sell out to someone who knows what the they are doing. Running a fast-food restaurant isn't hard. I know--I did it for three years, successfully, mind you. Your employees are lost. Your food is lacking. And sitting in a drive-thru for fifteen minutes is unforgivable. Even Culver's will burn people through in less than ten minutes. Go away, Sonic. You're bad at your job. read more

I've given Sonic several chances through Grubhub and have pretty consistently had issues. I think in 4 or 5 tries I only received one correct order. I haven't had to wait long for Grubhub to deliver my order, but Sonic consistently misses important instructions. If I ask for only certain toppings or sauces on the side there have been errors. I have received multiple burgers with toppings I don't like or eat, and just received popcorn chicken covered in sauce when I wanted it on the side. I can be a picky eater and so for me this can be very difficult. When I have tried to have the errors rectified it isn't taken care of. I'm not sure I will give them another chance. read more

The owner of this franchise, Chris, wrote me a email asking me about his Sonic location. After a few correspondents' with him, I will be the first to say to all the reviewing on here: Give this Sonic another chance. This is the owner's first franchise. He does live around the Madison area, and he cares about having a good running franchise. For being a some what freshly built Sonic, they are having a couple rough patches to figure out. But with some detailed complaints, the things I noticed seem to have been fixed. My recommendations: Order a foot long Chicago dog from here and enjoy it. What also separates this Sonic from a few others is the fact that the owner on this franchise decided to go with a high quality Vienna beef hot dog on all 6" dogs. Who knew? I think this Sonic could very nice (they just had to make a bunch of mistakes first to start to realize it). They have great ice cream shakes!!!! What more could you ask for? read more

Sorry but this Sonic needs to get there game face on. Don't charge me for a cup of water. That's restaurant techniques 101. Please confirm the order before making me pay and bringing the wrong chili dog. Don't try and charge me regular price when you have a promotion that day. The cashier played dumb. Get your act together or pack up and leave town. read more

this shit was bone smack the beef on jah, come here and get some good eatin dogs also the girl olivia was hot

The worst location I have EVER been to. I have frequented Sonic in numerous states and at numerous locations. First, they could not take our order accurately. We repeated it about 4 times. Then my husband always orders the foot long hot dog. It is not on the menu. However, they do offer a chili cheese dog and a plain dog (which she can add anything to). Therefore, he puts the Chicago toppings on it. He does this everywhere, without fail. This time, they do not tell him but deliver a regular size hot dog to him. The guy explains we are wrong. When we are nearly done with our meal, the manager comes out and explains that we are wrong. His staff was trained improperly. He gave us another regular size hot dog. This was nice. But it was SO backhanded. You are wrong, but here is a hot dog. Thanks (please read that in a sarcastic tone). read more

Bought a fried chicken sandwich using the drive thru. It came out looking like a greasy, stepped on dog turd.Being in the industry for about 30 years I determined It had been over cooked in old oil or oil not hot enough or both. When i informed the MNGR of all this she blew me off and said that was how all the chicken sandwiches came out. I let her know i would no longer be a customer and she had no comment. Not only was the chicken sandwich inedible, but there was not any type appology or compensation offered, let alone a mention of a commitment to never let it happen again and do better. read more

Seriously If I could give no stars or a 1/2 star I would!! This place sucks!! I understand it's new but then they need better management! Waited 10 min in drive thru just to give our order then they got the whole order wrong....forgot drinks and kept asking us what we ordered. Now on to the food...the onion rings tasted like cotton candy, really don't know it that's normal for them or not. My Chicago Hot dog was cold and they put it in the bag on it's end so all the toppings sunk to the bottom of the bag. What a mess...prices are too high for bad service and bad food. WE WILL NEVER GO BACK!! read more

My old man was pretty excited to go to this new Sonic, and we actually made a thing out of it by driving by to check and see if they were open yet repeatedly. Then one day I noticed they were finally open so I sent him over there. He got a burger and some tater tots. After he had eaten, I asked how it was, and he said "well, the tater tots were good, but it was pretty spendy for such mediocrity." Two weeks later he went again and brought home the goods. Again, the food was subpar, unripe tomatoes, wilted lettuce, and they somehow managed to suck all the flavor out of their over priced food. Another reviewer mentioned that Culvers is better, and they are right. Maybe, hopefully, they'll turn things around after they've been up and running for a while. But I'm not holding my breath on that one. A dream has been crushed here people. read more

I have been here a few times and totally agree with the 1-2 star people rate this place. My last visit I sat in the drive thru for 5-10 minutes with no response from anyone inside. I decided to pull up and go in. I found one couple talking to someone figuring their order out and then the person vanished. I could see 3 other staff members away from the front just talking...a few minutes passed and then someone finally came up front but they noticed some friends standing near the counter and chatted with them for a few minutes. I was done waiting, I left, never spoke to anyone. I would say all up I was there for 15-20 mins with no help. It wasn't late, 7:30pm. I would skip it and find something else, you'll be done before anyone here would even help you. read more

Worst service. Asked the lady to give extra napkins and waited for 20 mins atleast for the order and no napkins and drove back and waited in line again for paper napkins .... read more

I was stranded while getting my car repaired next to Sonic today, since I had 1.5 hour wait I decided to have a quick meal there. This was my first visit to Sonic and I'm sure it'll be my last. The service was good, but food was absolutely on the top of my crappy fast food joint list. The chicken sandwich tastes like a processed breaded chicken patty, I took one bit and threw the remaining sandwich in the trash. The only reason why this place gets a star is that the site requires it. read more

I love this place. I first encountered Sonic in Dallas and, mostly, have not been disappointed since. The menu only changes for the better with food fast food. I usually get a SiperSONIC with tots and a drink. Fast, friendly service. read more

Tried it when they first opened, it was horrible service and food was worse. Just got the nerve to try again 8/23/2020. I ordered a shake and a drink for the two of us. 25 minutes, and nothing. No shake, no drink, no one out to my car, no one over the speaker explaining why or how this delay could even be happening. Gave it 5 more minutes and left. I will never go back. I don't recommend this place at all. read more

Food was good. Service was fast (relatively speaking). Dining room was dirty. Every table in the dining room was dirty. Every table. The place was not busy so I'm not sure the tables couldn't be cleaned off. I needed to use the bathroom but was afraid so I skipped it. A little cleaning would go a long way. read more

I love Sonic, was really happy to see there was one not to far from my home, and eventually had the chance to come check it out. Went with my mom and my daughter, and attempted to order from the car, what a fiasco. The girl who was taking the order was totally uninvolved, you could hear the, "I don't give a s#*t" attitude in her voice. I had to repeat everything thing I said like 3 to 4 times. I have honestly never experienced anything like it. After 7 minutes of giving just the first part of my order I finally said "Nevermind, forget it, you obviously don't want to do your job." And left. Decided, (stupidly enough) to go back a week later, this time going inside. Now not 100%, but I'm pretty sure it was the same girl. She literally did not even look at me while I was ordering, just stared at her coworkers on the floor, then proceeds to say.. Huh? Cause big surprise she didn't hear me. Ok Sonic please, if your the owner and are reading this, hire some older staff, these kids can care less, and it shows. I'm seeing the awful reviews, and I can't help but agree with them. Get a new crew, get your customers back. I'd hate to see ya close, but I sure wouldn't be surprised. read more

Verbatim copy of the online complaint I just submitted to their website...it explains it all: Date: 04/21/2019. Order Time: 2:08 PM. Refund time: 2:39 PM. We'd never been to a Sonic before. I was at Stall 6, ordered and paid for my food at 2:08 PM. While ordering, the employee went silent for about a minute and then finally came back. We then waited for over 20 minutes and I pressed the button to find out what was taking so long. I asked what the ETA was on our food, and was told the following, verbatim, "Well it's Easter, and we didn't expect 100 people here today. There's only 3 of us in here. Your food's probably in here and ready, but we just haven't brought it out yet." You may say that it's possible I took it out of context. But the reason I'm writing this complaint today is because it was not out of context- his tone was aggressive- the opposite of customer service. He made me feel as though I was in the wrong for expecting my "fast" food to arrive in that kind of time frame, and that I was bothering him by even asking about when it would arrive. I was appalled and immediately asked for a refund. His response was "We don't give cash refunds." He then disconnected, no further explanation. So, we waited another 10 minutes. Meanwhile, we had a screaming baby in the car. Finally, I parked my car and walked into the store to speak with the manager. After being ignored by an employee inside when I was obviously (and patiently) waiting, I had to tell the employee, "Excuse me, I'm in stall 6 outside. Can you come back and help me when you're done, and if possible get me a refund. He nodded and disappeared. 3 minutes later, a manager came out and handed me my refund receipt (time stamped at 2:39 PM...31 minutes after I paid for my order). The manger was apologetic, explained they were short staffed and apologized for the inconvenience. I explained to him that I understand they were busy and could empathize with that, but added my take on my experience with the carhop over the intercom. I also asked why he was able to give me the refund I asked for outside without issue despite what the employee told me. The manager did offer to take my name and offered a free meal in the future. At that point, I was fed up with the experience, declined his offer, and left. Please address this situation. Being busy is one thing, but being rude and dismissive to waiting, paying customers, is annoying and bad business. This is was my first and last visit to Sonic unfortunately. One that ended up wasting over 45 minutes of my Easter Sunday. read more

slow and shitty food and drinks. the workers are rude or just barely try which i get its minimum wage but sonic isn't that busy that u can have people waiting for 45 minutes in a freaking drive thru read more

Super slow service-waited 7 minutes for a drink on a Friday night at 7:30pm. The girl must have been a newbie with no training she struggled with everything. If I could give zero stars I would. Sonic step up your training and don't leave a newbie by herself on a Friday night. read more

First time ever going here and it WILL be our last. Two of my friends and I decided on Sonic because we've always heard about it, but never actually had it. We thought it was cool because it had a drive in set-up but was quickly very disappointed. We waited an hour in the drive in and right as my friend was about to go in and ask for a refund they came out with the food. When we got home we realized they forgot our dipping sauces and everything was pretty cold when they had told us everything would be fresh. Needless to say, we're never going back there again. read more

The food is not that good for the prices they are charging. Much better option is to go to Culvers. Food is a lot better and cheaper too.

Been in Madison just over a year now and still trying to find decent food. I am from the south and have no idea how these people enjoy their fast food/take out with so few good options. This Sonic is definitely reminiscent of the Sonic I used to enjoy back at home. I have been with my husband and daughter at least 6 or 7 times and had nothing but great experiences each time. Our order has always been correctly and freshly made. I love that they make your food to order; we haven't gotten a cold meal here yet. The managers on site are always nice and making sure things are flowing smoothly. I am quite surprised by the negative reviews because whenever we get an urge for Sonic, I know I can go to this location and get a fresh, decent meal. read more